Introduction to Management Exam
Materials
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental concepts, principles, and functions of management in modern organizations. The course examines the roles and responsibilities of managers, including planning, organizing, leading, and controlling, and explores various management theories and contemporary practices. Students will develop an understanding of organizational structures, decision-making processes, motivation techniques, team dynamics, and ethical considerations in management. Through case studies and practical examples, the course prepares students to analyze managerial challenges and apply effective management strategies in diverse business environments.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) ____________________ involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization.
Answer: Organizing
Q2) The nature of management is to cope with ____ and far-reaching challenges.
A) simple
B) planned
C) diverse
D) organized
E) controlled
Answer: C
Q3) Which of the following are responsible for the entire organization?
A) Top managers
B) Middle managers
C) First-line managers
D) Controlling managers
E) Organizing managers
Answer: A
Q4) The ____________________ role involves deciding who gets what resources. Answer: resource allocator
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Chapter 2: The Evolution of Management Thinking
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Managers learn to think in terms of "control over" rather than "control with" others in learning organizations.
A)True
B)False
Answer: False
Q2) The early study of management as we know it today began with what is now called the technology-driven workplace.
A)True
B)False
Answer: False
Q3) The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs is the key to increased worker productivity.
A)True
B)False
Answer: False
Q4) List the five components of the basic systems theory of organizations. Answer: inputs; a transformation process; outputs; feedback; and the environment.
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Page 4
Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) "Chiquita. Perfect for Life." was Chiquita's
A) ceremony.
B) slogan.
C) symbol.
D) ritual.
E) all of these.
Answer: B
Q2) Molly Madison received "The Employee of the Month" Award at Internal Workings
Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
A) General environment
B) Task environment
C) Economic environment
D) Internal environment
E) Political activity
Answer: D
Q3) An object, act, or event that conveys meaning to others is known as a(n)
Answer: symbol
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Page 5
Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) List the four stages of globalization.
Q2) Ethnocentrism refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.
A)True
B)False
Q3) ____ is normally used to classify countries as developed or developing.
A) Exchange rates
B) Interest rates
C) Gross national product
D) Per capita income
E) Inflation rates
Q4) A country's physical facilities that support economic activities make up its ____.
A) resource markets
B) infrastructure
C) physical markets
D) product markets
E) plants and equipment
Q5) Briefly describe two personal challenges for global managers.
Q6) Explain NAFTA.
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) ____________________ justice requires that different treatment of people not be based on arbitrary characteristics.
Q2) Using the justice approach for ethical decision-making, the logic of promoting qualified men and women would be supported by
A) equal rights justice.
B) distributive justice.
C) procedural justice.
D) compensatory justice.
E) all of these.
Q3) Utilitarian, individualism, moral-rights, and objective dualism are the four approaches that guide ethical decision-making.
A)True
B)False
Q4) Unfortunately, discretionary responsibility is involuntary and is mandated by economics, law, or ethics.
A)True
B)False
Q5) What is social responsibility? Why is it considered a difficult concept to grasp?
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Goals must be set for every aspect of employee behavior or organizational performance to be effective.
A)True
B)False
Q2) Top managers make the broad strategic plan and identify specific tactical plans.
A)True
B)False
Q3) Which of the following is not an internal message in goals and plans?
A) Legitimacy for customers
B) Rationale for decisions
C) Resource allocation
D) Guides to action
E) Source of motivation and commitment
Q4) The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.
A)True
B)False
Q5) Step 1 in the Operational Planning Process is to plan operations.
A)True
B)False
8
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) ____ strategy.
A) focus
B) differentiation
C) overall cost leadership
D) multidomestic
E) universal strategy
Q2) A firms' leadership is responsible for recruiting, selecting, training, transferring, promoting, and laying off employees.
A)True
B)False
Q3) Strategic decisions at the business level concern amount of advertising, direction and extent of R & D, product changes, new product development, equipment and facilities, and expansion or contraction of product lines.
A)True
B)False
Q4) List the four components of a SWOT analysis.
Q5) When a company goes global, it is difficult to implement strategies. Explain.
Q6) Name and describe the three types of global strategies.
Page 9
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Feedback is important because
A) decision making is a continuous process.
B) it provides decision-makers with new information.
C) it helps determine if a new decision needs to be made.
D) all of these.
E) it provides decision-makers with new information and it helps determine if a new decision needs to be made.
Q2) For a non-programmed decision, feasible alternatives are hard to identify and in fact are already available within the organization's rules and procedures.
A)True
B)False
Q3) Associated with the condition of ____ is the lowest possibility of failure.
A) ambiguity
B) uncertainty
C) certainty
D) risk
E) all of these
Q4) The recognition that people have limits on how rational they can be is known as
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Quick response to external changes is an advantage of vertical functional structure.
A)True
B)False
Q2) A ____ individual responsible for coordinating the activities of several departments.
A) department manager
B) line manager
C) project manager
D) middle manage
E) moderating manager
Q3) Compare and contrast authority, responsibility, accountability, and delegation.
Q4) The purpose of ____ is to organize resources to accomplish organizational goals.
A) strategy
B) motivation
C) structure
D) control
E) leadership
Q5) List three disadvantages of the divisional structure.
Q6) Describe reengineering and what it involves.
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Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Traditional organizations have an internal culture of playfulness, freedom, challenge, and grass-roots participation.
A)True
B)False
Q2) A(n) ____________________ is a change in the organization's product or service outputs.
