Introduction to Information Systems Exam Preparation Guide
Course Introduction
This course provides an overview of information systems and their role in modern organizations. Students will explore the fundamental concepts, technologies, and applications of information systems, including how data is collected, processed, stored, and used to support decision-making and business operations. Topics include the types and components of information systems, system development processes, the impact of information systems on organizations and society, and current trends such as cybersecurity and cloud computing. Emphasis is placed on understanding how information systems contribute to organizational efficiency, strategic advantage, and innovation.
Recommended Textbook
Managing and Using Information Systems A Strategic Approach 6th Edition by Keri E. Pearlson
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14 Chapters
727 Verified Questions
727 Flashcards
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Chapter 1: Introduction
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Sample Questions
Q1) Define Wisdom:
A) knowledge infused with intuition and judgment that facilitates the ability to make decisions
B) a process
C) all forms of technology used to create data
D) anything that makes a person clever
E) only d and b
Answer: A
Q2) Which of the following is not a Decisional role?
A) Entrepreneur
B) Disturbance handler
C) Negotiator
D) Resource allocator
E) Spokesperson
Answer: E
Q3) If a manager exhibits creativity, curiosity, and confidence, we would say that he or she supports the role of ______ very well.
Answer: visionary
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3
Chapter 2: The Information Systems Strategy Triangle
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Q1) Organizational, cultural, and control variables are considered the ________ used by decision makers to effect change in their organization.
A) collaboration tools
B) managerial levers
C) events
D) IS
E) organization objectives
Answer: B
Q2) The IS strategy can affect and is affected by changes in a company's business and _______ strategies.
Answer: organizational
Q3) GE employees develop a DYB strategy to destroy an existing competitive advantage so that they can then find fresh new ways to serve the customer by next applying a ________ strategy.
Answer: Grow your business or GYB
Q4) According to Porter's Generic Strategies Framework, a company that limits its scope to a narrower segment of the market is exercising this type of strategy.
Answer: focus
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4
Chapter 3: Strategic Use of Information Resources
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Sample Questions
Q1) Zara's use of information resourses has given it a substantial advantage over its competitors.
A)True
B)False
Answer: True
Q2) The supply chain:
A) Points out the concept of weak link in an ordering process
B) Helps us understand how value is built inside a single firm.
C) Is composed of several value chains linked into a larger chain (a chain within a chain).
D) All of the above
E) None of the above
Answer: C
Q3) A link beween a firm's IS strategy and business strategy focuses more on its external requirements than internal requirements.
A)True
B)False
Answer: True
Q4) List the four support activities of the value chain.
Answer: Organization, Human Resources, Technology, Purchasing
Page 5
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Chapter 4: Organizational Strategy and Information Systems
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Q1) All statements below are true about a matrix organization structure EXCEPT:
A) The design supports both function and purpose.
B) Operating complexities can be reduced by sharing information among management.
C) Workers are assigned to two or more managers.
D) One weakness is that multiple dimensions of a business are not integrated well with a matrix organization
E) Confusion must be dealt with through frequent meetings and conflict resolution sessions.
Q2) A ________ organization allows a firm to concentrate on both function and purpose.
Q3) Give an example of a tool or virtual community that enables a large, global informal network. What is its value to a participant and the participant's firm?
Q4) The dimensions of national culture include all of the following EXCEPT:
A) The distribution of power in society
B) The extent to which society tolerates uncertainty
C) Avoidance of uncertainty
D) The acceptance of technology by society
E) The degree to which society engages in future-oriented behaviors
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Chapter 5: Information Systems and the Design of Work
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Sample Questions
Q1) Knowledge-based work allows employees to work remotely rather than having to physically be present at a store, manufacturing facility or office building.
A)True
B)False
Q2) Managers in today's global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:
A) Hiring new employees
B) Evaluating an employee's contribution to a team and the company
C) Creating individual-based rewards and compensation policies
D) Setting strategic objectives
E) Supervising employees
Q3) Today's IT increases the effectiveness of workers, particularly with the use of both ________ tools and collaboration tools.
Q4) This is a list of activities on a Web site that briefly highlights what individuals are doing, thinking, and updating and in return gives the community a sense of what is happening.
Q5) How have hiring practices been impacted by IT?
Q6) Explain how IS radically changed the paper maker's work at a paper mill.
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Chapter 6: Information Systems and Business Transformation
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Q1) Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?
A) ERP
B) SCM
C) PLM
D) TQM
E) NPD
Q2) A business uses __________to measure the critical success dimensions of a business process.
Q3) ERP has all the following advantages except:
A) Modules throughout a corporation can communicate with each other
B) While purchasing is difficult, the vendors such as SAP make it worthwhile due to easy implementation
C) Have predefined software that represents "pretty good practices" or even "best practices"
D) Enables standardized procedures in an organization
E) Reduces inconsistent data stored in various locations of the organization
Q4) What does SCM stand for?
Page 8
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Chapter 7: Architecture and Infrastructure
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Sample Questions
Q1) All of the following are robust platforms EXCEPT for _________.
A) iPhone IOS 9
B) Android KitKat
C) Windows 10
D) MS Office 2016
E) Mac OSX
Q2) Why must an organization's IT architecture be based on an organization's strategic goals?
Matching
Q3) Explain how cloud computing services benefit from virtualization.
Q4) During an ice storm, JetBlue Airlines had an IT infrastructure that demonstrated which one of the following technical issues?
