Introduction to Information Systems Practice Exam
Course Introduction
Introduction to Information Systems provides students with a foundational understanding of how information systems are used in organizations to support operations, management, and decision-making. The course explores the components of information systems including hardware, software, data, people, and processes and examines their roles in enabling business strategies and innovation. Key topics include systems development, database management, networking, security, ethical issues, and emerging technologies. Through case studies and practical exercises, students learn how information systems impact organizational effectiveness and how to critically assess technology solutions in a rapidly evolving digital landscape.
Recommended Textbook Management Information Systems 7th Edition by
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Ken J. Sousa Effy
Page 2
Chapter 1: Business Information Systems
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Q1) A(n) __________consists of all the components that work together to process data and produce information. Answer: information system IS information system (IS)
Q2) A(n) __________relies on artificial intelligence techniques to support knowledge-intensive decision-making processes. Answer: expert system ES expert system (ES)
Q3) Raw data is __________in information systems to create useful information. Answer: processed
Q4) A(n) __________is involved in creatively deciding how to represent the organization on the web. Answer: webmaster
Q5) Project leaders seek and allocate resources,such as personnel,hardware,and software,that are used in the development process. A)True
B)False
Answer: True
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Chapter 2: Strategic Uses of Information Systems
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Q1) The essence of strategy is innovation,so___________ is often gained when an organization tries a strategy that no one has tried before.
Answer: competitive advantage
Q2) Brand-name success is a perfect example of___________ .
Answer: product differentiation
Q3) In a highly competitive industry that traditionally has had a narrow profit margin,JetBlue managed to gain strategic advantage by reducing cost and therefore reducing the price to the customer.
A)True
B)False
Answer: True
Q4) Why would you consider competitive advantage as a moving target?
Answer: Competitive advantage is often short-lived.In time,competitors imitate the leader,and the advantage diminishes.So,the quest for innovative strategies must be dynamic.Corporations must continuously contemplate new ways to use information technology to their advantage.In a way,companies' jockeying for the latest competitive advantage is a lot like an arms race.Side A develops an advanced weapon,then side B develops a similar weapon that terminates the advantage of side A,and so on.
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Chapter 3: Business Functions and Supply Chains
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Q1) Discuss the main characteristics of radio frequency identification (RFID).
Answer: The most important development in hardware to support supply chain management (SCM) has been a technology called radio frequency identification (RFID).RFID tags contain circuitry that allows recording of information about a product.When attached to a product,it contains an electronic product code (EPC),which replaces the universal product code (UPC) with much more information.The tag can include the date of manufacturing,the plant in which the product was made,lot number,expiration date,destination,and many other details that help track its movement and sale.The information can be read and also revised by special RFID transceivers (transmitter-receiver devices).Items with rewritable tags can contain the maintenance history of products,which helps optimize maintenance of the items.
Q2) ___________emulates situations in which an employee must act and includes tests and modules to evaluate a trainee's performance.
Answer: Training software
Q3) To optimize employee benefits,some companies use special software,incorporating a(n) that determines the optimal health and retirement plans for each employee based on factors such as marital status,age,occupation,and other data.
Answer: expert system
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Chapter 4: Business Hardware
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Q1) Building several technologies into a single piece of hardware is called_________ .
A)technology convergence
B)computer convergence
C)parallel technology
D)technology resurgence
Q2) A(n)_________ is an alternative to magnetic disks.
Q3) The CPU and primary memory are usually plugged into a circuit board in the computer case called the_________ .
A)motherboard
B)monitor
C)control unit
D)multicore processor
Q4) _________is the number of bits per second that the bus can accommodate.
Q5) DAS,NAS,and SAN often include _________,whereby data is replicated on different disks to enhance processing speed and fault-tolerance.
Q6) The most widely used storage medium is the optical disc.
A)True
B)False
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Chapter 5: Business Software
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Q1) The developers of _________can obtain the source code free of charge,usually on the web.
A)proprietary software
B)open source software
C)multimedia software
D)hypermedia software
Q2) When application developers write code,they use the_________ for the operating system on which the application will run.
Q3) The _________mediates applications and the computer,and controls peripheral devices.
A)operating system
B)utility system
C)multimedia software
D)application software
Q4) Hardware diagnostics,file comparison,and file sorting are _________performed by an operating system.
A)procedures
B)object codes
C)applications
D)utilities
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Chapter 6: Business Networks and Telecommunications
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Q1) What factors should be considered when choosing a networking medium?
Q2) A_________ line is made of 24 channels (groups of wires) of 64 Kbps each.
A)T1
B)T2
C)T3
D)T4
Q3) _________is a standard method of wireless communications,specifically for high-speed data transmission for mobile phones.
A)Near-field communication
B)Long-Term Evolution
C)Bluetooth
D)WiMAX
Q4) WiMAX is a(n)_________ technology.
Q5) _________span a greater distance than LANs and usually have more complicated networking equipment for midrange communications.
A)WANs (wide area networks)
B)MANs (metropolitan area networks)
C)peer-to-peer LANs
D)PANs (personal area networks)
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Chapter 7: Databases and Data Warehouses
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Q1) What does metadata include?
Q2) While a database itself is a collection of several related files,the program used to build databases,populate them with data,and manipulate the data is called a(n)
Q3) To retrieve records from a relational database,or to sort them,you must use a key.
A)True
B)False
Q4) If your last and first name,as well as address and other details appear in the files of the department where you work as well as in the payroll file of the Human Resource department,there is duplication of data,or _________.
