Introduction to Information Systems
Exam Questions
Course Introduction
Introduction to Information Systems provides a comprehensive overview of how information systems are used to support business processes, decision-making, and competitive strategies in organizations. Students will learn about the fundamental components of information systems hardware, software, data, people, and processes and explore how these elements interact to solve organizational challenges. The course covers topics such as system development, information security, data management, and the ethical and societal impacts of information technology. Emphasis is placed on real-world applications, preparing students to utilize and evaluate information systems in various business environments.
Recommended Textbook Business Driven Information Systems 2nd Edition by Paige Baltzan
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Page 2
Chapter 1: What Is Organizational Behavior
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Sample Questions
Q1) Big decisions are visible to competitors and observable by industry experts.
A)True
B)False
Answer: True
Q2) As employees gain experience, they obtain job knowledge and use this knowledge to make accurate judgments on the job. Which individual mechanism is referred to in this statement?
A) Team processes
B) Trust, justice, and ethics
C) Learning and decision making
D) Personality and ability
E) Motivation
Answer: C
Q3) Which of the following explains the term causal inferences?
A) Proving that two variables are correlated
B) Making sure the sample size is adequate enough
C) Explaining why one variable is not correlated to another
D) Analyzing a situation and understanding what went wrong
E) Establishing that one variable really does cause another
Answer: E
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Chapter 2: Job Performance
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Sample Questions
Q1) Paul, a ticket collector, performs his duty robotically every day. This refers to _____.
A) sportsmanship
B) adaptive task performance
C) routine task performance
D) counterproductive behavior
E) citizenship behavior
Answer: C
Q2) Which of the following statements about knowledge work is False?
A) By the early 1990s, the majority of new jobs required employees to apply analytical knowledge acquired through formal education and continuous learning.
B) The tools used to do knowledge work change quickly.
C) Statistics from the U.S. Department of Labor confirm the rise of knowledge work.
D) Jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity.
E) Knowledge work tends to be less fluid and dynamic in nature than physical work.
Answer: E
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4
Chapter 3: Organizational Commitment
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Sample Questions
Q1) Jack grew up in Peoria. Both his family and his wife's family live there. This family background would create a high level of affective commitment.
A)True
B)False
Answer: False
Q2) Define organizational commitment, and briefly describe the three types of organizational commitment.
Answer: Organizational commitment is defined as the desire on the part of an employee to remain a member of the organization. The three types of commitment are:
Affective commitment: a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization.
Continuance commitment: a desire to remain a member of an organization because of awareness of the costs associated with leaving it.
Normative commitment: a desire to remain a member of an organization due to a feeling of obligation.
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Chapter 4: Job Satisfaction
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Sample Questions
Q1) According to the affective events theory, affective reactions can influence work attitudes and behaviors.
A)True
B)False
Q2) What type of mood is grouchy?
A) Engaged
B) Pleasant
C) Deactivated
D) Unpleasant
E) Intense
Q3) The results of surveys of common work values can be broken down into several general categories. Those general categories include which of the following sets of items?
A) Promotions, altruism, and status
B) Equity and equality
C) Meaningfulness of work, responsibility for outcomes, and knowledge of results
D) Identity, autonomy, and feedback
E) Joy, pride, hope, and compassion
Q4) Is job satisfaction affected by day-to-day events? Explain.
Q5) How can and should a company use the data they have collected through the JDI?
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Chapter 5: Stress
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Sample Questions
Q1) The level of responsibility in a job is higher when the number, scope, and importance of the obligations in the level of responsibility at the job are higher.
A)True
B)False
Q2) Martha owns an event management firm. During the holiday season, especially during Christmas, she finds herself overloaded with work, which often makes her feel irritable and anxious. To calm herself, she often takes time out to go swimming. In this example, the coping strategy that Martha uses can be classified as:
A) primary appraisal.
B) cognitive coping.
C) emotion-focused coping.
D) Type A coping behavior.
E) Type B coping behavior.