Q3) Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping
Q4) An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.
A)True
B)False
Q5) Describe the five characteristics of creative people and organizations.
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) From the employer's viewpoint, which of these is part of new social contract?
A) Standard training programs
B) Limited information
C) Incentive compensation
D) Routine jobs
Q2) The ____________________ is used to collect information about the applicant's education, previous job experience, and other background characteristics.
Q3) A(n) ____ typically lists job duties as well as desirable qualifications for a particular job.
A) job description
B) application form
C) assessment test
D) paper-and-pencil test
E) OJT
Q4) Coaching is when an experienced employee guides and supports a less-experienced employee.
A)True
B)False
Q5) ____________________ is the forecasting of human resource needs.
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) In a recent survey, 37 percent of highly qualified women report that they voluntarily left or "opted-out" of the workforce at some point in their careers.
A)True
B)False
Q2) A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is a(n)
Q3) Which of these actions did the U.S. Supreme Court take?
A) Restricted the definition of sexual harassment to exclude office romance
B) Broadened the definition of sexual harassment to include same sex harassment
C) Broadened the definition of sexual harassment to include harassment of men by female coworkers
D) All of these
E) Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers
Q4) List the five categories or forms of sexual harassment.
Q5) ____________________ serve as invisible barriers to important lateral movement within the organization.
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) ____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.
A) Person-job fit
B) Perceptual selectivity
C) Organizational citizenry
D) Projection
E) Perceptual grouping
Q2) ____________________ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.
Q3) Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?
A) Job satisfaction
B) Organizational citizenship
C) Cognitive dissonance
D) Job involvement
E) Organizational Commitment
Q4) Describe any three common perceptual distortions that managers make. Give an example of each.
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Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?
A) Transactional leader
B) Supportive leader
C) Charismatic leader
D) People-oriented leader
E) Production-oriented leader
Q2) The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their
A) readiness level.
B) satisfaction level.
C) level of commitment.
D) level of security.
E) all of these.
Q3) The country club management style (1,9) stresses high service and concern for guests or customers, sometimes to the detriment of employees of the firm.
A)True
B)False
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Page 16
Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) The arousal, direction and persistence of behavior refers to motivation.
A)True
B)False
Q2) The equity theory, by J. Stacy Adams, states that equity exists when the ratio of outcomes to inputs for one person is equal to the same ratio for another person.
A)True
B)False
Q3) Which of the following theories emphasize the needs that motivate people?
A) Process
B) Reinforcement
C) Content
D) Contingency
E) Situational
Q4) Alderfer referred to the needs for physical well being as ____ needs.
A) physiological
B) existence
C) belongingness
D) relatedness
E) growth
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.
A)True
B)False
Q2) List the three formal communication channels found in organizations.
Q3) To ____________________ a message is to select the symbols used to compose a message.
Q4) What are the key elements of communication?
A) Encoding, message, and feedback
B) Encoding, noise, and symbols
C) Message, circuit, and decoding
D) Feedback, message, and perception
E) Feedback, circuit, and perception
Q5) The learning organizations emphasize which of these?
A) Downward communication
B) Gossips
C) Horizontal communication
D) Upward communication
E) Vertical communication
Q6) Briefly describe the communication process.
Page 18
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) ____ increases team cohesiveness.
A) External competition
B) Shared goals
C) Team success
D) All of these
E) Shared goals and team success
Q2) In the adjourning stage of team development, task performance is not a priority.
A)True
B)False
Q3) Once some teams have evolved to the ____ stage of team development, task performance is no longer the top priority.
A) performing
B) storming
C) adjourning
D) norming
E) achieving
Q4) Briefly discuss the various styles that can be used to handle conflict.
Q5) To be effective, virtual team leaders shape culture through action.
A)True
B)False
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Chapter 18: Managing Quality and Performance
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152 Flashcards
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Sample Questions
Q1) Liabilities are the firm's debts, both current and long-term.
A)True
B)False
Q2) A balance sheet budget is a budget that plans and reports investments in major assets to be depreciated over several years.
A)True
B)False
Q3) The ____________________ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.
Q4) The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control.
A)True
B)False
Q5) The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.
A)True
B)False
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) ____ inventory is inventory consisting of the basic inputs to the organization's production process.
A) Finished goods
B) Work-in progress
C) Raw material
D) Possessed
E) Non-physical
Q2) Which of the following systems typically support the strategic decision-making needs of mid-level and top management?
A) Management information
B) Geographic information
C) Expert
D) Operations information
E) Process control
Q3) Discuss the new generation of IT: Blogs and social networking. What are your personal experiences with these technologies?
Q4) A computer network that uses internet technology but limits access to all or some of the organization's employees is referred to as a(n) ____________________.
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Chapter 20: Managing Small Business Start-Ups
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152 Flashcards
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Sample Questions
Q1) Which of these refers to the financing that consists of funds that are invested in exchange for ownership in the company?
A) Venture-debt
B) Debt financing
C) Equity financing
D) Franchising
E) Licensing
Q2) Which of the following is an unincorporated business owned by two or more?
A) A partnership
B) A proprietorship
C) A corporation
D) An association
E) A trade alliance
Q3) All of these are entrepreneurial characteristics EXCEPT
A) self-confidence.
B) tolerance for ambiguity.
C) external locus of control.
D) high energy level.
E) awareness of passing time.
Q4) Briefly define and compare internal and external locus of control.
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