Introduction to Management
Exam Answer Key
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, functions, and roles of management within organizations. Topics include planning, organizing, leading, and controlling, as well as decision-making, leadership styles, motivation, and effective communication. The course examines both classical and contemporary management theories and explores their application in real-world business settings. By the end of the course, students will have developed essential managerial skills and insight into how managers contribute to organizational success in a dynamic and competitive environment.
Recommended Textbook
Developing Management Skills 9th Edition by David
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10 Chapters
981 Verified Questions
981 Flashcards
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Page 2
A. Whetten
Chapter 1: Developing Self-Awareness
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100 Verified Questions
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Sample Questions
Q1) Marvin consistently finds fault with Alicia's competence as a manager.Because Alicia has been told she is doing a good job she therefore responds in a threatened,rigid way.Thus,her most likely response will be to defend herself in light of Marvin's accusations.
A)True
B)False
Answer: True
Q2) What is neuroticism?
A) The extent to which people see themselves as capable and successful
B) The tendency to have a negative outlook and pessimistic approach to life
C) The belief that one can control his or her experiences
D) The generalized sense of one's ability to perform capably across a variety of circumstances
Answer: B
Q3) How can the enigma of self-awareness be managed?
A) Avoid information contradictory to one's self-image
B) Seek information from others about one's self
C) Make sure to cross the sensitive lines of others
D) Challenge information inconsistent with one's self-image
Answer: B
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Chapter 2: Managing Personal Stress
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Sample Questions
Q1) According to research described in the chapter,which of the following is not a reason that gratitude helps to reduce stress?
A) Grateful people are more alert and attentive
B) People high in gratitude have better health outcomes, including better sleep patterns and consistent heart rhythms.
C) People who are grateful amass more power in the organization because others like them; they are thus able to control their work environment
D) People show improved cognitive functioning when they are feeling grateful.
Answer: C
Q2) In reducing encounter stress,it is better to have larger deposits than withdrawals in the emotional bank account.
A)True
B)False
Answer: True
Q3) Redesigning a job is suggested in the text as a way to eliminate time stress.
A)True
B)False
Answer: False
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Chapter 3: Solving Problems Analytically and Creatively
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Sample Questions
Q1) Which is true about creative problem solving?
A) It is a skill that can be taught.
B) It is quick and easy to learn to become a creative problem solver.
C) It is always better than analytical problem solving.
D) It is something that only certain people can learn.
Answer: A
Q2) Explain the conceptual blocks that inhibit creative problem solving.Then provide an example for each type of conceptual block.
Answer: (1)Constancy Define problems in only one way without considering alternative views.
(2)Commitment Present problems are only seen as variations of past problems.
(3)Compression Defining the boundaries of a problem too narrowly.
(4)Complacency Not asking questions.Also,students should provide an appropriate example for each conceptual block.
Q3) Particularistic cultures have more of a tendency toward creative solution finding.
A)True
B)False
Answer: True
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Chapter 4: Building Relationships by Communicating
Supportively
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Sample Questions
Q1) When using a probing response,which type of questions work best?
A) How questions
B) Why questions
C) What questions
D) When questions
Q2) When you use the reflecting response,you are trying to pursue the topic in greater depth by posing new questions that the speaker hasn't thought of.
A)True
B)False
Q3) When the speaker's message is clear,but the listener needs more information to understand it,which probe is best?
A) Elaboration probe
B) Clarification probe
C) Repetition probe
D) Reflective probe
E) A probe is not best. Use a deflective response.
Q4) Explain and give an example for each of two major obstacles to effective interpersonal communication.
Q5) If you were Ron,what would you do in your follow-up meeting with Mike?
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Chapter 5: Gaining Power and Influence
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Sample Questions
Q1) What could you do to maintain position power if you were the plant manager?
Q2) You are buying a house.The seller recently lowered the asking price,but the price is still higher than your initial offer.The broker states,"The seller lowered his price,and I think you should raise your offer." What type of influence strategy is being utilized?
A) Retribution
B) Reciprocity
C) Reason
D) Coercion
Q3) What do position characteristics that foster power include?
A) Effort
B) Credibility
C) Legitimacy
D) Centrality
E) Charisma
Q4) What is included in strategies that neutralize retribution?
