Introduction to Management Exam Practice Tests
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental principles and practices of management within organizations. The course covers core topics such as planning, organizing, leading, and controlling, while exploring key management functions, decision-making processes, organizational structures, and leadership styles. Students will examine the roles and responsibilities of managers, analyze real-world case studies, and develop essential skills for effective team collaboration and problem-solving. Through interactive discussions and practical applications, this course lays a strong foundation for understanding how businesses operate and prepares students for further studies in management and related fields.
Recommended Textbook Management 14th Global Edition by Stephen P. Robbins
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18 Chapters
2240 Verified Questions
2240 Flashcards
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Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: A
Q2) According to Mintzberg, the leader role is more important for higher-level managers because they have responsibility for more of the organization.
A)True
B)False
Answer: False
Q3) Managers play an important role in dealing with various challenges being faced by organizations today.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Decision Making
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) A procedure is ________.
A) an explicit statement that tells a manager what can or cannot be done
B) a series of sequential steps a manager uses to respond to a structured problem
C) used mainly for unstructured, rather than structured, problems
D) subject to the interpretation of the decision maker
Answer: B
Q2) The ________ occurs when decision makers select and highlight certain aspects of a situation while excluding others.
A) framing bias
B) availability bias
C) representation bias
D) confirmation bias
Answer: A
Q3) It is important that decision-makers ignore emotions when making business decisions so their decisions will be perceived as rational.
A)True
B)False
Answer: False
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Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27923
Sample Questions
Q1) Explain why countries would choose to participate in a regional trading alliance. Answer: Countries enter into regional trading alliances for a variety of political and national security reasons. Mainly, countries choose to participate with the goal of stimulating economic growth. Reducing trade barriers such as tariffs or taxes imposed upon imported goods opens new markets for companies in participating countries. Firms may also be able to reduce labor costs by employing workers in another country within the trading alliance. The interlocking trade agreements may also discourage military conflict among trading partners. Barriers to travel, employment, and investment may be removed, further facilitating trade. When the trading partners subscribe to a common set of priorities, the alliance can exert considerable power such as in the areas of climate change, energy generation and consumption, and political policy. By combining their economic power, members of a trade alliance are in a better position to compete against larger countries. Member nations may also see social and cultural benefits.
Q2) A transnational organization reflects an ethnocentric attitude.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Valuing a Diverse Workforce
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/27924
Sample Questions
Q1) U.S. federal law does not prohibit discrimination against employees on the basis of
A) race
B) religion
C) age
D) sexual orientation
Q2) Which of the following statements is true of the changing trends in U.S. workplaces?
A) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor.
B) Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values.
C) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations.
D) People now entering the workforce are significantly older, less ethnically diverse and/or native-born.
Q3) Briefly explain the demographic characteristics that affect workforce diversity.
Q4) Give a brief description of diversity skills training in workplaces.
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Chapter 5: Socially Conscious Management
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27925
Sample Questions
Q1) Which of the following ISO standards is related to quality management?
A) ISO 8000
B) ISO 9000
C) ISO 14000
D) ISO 15000
Q2) According to the ________ argument on social responsibility, businesses should be socially responsible because responsible actions are the right thing to do.
A) better environment
B) ethical obligation
C) public image
D) greater good
Q3) Which of the following ISO standards is related to environmental management?
A) ISO 9000
B) ISO 14000
C) ISO 16000
D) ISO 8000
Q4) Who are whistle-blowers? What can managers do to protect them?
Q5) Identify and describe the three levels and six stages of moral development.
Q6) What is the UN Global Compact? What are the 10 principles outlined in it?
Page 7
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Chapter 6: Managing Change
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/27926
Sample Questions
Q1) ________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
A) Euphoria
B) Stress
C) Degeneration
D) Disease
Q2) "If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands-it never ends!" This is an example of ________.
