Introduction to Information Systems
Question Bank
Course Introduction
Introduction to Information Systems provides an overview of the fundamental concepts, technologies, and applications that underpin information systems in modern organizations. The course explores how information systems support business processes, decision making, and competitive advantage by integrating people, processes, hardware, software, and data. Students will examine key topics such as database management, networking, cybersecurity, e-commerce, and ethical issues. Through case studies and practical assignments, learners will develop a foundational understanding of how information systems are designed, implemented, and managed to meet organizational goals in a rapidly evolving digital environment.
Recommended Textbook Information Systems in Organizations People Technology and Processes 1st Edition by Wallace
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Page 2
Chapter 1: Information Systems and People
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) In larger organizations and major companies, there are usually several staff positions with "chief" in their titles along with the position of chief information officer.
A)True
B)False
Answer: True
Q2) Which of the following statements is not true about user-generated content?
A) It is people and technology driven, and does not require processes and data.
B) It is an important ingredient in what has come to be known as Web 2.0.
C) It makes up most of the information in systems such as eBay, Craigslist, and many others.
D) It is often produced by non-professionals without the expectation of profit or remuneration.
Answer: A
Q3) Most volunteer organization are concerned with safeguarding and increasing the security of their information.
A)True
B)False
Answer: False
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3
Chapter 11: Systems Development and Procurement
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) In the ________ method, tasks are not sequenced according to the SDLC and many activities occur simultaneously.
A) V-model
B) agile
C) iterated
D) waterfall
Answer: B
Q2) Components such as response time, availability, and scalability are part of ________ requirements.
A) security
B) performance
C) accessibility
D) language
Answer: B
Q3) The person who leads a requirement analysis need not have strong listening and consensus-building skills but needs to have a solid background in business management and information systems.
A)True
B)False
Answer: False
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Chapter 12: Project Management and Strategic Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A real estate developer in the New Jersey area purchases a large tract of land and plans to build a condominium, plus a golf course and other amenities. The developer hopes to have sold all condos to the upwardly mobile software industry employees in the area. Halfway through the project, the recession hits the nation and people lose jobs. There are no takers for the condos the developer is building, as homebuyers look at less expensive options at a time when they wish to guard their savings very closely. The developer, however, dismayed at the huge investment he has already made in the project, decides that it would be unwise to stop the project and plans to go ahead with it. The developer's rationale is consistent with the idea of ________.
A) progress trap
B) post-purchase rationalization
C) buyer's remorse
D) escalation of commitment
Q2) What is a project charter?
Q3) What is a program management office?
Q4) Explain the closing processes involved in project management.
Q5) What is a hindsight bias and how is it different from a confirmation bias? Explain.
Q6) What are the essential characteristics that a project manager should possess?
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Chapter 2: Information Systems and Strategy
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) E-government involves efforts to make unclassified information available to citizens via the Internet, and offers many interactive online services to save people time-consuming visits to government offices.
A)True
B)False
Q2) Power of suppliers is high when there are many suppliers in a market.
A)True
B)False
Q3) The threat of new entrants in an industry is very high when startups open business with little capital and few employees.
A)True
B)False
Q4) Cost of transportation is one of the five forces proposed by Porter.
A)True
B)False
Q5) Differentiating the product or service for a particular market niche is called product marketing.
A)True
B)False
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) In a computer, the central processing unit handles information processing, calculations, and control tasks.
A)True
B)False
Q2) Commercial off-the-shelf software require permission from the software developers before it can be installed and used.
A)True
B)False
Q3) Which of the following is a feature of the devices that form the physical basis of information and communication technologies (ICT)?
A) They are considered computers or computer components.
B) They are a mixture of analog and digital devices.
C) They process information using the hexadecimal numerical system.
D) They are all devices whose computing capacities match those of mainframe computers.
Q4) What is Bluetooth?
Q5) Cloud computing frees information stranded on individual devices.
A)True
B)False
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Chapter 4: Managing Information Resources with Databases
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Information is structured if facts and data ________.
A) cannot be linked together
B) can be broken down into component parts
C) cannot be organized into hierarchies
D) include numerical values
Q2) What is a database? Why is it a better system of information organization compared to a file processing system?
Q3) A network database supports many-to-many relationships.
A)True
B)False
Q4) An integrated collection of information that is logically related and stored in such a way as to minimize duplication and facilitate rapid retrieval is called a ________.
A) data warehouse
B) data dictionary
C) data definition
D) database
Q5) What are the requirements for successful master data management?
