Introduction to Information Systems
Exam Solutions
Course Introduction
Introduction to Information Systems provides an overview of how information systems support business operations, decision-making, and competitive strategies in organizations. The course covers fundamental concepts of hardware, software, data management, networking, and security, as well as the role of information systems in facilitating communication and collaboration. Students will explore the development and management of information systems, examine emerging technologies, and analyze real-world cases to understand the impact of information systems on various industries and society as a whole.
Recommended Textbook
Business Driven Information Systems 3rd Candian Edition by Paige Baltzan
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12 Chapters
1504 Verified Questions
1504 Flashcards
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Page 2
Chapter 1: Business Information Systems
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/52964
Sample Questions
Q1) Which of the following is considered information?
A) Quantity sold
B) Date sold
C) Best selling item by month
D) All of the above
Answer: C
Q2) Which of the following companies uses the broad cost leadership strategy?
A) Hyundai
B) Audi
C) Kia
D) Tesla
Answer: A
Q3) The Five Forces Model,the three generic strategies,and value chain analysis are all methods by which organizations can assess their _______ advantage.
Answer: Competitive
Q4) ____________ is responsible for ensuring the ethical and legal use of information within an organization.
Answer: Chief Privacy Officer (CPO
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Page 3
Chapter 2: A Brave New Connected World
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
Answer: Intelligent
Q2) What encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performing of daily operational tasks?
A) Transactional data
B) Analytical information
C) Timeliness
D) Quality
Answer: A
Q3) Data stored in transaction processing systems is rarely used to source the data and information contained in decision support and executive information systems.
A)True
B)False
Answer: False
Q4) _____________ systems are various commercial applications of artificial intelligence.
Answer: Intelligent
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Chapter 3: E-Business and Mobile Business
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) _________ is the buying and selling of goods and services over the Internet. Answer: E-commerce
Q2) ___________ is the B2B purchase and sale of suppliers and services over the Internet.
Answer: E-procurement
Q3) Electronic data interchange (EDI)is a standard format for exchanging business data. A)True B)False
Answer: True
Q4) Identify three companies that capitalized on disruptive technologies and explain the technology.
Answer: (1) Apple, iPod, iPhone, and iPad, (2) Charles Schwab, online brokerage (3) Hewlett-Packard, microprocessor-based computers, ink-jet printers (4) IBM, minicomputers, personal computers, (5) Intel, low-end microprocessors, (6) Intuit, QuickBooks, TurboTax, Quicken, (7) Microsoft, Operating system, SQL, Access, Internet-based computing, (8) Oracle, database, (9) Quantum, 3.5-inch drives, (10) Sony, transistor-based consumer electronics.
Q5) By 2014,the web will be accessed by _________ outnumber desktop computers. Answer: mobile
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Chapter 4: Decisions and Processes
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components
Q2) Shell Canada's ERP solution provides an integrated Web-based service order,invoicing,and payment submission system.
A)True
B)False
Q3) ____________ manages the transportation and storage of goods.
Q4) Failed ERP implementations have caused organizations to view an ERP as: A) unnecessary.
B) impossible.
C) a necessary evil.
D) not desirable.
Q5) Explain how a central database the heart of an ERP system.
Q6) Explain why employee training is a hidden cost of ERP implementation.
Q7) Discuss the balanced scorecard and how it relates to organizational strategy.
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Chapter 5: Technical Fundamentals
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) List the components of a typical supply chain.
Q2) Managers can use information systems to heavily influence decisions including productivity,costs,flexibility,quality,and customer satisfaction.
A)True B)False
Q3) Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.
Q4) Currently,there appears to be a trend toward offering __________________ friendly products that are made through environmentally friendly processes.
Q5) What would an organization choose that focuses on transportation efficiency?
A) Ship its products directly to its customers
B) Ship its products to a distributor that ships the products to customers
C) Ship its products to a distributor by air only
D) Ship its products to its customers by boat
Q6) Describe Wal-Mart's supply chain management strategy in terms of its four drivers.
Q7) Make the sale to ___________ is one of the keys to SCM success.
Q8) Describe the fastest growing components of SCM systems.
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Chapter 6: Systems Development and Project Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) List generator,________ management,and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.
Q2) Supplier relationship management is not the same thing as a _______________ system.
A) SRM
B) CRM
C) ERP
D) TPS
Q3) Summarize the future of customer relationship management.
Q4) The evolution of CRM is reporting,analyzing,and predicting.
A)True
B)False
Q5) Contact center,Web-based self-scripting,and __________ scripting are the three primary operational CRM technologies used in the customer service department.
Q6) The three phases of CRM include (1)reporting,(2)____________,and (3)predicting.
