Introduction to Information Systems
Final Exam Questions
Course Introduction
Introduction to Information Systems provides students with a foundational understanding of how information systems support business processes, decision-making, and organizational strategy. The course explores the core components of information systems, including hardware, software, data, networks, and people, and examines how these elements interact to create value within organizations. Students will learn about system development life cycles, data management, cybersecurity, and emerging trends such as cloud computing and artificial intelligence. Practical case studies and hands-on exercises enable students to analyze both the opportunities and challenges presented by modern information systems, preparing them to effectively utilize technology in a variety of professional contexts.
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Experiencing MIS 5th Edition by David M. Kroenke
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Chapter 1: The Importance of Mis
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Q1) Describe the five components of an information system using an example.
Answer: The five components of an information system are computer hardware,software,data,procedures,and people:For example,when you use a computer to write a class report,you are using hardware (the computer,storage disk,keyboard,and monitor),software (Word,WordPerfect,or some other word-processing program),data (the words,sentences,and paragraphs in your report),procedures (the methods you use to start the program,enter your report,print it,and save and back up your file),and people (you).
Q2) ________ is the activity of two or more people working together to achieve a common goal,result,or work product.
A) Venturing
B) Enterprising
C) Collaboration
D) Assimilation
Answer: C
Q3) Good passwords contain a complete dictionary word.
A)True
B)False
Answer: False
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Chapter 2: Business Processes information Systems and Information
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Q1) Explain the importance of timeliness of information in an organization.
Answer: Good information requires that data be available in time for its intended use:A monthly report that arrives 6 weeks late is most likely useless:In such a case,the data has arrived long after the decisions that needed that information have been made:An information system that sends a poor customer credit report after the goods have been shipped is unhelpful and frustrating:Notice that timeliness can be measured against a calendar (6 weeks late)or against events (for example,before shipping).
Q2) Accurate information is information that is based on correct and complete data,and has been processed correctly.
A)True
B)False Answer: True
Q3) An effective business process enables an organization to accomplish its strategy. A)True
B)False Answer: True
Q4) Briefly describe data flows.
Answer: In a BPMN diagram,the medium of the data delivery is also unimportant.
Page 4
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) Porter originally developed the five forces model to determine the ________.
A) potential profitability of an industry
B) nature of competitive industrial environments
C) reason why certain industries collapse
D) means by which to improve resource utilization
Answer: A
Q2) Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall: Which of the following forces is Simpson's Lawn Services addressing?
A) the control exercised by Acme Corp., who supplies Simpson's with lawn mowers
B) the power held by the landlord of the Simpson's office space
C) the threat posed by Roger's Landscapes, a new competitor
D) the bargaining power of the City Football Club who are Simpson's customers
Answer: C
Q3) Two companies with the same value chain activities will have the same business processes.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) How does open source work? How is it different from closed source projects?
Q2) Which of the following is an output hardware device?
A) keyboard
B) flatbed plotter
C) CPU
D) magnetic disk
Q3) The speed and costs of central processing units are the same across multiple hardware vendors.
A)True
B)False
Q4) Code needed for the execution of thin-client application is loaded dynamically by a browser.
A)True
B)False
Q5) Hardware consists of electronic components that input,process,output,and store data.
A)True
B)False
Q6) What is firmware?
Q7) What is unique about Linux as an operating system?
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Chapter 5: Database Processing
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Q1) ________ is an international standard language that is used for processing a database.
A) Hypertext Markup Language
B) Dynamic HTML
C) Structured Query Language
D) Sybase Language
Q2) Explain database management systems (DBMS).
Q3) Which of the following best describes the metadata in a database?
A) data that cannot be used as an information resource
B) special data that describes the structure of a database
C) data that describes a Web page
D) special data that is unique to a specific user
Q4) In a database,a table,which is a group of similar rows,is also called a ________.
A) record
B) matrix
C) file
D) field
Q5) Describe the functions of a database management system.
Q6) What are the differences between a spreadsheet and a database?