Q5) A(n) _________is unique if the value (content) in that field appears only in one record.
A)entity
B)key
C)object
D)item
Q6) In the database approach,a(n)_________ is any object about which an organization chooses to collect data.
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Chapter 8: The Web-Enabled Enterprise
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Q1) The electronic bill presentment and payment allows bills to be presented automatically,directly from the companies' information systems to payers' email addresses,and therefore save labor,paper,and postage.
A)True
B)False
Q2) While __________might sound benign,many privacy advocates claim that it violates privacy rights.
A)cookie profiling
B)reverse auctioning
C)load balancing
D)consumer profiling
Q3) Organizations make proactive initiatives to keep their products from becoming a__________ ,which is any product that is sold for about the same price by a multitude of vendors in a highly competitive market,usually with a thin margin of profit.
Q4) The usage of__________ in web technologies ensures that data exchanged between the SCM systems of two organizations are interpreted correctly.
Q5) How is advertising done on the web?
Q6) Describe HTML and XML.
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Chapter 9: Challenges of Global Information Systems
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Q1) One of the greatest expectations of____________ is easy payment for what we buy online.
Q2) The recent trend in less rich countries is to adopt____________ to avoid high costs.
A)paid licenses
B)free open source software
C)software with restricted source code
D)a single standard for information systems
Q3) Companies that are in the forefront of web-based e-commerce maintain their original websites in the de facto international language.
A)True
B)False
Q4) The ____________code is large enough to identify more than 100 times the number of products and manufacturers that the 12-digit UPCs could.
Q5) According to the provisions of the Data Protection ____________Law,individuals or organizations that receive not directly from the subject must identify themselves to the subject.
Q6) The Europeans adopted the 13-digit ____________as a standard for universal product codes.
11
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Chapter 10: Decision Support and Expert Systems
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Q1) How do DSSs help in website planning and adjustment?
Q2) People are often denied credit based on the decisions made by machines.
A)True
B)False
Q3) Languages such as HTML and XML are incompatible with geographic information systems (GISs).
A)True
B)False
Q4) Some companies offer ____________specifically designed to analyze shoppers' behavior at their sites based on captured data such as pages viewed,options clicked,and the sequence of pages shoppers viewed.
A)supply chain management (SCM) systems
B)geographic information systems (GISs)
C)enterprise resource planning (ERP) systems
D)decision support systems (DSSs)
Q5) How do DSSs help in tax planning?
Q6) Most mathematical and physical problems are semi-structured.
A)True
B)False
Q7) Sensitivity analysis is often referred to as____________ .
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Chapter 11: Business Intelligence and Knowledge Management
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Q1) ____________is the process of selecting,exploring,and modeling large amounts of data to discover previously unknown relationships that can support decision making.
Q2) Consumer clustering refers to the prediction of what each individual accessing a website is most likely to be interested in seeing.
A)True
B)False
Q3) Practically all search engine sites,such as Google and Yahoo!,use _____ software,and continue to improve the software to provide more precise and faster responses to queries.
Q4) Since OLAP applications are designed to process large amounts of records and produce summaries,they are usually significantly faster than relational applications such as those using____________ .
A)XML
B)FTP protocols
C)SQL queries
D)SGML
Q5) ____________tools help extract useful knowledge from millions of web documents.
Q6) Discuss the utilization of loyalty programs.
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Chapter 12: Systems Planning and Development
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Q1) ___________is meant to guarantee that the experts have passed tests that ensure their skills.
A)Standardization
B)Feasibility studies
C)Certification
D)Systems analysis
Q2) After the planning phase,the SDLC includes four major phases: analysis,design,implementation,and___________ .
A)production
B)support
C)execution
D)documentation
Q3) If a preliminary report concludes that the business situation warrants investment in a new IS,a more comprehensive___________ might be authorized.
Q4) A cut-over conversion is also called ___________conversion.
Q5) ___________is a graphical standard for visualizing,specifying,and documenting software.
Q6) List the steps included in IT planning.
Q7) How is parallel conversion implemented?
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Chapter 13: Choices in Systems Acquisition
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Q1) __________is the proportion of time that the ASP's systems and communication links are up and running.
Q2) The most important element of an outsourcing agreement for both parties,but mostly for the client,is what professionals call the__________ .
Q3) The greatest advantage of tailored applications is their low cost.
A)True
B)False
Q4) If someone from outside a company accessed the company's computer without authorization and used it for any purpose whatsoever,the act would be__________ under the laws of every state in the United States.
Q5) Innovative information systems,especially those intended to give their owners a competitive advantage,should not be outsourced.
A)True
B)False
Q6) There are situations under which organizations should avoid outsourcing.
A)True
B)False
Q7) Provide examples of typical outsourced IT services.
Page 15
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Chapter 14: Risks, Security, and Disaster Recovery
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Q1) In___________ ,criminals use personal information to attack organizational systems.
A)hijacking
B)spear phishing
C)spamming
D)penetration testing
Q2) ___________are total losses of electrical power.
Q3) Sometimes a(n)___________ is automatically created using data,such as the date and time of a transaction or the name or password of the user updating the file.
A)atomic transaction
B)audit trail
C)denial of service
D)global transaction
Q4) Information System managers discourage users from frequently changing their passwords.
A)True
B)False
Q5) A(n)___________ characteristic is a unique physical,measurable characteristic of a human being that is used to identify a person.
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