Introduction to Interpersonal Relationships
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Course Introduction
Introduction to Interpersonal Relationships explores the fundamental concepts, theories, and skills necessary for understanding and effectively navigating personal and professional interactions. Students will examine communication styles, emotional intelligence, conflict resolution, empathy, and the dynamics of various relationships, including friendships, romantic partnerships, and workplace connections. Emphasis is placed on developing practical interpersonal skills, self-awareness, and ethical considerations, enabling students to build healthier and more fulfilling relationships in diverse social contexts.
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The Basics of Communication A Relational Perspective 2nd Edition by Steve W. Duck
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Page 2
Chapter 1: An Overview of Everyday Communication
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Sample Questions
Q1) Signs are consequences or indicators of something specific, which human beings can change by their arbitrary actions or labels.
A)True
B)False
Answer: False
Q2) Explain why the perspective of 'communication as action' is limited in its usefulness.
Answer: The perspective of 'communication as action' implies that communication has taken place whenever there has been an attempt to send a message. However, this perspective does not take into account whether or not the message has been successfully received or understood.
Q3) The perspective of 'communication as transaction' is preferred by your text's authors because:
A) It accounts for the correct timing of a message
B) It accounts for the exchange of information between two or more individuals
C) It accounts for the creation of new meanings through communication
D) It accounts for the intention to send a message
Answer: C
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Chapter 2: Verbal Communication
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Sample Questions
Q1) Narratives in relationship talk serve a strategic purpose by:
A) Providing a way to make the conversation more interesting
B) Providing a way to lengthen the conversation
C) Providing a way to summarize the discussion
D) Providing an account or explanation of one's actions
Answer: D
Q2) Strategies that would help establish the credibility of the speaker/agent delivering a message would include:
A) Choosing not to introduce the speaker
B) Telling slightly embarrassing jokes about the speaker
C) Summarizing the person's accomplishments
D) Summarizing the person's limitations
Answer: C
Q3) Explain what your text's authors mean by 'conversational hypertext.'
Answer: Conversational hypertext refers to the way that coded messages are included in relationships. These coded messages allow people in the relationship to understand layers of meaning without having to explain them overtly.
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4
Chapter 3: Nonverbal Communication
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Sample Questions
Q1) NVC can do which of the following in relation to verbal communication?:
A) Repeat or reinforce
B) Fail to substitute
C) Remove all ambiguity
D) Remain impersonal
Answer: A
Q2) To improve your NVC as a speaker, you should affirm the listener, which refers specifically to:
A) Encoding approval and liking while you are talking
B) Being consistent in your verbal and NVC
C) Being clear and less ambiguous in your NVC
D) Matching your NVC to the meaning of your words
Answer: A
Q3) A sharp intake of breath indicates shock, pain, or surprise; "uh-huh" or "um" is known as:
A) turn taking
B) vocal filler
C) accent
D) backchannel communication
Answer: D
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Chapter 4: Listening
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Sample Questions
Q1) When you hear an ad promising a 'lifetime warranty' on a product and doubt whether or not the offer is 'for real,' you are using critical listening to evaluate the message's:
A) Plausibility
B) Source
C) Argument
D) Evidence
Q2) Hearing a politician attack another politician's religious beliefs to prove that he/she would be a poor choice for voters would be typical of:
A) Appeal to authority
B) Appeal to relationships
C) Post hoc ergo propter hoc
D) Argument against the source
Q3) Failing to listen attentively to a speaker because you believe you know more than the speaker does is typical of:
A) Content or representational listening
B) Selective listening
C) Egocentric listening
D) Experiential superiority
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Page 6
Chapter 5: Identities and Perceptions
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Sample Questions
Q1) Narratives are important in establishing your identity because they reveal to others:
A) How effective a storyteller you are
B) How interesting a speaker you are
C) How you think about the world
D) How others think about the world
Q2) In order to share narratives with others about our personal identity, we must have:
A) The ability to tell stories using symbols that represent shared meanings
B) The ability to tell stories well to all our listeners
C) The ability to tell new stories to each new listener we encounter
D) The ability to tell stories with consistency despite having many listeners
Q3) The earliest important influence on a person's sense of origin and identity is that person's:
A) Best friend
B) Spouse
C) Work supervisor
D) Family
Q4) Explain the relationship between culture and identity formation.
