Introduction to Management Exam Materials
Course Introduction
Introduction to Management offers a comprehensive overview of the key concepts, principles, and functions of management within organizations. This course explores the roles and responsibilities of managers, the evolution of management thought, and the processes of planning, organizing, leading, and controlling. Students will examine decision-making, communication, motivation, and team dynamics, as well as the ethical and social responsibilities of managers in a diverse and globalized environment. Through case studies and real-world examples, learners will develop foundational skills necessary for effective management and leadership in a variety of organizational settings.
Recommended Textbook
Management Leading and Collaborating in a Competitive World 11th Edition by Thomas S. Bateman
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18 Chapters
2364 Verified Questions
2364 Flashcards
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Chapter 1: Managing and Performing
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Which of the following roles was Phil performing when he dealt with the angry employee?
A) Monitor
B) Negotiator
C) Disturbance handler
D) Resource allocator
E) Liaison
Answer: C
Q2) In the future,organizing will include creating an organization chart and having a personnel department that administers plans,programs,and paperwork.
A)True
B)False
Answer: False
Q3) _____ is defined as the excellence of a product.
A) Innovation
B) Quality
C) Demand
D) Value
E) Reliability
Answer: B
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Chapter 2: The External and Internal Environments
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Which of the following statements about organizational culture is true?
A) Corporate mission statements are always a true expression of a firm's culture.
B) Who is hired and fired and why indicate the firm's real value and are a clue to the culture.
C) A firm with a strong culture will have different people holding different values.
D) A culture that was advantageous in a prior era continues to be so in a new environment.
E) It is unnecessary to consider culture when considering a merger.
Answer: B
Q2) _____ are measures of various characteristics of the people who make up groups or other social units.
A) Psychographics
B) Demographics
C) Domain selections
D) Lifestyle analytics
E) Group dynamics
Answer: B
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Chapter 3: Managerial Decision Making
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following is the most constructive type of conflict?
A) Emotional conflict
B) Affective conflict
C) Cognitive conflict
D) Internal conflict
E) External conflict
Answer: C
Q2) In Scenario A,the decision regarding the promotion of two sales personnel can best be classified as a _____ decision.
A) vigilant
B) programmed
C) nonprogrammed
D) cognitive
E) non-vigilant
Answer: B
Q3) The first stage of the decision-making process requires the decision maker to generate alternatives.
A)True
B)False
Answer: False
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Chapter 4: Planning and Strategic Management
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following steps in the basic planning process does the CEO perform by checking the past years sales records?
A) Monitor and control
B) Implementation
C) Goal and plan selection
D) Situational analysis
E) Goal and plan evaluation
Q2) Discuss the three levels of planning.What are the characteristics of each in terms of managerial level,level of detail,and time horizon?
Q3) Functional strategies are implemented by top-level managers.
A)True
B)False
Q4) Which of the following is a component of strategic management?
A) Conceptualization
B) Cost competitiveness
C) Strategic control
D) Emotional intelligence
E) Strategic maneuvering
Q5) What are resources? Describe the two broad categories of resources.
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Chapter 5: Ethics, corporate Responsibility, and Sustainability
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Excessive emphasis on long-term revenues over shorter-term considerations is one of the factors conducive to unethical behavior.
A)True
B)False
Q2) In Scenario E,Ellen's presentation most likely focused on the _____ responsibility of the firm.
A) economic
B) legal
C) ethical
D) social
E) philanthropic
Q3) Ethics is the system of rules that governs the ordering of values.
A)True
B)False
Q4) Discuss ecocentric management.
Q5) Explain life-cycle analysis and how organizations are using it to pay more attention to the total environmental impact.
Q6) Discuss the types of ethical systems and provide an example for each.
Q7) Explain the process for ethical decision making.
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Chapter 6: International Management
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) In order to achieve cost economies,Apex Manufacturing bases its production plants in Mexico and gets its engineering services from skilled workers in Germany.In this case,Apex is using the _____ model of organizational structure.
A) international
B) multinational C) global
D) transnational
E) intranational
Q2) The global strategy model that uses subsidiaries in each country and provides each a great deal of discretion to respond to local conditions is the _____ model.