Page 7
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Chapter 6: The Cloud
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Q1) What is a VPN (virtual private network)?
A) It is a markup language that fixes several HTML deficiencies and is commonly used for program-to-program interaction over the Web.
B) It is an add-on to browsers that was developed by Adobe and is useful for providing animation, movies, and other advanced graphics inside a browser.
C) It is the most common language for defining the structure and layout of web pages.
D) It uses the Internet to create secure point-to-point connections.
Q2) Why is the term "elastic" used to describe the cloud?
Q3) Explain how platform as a service (PaaS)works.
Q4) An organization's internal IS that does not provide elasticity is still considered a cloud-based technology.
A)True
B)False
Q5) A private internet uses cloud standards.
A)True
B)False
Q6) What is a private cloud? What are its limitations?
Q7) What is a VPN and how does it work?
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q2) ________ is the last phase in the customer life cycle.
A) Marketing
B) Customer acquisition
C) Churn
D) Relationship management
Q3) ________ are systems that are shared by two or more independent organizations.
A) Inter-enterprise information systems
B) Workgroup information systems
C) Enterprise information systems
D) Personal information systems
Q4) ERP is used to consolidate business operations into a single,consistent,computing platform.
A)True
B)False
Q5) What are some of the benefits of EAI?
Q6) What are enterprise information systems?
Q7) Explain workgroup information systems.
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Chapter 8: Social Media Information Systems
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Q1) Social media application providers create the features and functions of the site,and they compete with one another for the attention of user communities and SM sponsors.
A)True
B)False
Q2) What is a folksonomy?
Q3) In McAfee's Enterprise 2.0 model,pushing enterprise content to users based on subscriptions and alerts is called ________.
A) signaling
B) authoring
C) tagging
D) searching
Q4) According to McAfee's Enterprise 2.0 model,creating enterprise content via blogs,wikis,discussion groups,and presentations is part of ________.
A) signaling
B) authoring
C) tagging
D) searching
Q5) What is social media?
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Chapter 9: Business Intelligence Systems
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Q1) ________ is an unsupervised data mining technique in which statistical techniques identify groups of entities that have similar characteristics.
A) Cluster analysis
B) Content indexing
C) Regression analysis
D) Cloud computing
Q2) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A) Data encryption
B) Push publishing
C) Data mining
D) Pull publishing
Q3) ________ is the process of delivering business intelligence to users without any request from the users.
A) Push publishing
B) Pull publishing
C) Data acquisition
D) Data mining
Q4) What is clickstream data?
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Chapter 10: Information Systems Development
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Q1) Which of the following is the first phase of the systems development life cycle process?
A) requirements analysis
B) business planning process
C) implementation
D) system definition
Q2) According to Brooks' Law,which of the following is a likely consequence of adding more people to late projects?
A) The work allocation per team member increases.
B) The costs of training new people can overwhelm the benefits of their contribution.
C) Beyond a workgroup of about 20 employees, economies of scale begin to take over.
D) It allows the managers to extend the timeline of the project.
Q3) In terms of software design for custom-developed programs,the development team identifies off-the-shelf products and then determines the alterations required.
A)True
B)False
Q4) Explain how diseconomies of scale can affect systems development.
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Chapter 11: Information Systems Management
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Q1) A ________ designs and writes computer codes.
A) technical writer
B) systems analyst
C) programmer
D) business analyst
Q2) Which of the following is a responsibility of an information systems user?
A) expecting hand-holding for basic operations
B) receiving repetitive support for the same issue
C) making unauthorized hardware modifications
D) following security and backup procedures
Q3) A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.
A)True
B)False
Q4) The responsibilities of the CIO are the same as those of the CTO.
A)True
B)False
Q5) It is impossible to outsource an entire business function.
A)True
B)False
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Chapter 12: Information Security Management
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Q1) A person should preferably use the same password for different sites so as to avoid confusion.
A)True
B)False
Q2) A ________ has a microchip that is loaded with identifying data.
