Introduction to Management Exam Practice Tests
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles and practices that guide the effective operation of organizations. The course explores key management functions such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in todays dynamic business environment. Students will learn about organizational structures, decision-making processes, leadership styles, motivation techniques, and strategies for managing change, as well as the impact of globalization, ethics, and social responsibility on management practices. Through case studies and real-world examples, this course aims to equip students with essential managerial skills and a holistic perspective on organizational success.
Recommended Textbook
Understanding Management 11th Edition by Richard L. Daft
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15 Chapters
1498 Verified Questions
1498 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) A group of 10 people get together with the purpose of raising awareness about the environment in their community.They hold weekly meetings to decide on what kinds of activities to do and whose responsibility it is to implement them.Not everyone shows up every week, and two of the members end up doing all of the work.What aspect of an organization does this group fail to fulfill?
A)Being goal directed
B)Being deliberately structured
C)Meeting the requirements of a social entity
D)Making profits
E)Achieving efficiency
Answer: B
Q2) Who is considered the father of scientific management?
A)Frank B.Gilbreth
B)Henry Gantt
C)Frederick Winslow Taylor
D)Max Weber
E)Henri Fayol
Answer: C
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Page 3
Chapter 2: The Environment and Corporate Culture
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Managers must be careful not to overcommunicate new cultural values; otherwise, employees will get bored.
A)True
B)False
Answer: False
Q2) A joint venture involves a strategic alliance or program by two or more organizations.
A)True
B)False
Answer: True
Q3) A senior manager at the car manufacturer Big Rigs, Inc.sees that turbulence in the Middle East is increasing, which will likely significantly drive up the cost of oil.This is an example of (a) _____.
A)strategic issue
B)boundary spanning
C)merger
D)joint venture
E)uncertainty
Answer: A
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Page 4
Chapter 3: Managing in a Global Environment
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Jana has a high tolerance for the unstructured, the unclear, and the unpredictable.She can best be described as having _______.
A)high uncertainty avoidance
B)low uncertainty avoidance
C)a high degree of individualism
D)a low degree of individualism
E)a low level of power distance
Answer: B
Q2) A high humane orientation means that a society encourages toughness, assertiveness, and competitiveness.
A)True
B)False
Answer: False
Q3) According to the GLOBE project, a country low on humane orientation values_____.
A)fairness
B)altruism
C)generosity
D)gratification
E)caring
Answer: D
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Chapter 4: Managing Ethics and Social Responsibility
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Define the term ethical dilemma.
Q2) Define the preconventional stage of moral reasoning.
Q3) Define the justice approach to moral reasoning.
Q4) Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?
A)Preservation
B)Conservation
C)Environmentalism
D)Protectionism
E)Sustainability
Q5) Statements that define fundamental values and reference organizational responsibilities, quality of products, and treatment of employees are often called ______.
A)principle-based
B)policy-based
C)ethically based
D)codified
E)codes of organizational integrity
Q6) Define compensatory justice.
Q7) Define the practical approach to moral reasoning.
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Chapter 5: Planning and Goal Setting
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The planning process begins with which of the following?
A)The development of operational goals
B)The development of a mission statement
C)Communication of goals to the rest of the organization
D)A company-wide meeting
E)Brainstorming
Q2) Operational plans and goals focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
A)True
B)False
Q3) Define operational goals.
Q4) Compare and contrast management by objectives and management by means.
Q5) The set of decisions and actions used to formulate and implement strategies are referred to as competitive advantage.
A)True
B)False
Q6) A __________ is a blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals.
Q7) In what ways do plans and goals benefit an organization?
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Chapter 6: Managerial Decision Making
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100 Flashcards
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Sample Questions
Q1) When managers block or distort negative information because they don't want to be responsible for a bad decision, they are displaying escalating commitment.
A)True
B)False
Q2) Managers with a(n) __________ style may make decisions that help others achieve their goals.
A)behavioral
B)conceptual
C)directive
D)analytical
E)classical
Q3) All of the following are cognitive biases that can affect a manager's judgment, EXCEPT ______.
A)being influenced by initial impressions
B)justifying past decisions
C)seeing what you don't want to see
D)perpetuating the status quo
E)overconfidence
Q4) What are the six steps in the managerial decision-making process?
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Chapter 7: Designing Organization Structure
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Sample Questions
Q1) How does a virtual network function?
Q2) Which of the following factors is NOT associated with larger span of control?
A)Work performed by subordinates is stable and routine.
B)Subordinates perform similar work tasks.
C)Subordinates are located at various locations.
D)Subordinates are highly trained and need little direction.
E)Rules and procedures defining task activities are available.
Q3) The functional structure is appropriate when the primary goal is innovation and flexibility.
A)True
B)False
Q4) Characterize mass production technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).
Q5) Reengineering means preserving the past by establishing the sequence of activities through which work was done.
A)True
B)False
Q6) List three disadvantages of the virtual network structure.
Page 9
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Chapter 8: Managing Change and Innovation
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100 Flashcards
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Sample Questions
Q1) The OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called __________.