A) Security
B) Scalability
C) Adaptability
D) Maintainability
E) Standardization
Q5) Why would an organization use cloud computing for its IT infrastructure needs?
Q6) As a result of social business, companies are being asked to include _______ in their architecture.
Page 9
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Chapter 8: Security
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Sample Questions
Q1) Included in the five critical elements that are used to raise security in a firm are all of the following except:
A) Infrastructure
B) Law enforcement
C) Policies
D) Training
E) Investments
Q2) All of the following are classic signs of a phishing message except:
A) Your email in-box is full and you must click on a link to increase storage
B) You just won a lottery or contest, and you need to click on a link to claim your prize
C) Poor grammar or spelling in a note that purports to be from a large company
D) Goods or services are offered at an impossibly low price
E) An emailed ad oddly does not provide any active links
Q3) According to the late L. Dain Gary, "You cannot make a computer secure."
A)True
B)False
Q4) The Deep Web is reputed to be 400 times larger than the public web.
A)True
B)False
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Chapter 9: The Business of Information Technology
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Sample Questions
Q1) This model is helpful in teasing out the differing needs for managing IT at different levels of sophistication of the IT function.
Q2) There are three main ways to handle funding for IT, including chargeback to users, allocation of costs to users, and providing IT services from a corporate budget.
A)True
B)False
Q3) What does TCO stand for?
Q4) Corporate budgeting is a wise choice for funding newer technologies and innovation.
A)True
B)False
Q5) Traditional valuation methods such as ROI, NPV, and IRR cannot be applied to information technology because it is technical, not business-oriented.
A)True
B)False
Q6) Describe at least one new role emerging in organizations today as a result of social business.
Q7) What does CIO stand for?
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Chapter 10: Governance of the Information Systems Organization
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Sample Questions
Q1) This IT governance archetype consists of IT individuals or groups of IT executives.
A) Business monarchy
B) IT monarchy
C) Feudal
D) Federal
E) IT Duopoly
Q2) As a result of Sarbanes-Oxley Act, the CEO, CFO and CIO must certify financial accounting records.
A)True
B)False
Q3) The decision about approval and justification of new technologies would fall into which one of the five major IT decision categories?
A) IT principles
B) IT architecture
C) IT infrastructure
D) Business application needs
E) IT investment and prioritization
Q4) Explain the value steering committees offer the IT organization.
Page 12
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Chapter 11: Information Systems Sourcing
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Sample Questions
Q1) Which one of the following needs would suggest outsourcing as an option?
A) Reduced capacity.
B) Ease of transition to new technologies
C) Increase supplier relations
D) Growth of data centers
E) All of the above.
Q2) This was the first country to make IT outsourcing a total industry.
Q3) All of the following are risks associated with IS outsourcing EXCEPT:
A) Loss of control
B) Dependency on outsourcing providers
C) Inadequate adaption of newer technologies
D) Requiring more training of in-house staff
E) Potential loss of competitive secrets
Q4) Explain the options a company has when the quality of work done by an outsourcing firm is no longer satisfactory.
Q5) This is the most widely used form of cloud computing.
Q6) Outsourcing of IT services began in 1949 with Eastman Kodak.
A)True
B)False
Q7) Compare and contrast cloud computing with offshore outsourcing.
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Chapter 12: Managing IT Projects
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Sample Questions
Q1) Which one of the following is NOT one of the four essential elements of any project?
A) Common project vocabulary
B) Project team
C) System evaluation
D) Project cycle plan
E) Project management
Q2) In today's hypercompetitive business environment, firms that have strong project management skills have a higher likelihood of success because they are able to:
A) Spend money wisely.
B) Adapt processes and systems and therefore innovate faster than their competitors.
C) Optimize business processes.
D) Change and adapt in a slow yet methodical manner, reducing risk.
E) Utilize social and mobile platforms.
Q3) Integrating within the organization is a mechanism to manage project complexity, and includes frequent team meetings as an example.
A)True
B)False
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Chapter 13: Business Intelligence Knowledge Management and Analytics
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Sample Questions
Q1) All of the following are examples of socialization EXCEPT for:
A) Sharing war stories
B) Apprenticeships
C) Conferences
D) Non-structured activities, like an office party or lunch discussion
E) Project management
Q2) A company that is using statistical analysis tools to report on why something happened has achieved a higher level of analytical maturity than a company that's using tools to predict what will happen next.
A)True
B)False
Q3) Identify some of the sources of big data.
Q4) Explain how information-based intellectual property, such as a digital book, is different from physical property and why it is harder to protect.
Q5) How has Web 2.0 (social media) changed how organizations make decisions that impact customers?
Q6) Researchers at the University of Arizona are able to predict asthma-related emergency room visits with ______ percent accuracy.
Page 15
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Chapter 14: Privacy and Ethical Considerations in Information Management
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Sample Questions
Q1) This is a growing service designed to help individuals and companies clean up their online presence so that a search for their name produces favorable results.
Q2) Over time it becomes easier to maintain the accuracy of information.
A)True
B)False
Q3) This term is used to define energy-efficient computing resources.
Q4) This is the term used to describe ethical dilemmas that arise with the development and application of IT.
A) Stockholder theory
B) PAPA principles
C) Information ethics
D) Normative theories
E) IT dilemmas
Q5) Provide an example of a company that has faced a dilemma reconciling their corporate policies within a country where it hopes to operate.
Q6) Explain how green computing can satisfy each of the three normative theories of business ethics.
Q7) Give reasons why users are so willing to forgo privacy on the Internet.
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