A) payment card
B) biometric passport
C) smart card
D) flashcard
Q3) Pretexting occurs when someone deceives by pretending to be someone else.
A)True
B)False
Q4) Adware and spyware are similar to each other in that they both ________.
A) masquerade as useful programs
B) are specifically programmed to spread C) are installed without a user's permission
D) are used to replicate programs
Q5) A virus is a computer program that replicates itself. A)True
B)False
14
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Which of the following collaborative activities requires tracking many versions of many documents and other work products?
A) cooperation
B) feedback
C) dissolution
D) iteration
Q2) Decisions at the operational level tend to be unstructured.
A)True
B)False
Q3) Which of the following is the first and most fundamental collaboration purpose?
A) make decisions
B) become informed
C) manage projects
D) solve problems
Q4) Differentiate between cooperation and collaboration with examples.
Q5) Which of the following should be avoided for a collaboration to be successful?
A) replying back to the criticisms offered by different members in the group
B) different perceptions of the topics under discussion
C) critical feedbacks that lead to a positive outcome
D) critical feedbacks that lead to distrust among group members
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Which of the following systems provides version control while sharing content?
A) Microsoft SharePoint
B) Google Drive
C) emails with attachments
D) file servers
Q2) Why should a team choose to use a collaboration information system?
Q3) Asynchronous communication occurs when team members do not meet at the same time.
A)True
B)False
Q4) What is version management and why is it important?
Q5) With the ________ collaboration tool set,a participant should be able to collaborate with his team,though he will get little support from the software.
A) minimal
B) optimal
C) good
D) comprehensive
Q6) At time zero,a minimal collaboration tool set gives the most capability.
A)True
B)False Page 16
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Chapter 15: Mobile Systems
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Q1) ________ data is data delivered to the user at the precise time it is needed.
A) Time-oriented
B) Just-in-time
C) Context-sensitive
D) Object-oriented
Q2) Which of the following is true of the "bring your own device" (BYOD)policy?
A) Organizations' secure application services that use https and require employee sign-on can be accessed only from a mobile device that is connected to the network.
B) If the organization wants to own any mobile device that employees connect to its network, the policy must be part of the employee's contract.
C) Mobile device management software is generally used to sniff employees' mobile traffic.
D) The organization can never sniff employees' mobile traffic.
Q3) Push data is data that the device requests from the server.
A)True
B)False
Q4) State the advantages and disadvantages of employee use of mobile systems at work.
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) The intersection of a row and a column on a spreadsheet is called a data point.
A)True
B)False
Q2) In Excel,the REVIEW tab can be used for ________.
A) creating more complex formulas
B) filtering and sorting data in the spreadsheet
C) tracking changes and making comments
D) configuring the appearance of Excel
Q3) In Excel,the REVIEW tab is used to format a page for printing.
A)True
B)False
Q4) What is a spreadsheet?
Q5) An Excel workbook is a collection of one or more spreadsheets.
A)True
B)False
Q6) What are the different ways of entering data into an Excel worksheet?
Q7) To save a worksheet in Excel,the Save option in the Edit menu is used.
A)True
B)False
Q8) The real power of Excel lies in its amazing computational capability: Explain.
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Chapter 17: Database Design
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Q1) The easiest time to change the database structure is ________.
A) during the data modeling stage
B) after constructing the database
C) during the database designing stage
D) after creating database reports
Q2) An identifier is an attribute whose value is associated with every entity in the data model.
A)True
B)False
Q3) Database practitioners classify tables into various ________ according to the kinds of problems they have.
A) entities
B) cardinalities
C) normal forms
D) attributes
Q4) Database practitioners classify tables into various normal forms according to the kinds of problems they have.
A)True
B)False
Q5) Explain the difference between maximum and minimum cardinality.
Page 20
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Chapter 18: Using Microsoft Access 2013
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Q1) To create a report with data from two or more tables,we must use the ________.
