Introduction to Management
Exam Answer Key
Course Introduction
Introduction to Management provides students with a foundational understanding of the roles, functions, and principles of management in modern organizations. The course covers key concepts such as planning, organizing, leading, and controlling, offering insights into effective decision-making, leadership skills, and strategic thinking. Through case studies and real-world examples, students explore how managers adapt to dynamic business environments, motivate teams, and implement processes that drive organizational success. This course prepares students for further studies in business and equips them with essential management skills applicable across various industries.
Recommended Textbook Management 12th Edition by Ricky W. Griffin
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20 Chapters
3844 Verified Questions
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Page 2
Chapter 1: Managing and the Managers Job
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function.
A)True
B)False
Answer: False
Q2) Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?
A) Conceptual skills are probably most important at the level of the first-line supervisor.
B) Good interpersonal skills are absolutely essential to a manager's success.
C) Diagnostic and analytic skills are important in the leader role.
D) Technical skills are most important to top managers.
E) The mix of skills required of a manager depends on the level of management at which he or she works.
Answer: E
Q3) When managers use quantitative models and logic they are practicing the ____________________ of management.
Answer: science
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Chapter 2: Traditional and Contemporary Opportunities and Challenges
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158 Flashcards
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Sample Questions
Q1) Concerned with improving the output of individual workers
A)The contingency perspective
B)The classical perspective
C)Administrative management theory
D)Scientific management
E)Management science
Answer: D
Q2) Theory is abstract and of no practical use in today's environment.
A)True
B)False
Answer: False
Q3) In its current stage of development,quantitative management is able to accurately model even such complex processes as human behavior.
A)True
B)False
Answer: False
Q4) Scientific management is conceptual and easily adapted to top-level management.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Understanding the Organizations Environment
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221 Verified Questions
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Sample Questions
Q1) Companies operating in only one country have no international dimension.
A)True
B)False
Answer: False
Q2) The extent to which suppliers have the ability to influence buyers
A)Threat of new entrants
B)Competitive rivalry
C)Threat of substitute products
D)Power of buyers
E)Power of suppliers
Answer: E
Q3) A(n)____ is two or more companies that work together in joint ventures.
A) interest group
B) cooperative
C) board of directors
D) strategic alliance
E) task force
Answer: D
Q4) ____________________ is closely related to the monitor role of managers.
Answer: Environmental scanning
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Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) Companies that meet their economic and legal responsibilities but do not go beyond them are exhibiting a(n)____ approach to social responsibility.
A) reactive
B) obstructionist
C) proactive
D) accommodative
E) defensive
Q2) One way the government regulates or tries to influence businesses is by using political action committees.
A)True
B)False
Q3) Which of the following is the MOST common approach to the management of ethics?
A) Top management support
B) A multipage book of organizational policies and procedures
C) An unwritten code of ethics
D) A written code of ethics and top management support
E) government regulation
Q4) ____________________ compliance is the establishment of formal committees to evaluate alleged ethical misconduct by an employee.
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) As a manufacturing firm builds a plant in Bolivia,it also has to build an airstrip so that it can get the building supplies and the component parts it needs for operation to the Bolivian facility.The building of the airstrip was necessary because Bolivia has
A) limited natural resources.
B) an underdeveloped infrastructure.
C) too many competing airports.
D) no international trade incentives.
E) None of these choices
Q2) Transcends national boundaries and has a worldwide marketplace for its resources and products/services
A)Market system
B)Domestic business
C)International business
D)Market economy
E)Multinational business
F)Global economy
Q3) MNC stands for multiple nations and continents.
A)True
B)False
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) Spanx founder Sara Blakely started an apparel company.She wrote a business plan to get financing for expansion.The business plan is Spanx's ____.
A) tactical goal
B) strategic plan
C) operational goal
D) operational plan
E) strategic goal
Q2) Strategic plans have a shorter-term focus than either operational or tactical plans.
A)True
B)False
Q3) Strategies must specify resources and time frames.
A)True
B)False
Q4) Decision making is the catalyst that drives the planning process.
A)True
B)False
Q5) If a teacher calls in sick,a computer starts dialing phone numbers of substitute teachers.This is an example of ____________________.
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Hershey Foods has essentially restricted its ____________________ to the confectionery business,with a few related activities in other food-processing areas.
Q2) HealthTex aims its advertising at mothers with children under the age of five.This generic strategy is called a(n)____________________ strategy.
Q3) When Steve Jobs was CEO of Apple,his charisma,marketing skills,and technical vision helped create a(n)____ at Apple that made it the leader in mobile devices.