Q3) Instrumental support refers to the help people receive that can be used to address the stressful demand directly.
A)True
B)False
Q4) Define the terms stress, stressor, and strains.
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Chapter 6: Motivation
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Sample Questions
Q1) Allan and Danny have been working for Yummy Treats for about five years, at the same level of management and doing similar kinds of work. Allan has been focusing on setting specific and difficult goals for himself and believes that exerting a high level of effort will result in the successful performance in his job. On the other hand, Danny compares himself to different managers, such as Jim who works for the competitor in a similar work position. He feels disheartened when he finds out that he is significantly underrewarded at Yummy Treats. From Danny's view in this situation, Jim is a(n):
A) empowerment evaluator.
B) valence generator.
C) cognitive distorter.
D) external comparison.
E) internal comparison.
Q2) The energy rooted in the belief that work tasks contribute to some larger purpose is known as:
A) self-efficacy.
B) goal commitment.
C) goal setting.
D) vicarious experience.
E) psychological empowerment.
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Page 8
Chapter 7: Trust, Justice, and Ethics
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Sample Questions
Q1) Which of the following is a procedural justice rule of fair process?
A) Voice
B) Justification
C) Equality
D) Respect
E) Propriety
Q2) _____ is defined as the degree to which an issue has ethical urgency.
A) Trust propensity
B) Abusive supervision
C) Moral identity
D) Moral intensity
E) Moral ability
Q3) Economic exchanges are impersonal and resemble contractual agreements, such that employees agree to fulfill the duties in their job description in exchange for financial compensation.
A)True
B)False
Q4) Justice reflects the actual fairness of an authority's decision making.
A)True
B)False
Page 9
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Chapter 8: Learning and Decision Making
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Sample Questions
Q1) _____ occurs when there is the removal of positive consequences following an unwanted behavior.
A) Negative feedback
B) Negative reinforcement
C) Punishment
D) Extinction
E) Positive reinforcement
Q2) In general, _____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.
A) punishment; extinction
B) negative reinforcement; extinction
C) punishment; negative reinforcement
D) positive reinforcement; negative reinforcement
E) positive reinforcement; extinction
Q3) To be effective, positive reinforcement should necessarily be in the form of material rewards.
A)True
B)False
Q4) Compare and contrast rational decision making and bounded rationality.
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Chapter 9: Personality and Cultural Values
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Sample Questions
Q1) In the Big Five taxonomy, the personality dimension _____ is more likely to be valuable in jobs that involve rapid changes in job demands.
A) neuroticism
B) extraversion
C) agreeableness
D) conscientiousness
E) openness to experience
Q2) An easy way to remember the elements of the Big Five is by thinking of the acronym "CAN DO."
A)True
B)False
Q3) Artistic people tend to enjoy abstract, analytical, theory-oriented tasks.
A)True
B)False
Q4) What is personality? Explain how personality affects how others see us.
Q5) An introvert exhibits more job satisfaction than an extravert.
A)True
B)False
Q6) Explain the principle of situational strength and principle of trait activation.
Q7) Describe the personality types from Holland's RIASEC model.
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Chapter 10: Ability
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Sample Questions
Q1) _____ refers to being able to perceive, understand, and recall patterns of information.
A) Spatial ability
B) Perceptual ability
C) Reasoning ability
D) Affective ability
E) Physical ability
Q2) Which of the following statements is Trueregarding emotional intelligence?
A) Emotional intelligence and cognitive intelligence are measures of the identical ability.
B) Emotional intelligence is a determinant of successful social functioning only.
C) Emotional intelligence is vital as it is always aligned to the organization's values.
D) Emotional intelligence can sometimes compensate for a deficit in cognitive intelligence.
E) Emotional intelligence focuses exclusively on understanding the emotions of others.
Q3) Identify and describe the four types of reasoning abilities.
Q4) Explain the effects of general cognitive ability on performance and commitment.
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Chapter 11: Teams: Characteristics and Diversity
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Sample Questions
Q1) Jax loves working on the new product team. Everyone is so friendly, and there is never any bitterness or conflict. Jax is sure they will come up with the most creative new product ever. Is Jax right? Why or why not?