A) Report Wizard
B) Navigation tab
C) Report Design
D) SharePoint lists
Q2) Which of the following is the first activity to be performed on starting Microsoft Access?
A) creating a database
B) assigning field names
C) creating a primary key
D) creating a table
Q3) In Microsoft Access reports,the Grouping & Totals section contains the options to display totals in a report.
A)True
B)False
Q4) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Q5) In Access,"Integer" is a valid entry for Field Size if the Data Type is "Text."
A)True
B)False
21
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Chapter 19: Using Excel and Access Together
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Q1) To exchange data between Excel and Access,the data must be exported into a text file and then imported.
A)True
B)False
Q2) Import/export is the process of transferring data from one computer system to another.
A)True
B)False
Q3) To import data into Excel,open Excel,click the Data tab,and in the Get External Data section of that ribbon click From Text.
A)True
B)False
Q4) Microsoft Excel includes comprehensive tools for graphing data. A)True
B)False
Q5) The Totals button is present in the Results section of the Design tab.
A)True B)False
Q6) What are delimited text files?
Q7) Explain the procedure for creating graphs in Microsoft Excel.
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Chapter 20: Network and Cloud Technology
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Q1) The distinguishing characteristic of a local area network (LAN)is that ________.
A) it connects at multiple locations
B) it connects at a single location
C) it is a network of networks
D) all lines need not reside at the same geographic location
Q2) The user tier consists of computers,phones,and other devices.
A)True
B)False
Q3) Which of the following statements is true of an ISP?
A) It separates the phone signals from computer signals on a DSL at every user's location.
B) It facilitates a one-way information transfer process between the user's computer and the Internet.
C) It provides free access to the Internet.
D) It serves as a user's gateway to the Internet.
Q4) File Transfer Protocol is generally used for email transmissions.
A)True
B)False
Q5) What is HTTP? How does it work?
Q6) What is a domain name? What is the procedure to get a domain name?
Page 23
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Oracle's ERP products are designed according to SOA principles and hence are adaptable and customizable.
A)True
B)False
Q2) Payroll,time and attendance,and benefits administration are examples of ________ activities that must be integrated into applications in order to form a true ERP product.
A) manufacturing
B) supply chain
C) human resources
D) accounting
Q3) Maintaining a general ledger is a(n)________ activity that must be integrated into applications in order to form a true ERP product.
A) supply chain
B) accounting
C) human resources
D) manufacturing
Q4) Explain briefly the steps for implementing ERP systems.
Q5) Explain ERP application programs.
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Chapter 22: Supply Chain Management
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Q1) The Automated Clearing House system among banks is an example of an inter-enterprise system.
A)True
B)False
Q2) At each level of a supply chain,an organization can work with many organizations both up and down the supply chain.
A)True
B)False
Q3) Explain the bullwhip effect with an example.
Q4) Profitability of a supply chain increases if all the organizations in the supply chain operate at their maximum profitability.
A)True
B)False
Q5) The cloud has increased the costs of integrating an organization's information systems.
A)True
B)False
Q6) How do information systems affect supply chain performance?
Q7) Explain inter-enterprise processes with an example.
Page 25
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) What are content management systems? Define any three challenges of content management.
Q2) A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.
A) rich directory
B) article directory
C) external directory
D) web directory
Q3) Which of the following dynamic process activities involves publicizing community successes?
A) sense
B) activate
C) engage
D) story tell
Q4) Hyper-social organizations and its executives no longer plan and control organizational messaging.
A)True
B)False
Q5) What is the purpose of a rich directory?
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Chapter 24: Database Marketing
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Q1) RFM can be a useful tool to determine who your best customers are and who hasn't been in to the store in a while.
A)True
B)False
Q2) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q3) Customers with an RFM score of 555 are highly valued by organizations.
A)True
B)False
Q4) Which of the following statements is true about decision trees?
A) Decision trees can be transformed into a set of If/Then rules.
B) Decision tree analysis is a supervised data mining technique.
C) Decision tree algorithms are similar to one another.