Q7) List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.
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Q8) Describe three CRM technologies used by customer service departments.
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Chapter 7: Enterprise Architecture and Security
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) What is a backward integration?
A) Takes information entered into a given system and sends it to the application generation component
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes
D) Takes information entered into a given system and sends it to the DBMS
Q2) List the four primary sources of low quality information.
Q3) Which of the following is a form of statistical analysis?
A) Forecasting
B) Market basket analysis
C) Cluster analysis
D) All of the above
Q4) Data _________ is the process of analyzing data to extract information not offered by the raw data alone.
Q5) _____________________,on the other hand,encompasses all organizational information,and its primary purpose is to support the performing of higher-level analysis tasks.
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Chapter 8: Quality Data and Business Intelligence
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) List and describe the factors affecting enterprise portal adoption and use.
Q2) Unstructured collaboration involves shared participation in business processes,such as workflow,in which knowledge is hard-coded as rules.
A)True
B)False
Q3) 29.Bell Canada's Market Knowledge Centre (MKC)portal is a form of "push" technology because it:
A)alerts the end-user of new material matching his/her profile of interest.
B)requires the end-user to constantly check for updates.
C)requires the end-user to constantly provide updates.
D)All of the above.
Q4) Which of the following understands a user's preferences and roles and assists that user in finding relevant information?
A) publishing facility
B) automatic indexing facility
C) subscription facility
D) intelligent agents
Q5) List and describe the advantages of groupware systems.
Q6) Evaluate the advantages of using a workflow management system.
Page 10
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Chapter 9: Enterprise Information Systems: ERP and SCM
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which is a virus that opens a way into the network for future attacks?
A) Distributed denial-of-service attack
B) Worm
C) Denial-of-service attack
D) Backdoor programs
Q2) Which term describes legitimate users who purposely or accidentally misuse their access to the environment and cause some kind of business-affecting incident?
A) Hactivist
B) Social engineering
C) Insiders
D) Virus
Q3) What includes a variety of threats such as viruses,worms,and Trojan horses?
A) Malicious code
B) Hoaxes
C) Spoofing
D) Sniffer
Q4) Tokens are small electronic devices that change user passwords __________.
Q5) Explain how HIPAA protects individual's health records?
Q6) Describe the relationship between ethics and privacy.
Q7) Summarize the five steps to creating an information security plan.
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Chapter 10: Enterprise Information Systems: CRM and Collaboration Systems
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A _______ is a trigger that enables a project manager to close the project prior to completion.
Q2) What is the most important part of the project plan?
A) Gantt chart
B) Specification
C) Communication
D) None of the above
Q3) Another agile methodology,____________________ uses small teams to produce small pieces of deliverable software using sprints,or 30-day intervals,to achieve an appointed goal.
Q4) Managing people is one of the hardest and most critical efforts a ______________ manager undertakes.
Q5) Which of the following is not one of the primary principles an organization should follow for successful agile software development?
A) Slash the budget
B) Keep requirements to a minimum
C) Test and deliver infrequently
D) Assign non-IT executives to software projects
Q6) Describe the seven phases of the systems development life cycle.
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Chapter 11: Ethics,Privacy,Social Media and Future Trends
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) What type of backup strategy would you recommend to an organization that deals with small amounts of non-critical information?
A) Hourly
B) Daily
C) Weekly
D) All of the above
Q2) The primary characteristics of a solid infrastructure include flexibility,scalability,reliability,availability,and performance.
A)True
B)False
Q3) Define backup and recovery and explain the importance of the disaster recovery cost curve to an organization.
Q4) What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?
A) Cold site
B) Hot site
C) Disaster recovery cost curve chart
D) Disaster recovery plan
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Chapter 12: About the Modules
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) What is wireless fidelity?
A) A means of linking computers using infrared or radio signals
B) An omnidirectional wireless technology that provides limited-range voice and data transmission over the unlicensed 2.4-GHz frequency band, allowing connections with a wide variety of fixed and portable devices that normally would have to be cabled together
C) A technology that uses active or passive tags in the form of chips or smart labels that can store unique identifiers and relay this information to electronic readers
D) Commonly used to transmit network signals over great distances
Q2) The term mobile refers to any type of electrical or electronic operation that is accomplished without the use of a "hard wired" connection.
A)True
B)False
Q3) ___________ is an omnidirectional wireless technology that provides limited-range voice and data transmission over the unlicensed 2.4-GHz frequency band,allowing connections with a wide variety of fixed and portable devices that normally would have to be cabled together.
Q4) Much like data,VoIP traffic can be__________________,captured,or modified.
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