Introduction to Information Systems
Textbook Exam Questions
Course Introduction
Introduction to Information Systems provides an overview of the foundational concepts and components of information systems in the context of modern organizations. This course explores how information systems are used to collect, process, store, and share data to support decision-making, coordination, and control. Topics include the role of hardware and software, networks, databases, security, ethical considerations, and emerging trends such as cloud computing and artificial intelligence. Students will gain a practical understanding of how information systems support business operations and strategic goals, enhancing their ability to participate in a technology-driven workplace.
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Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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2
Chapter 1: Information Systems and You
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87 Flashcards
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Sample Questions
Q1) Information technology only becomes useful when it is combined with the people and ________ components of an information system.
A) process
B) software
C) hardware
D) data
E) procedure
Answer: E
Q2) A secondary focus of this class is
A) learning to use Access.
B) learning to use tools like Excel and Access.
C) learning how to use tools like Excel and Access to accomplish a business purpose.
D) learning to use Excel.
E) to better understand business.
Answer: C
Q3) In the next decade unlimited storage will be almost free.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Business Process Management and Decision Making
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Sample Questions
Q1) "Worth its cost" refers to information
A) that is produced in time for its intended use.
B) that is good for the purpose for which it is generated.
C) that is collected in a low-cost manner.
D) that has an appropriate relationship between its cost and its value.
E) that is useful to both the context and the subject at hand.
Answer: D
Q2) The step in a decision making process where decision markers determine what is to be decided,what the criteria for the decision will be,and what data are available is called
A) alternatives formulation.
B) decision analysis.
C) intelligence gathering.
D) the review step.
E) the choice step.
Answer: C
Q3) In the payment process,the invoice is compared to the purchase order.
A)True
B)False
Answer: True
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Chapter 3: Productivity, innovation and Strategy
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Sample Questions
Q1) ________ is an example of a primary activity in Porter's value chain model.
A) New IS development
B) Shipping and receiving
C) HR planning
D) Strategic planning
E) Accounting
Answer: B
Q2) Which of the following is a fundamental competitive strategy suggested by Porter?
A) Growing the diversity of the products and / or service offered
B) Providing the best customer service
C) Creating alliance partners
D) Developing innovative products
E) Differentiating its products
Answer: E
Q3) What is meant by effectiveness?
Answer: Increased effectiveness means that the company considers offering either new or improved goods or services that the customer values.
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Why is cloud computing theoretically more efficient than traditional computing?
Q2) The operating system employs ________ so that users can run multiple applications and files at the same time.
A) main memory
B) seek time
C) patches
D) rotational delay
E) memory swapping
Q3) When you work on a spreadsheet program like Excel,the program is loaded into main memory for processing.
A)True
B)False
Q4) Describe three different types of viruses and how they work.
Q5) The speed of a CPU is measured in dots per second.
A)True
B)False
Q6) When multiple programs are running,the CPU uses memory swapping as each program is used.
A)True
B)False
Page 6
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Chapter 5: Database and Content Management
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Sample Questions
Q1) A database applications is a collection of programs,forms,reports and A) Queries
B) Tables
C) Metadata
D) Keys
E) Printers
Q2) ________ is an example of an enterprise DBMS.
A) Access
B) DB2
C) FoxPro
D) Quattro Pro
E) Paradox
Q3) SQL is an international standard language for processing a database.
A)True
B)False
Q4) What is the difference between a personal DBMS and an enterprise DBMS? Give an example of each.
Q5) What is metadata? Give an example.Why is it important?
Q6) What is meant by a relational database? What are the advantages of relational database technology?
Page 7
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Chapter 6: Networks and Collaboration
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Sample Questions
Q1) A ________ must be used to convert an analog signal to a digital one,when trying to transmit data over a typical phone line.
A) fibre optic switch
B) modem
C) frame relay
D) tunnel
E) SOHO
Q2) Mobile banking and mobile ticket purchases are examples of
A) packet processing.
B) advanced SDSL.
C) optical fibre cables.
D) the network effect.
E) m-commerce.
Q3) Which of the following is the device that allows users to connect to a wireless network?
A) a hub
B) a router
C) a wireless gateway
D) a switch
E) an access point
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Chapter 7: Competitive Advantage and Business Proces
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Sample Questions
Q1) Describe how an ERP supports each of the primary activities in Porter's value chain model.
Q2) As all the companies in an industry move to more integrated information systems how can they still reap a competitive advantage from them? Does adopting the standard business blueprint still provide a competitive advantage?
Q3) If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.
A) recombined
B) imported
C) re-structured
D) updated
E) converted
Q4) Enterprise Application Integration uses an interface to access the individual functional databases.
A)True
B)False
Q5) What is a supply chain?
Q6) What is an industry standard process?
Page 9
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Chapter 8: Decision Making and Business Intelligence
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Sample Questions
Q1) ________ systems integrate data from a variety of sources,process that data,and produce and deliver formatted reports to users.
A) Data-mining
B) Reporting
C) Web service
D) XML
E) RFP
Q2) ________ integrate data from multiple sources,and process those data by sorting,grouping,summing,averaging,and comparing.
A) Reporting systems
B) Supplier Relationship Management systems
C) Business intelligence systems
D) Expert Systems
E) Customer Relationship Management systems
Q3) Systems that focus on making data collected in OLTP to support decision making are often referred to as expert systems.
A)True
B)False
Q4) What is online analytic processing?
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Chapter 9: E-Commerce, social Networking and Web 20
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Sample Questions
Q1) When making a purchase,modern consumers are more likely to A) shop at a physical store.