A) Not necessarily. The team members may be so focused on creating harmony, they may endanger task accomplishment.
B) No. Absolutely not. Teams must have dissenters, questioners, and confrontational individuals in order to succeed.
C) Yes, of course! The absolute best makeup for a team is to have all members demonstrate high levels of agreeableness.
D) Maybe. As long as there are a majority of narcissists on the team.
E) Yes, but only if all the team members also demonstrate high levels of neuroticism.
Q2) Which of the following is not a desirable characteristic of a mission statement?
A) clarity
B) relevance
C) believability
D) urgency
E) universality
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Page 13
Chapter 12: Teams: Processes and Communication
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Sample Questions
Q1) Describe the effects of teamwork processes on team performance and commitment.
Q2) Which of the following are teamwork processes?
A) Nominal technique, social loafing, and staff validity
B) Decision informity, staff validity, and hierarchical sensitivity
C) Transactive memory, transformative memory, and social loafing
D) Ambassador, task coordinator, and scout
E) Transition, action, and interpersonal
Q3) Team states refer to the effectiveness of teams and the degree to which teams are capable of remaining together as ongoing entities.
A)True
B)False
Q4) _____ reflects the degree to which the leader effectively weighs the recommendations of the members.
A) Hierarchical sensitivity
B) Social loafing
C) Staff validity
D) Groupthink
E) Decision informity
Q5) Explain the steps organizations can take to improve team processes.
Q6) How are task work processes different from teamwork processes?
Page 14
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Chapter 13: Leadership: Power and Negotiation
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Sample Questions
Q1) _____ occurs when one party wants to remain neutral or stay away from conflict to let things cool down.
A) Accommodating
B) Compromise
C) Collaboration
D) Competing
E) Avoiding
Q2) _____ power is generally regarded as a poor form of power to use regularly because it tends to result in negative feelings toward those that wield it.
A) Referent
B) Expert
C) Reward
D) Coercive
E) Legitimate
Q3) Describe the various stages in the negotiation process.
Q4) Influence most frequently occurs downward in organizations.
A)True
B)False
Q5) What is political skill? Explain the different aspects of political skill.
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Chapter 14: Leadership: Styles and Behaviors
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Q1) With a(n) _____ decision-making style, employees have a say in the decision-making process, but the ultimate authority still rests with the leader.
A) delegative
B) directive
C) consultative
D) facilitative
E) autocratic
Q2) The life cycle theory of leadership suggests that _____ leader behavior comprises high initiating structure and low consideration.
A) telling
B) selling
C) participating
D) delegating
E) performing
Q3) With a delegative style, a leader plays no role in the deliberations unless asked.
A)True
B)False
Q4) Differentiate between initiating structure and consideration.
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Page 16
Chapter 15: Organizational Structure
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Sample Questions
Q1) The degree to which tasks in an organization are divided into separate jobs refers to:
A) centralization.
B) chain of command.
C) span of control.
D) formalization.
E) work specialization.
Q2) A bureaucratic structure is an organizational form that exhibits many of the facets of the _____ organization.
A) simple
B) global
C) adaptive
D) organic
E) mechanistic
Q3) Product structures group business units around different products that the company produces.
A)True
B)False
Q4) Differentiate between mechanistic and organic structures.
Q5) What effect do stable and dynamic environments have on organizational structure?
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Chapter 16: Organizational Culture
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Sample Questions
Q1) Nike's "swoosh" is an example of a:
A) language.
B) belief.
C) value.
D) ritual.
E) symbol.
Q2) In organizations with fragmented cultures, there is _____ sociability and _____ solidarity.
A) low; low
B) moderate; high
C) high; moderate
D) high; high
E) moderate; moderate
Q3) _____ is the degree to which an individual's personality and values match the culture of an organization.
A) ASA framework
B) Person-organization fit
C) Socialization
D) Mentoring
E) Organizational commitment
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