Introduction to Information Systems Study Guide Questions
Course Introduction
Introduction to Information Systems provides a comprehensive overview of how information technologies support and shape business operations, decision-making, and competitive strategy. The course explores the fundamental components of information systems, including hardware, software, data, people, and processes, and examines their role in organizations of various sizes and industries. Students will analyze case studies, learn about the ethical and social implications of digital systems, and gain hands-on experience with commonly used business applications, preparing them to effectively leverage technology for organizational success.
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MIS Essentials 4th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Marketing managers planning to use new social networking technologies to strengthen their market presence are portraying their ________.
A) ability to experiment
B) systems thinking skills
C) abstract reasoning skills
D) collaboration skills
Answer: A
Q2) Explain the necessary password etiquette to be followed by the users of an information system.
Answer: Once you have created a strong password,you need to protect it with proper behavior.Proper password etiquette is one of the marks of a business professional.Never write down your password,and do not share it with others.Never ask others for their passwords,and never give your password to someone else.If,in a work-related or emergency situation someone asks for your password,do not give it out.Instead,get up,go over to that person's machine,and enter your password yourself.Stay present while your password is in use,and ensure that your account is logged out at the end of the activity.
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Chapter 2: Business Processes, information Systems, and Information
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Sample Questions
Q1) In some business processes,a role can be fulfilled by an information system.
A)True
B)False
Answer: True
Q2) Data is knowledge derived from information.
A)True
B)False
Answer: False
Q3) In swimlane format,________ are specific tasks that need to be accomplished as part of a business process.
A) repositories
B) resources
C) activities
D) databases
Answer: C
Q4) The quality of thinking determines the quality of the information that is produced. A)True
B)False
Answer: True
Page 4
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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Sample Questions
Q1) Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall.Which of the following forces is Simpson's Lawn Services addressing?
A) the control exercised by Acme Corp., who supplies Simpson's with lawn mowers
B) the power held by the landlord of the Simpson's office space
C) the threat posed by Roger's Landscapes, a new competitor
D) the bargaining power of the City Football Club who are Simpson's customers
Answer: C
Q2) In which of the following cases is the strength of competitive forces low?
A) when switching costs are high
B) when rival products are priced relatively low
C) when customer loyalty to the brand or company is low
D) when finding rival products is easy
Answer: A
Q3) According to Porter,to be effective,an organization's goals and activities must be consistent with the organization's strategy.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Hardware and Software
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Q1) Software that provides capabilities common across all organizations and industries is known as ________ software.
A) vertical-market application
B) market-wide
C) horizontal-market application
D) generic-application
Q2) Code needed for the execution of thin-client application is loaded dynamically by a browser.
A)True
B)False
Q3) What is virtualization?
Q4) McCann Systems,a leading IT firm,develops customized billing software to meet the needs of its individual customers.In this case,the software developed by the firm is referred to as a(n)________.
A) vertical-market application software
B) horizontal-market application software
C) one-of-a-kind application software
D) operating systems software
Q5) Briefly describe how a computer works.
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Chapter 5: Database Processing
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Q1) In a database,a table,which is a group of similar rows,is also called a ________.
A) record
B) matrix
C) file
D) field
Q2) A DBMS is also referred to as a database.
A)True
B)False
Q3) Define SQL.
Q4) Describe the contents of a database.
Q5) The conversion of the existing traditional databases in organizations to NoSQL databases is ________.
A) highly efficient and is being practiced by many organizations
B) highly recommended because any technology-tolerant business professional can use NoSQL
C) very cost-effective, but can be enormously disruptive
D) unnecessary in cases where relational databases meet the needs of organizations
Q6) What is a database application?
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Chapter 6: The Cloud
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Sample Questions
Q1) Large Web farms are likely to replace in-house servers used by small companies due to the benefits of cloud computing.
A)True
B)False
Q2) Teleaction increases the value of routine face-to-face services.
A)True
B)False
Q3) Which of the following statements is true about the increase in popularity of cloud hosting?
A) Data communication is more expensive now than earlier.
B) Virtualization allows instantaneous creation of new virtual machines.
C) Internet-based standards have led to loss of flexibility in processing capabilities.
D) The technology prevalent in the 1960s was more favorable for the construction of enormous data centers.
Q4) An organization's internal IS that does not provide elasticity is still considered a cloud-based technology.
A)True
B)False
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
A)True
B)False
Q2) EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.
A)True
B)False
Q3) ERP is used to consolidate business operations into a single,consistent,computing platform.
A)True
B)False
Q4) The solutions to problems in an enterprise system usually involve more than one enterprise.
A)True
B)False
Q5) Explain workgroup information systems.
Q6) What are enterprise information systems?
Q7) What is business process reengineering?