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Q6) What are the functions of database management software (DBMS)? Name some common database management software.
Chapter 5: Information Systems for the Enterprise
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Switching costs are high in which of the following enterprise resource planning modules?
A) the synchronized suite
B) the engineered suite
C) the best of breed module
D) the vendor-branded suite
Q2) A company resorts to discount blowouts to get rid of excess merchandise. Which of the following scenarios is most likely to have triggered this action?
A) decrease in inventory costs
B) ineffective tracking of the inventory
C) overestimating demand forecast accuracy
D) increase in the price of raw materials
Q3) Describe how Dell reduced its operating costs.
Q4) Spammers use a "web beacons" approach routinely to verify that e-mail addresses are valid.
A)True
B)False
Q5) Explain, with an example, how a company can reduce the costs of serving each customer without diminishing customer satisfaction.
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Chapter 6: The Web and E-Commerce
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following elements of website usability measures the extent to which a user can accomplish simple tasks on the first visit to the website?
A) memorability
B) error rates
C) ease of learning
D) efficiency
Q2) Describe some of the challenges faced by online marketers.
Q3) Why are organizations reluctant to make their websites accessible to people with disabilities?
Q4) ________ refers to how easily people with disabilities can approach and use web resources.
A) Web accessibility
B) Usability
C) Stickiness
D) Media richness
Q5) How does hypertext markup language (HTML) help in creating web pages?
Q6) How can a person check the authenticity of an e-commerce transaction?
Q7) What is crowdsourcing? Explain, with an example, some of the drawbacks of crowdsourcing.
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Chapter 10: Ethics, Privacy, and Security
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Sample Questions
Q1) Which of the following is an element of privacy?
A) the right to be left alone
B) the right to view, correct, and edit private, protected information
C) the right to withhold information
D) the right to demand information
Q2) Which of the following technologies is most likely to be used by organizations as authentication strategies?
A) intelligent character recognition
B) optical mark recognition
C) voice pattern recognition
D) blood group recognition
Q3) The single sign-on is a gateway service that permits users to log in once with a single user ID and password to gain access to multiple software applications.
A)True
B)False
Q4) Discuss how malware and botnets threaten the security of intellectual property.
Q5) What is the purpose of using surveillance in organizations? How do they help in protecting information and monitoring productivity?
Q6) What is an incidence response plan and what are the steps involved in it?
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Chapter 7: Business Intelligence and Decision Support
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Sample Questions
Q1) iTicket, an online event-ticketing site, recently discovered that most of its good seats for a widely anticipated concert were preemptively booked in bulk by brokers. This resulted in a shortage of tickets that the public could have bought themselves. Which of the following would have best helped the brokers to book tickets in such large numbers?
A) neural nets
B) dashboards
C) bots
D) mashups
Q2) Decisions made at the operational level involve long-term strategy and are undertaken by the leaders of the organization.
A)True
B)False
Q3) ________ is a test created by software developers to thwart software bots where the visitor must pass before continuing to register or enter the site.
A) HTML
B) CAPTCHA
C) OLAP
D) SMTP
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Chapter 8: Collaborating with Technology
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Sample Questions
Q1) Which of the following is a software tool that allows synchronous collaboration and allows online meetings via the Internet?
A) Microblogging
B) e-mailing
C) Web conferencing
D) Instant messaging
Q2) What is a group decision support system?
A) a collaborative technology that reaches out to large groups of customers and is used to market products
B) a software which supports employee-customer interaction to help a firm collect feedback on product performance
C) a collaborative technology that helps teams brainstorm and exchange views about a topic to come to an agreement
D) a technology that allows teams to interact with customers from various segments of their markets
Q3) IMAP is only useful for users who use a single device to access their mail.
A)True
B)False
Q4) What are blogs and how can they benefit organizations?
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Chapter 9: Knowledge Management and E-Learning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A common problem in knowledge management is redundancy, which is worsened by the ease of copying and editing electronic files.
A)True
B)False
Q2) What are the three different kinds of e-learning approaches?
Q3) Initially, corporations and universities took different approaches to e-learning.
A)True
B)False
Q4) An after-action review refers to ________.
A) an online interaction between members of a project and prospective customers after a product has been launched
B) a meeting where members of a team analyze efficiency of an individual before he/she resigns
C) a discussion forum in which members discuss and finalize goals for a project
D) a meeting held after a project has been completed to document what worked well and what did not
Q5) Discuss the key steps involved in knowledge management.
Q6) How do simulations help in making an e-learning program successful?
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