A) organizational weakness
B) strategic limitation
C) entropy
D) distinctive competence
E) organizational opportunity
Q4) An international strategy in which the company attempts to combine the benefits of global scale efficiencies with the benefits and advantages of local responsiveness is called global strategy.
A)True
B)False
Q5) Briefly describe business portfolio analysis using the GE Business Screen.
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Chapter 8: Managing Decision Making and Problem Solving
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196 Verified Questions
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Sample Questions
Q1) YouTube was operating at a loss when Google bought it.Three years later it was still operating at a loss.Google may have experienced ____.
A) intuition
B) escalation of commitment
C) empathy
D) risk propensity
E) political forces
Q2) When the space shuttle Columbia needed to reenter the atmosphere the crew knew there was damage on the outside of the aircraft.If there had been room and supplies the crew could have gone to the space station.Which criterion for evaluating a decision alternative did the space station fail to meet?
A) Feasibility
B) Satisfactoriness
C) Affordability
D) Consequences
E) Rationality
Q3) Few organizational decisions are made under conditions of uncertainty.
A)True
B)False
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Page 10
Chapter 9: Managing Start-Ups and New Ventures
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) The SBA program that is designed to help small businesses that cannot afford consultants is called ____________________.
Q2) Jane's Candy Shack was a quaint shop,in a small town,with high end items that never attracted many customers.Its failure was probably attributable to failure to
A) do market research.
B) pay decent wages.
C) raise enough capital.
D) contact the SBIC.
E) hire a consultant.
Q3) In which of the following industries are small businesses typically poorer performers than large businesses?
A) Construction
B) Manufacturing
C) Service
D) Retailing
E) Transportation
Q4) A(n)____________________ business sells directly to consumers products manufactured by other firms.
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) Local networks,increasingly managed by hand-held electronic devices,are making it easier to coordinate activities.
A)True
B)False
Q2) Once jobs have been broken into small units,the departments need to be linked back together through coordination.
A)True
B)False
Q3) Procter & Gamble is departmentalized,in part,on the basis of product.Which of the following characteristics would you expect to find at Procter & Gamble?
A) High levels of functional specialization
B) Narrow range of skills in each department to enhance supervision
C) A dual command structure
D) Slow and bureaucratic decision making
E) More effective evaluation of the performance of individual products or product groups than with functional departmentalization
Q4) The primary reason for ____________________ is to enable the manager to get more work done.
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Chapter 11: Managing Organization Design
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Automakers build prototype vehicles first.This requires ____ technology.
A) large-batch
B) continuous-process
C) standardized
D) small-batch
E) mass-production
Q2) Which of the following statements does NOT describe a characteristic of Weber's bureaucracy?
A) It tends to be rigid and inflexible.
B) It works better in stable environments.
C) It was the starting point for later organization design research.
D) It created labor unions.
E) It stated employees should be protected from arbitrary dismissal.
Q3) Charles Schwab investing
A)Unit technology
B)Large-batch technology
C)Continuous-process technology
Q4) With respect to organization design,the conversion process used to transform inputs into outputs is called ____________________.
Q5) Describe the basic nature of organizational design.
Page 13
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Chapter 12: Managing Change and Innovation
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?
A) Development
B) Application
C) Launch
D) Growth
E) Maturity
Q2) All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT
A) to provide an evaluation of current performance.
B) to help people see themselves as others see them.
C) to teach behaviors that will help people to work with others.
D) to help workers focus on how to perform better in the future.
E) to provide nonevaluative feedback.
Q3) ____________________ can be appropriate on the individual,group,or organizational level.It usually involves an OD consultant.
Q4) How do the reward system and organization culture affect innovation in organizations?
Q5) List and briefly describe six organization development interventions.
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Chapter 13: Managing Human Resources
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203 Verified Questions
203 Flashcards
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Sample Questions
Q1) A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high
A) administrative intensity.
B) nominal validity.
C) content validity.
D) predictive validity.
E) related validity.
Q2) Managers typically work more than forty hours per week.Would you rather be paid a wage or salary? Why?
Q3) Nika asked questions about the company's retirement plan during her job interview.She is discussing A) incentives.
B) compensation. C) pay.
D) benefits.
E) wages.
Q4) Describe an example of a company or industry where human resource capital is very important and one where it is not so important.
Q5) The ____________________ decision is made through job evaluation.
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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210 Verified Questions
210 Flashcards
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Sample Questions
Q1) ____________________ is the ability of an individual to generate new ideas or to conceive of new perspectives on existing ideas.
Q2) ____________________ are the total set of work-related behaviors that the organization expects the individual to display.
Q3) Work stress can be caused by all of the following EXCEPT A) promotion.
B) interpersonal relationships.