D) Decision tree programs produce computer programs for trees set up by analysts.
Q5) Market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Q6) What are decision trees? How do they classify people into groups?
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Chapter 25: Reporting Systems and OLAP
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Q1) What is the difference between push and pull reports?
Q2) ________ involves connecting to data sources,creating report structures,and formatting reports.
A) Report evaluation
B) Report authoring
C) Report monitoring
D) Report delivery
Q3) Reports that are not subject to change and are prepared from underlying data are referred to as ________.
A) exception reports
B) static reports
C) subscriptions
D) dynamic reports
Q4) A report on the current stock prices in a market is an example of a(n)________.
A) static report
B) dynamic report
C) exception report
D) query report
Q5) Describe online analytical processing.
Q6) How does a reporting system obtain the necessary data to generate reports?
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Chapter 26: Geographic Information Systems GIS
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Q1) Which of the following users for GIS applications is involved in capturing geospatial data?
A) field personnel
B) business intelligence users
C) developers
D) operations personnel
Q2) The best geometric model for the surface of the earth is an ellipsoid.
A)True
B)False
Q3) A modifiable areal unit problem (MAUP)occurs when ________.
A) a map displays colors, shades, or patterns in accordance with category values of underlying data
B) an organization uses GIS to achieve its goals and objectives or to obtain a competitive advantage
C) point-based spatial data are aggregated into regions and the results depend on how the regions are defined
D) GIS sites have multiple users whose analyses can be invalidated by incorrect or unexpected data imports
Q4) How does the Military Grid Reference System (MGRS)work?
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Chapter 27: Systems Development Project Management
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Q1) The Project Management Body of Knowledge (PMBOK)Guide identifies those practices that are known to be effective for different situations and briefly describes their use.
A)True
B)False
Q2) Which of the following statements is true of large-scale systems development projects?
A) They use simple computer programs to ensure consistency and speed in development.
B) They use small development teams of less than 20 members to reduce complexity.
C) Their development involves the integration of services from several companies.
D) Their development is carried out in a single site to ensure consistency.
Q3) ________ is the knowledge area that refers to the management of an entire project and the construction of the final product.
A) Project integration
B) Communications management
C) Procurement management
D) Quality management
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Chapter 28: Agile Development
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Q1) Which of the following statements indicates why the SDLC is falling out of favor?
A) The system design is revised frequently.
B) It allows the team members to establish the project schedule.
C) It is risky, as no value is generated until the end of the project.
D) Systems requirements do not change during a project.
Q2) "Test as you go" is a principle of the SDLC.
A)True
B)False
Q3) According to the systems development life cycle (SDLC),the progress from requirements to design to implementation is called the ________ method.
A) life cycle
B) waterfall
C) water cycle
D) scrum
Q4) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
Q5) According to the scrum essentials,when is a project said to be done?
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Chapter 29: Business Process Management
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Q1) An information system that processes a particular database will be used by only one business process.
A)True
B)False
Q2) Which of the following is the first step in the business process management (BPM)cycle?
A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness
Q3) Which of the following statements is true about the relationship between business processes and information systems?
A) Business processes and information systems have the same purpose.
B) An IS in an organization is used by only one business process.
C) Every activity in a business process is a component of an IS.
D) All the elements of an IS are a part of the organization's business processes.
Q4) ERP vendors do not include business processes as a part of the software package.
A)True
B)False
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Chapter 30: International Mis
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Sample Questions
Q1) The bullwhip effect is a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.
A)True
B)False
Q2) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Q3) Which of the following statements is true about the issues to be addressed when localizing a computer program?
A) When translating the user interface for a program, the entire user interface, except the icons, will need to be changed.
B) Programming techniques can be used to simplify and reduce the cost of localization.
C) Forms and reports should be localized in a manner that does not necessitate redesigning the entire document.
D) The help text should always be maintained in English.
Q4) What are the challenges of international information systems management?
Q5) How do global information systems affect supply chain profitability?
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