A) the water over the dam metaphor
B) the calm waters metaphor
C) the white-water rapids metaphor
D) the falling water metaphor
Q3) Lewin's three-step process is consistent with the ________ theory of organizational change.
A) white-water rapids
B) shallow waters
C) smooth waters
D) calm waters
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Page 8
Chapter 7: Constraints Onmanagers
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/27927
Sample Questions
Q1) Marriott hotels are noted for their fantastic service. Their motto is "Ladies and gentlemen serving ladies and gentlemen." To build and maintain this level of service, which of the following guidelines should managers follow?
A) precisely defining employees' normal job requirements and ensuring they perform those actions
B) giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
C) designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
D) preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
Q2) Assume that medical science is able to extend the life expectancy in the United States by 20 years, on average. Give examples of how this will affect the decisions managers make. Respond in terms of the economic, demographic, political/legal, and sociocultural contexts.
Q3) Strong cultures have more influence on employees than do weak cultures. A)True B)False
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Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/27928
Sample Questions
Q1) Which of the following is an example of a single-use plan?
A) affirmative action hiring policies of a company
B) a plan developed to install a new computer network
C) the procedure to be followed for firing low-performing employees
D) a plan developed to ensure worker safety at the company's facilities
Q2) Operational plans are usually ________.
A) short term, directional, and standing
B) short term, specific, and standing
C) long term, directional, and single use
D) long term, specific, and standing
Q3) An organization is in the process of goal setting. It has finished reviewing the organization's mission. What should it do next?
A) determine the goals individually or with input from others
B) write down the goals and communicate them to all who need to know
C) evaluate available resources
D) review results and whether goals are being met
Q4) Stated goals are those that an organization actually pursues.
A)True
B)False
Q5) In a short essay, describe the different classifications of plans.
Page 10
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Chapter 9: Strategic Planning
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/27929
Sample Questions
Q1) When a company combines with firms in different and dissimilar industries, it indulges in ________.
A) unrelated diversification
B) horizontal integration
C) vertical integration
D) focused diversification
Q2) Kiva Systems, manufacturer of robots used in flexible automation systems, demonstrates the power of ________ by "teaching" its robots to dispose of used cardboard and to assist in gift wrapping for e-commerce warehouse fulfillment.
A) design thinking
B) inventory management
C) strategic flexibility
D) e-business strategies
Q3) In ________ integration, the organization gains control of its outputs by becoming its own distributor.
A) diversified
B) concentrated
C) backward vertical
D) forward vertical
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Chapter 10: Fostering Entrepreneurship
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/27930
Sample Questions
Q1) Small businesses are the same as entrepreneurial ventures.
A)True
B)False
Q2) Innovation is a key aspect of entrepreneurship.
A)True
B)False
Q3) To demonstrate social responsibility, entrepreneurs are encouraged to ________.
A) consider community goals in their business plans
B) use recycled materials in their production processes
C) participate in community organizations such as Kiwanis and Rotary
D) sponsor youth sports teams
Q4) Entrepreneurship's importance can be shown mostly in three geographic areas in the United States: the Northeast, the South, and the Southwest.
A)True
B)False
Q5) In a sole proprietorship, the founder keeps all the profits but must share management responsibility with investors.
A)True
B)False
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Chapter 11: Organization Design
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) Which one of Fayol's 14 principles of management states that a person should report to only one manager?
A) unity of direction
B) unity of command
C) division of work
D) division of authority
Q2) As the number of employees in an organization grows, structure tends to become more ________.
A) specialized
B) informal
C) centralized
D) relaxed
Q3) The chain of command is a principle that states that a person should report to only one boss.
A)True
B)False
Q4) All other things unchanged, the narrower the span of control, the more efficient the organization is.
A)True
B)False
Page 13
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Chapter 12: Organizing Around Teams
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/27932
Sample Questions
Q1) Social loafing is consistent with collectivist cultures.