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) A ________ is a content structure that has emerged from the processing of many user tags.
A) metalanguage
B) chrome
C) folksonomy
D) bookmark
Q2) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q3) Explain the people component of social media information systems (SMIS)with respect to the user and sponsor organizational roles.
Q4) Which of the following statements is true of defenders of belief?
A) They seek conformity and want to convince others of the wisdom of their opinions.
B) Their communities do not facilitate activities like sales and marketing.
C) They are effective for activities that involve innovation and problem solving.
D) When confronted with contrary evidence, they change their opinion.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Push options are manual when emails or collaboration tools are used for BI publishing.
A)True
B)False
Q2) What is clickstream data?
Q3) What are the functions of a data warehouse?
Q4) Problematic data are termed dirty data.
A)True
B)False
Q5) Regression analysis is used in ________.
A) static reporting
B) exception reporting
C) supervised data mining
D) unsupervised data mining
Q6) Structured data is data in the form of rows and columns.
A)True
B)False
Q7) What is data mining?
Q9) What are business intelligence systems? Page 11
Q8) How is a data warehouse different from a data mart?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) During requirements definition,a development team's composition would be typically heavy with ________.
A) systems analysts
B) programmers
C) business users
D) beta testers
Q2) While designing ________,a development team must produce design documentation for writing computer code.
A) off-the-shelf-with-alteration software
B) custom-developed programs
C) off-the-shelf software
D) cloud-based systems
Q3) Software developers group fixes for high priority failures into a ________ that can be applied to all copies of a given product.
A) service pack
B) bug
C) patch
D) product key
Q4) What are the tasks of system maintenance?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) The IS department's principal manager is the ________.
A) CIO
B) CEO
C) CTO
D) COO
Q2) The structure of the IS department typically remains unchanged among organizations.
A)True
B)False
Q3) A user has the right to obtain the necessary computing resources to perform his or her work efficiently.
A)True
B)False
Q4) Which of the following is an advantage of outsourcing information systems?
A) An outsourcing company is typically in complete control of the process.
B) The long-term costs may exceed long-term benefits.
C) It can be an easy way to gain expertise otherwise not known.
D) The vendors can gain significant knowledge of the outsourcing company.
Q5) What are the major functions of the information systems department?
Q6) What are the different functions in planning the use of information systems?
Page 14
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Chapter 12: Information Security Management
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Sample Questions
Q1) What are the three interdependent factors involved in the enforcement of security policies and procedures in an organization?
Q2) Packet-filtering firewalls sit outside an organizational network.
A)True
B)False
Q3) Which of the following is a data safeguard against security threats?
A) application design
B) dissemination of information
C) physical security
D) malware protection
Q4) In terms of password management,when an account is created,users should
A) create two passwords and switch back and forth between the two
B) immediately change the password they are given to a password of their own
C) maintain the same password they are given for all future authentication purposes
D) ensure that they do not change their passwords frequently, thereby reducing the risk of password loss
Q5) How can data safeguards protect against security threats?
Q6) What are firewalls? What types of firewalls are commonly used?
15
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Chapter 13: Extension A1: Collaboration Information Systems
for Decision Making,problem Solving,and Project Management
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Q1) Hanna,a project manager at Rinehart,Inc.,adds additional resources to a new project that has insufficient resources to meet its tight schedules.In this case,Hanna is in the ________ phase of project management.
A) planning
B) starting C) doing
D) finalizing
Q2) An extremely critical group cannot collaborate effectively.
A)True
B)False
Q3) Differentiate between project data and project metadata.
Q4) Which of the following is necessary for a collaboration to be successful?
A) Collaborators should resist putting forward unpopular ideas.
B) Collaborators should avoid entering into difficult conversations.
C) Members must provide and receive critical feedback.
D) Everyone in the group should be too polite to say anything critical.
Q5) Decisions at the operational level tend to be unstructured.
A)True
B)False Page 16
Q6) Explain the four phases of project management.
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Chapter 14: Extension A2: Collaborative Information
Systems for Student Projects
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Sample Questions
Q1) Videoconferencing is likely to be less intrusive than text chat.
A)True
B)False
Q2) Synchronous communication is defined as ________.
A) communication between people and groups in the same time zone
B) communication between people working in the same department
C) internal communication between the members of a specific group
D) communication that occurs when all team members meet at the same time
Q3) What are the three sets of collaboration tools?
Q4) Version management systems provide version control.
A)True
B)False
Q5) ________ meetings are meetings in which participants do not meet in the same place,and possibly not at the same time.
A) Concurrent
B) Parallel
C) Synchronous
D) Virtual
Q7) Explain version control with a simple example. Page 18
Q6) What is version management and why is it important?
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