A) Confronting the person who is trying to intimidate you
B) Refusing to bargain with the person
C) Confronting the logic of the person's request
Q5) Which influence strategy did you employ with Max?
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Chapter 6: Motivating Others
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Sample Questions
Q1) Using the behavioral guidelines and Figure 5 as diagnostic aids,what are the strengths and weaknesses of Electro Logic (EL)from a motivational perspective?
Q2) According to the path-goal theory of leadership,the level of involvement a manager utilizes should (1)be the same for all employees in the department,(2)be either low or high management involvement regardless of the circumstances,and (3)not be influenced by subordinates' expectations.Which statements are correct?
A) All the statements are correct.
B) Statement 1 is correct.
C) Statements 2 and 3 are correct.
D) Statements 1 and 3 are correct.
E) None of the statements is correct.
Q3) You have recently noticed that your employees seem to be either requesting or demanding favors from management.More importantly,performance has been flat during that same time.Potentially,which style of management has been employed?
A) Imposing
B) Ignoring
C) Indulging
D) Integrating
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Chapter 7: Managing Conflict
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Sample Questions
Q1) What are the sources of conflict in this case?
Q2) Once you,the responder,understand the initiator's complaint,what should you do?
A) Ask for time to consider your options
B) Recommend some solutions
C) Ask for recommended solutions from the initiator
D) Seek a mediator to work through the solutions
Q3) Reorganization of the manufacturing operations in a pet food company resulted in the addition of a new third shift and a reallocation of responsibilities among the managers.Conflict ensued based on the uncertainty of who was going to have to work the third shift.The most likely source of the conflict in this situation is role incompatibility.
A)True
B)False
Q4) Research indicates that people-focused conflicts threaten relationships,whereas issue-based conflicts enhance relationships.
A)True
B)False
Q5) Pretend you are Dan.What would you do to identify the problem?
Q6) What would you do to generate a solution? What might the solution be?
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Chapter 8: Empowering and Delegating
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Sample Questions
Q1) The dimension of empowerment that would most help a person overcome a smoking addiction is meaningfulness.
A)True
B)False
Q2) Explain the five key criteria one should focus on in determining when to delegate work to others.
Q3) Employee engagement works best when the manager uses it as a tool to relieve his or her stress and workload.
A)True
B)False
Q4) You have recently been promoted to a managerial position and have been assigned a mentor who will provide you with guidance.The assignment of a mentor is related to the providing of information guideline of empowerment.
A)True
B)False
Q5) What guidelines related to empowerment were violated by Ken Hoffman? By Ruth Cummings?
Q6) How is power used instead of empowerment? What needs to change to shift power to empowerment?
Page 10
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Chapter 9: Building Effective Teams and Teamwork
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Sample Questions
Q1) You are involved with a team where members encourage relationship-building roles and team members take responsibility for providing feedback regarding performance.Your team is in the norming stage.
A)True
B)False
Q2) Providing supportive feedback and fostering commitment to a vision are needed from team leaders.You are at what stage of team development?
A) Forming
B) Norming
C) Storming
D) Performing
Q3) Providing negative feedback is easier if one focuses the feedback on behavior related to a specific situation.
A)True
B)False
Q4) A key objective in the performing stage is continuous improvement.
A)True
B)False
Q5) What points to the need for continuous improvement?
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Chapter 10: Leading Positive Change
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Sample Questions
Q1) Your manager has just finished a presentation demonstrating the need for change.He summarizes his presentation by stating,"That is how we are doing compared to our best competitors." What kind of best practice standard is this manager trying to set?
A) Comparative standard
B) Goal standard
C) Improvement standard
D) Ideal standard
E) Stakeholder expectation standard
Q2) In 1983,how is the vision institutionalized? How does Iacocca personally exemplify the principles he espouses?
Q3) Four employees received feedback from their managers.Jose was told what he did wrong and was given a warning.Jolette was told that she has been too shy in team meetings and is not speaking enough.Richard was told that his unique skill of analysis has been very valuable to the team.Gloria was told about some errors she made on the reports the team produced.Who will most likely feel highly engaged and be more productive? Why will this person be more engaged and productive? What can be done through feedback to help the other team members be more engaged and productive?
Q4) What positive energy networks did Iacocca establish?
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