Introduction to Information Systems Test
Bank
Course Introduction
Introduction to Information Systems provides an overview of how information systems are used to support business operations, decision-making, and competitive strategies in organizations. The course explores fundamental concepts of information technology, including hardware, software, databases, and telecommunications, with an emphasis on their strategic roles and impacts on organizations. Students will examine various types of information systems, such as transaction processing systems, management information systems, and decision support systems, while exploring current trends like cloud computing, cybersecurity, and data analytics. Through case studies and practical projects, students gain a foundational understanding of how information systems are designed, implemented, and managed to enhance organizational effectiveness and efficiency.
Recommended Textbook
Essentials of MIS 11th Edition by Kenneth C. Laudon
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12 Chapters
1080 Verified Questions
1080 Flashcards
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Chapter 1: Business Information Systems in Your Career
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.
A)True
B)False
Answer: True
Q2) Which of the following is an example of a business using information systems to create new products and services?
A)Apple's creation of the iPod
B)JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced
C)Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker
D)Verizon's Web-based digital dashboard providing real-time company information for managers
Answer: A
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Chapter 2: Global E-Business and Collaboration
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources.
A)HR department
B)environment
C)culture
D)knowledge workers
Answer: B
Q2) Which of the following best describes the type of information systems P&G implemented to maintain competitive advantage, as discussed in the chapter case?
A)ESS
B)DSS
C)TPS
D)KMS
Answer: B
Q3) TPS help managers monitor the firm's relations with the external environment.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Achieving Competitive Advantage With Information Systems
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.
A)True
B)False
Answer: True
Q2) The emergence of the World Wide Web acted as a disruptive technology for:
A)the typewriter industry.
B)print publishing.
C)PC manufacturers.
D)microprocessor firms.
Answer: B
Q3) The greatest barrier to changing business processes is, ironically, management itself.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Ethical and Social Issues in Information Systems
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90 Flashcards
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Sample Questions
Q1) A(n)________ model of informed consent permits the collection of personal information until the consumer specifically requests that the data not be collected.
A)opt-in
B)opt-out
C)P3P
D)PGP
Q2) Safe harbor is informal permission to reuse data, given with knowledge of all the facts needed to make a rational decision.
A)True
B)False
Q3) Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?
A)Property rights and obligations
B)System quality
C)Accountability and control
D)Information rights and obligations
Q4) The rate of global piracy is approximately 20%.
A)True
B)False
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Chapter 5: It Infrastructure: Hardware and Software
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90 Flashcards
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Sample Questions
Q1) Application server software is responsible for locating and managing stored Web pages.
A)True
B)False
Q2) Software localization refers to the entire process of converting software to operate in a second language.
A)True
B)False
Q3) Which of the following devices collects data directly from the environment for input into a computer system?
A)Sensor
B)Touch screen
C)Audio input
D)Trackball
Q4) Identify and describe some of the current trends in contemporary software platforms.
Q5) Describe the five major categories of IT infrastructure and provide an example of each.
Q6) What is scalability? Why is it essential to the success of the modern business firm?
Page 7
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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90 Flashcards
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Sample Questions
Q1) Web mining is the discovery of useful patterns on the Web. A)True
B)False
Q2) A small publishing house that you work for would like to develop a database that keeps track of the contracts that authors and publishers sign before starting a book. What fields do you anticipate needing for this database? Identify at least seven fields. Which of these fields might be in use in other databases within the firm?
Q3) Common Gateway Interface is a specification for processing data on a Web server. A)True
B)False
Q4) What are the differences between data mining and OLAP? When would you advise a company to use OLAP?
Q5) The most basic business database is comprised of:
A)three tables: for suppliers, parts, and sales.
B)four tables: for customers, suppliers, parts, and sales.
C)four tables: for customers, suppliers, sales, and employees.
D)five tables: for customers, employees, suppliers, parts, and sales.
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Q6) Explain what big data refers to. What benefits does it have, and what challenges does it pose?
Chapter 7: Telecommunications, the Internet, and Wireless Technology
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90 Flashcards
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Sample Questions
Q1) ________ integrate(s)disparate channels for voice communications, data communications, instant messaging, e-mail, and electronic conferencing into a single experience.
A)Wireless networks
B)Intranets
C)Virtual private networks
D)Unified communications
Q2) The Internet is based on which three key technologies?
A)TCP/IP, HTML, and HTTP
B)TCP/IP, HTTP, and packet switching
C)Client/server computing, packet switching, and the development of communications standards for linking networks and computers
D)Client/server computing, packet switching, and HTTP
Q3) Bluetooth can be used to link up to ________ devices within a 10-meter area using low-power, radio-based communication.
A)four
B)six
C)eight
D)ten
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) Which of the following specifications replaces WEP with a stronger security standard that features changing encryption keys?
A)TLS
B)AUP
C)VPN
D)WPA2
Q2) Specific security challenges that threaten corporate servers in a client/server environment include:
A)tapping; sniffing; message alteration; radiation.
B)hacking; vandalism; denial of service attacks.
C)theft, copying, alteration of data; hardware or software failure.
D)unauthorized access; errors; spyware.
Q3) Tricking employees to reveal their passwords by pretending to be a legitimate member of a company is called:
A)sniffing.
B)social engineering.
C)phishing.
D)pharming.
Q4) What is a digital certificate? How does it work?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) With new flows of information made possible by Web-based tools, supply chain management can more easily follow a push-based model.
A)True
B)False
Q2) Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.
A)e-business suites
B)ERP systems
C)middleware
D)legacy systems
Q3) Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model.
A)True
B)False
Q4) In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
A)True
B)False
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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90 Flashcards
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Sample Questions
Q1) Web personalization is used primarily as a major marketing tool.
A)True
B)False
Q2) Price transparency refers to the ability of consumers to discover what merchants actually pay for products.
A)True
B)False
Q3) Through what channel did e-commerce first evolve?
A)Online advertising sales
B)Internet portals
C)Online book sales
D)Internet service providers
Q4) Transaction brokers:
A)generate revenue from advertising or from directing buyers to sellers.
B)save users money and time by processing online sales transactions.
C)provide a digital environment where buyers and sellers can establish prices for products.
D)sell physical products directly to consumers or individual businesses.
Q5) Describe the use of personalization and customization in e-commerce. What business value do these techniques have?
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Chapter 11: Improving Decision Making and Managing Knowledge
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90 Flashcards
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Sample Questions
Q1) Which of the following types of business intelligence user is considered a power user?
A)IT developers
B)Business analysts
C)Operational employees
D)Senior managers
Q2) What is big data? How does it provide business value?
Q3) You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect?
A)Due process
B)Justice
C)Fairness
D)Accuracy
Q4) CBR is used in diagnostic systems in medicine.
A)True
B)False
Q5) What are the essential capabilities of knowledge work systems?
Q6) Why are knowledge workers so important to an organization?
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Chapter 12: Building Information Systems and Managing Projects
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Sample Questions
Q1) You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?
A)RAD
B)JAD
C)End-user development
D)Prototyping
Q2) When systems are created rapidly, without a formal development methodology:
A)end users can take over the work of IT specialists.
B)the organization quickly outgrows the new system.
C)hardware, software, and quality standards are less important.
D)testing and documentation may be inadequate.
Q3) Objects are grouped into hierarchies, and hierarchies into classes.
A)True
B)False
Page 14
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