C) pay increase.
D) work demands.
E) burnout.
Q4) Juwan seems to like every idea that comes his way.He does not have a core of beliefs.According to the "Big Five" personality traits,he has more A) openness.
B) negative emotionality.
C) agreeableness.
D) self-efficacy.
E) conscientiousness.
Q5) Simon thinks all Asians are smart.This is an example of a(n)____________________.
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Chapter 15: Managing Employee Motivation and Performance
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) On any given day,an employee may choose to work as hard as possible,work just hard enough to avoid a reprimand,or do as little as possible.These are examples of
Q2) The company softball team has great camaraderie.
A)Physiological needs
B)Security needs
C)Belongingness needs
D)Esteem needs
E)Self-actualization needs
F)Power needs
Q3) Ellen claims her job is so easy she goes to work to relax after a busy weekend.She says she'll never retire.Using Herzberg's theory of motivation
A) Ellen needs to satisfy her actualization need.
B) existence is the need most important to Ellen.
C) hygiene factors are more important to Ellen than motivators.
D) the need for affiliation motivates Ellen.
E) Ellen has a high effort-to-performance expectancy level.
Q4) ____________________ perspectives on motivation deal with the first part of the motivation process - needs and need deficiencies.
Page 17
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Chapter 16: Managing Leadership and Influence Processes
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204 Verified Questions
204 Flashcards
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Sample Questions
Q1) Directive leader behavior
A)Noyce
B)Moore
C)Grove
D)Barrett
E)Otellini
F)All five CEOs
G)None of the CEOs
H)Noyce and Moore
I)Grove and Barrett
Q2) Which of the following is NOT one of the situational factors thought to modify the relationship between leader behavior and subordinate motivation to perform in the path-goal theory?
A) Preferences of the leader
B) Subordinate locus of control
C) Characteristics of the work group
D) Task structure
E) Subordinates' perceptions of their ability
Q3) Briefly describe the University of Michigan and Ohio State University studies.
Q4) ____________________ power is based on knowledge and expertise.
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Chapter 17: Managing Interpersonal Relations and Communication
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) Many perspectives on ____________________ suggest that people have social needs.
Q2) Nonverbal communication includes body language,image,and ____________________.
Q3) Which of the following statements about communication and the manager's job is TRUE?
A) Communication is a part of almost all managerial activities.
B) The planning function requires little communication.
C) Communication is the only thing that holds an organization together.
D) Thanks to electronics,the role of communication is less important now than it was ten years ago.
E) Communication is so complex that managers need not try to understand the process.
Q4) Give two examples of each type of nonverbal communication.Why are they important?
Q5) The distance the interviewer stands from the job applicant is an example of body language.
A)True
B)False
Page 19
Q6) Married couples often can finish each other's sentences.Their communication process is affected by the ____________________ of the sender and receiver.
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) A(n)____________________ team interacts by computer;members enter and leave the network as needed and may take turns serving as leader.
Q2) ____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.
A) Diplomacy
B) Compromise
C) Smoothing
D) Collaboration
E) Cooperation
Q3) How do interpersonal and intergroup conflicts affect each other?
Q4) Conflict situations are the context within which ____________________ takes place.
Q5) All of the groups in this class will have the same group norms.
A)True
B)False
Q6) The VP of operations does not get along with the director of government relations.Their conflict has spilled over onto their teams.Describe the effects you would expect on each group.
Q7) The final stage of group or team development is ____________________.
21
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) The nonmonetary budget that focuses on the hours of direct labor available for use is the ____________________ budget.
Q2) External audit
A)Financial controls
B)Human resource controls
C)Information resource controls
D)Operations controls
E)Organizational controls
F)Physical resource controls
G)Strategic controls
Q3) Which of the following is NOT characteristic of decentralized control?
A) Rewards focused on individual performance
B) Employee commitment
C) Widespread employee participation
D) Informal and organic structural arrangements
E) Employee self-control
Q4) A year-end sales report
A)Preliminary controls
B)Screening controls
C)Postaction controls
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) Which of the following statements about the relationship between operations management and utility is TRUE?
A) All operations management provides utility of one type or another.
B) Only operations management in the manufacturing sector can truly be said to provide utility.
C) Only operations management in the service sector provides utility because it is where product and consumer meet.
D) Operations management creates the same kind of utility regardless of the sector of the economy involved.
E) There is no demonstrable relationship between operations management and utility.
Q2) To ensure that a newly designed product moves smoothly to the production stage,____ could be used.
A) JIT
B) computer-aided design
C) postaction control
D) computer-assisted manufacturing
E) flexible manufacturing systems
Q3) What is a flexible manufacturing system?
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