Q2) A __________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Q3) People change is a major shift in the norms, values, and mind-set of the entire organization.
A)True
B)False
Q4) __________ forces are the various barriers to change, such as a lack of resources, resistance from middle managers, or inadequate employee skills.
Q5) Describe the five characteristics of creative people and organizations.
Q6) The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from those parts of the system, and allow the sample to create a collective future.
A)True
B)False
Q7) List at least three characteristics of companies that successfully innovate.
Page 10
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Chapter 9: Managing Human Talent and Diversity
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Sample Questions
Q1) Exit interviews are valuable HR tools only if the employee is leaving voluntarily.
A)True
B)False
Q2) Robert has a habit of letting women know he appreciates them, not by acknowledging the excellence of their work, but commenting on their appearance in ways that have obvious sexual overtones.It is bad enough that several women avoid him, to the detriment of their careers.This type of sexual harassment would be categorized as _________.
A)coercion with threat of punishment
B)solicitation with promise of reward
C)inappropriate/offensive
D)generalized
E)sexual crimes and misdemeanors
Q3) Homogeneous top management teams tend to be broadminded in their perspectives.
A)True
B)False
Q4) Define human resource planning and identify three "big picture" questions that might be asked as a part of the planning process.
Q5) What is a structured interview, and what types of questions are included ?
Page 11
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Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) Randy is concerned about current, real-life human problems, is pragmatic and conscientious, and focuses on structuring organizations for the benefit of people.The Myers-Briggs Type Indicator would most likely classify Randy's personal style as -------.
A)sensation-thinking
B)intuitive-thinking
C)intuitive-feeling
D)sensation-feeling
E)a combination of sensation thinking and feeling
Q2) ___________ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.
Q3) Research shows that __________ are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
A)high introverts
B)high authoritarians
C)high Machs
D)low extroverts
E)low Machs
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Page 12
Chapter 11: Leadership
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94 Flashcards
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Sample Questions
Q1) Personal power, innovation, and nurturing are typically qualities associated with managers and not with leaders.
A)True
B)False
Q2) According to the Leadership __________ occurs when efficiency in operations is the dominant orientation.
Q3) One of Rudy's few flaws is that he does not consider possibilities beyond those he is told about and simply accepts what his supervisor tells him.Which thinking style does Rudy seem to have?
A)Transformational
B)Servant
C)Uncritical
D)Transactional
E)Critical
Q4) How can a network of relationships serve as a source of power?
Q5) When Lonnie shouts at Kerry in public for not finishing her work and suspends her for two days, he is using his coercive power.
A)True
B)False
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Chapter 12: Motivating Employees
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Sample Questions
Q1) According to expectancy theory, for an employee to be highly motivated, E P expectancy and valence must be maximized.
A)True
B)False
Q2) Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as __________.
Q3) In Herzberg's theory, __________ focus on high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
Q4) __________ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.
Q5) Job rotation systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
A)True
B)False
Q6) __________ refers to the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.
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Page 14
Chapter 13: Managing Communication
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Sample Questions
Q1) Effective listening includes formulating in your mind what you are going to say next.
A)True
B)False
Q2) Communicating with __________ is a confident, positive approach that lets others know exactly where you stand and what you're asking of them.
Q3) Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.
A)True
B)False
Q4) The __________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.
Q5) Define and provide three examples of social media.
Q6) About 75 percent of effective communication is ______.
A)listening
B)telling
C)asking questions
D)the ability to persuade
E)choosing the channel
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Chapter 14: Leading Teams
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99 Flashcards
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Sample Questions
Q1) Face-to-face interaction outside of formal meetings can increase productivity.
A)True
B)False
Q2) Describe the storming stage of team development and how it can best be managed.
Q3) Jamil, a team leader, wants to shape culture through virtual technology.Which activity might help him do so?
A)Reward people through online ceremonies and recognition.
B)Ensure timely responses online.
C)Post targets and scorecards in virtual work space.
D)Share members' special experience and strengths.
E)Manage online socialization.
Q4) Andrea is team leader of a focus group at her organization.In the past, the group was plagued by lack of cooperation and disrespect.Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team.This is an example of a(n) _____.
A)critical event
B)explicit statement
C)experiential carryover
D)implied norm
E)accommodation
Page 16
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Chapter 15: Managing Quality and Performance
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100 Flashcards
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Sample Questions
Q1) __________ control uses cultural values, traditions, shared beliefs, and trust to foster generate compliance with organizational goals.
Q2) Net income divided by sales yields the _______.
A)return on total assets
B)current ratio
C)liquidity ratio
D)profit margin on sales
E)corporate evaluation
Q3) __________ is a quality control approach that emphasizes a relentless pursuit of high quality and low costs.
Q4) Identify and describe five quality management techniques.
Q5) __________ focuses on whether performance meets established standards.
Q6) What is the basic assumption of the decentralized control method?
Q7) List five factors associated with the success of total quality management programs.
Q8) Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.
A)True
B)False
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