Q5) Explain the concept of identity as the 'symbolic self.'
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Chapter 6: Talk and Interpersonal Relationships
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Sample Questions
Q1) The nature, style, and content of talk changes as relationships change.
A)True
B)False
Q2) Communication intended to change a relationship's status is usually indirect.
A)True
B)False
Q3) "Great job!" "I love your outfit!" "You did well on the test-and you are making great comments in class. You are obviously a good learner" are examples of:
A) Belonging and a Sense of Reliable Alliance
B) Emotional Integration and Stability
C) Provision of assistance and physical support
D) Reassurance of our worth and value
Q4) If you are out of the relationship but begin trying to 'make sense' of it, telling different versions of the breakup until you find one that is satisfactory and helps you save face, Duck suggests you are in this phase:
A) Dyadic
B) Social process
C) Grave-dressing
D) Resurrection
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Chapter 7: Groups and Leaders
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Sample Questions
Q1) Irving Janis identified groupthink as a phenomenon that occurs in groups that are:
A) More concerned with making good decisions than with getting along
B) Equally concerned with making good decisions and getting along
C) More concerned with getting along than with making good decisions
D) More concerned with making good decisions than making money
Q2) Identify Fisher's Model of Group Progression.
Q3) The purpose of support groups is to help run an organization.
A)True
B)False
Q4) A networking group is distinguished from other types of groups in Chapter 7 because:
A) Membership is restricted
B) Membership is invited
C) Membership is specific
D) Membership is not defined
Q5) Leadership is in a person, not between people.
A)True
B)False
Q6) Explain the similarity and difference between formal and advisory groups.
Page 9
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Chapter 8: Culture and Communication
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Q1) The cultural approach to conflict that views it as opportunity would likely assume:
A) Conflict is a destructive disturbance of the peace
B) Members should adapt to established social values
C) Confrontation is ineffective
D) Confrontation releases tensions
Q2) Intercultural communication compares the communication styles and patterns of people from very different cultural/social structures, such as nation-states.
A)True
B)False
Q3) Individualist cultures are generally known to:
A) Emphasize the importance of one's place in the system
B) Stress group benefit
C) Emphasize acting for the common good
D) Focus on personal goals and achievements
Q4) Culture refers exclusively to geographical or ethnic differences between groups of people.
A)True
B)False
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Chapter 9: Technology in Everyday Life
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Sample Questions
Q1) If you believe that spending time using the Internet makes you more productive as a person, you would view this relational technology as a:
A) Time replacer
B) Time monitor
C) Time displacer
D) Time enhancer
Q2) Which of the following is NOT one of the three three varieties of microcoordination?
A) midcourse adjustment
B) iterative coordination
C) softening of schedules
D) synchronous communication
Q3) If you believe that spending time using the Internet means that you spend less time on other activities, you would view this relational technology as a:
A) Time enhancer
B) Time displacer
C) Time monitor
D) Time replacer
Q4) Explain Cell Phones and Personal Relationships.
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Chapter 10: Relational Uses and Understanding of Media
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Sample Questions
Q1) Media audiences are rarely particular or selective about what they take in from mediated messages.
A)True
B)False
Q2) The idea that media texts are 'polysemic' means that:
A) Interpretation of media texts is unanimous
B) Interpretation of media texts is not affected by cultural backgrounds/beliefs
C) Interpretation of media texts is not affected by media knowledge/experience
D) Interpretation of media texts is affected by media knowledge/experience
Q3) According to Cohen and Metzger, when it comes to our needs for control, these needs seem to be better fulfilled by:
A) Personal relationships
B) The media
C) Both personal relationships and the media
D) Neither one
Q4) Our cultural backgrounds often affect our interpretation of media texts.
A)True
B)False
Q5) Discuss why your authors claim that personal relationships frequently guide exposure to media.
12
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Chapter 11: Preparing for a Public Presentation
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Sample Questions
Q1) When invited to give a presentation, a speaker should ask:
A) What topics has this audience already heard?