A)True
B)False
Q2) Group D has been working on developing a product which is now ready to hit the market. The group members are happy about the work they've done on this product. The focus has now shifted from productivity to tying up loose ends. Group D is at the ________ stage.
A) forming
B) performing
C) norming
D) adjourning
Q3) A self-managed team is a formal group of employees who operate without a manager and are responsible for a complete work process or segment.
A)True
B)False
Q4) One important distinction between a work group and a work team is the degree of interdependence among the members.
A)True
B)False
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Chapter 13: Human Resourcemanagement
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) Define decruitment and discuss the various decruitment options.
Q2) An assessment that defines jobs and the behaviors necessary to perform them is known as a ________.
A) job description
B) job specification
C) job preview
D) job analysis
Q3) The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.
A) human capital management
B) performance management
C) performance planning
D) human resource planning
Q4) Which of the following steps in human resource management helps retain competent and high-performing employees?
A) orientation
B) selecting
C) performance management
D) training
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Chapter 14: Interpersonal and Organizational Communication
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/27934
Sample Questions
Q1) IT has significantly improved a manager's ability to monitor individual and team performance.
A)True
B)False
Q2) On average, an individual must hear new information three times before he or she truly understands.
A)True
B)False
Q3) Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.
A) diagonal
B) upward
C) vertical
D) lateral
Q4) An email read receipt is sufficient feedback to indicate the message has been received and understood.
A)True
B)False
Q5) Explain formal and informal communication within an organization.
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Chapter 15: Organizational Behavior
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/27935
Sample Questions
Q1) Describe the Big Five Model. List and discuss the five personality traits that are based on the Big Five Model of personality.
Q2) ________ is defined as the failure to report to work.
A) Turnover
B) Tardiness
C) Absenteeism
D) Negligence
Q3) "Any additional violations of company policy will result in escalating disciplinary action up to and including termination." This statement found on many corrective action forms, is an example of ________.
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
Q4) Job satisfaction tends to increase as income increases.
A)True
B)False
Q5) Explain cognitive dissonance theory in brief.
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Chapter 16: Leadership
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27936
Sample Questions
Q1) Leadership training works best with individuals who are high self-monitors.
A)True
B)False
Q2) Evidence indicates that transformational leadership is strongly correlated with
A) lower turnover rates and lower levels of goal attainment and follower well-being
B) lower turnover rates and higher levels of productivity and creativity
C) higher turnover rates and lower levels of productivity and employee satisfaction
D) higher turnover rates and higher levels of employee satisfaction and follower well-being
Q3) Connie sees her role as someone who provides direction and resources for her team then gets out of their way and lets them do their work however they think best. Connie uses the ________ style of leadership.
A) autocratic
B) participative
C) facilitative
D) laissez-faire
Q4) Compare and contrast charismatic and authentic leadership.
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Page 18
Chapter 17: Motivating Employees
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective. Tiffany probably has a high need for ________.
A) control
B) power
C) achievement
D) admiration
Q2) Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.
A)True
B)False
Q3) ________ is a motivational approach in which an organization's financial statements are shared with all employees.
A) Pay-for-performance
B) Self-determination approach
C) Open-book management
D) I-Change model
Q4) Evidence suggests goal-setting theory is directly related to job satisfaction.
A)True
B)False
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Chapter 18: Controlling Activities and Operations
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27938
Sample Questions
Q1) Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.
A) feedback
B) reactive
C) concurrent
D) feedforward
Q2) Some control criteria, such as employee satisfaction, can be used for any management situation.
A)True
B)False
Q3) ________ ratios measure how efficiently the firm is using its assets.
A) Liquidity
B) Leverage
C) Profitability
D) Activity
Q4) Provide a few examples for feedforward strategies to reduce employee theft.
Q5) List and discuss four performance control tools used for monitoring and measuring organizational performance.
Page 20
Q6) What are the major reasons why the control function is important to managers?
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