A) international B) multinational C) global
D) transnational
E) domestic
Q3) Explain the consequences of the increasing integration of the global economy.
Q4) Write an essay on wholly owned subsidies.State its advantages and disadvantages.
Q5) Write an essay on European unification.
Q6) Write an essay on NAFTA.
Page 8
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Chapter 7: Entrepreneurship
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) According to Peter Drucker,who should help plan succession for a family-managed business?
A) Family members only
B) Family members and the board of directors only
C) Nonfamily business managers only
D) Someone outside the family and the business
E) Government succession agencies
Q2) According to many entrepreneurs and observers,when creating a new business,one should start with:
A) strategic positioning.
B) social capital.
C) great ideas.
D) domain selection.
E) social responsibility.
Q3) Natural disasters can provide opportunities for entrepreneurs.
A)True
B)False
Q4) Explain the procedure a manager has to follow to build support for his or her project idea.
Q5) Explain the role of risk in entrepreneurship and how entrepreneurs deal with it.
Page 9
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Chapter 8: Organization Structure
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144 Verified Questions
144 Flashcards
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Sample
Questions
Q1) Pendant Insurance has strictly defined job responsibilities and lines of communication.In this formal atmosphere,approval for any changes to standing procedures must be made by upper management.Here,the insurance firm has a:
A) wide span of control.
B) high degree of centralization.
C) decentralized authority.
D) matrix design.
E) flat structurE.
Q2) An advantage of delegation is that it helps develop effective subordinates.
A)True
B)False
Q3) Line departments include research,accounting,and human resources departments.
A)True
B)False
Q4) The number of subordinates who report directly to an executive or supervisor is called the span of control.
A)True
B)False
Q5) Define delegation and explain its importance.
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Chapter 9: Organizational Agility
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Executives at a pharmaceuticals company have been working with a consultant to implement ISO 9001.They have established the company's vision and goals,and have been working hard to provide inspiration to their employees and establish trust.Which of the following principles is the company addressing here?
A) Involvement of people
B) Strategic quality planning
C) Mutually beneficial supplier relationships
D) Process approach to management
E) Leadership
Q2) Which of the following best describes what Tony was referring to in the meeting?
A) Just-in-time engineering
B) Quality circle management
C) Organic structuring
D) Total quality management
E) Quality reengineering
Q3) The strategic triangle includes three key players: the organization,the suppliers,and the distributors.
A)True
B)False
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Page 11
Chapter 10: Human Resources Management
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) A job _____ refers to the essential tasks,duties,and responsibilities involved in performing a job.
A) specification
B) description
C) design
D) title
E) validation
Q2) In a performance test used for selecting employees,the test taker:
A) executes a sample of the job.
B) takes a paper-and-pencil honesty test.
C) is measured for general aptitude.
D) observes others performing the job.
E) completes a pre-test and a post-test.
Q3) In statement 3,which of the following laws is the organization most likely violating?
A) The Americans with Disabilities Act
B) The Pregnancy Discrimination Act
C) The Family and Medical Leave Act
D) The Fair Labor Standards Act
E) The Equal Pay Act
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Page 12
Chapter 11: Managing the Diverse Workforce
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following diversity assumptions states that "our way is one possible way," and that there are many different and equally good ways to the same goal?
A) Similarity and difference
B) Parochialism
C) Culture contingency
D) Equifinality
E) Heterogeneity
Q2) An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender,racial,or cultural backgrounds is a(n):
A) monolithic organization.
B) ethnocentric organization.
C) pluralistic organization.
D) bureaucratic organization.
E) homogeneous organization.
Q3) One of every four married women in two-income households earns more than her husband does.
A)True
B)False
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13
Chapter 12: Leadership
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following types of power is most dominant when a leader utilizes his or her ability to control punishments?
A) Legitimate power
B) Reward power
C) Coercive power
D) Referent power
E) Expert power
Q2) The correspondence between actions and words that includes characteristics such as honesty and credibility is a leadership trait known as ____.
A) drive
B) leadership motivation
C) self-confidence
D) knowledge of the business
E) integrity
Q3) In the present organizational setup,having a vision for the future and communicating that vision to others are known to be essential components of great leadership.