B) What will be the rate of pay for the presentation?
C) What will the audience be doing after the presentation?
D) What is the easiest topic for me to talk about?
Q2) A speaker who knows that the audience views his/her topic favorably will need to:
A) Spend more time establishing his/her credibility
B) Spend more time defending his/her approach to the topic
C) Spend more time clarifying and defining his/her approach to the topic
D) Spend more time answering questions before the presentation
Q3) Identify demographic characteristics.
Q4) When asked to give an evocative presentation, the speaker should seek to:
A) Elicit an emotional response from the audience
B) Change the audience's beliefs
C) Enhance/reinforce the audience's existing beliefs
D) Develop the audience's understanding of a topic or process
Q5) Explain the strategies a speaker should use to appeal to a captive audience.
Q6) Explain the different purposes in giving informative versus persuasive presentations.
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Chapter 12: Developing a Public Presentation
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Sample Questions
Q1) Speakers should establish their expertise or personal experience on their subject in the introduction in order to:
A) Boast about credentials
B) Limit expertise
C) Establish credibility
D) Decrease trust
Q2) When using the cause-effect pattern to organize a presentation, a speaker must be sure to:
A) Ask the audience a question and then answer it
B) Convince the audience that the cause and effect are connected
C) Arrange the presentation according to categories
D) Prove that the solution solves the problem
Q3) When deciding between using a problem-solution or an elimination pattern to organize a presentation, a speaker should consider:
A) What the speaker knows about the issue
B) What the audience knows about the issue
C) What the audience will hear about the issue in the future
D) What the speaker has researched
Q4) Explain the use of the unity principle in developing the body of a speech.
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Chapter 13: Relating Through Informative Speeches and Persuasive Speeches
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Sample Questions
Q1) Compare and contrast inductive and deductive reasoning.
Q2) A claim of policy is focused on taking or avoiding action.
A)True
B)False
Q3) Explain the difference between concrete and abstract language.
Q4) An appropriate guideline to follow in planning an informative presentation would be:
A) Discuss all information available on the topic
B) Explain the topic at the level of complexity comfortable for you
C) Explain the topic at the level of complexity comfortable for the audience
D) Assume the audience understands the significance of the topic
Q5) Which of the following would not be an appropriate goal for a persuasive speech to actuate?
A) Inform the audience about their behavior
B) Reinforce a current behavior
C) Change an existing behavior
D) Stop an existing behavior
Q6) Define the Aristotelian artistic proofs of ethos, pathos, and logos.
Page 15
Q7) Identify the difference between a persuasive speech to convince and a persuasive speech to actuate.
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Chapter 14: Delivering a Public Presentation
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Q1) Which of the following is NOT one of the guidelines for effective delivery?
A) Always be yourself.
B) Strive to make your presentation formal and dramatic.
C) Strive to make your presentation conversational.
D) Avoid calling attention to mistakes and to nerves.
Q2) Discuss the role of dynamism/extroversion in establishing speaker credibility.
Q3) Extemporaneous delivery involves the use of minimal notes and it provides many of the advantages of manuscript and memorized delivery without the disadvantages.
A)True
B)False
Q4) To help increase audience understanding, effective speakers:
A) Express emotion appropriately
B) Avoid expressing emotion
C) Express emotion in an extremely dramatic way
D) Express very little emotion to focus on the facts
Q5) Speakers should dress professionally given what is appropriate for the context of the presentation.
A)True
B)False
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Chapter 15: Interviewing
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Sample Questions
Q1) According to the book, in response to illegal questions asked during an employment interview you could respond appropriately with any of the following except:
A) Claiming discrimination
B) A tactful refusal to answer
C) A direct but brief answer
D) A tactful inquiry as to why that information matters
Q2) Identify the 3 types of interview question sequences discussed in the chapter and provide an example of when each type would be effectively used in an interview.
Q3) The purpose of the resume is to present credentials in a clear and concise manner.
A)True
B)False
Q4) __________________ questions are those that signal a preferred response to the interviewee.
A) Neutral
B) Leading
C) Mirror
D) Closed
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