B) use a single information channel.
C) know little about the product or service.
D) know just as much about the product or service as the sales staff.
E) require more help making a purchase decision.
Q2) E-commerce is the buying and selling of goods and services over public and private computer networks.
A)True
B)False
Q3) When embarking on e-commerce,companies need not worry about customer security and privacy.
A)True
B)False
Q4) List 5 characteristics that differ between Web 2.0 to the "traditional" internet.Give your own definition of Web 2.0.
Q5) Online auctions such as e-Bay are the most common form of nonmerchant e-commerce.
A)True
B)False
11
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Chapter 10: Acquiring Information Systems Through Projects
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Sample Questions
Q1) The IT industry has over 50 years of experience acquiring and developing information systems,and over those years,methodologies have emerged that successfully deal with systems development.
A)True
B)False
Q2) The last stage of testing is the ________ test,where future system users try out the new system.
A) acceptance
B) beta
C) technical
D) PQA
E) gamma
Q3) What are the phases of the SDLC? When is it good to use the SDLC and when is it not appropriate?
Q4) Acquiring software is the same as acquiring information systems.
A)True
B)False
Q5) Why is the system definition phase the most important? Why is this phase so difficult to get right?
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Chapter 11: Structure, governance and Ethics
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Sample Questions
Q1) In developing architecture a(n)_______________ must consider things like organizational objectives,information flows,databases and supporting technology.
A) CISA
B) test engineer
C) Zachman blackbelt
D) CIO
E) enterprise architect
Q2) Why should business professionals care about IS governance?
A) It is required by law.
B) It increases job performance.
C) It covers envrinomental issues.
D) Actually, only the board of directors should care about IS governance.
E) It enhances firm reputation.
Q3) Supporting business objectives with appropriate IT investments is a critical part of IT management.
A)True
B)False
Q4) Why is information systems governance important?
Q5) What are the three factors that make up the triple bottom line?
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Chapter 12: Managing Information Security and Privacy
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Sample Questions
Q1) Encryption is one of several technical safeguards.
A)True
B)False
Q2) The best way to safeguard a web site from public users is to ________ the web site against an attack.
A) secure
B) prepare
C) defend
D) harden
E) update
Q3) What is a denial of service security problem? How does this result from actions by the various sources of security threats?
Q4) User accounts should be given (the)________ to perform their jobs
A) least possible privileges needed
B) most possible privileges needed
C) administrator privileges
D) user privileges
E) company standard privileges
Q5) What is an unauthorized data disclosure?
Q6) What is phishing?
Page 14
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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Sample Questions
Q1) In DFD,the Top Process or Level 0 diagram does not provide much detail about the process.
A)True
B)False
Q2) List the rules that apply to combining shapes in data flow diagrams.
Q3) DFD's use a set of relatively simple shapes as representations of parts of a business process.
A)True
B)False
Q4) The interface represents a(n)______________ that exists outside the process.
A) absolute name
B) person or thing
C) cell reference
D) date
E) data point
Q5) The goal of business process modeling is to provide a description of a process.
A)True
B)False
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Q6) Define the four shapes in a data flow diagram and give a real-life example of each.
Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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Sample Questions
Q1) A cell is identified by using a
A) column number and a row number.
B) column letter and a row number.
C) position number.
D) column letter and a row letter.
E) column number and a row letter.
Q2) If you need to sort and filter data you would use tools on the ________ tab.
A) Review
B) Page Layout
C) Insert
D) Data
E) Home
Q3) "G$4" is an example of a(n)
A) absolute column reference.
B) relative row reference.
C) absolute row reference.
D) intact column reference.
E) intact row reference.
Q4) How does a user rename a worksheet tab?
Q5) Why are absolute references important in Excel?
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Chapter 15: Database Design and Entity Relationships
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Sample Questions
Q1) Database developers ________ as the first step in development.
A) interview users
B) create a relational model
C) create an E-R diagram
D) create a data model
E) write queries
Q2) A crow's foot diagram is a type of
A) relationship map.
B) data model.
C) E-R diagram.
D) UML model.
E) normalization model.
Q3) A data model should show how users see their "world".
A)True
B)False
Q4) In E-R diagrams,attributes can be represented with crow's feet.
A)True
B)False
Q5) Describe an E-R diagram.
Q6) Describe how normalization works.
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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Sample Questions
Q1) Access allows users to create tables in a design view.
A)True
B)False
Q2) In a query of two or more tables Access will show
A) all the relevant records in both/all tables.
B) only records in the parent table
C) only records that have matching values in all the tables.
D) only records that do not have matching records in all the tables.
E) every record in one table joined to each record in the other table.
Q3) The key icon can be found in the ________ tab ribbon.
A) Design
B) Create
C) Datasheet
D) Home
E) Database Tools
Q4) The most common data type for fields in tables is always the "number" data type.
A)True
B)False
Page 18
Q5) What are reports used for and how are they created in MS Access?
Q6) Why are queries so useful and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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Sample Questions
Q1) Dependencies are reflected in the Gantt chart screen.
A)True
B)False
Q2) The resource usage view would allow a project manager to better control resources like overtime.
A)True
B)False
Q3) The ________ is located on the far left hand side of the screen.
A) quick navigator
B) resource sheet
C) project window
D) navigator
E) project navigator
Q4) MS Project is best described as a ________ product.
A) spreadsheet
B) database
C) presentation
D) scheduling
E) calendar
Q5) What is a dependency between two tasks?
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