A)True
B)False
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Page 14
Chapter 13: Motivating for Performance
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Roberto is a hardworking employee who has never received a reward for his good work from his boss.As a result,Roberto never expects his good work to be rewarded.According to the expectancy theory,Roberto's lack of expectation of being rewarded reveals:
A) low valence for the outcome.
B) low instrumentality.
C) high instrumentality.
D) high valence for the outcome.
E) high expectancy.
Q2) According to Herzberg,the key to true job satisfaction lies in the:
A) hygiene factors.
B) extrinsic rewards.
C) motivators.
D) satisfiers.
E) regulators.
Q3) Individualized performance goals create cooperation and reduce competition.
A)True
B)False
Q4) Briefly describe Edward Thorndike's law of effect,and discuss the theory that uses it to alter employee behavior.
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Chapter 14: Teamwork
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Autonomous work groups have more responsibility than self-designing teams.
A)True
B)False
Q2) Superordinate goals are higher-level goals taking priority over specific individual or group goals.
A)True
B)False
Q3) Which of the following terms best describes the behaviors of Tom and Paul?
A) Cooptation
B) Virtuality
C) Social loafing
D) Social facilitation effect
E) Reciprocal determinism
Q4) In which of the following stages of group formation is the club when members are executing their assigned tasks?
A) Declining
B) Storming
C) Forming
D) Performing
E) Norming
Page 16
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Chapter 15: Communicating
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Which of the following communication channels includes reports and computer files?
A) Written
B) Syntactic
C) Grapevine
D) Oral
E) Nonverbal
Q2) Common problems with downward communication in organizations include:
A) instrumentality.
B) too much openness.
C) filtering.
D) defensiveness.
E) lack of validity.
Q3) Which of the following is an advantage of oral communication?
A) There is usually a permanent record of the communication.
B) The message stays the same even if relayed through many people.
C) It provides the receiver with more time to analyze the message.
D) It is more persuasive than written communication.
E) The message can be revised several times.
Q4) Discuss methods to improve one's presentation and persuasion skills.
Page 17
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Chapter 16: Managerial Control
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Which of the following can be drawn tentatively and used as a goal against which actual performance can be measured?
A) Statement of cash flow
B) Profit and loss statement
C) Balance sheet
D) External audit
E) Capital budget
Q2) One of the reasons standards are established is to set performance expectations.
A)True
B)False
Q3) In large diversified companies,market controls are often used to regulate independent business units.
A)True
B)False
Q4) As long as supervisors monitor behavior constantly,the feedback may be given at any point in time without consequence.
A)True
B)False
Q5) List and explain five symptoms of an out-of-control company.
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Chapter 17: Managing Technology and Innovation
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) One advantage of developing technology within one's own company is:
A) the optimal utilization of the company's resources.
B) cost effectiveness.
C) keeping the technology exclusive to the organization.
D) the reduced requirement to hire additional staff.
E) the ability to take plenty of time to develop a product right.
Q2) Among adopter categories for new technologies,innovators are adventurous and willing to take risks.
A)True
B)False
Q3) _____ firms' strategies are focused more on deepening their capacity base through complementary technologies that extend rather than replace their current ones.
A) Defender
B) Laggard
C) Prospector
D) Contingent
E) Analyzer
Q4) Explain the three types of innovation and give examples of each.
Q5) List the critical forces that converge to create new technologies.
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Chapter 18: Creating and Leading Change
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following is a characteristic of learning leaders?
A) They exchange knowledge cautiously.
B) They merely commit to their own continuous learning.
C) They often devote time to their colleagues.
D) They use personalized power to manipulate others.
E) They tend to stay within the comfort zonE.
Q2) _____ is the activity that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors.
A) Generating short-term wins
B) Establishing a sense of urgency
C) Creating a guiding coalition
D) Communicating the change vision
E) Empowering broad-based action
Q3) Striving for world-class excellence,though a lofty goal,helps companies survive and succeed in today's intensely competitive business world.
A)True
B)False
Q4) Discuss the change-specific reasons for resistance to change.Give an example for each.
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