Introduction to Information Systems Practice
Questions
Course Introduction
Introduction to Information Systems provides students with a comprehensive overview of how information systems are used to support business operations, decision-making, and strategic objectives in organizations. The course covers essential concepts such as the components of information systems, the role of data and databases, networking and internet technologies, system development processes, and emerging trends in the field. Students will also explore ethical and security issues related to information systems and examine real-world case studies to understand the impact of technology on organizational efficiency and competitiveness.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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12 Chapters
1579 Verified Questions
1579 Flashcards
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Page 2
Chapter 1: Information Systems in Business
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Manager ensures the delivery of all IS projects, on time and within budget.
A)True
B)False
Answer: True
Q2) Porter suggests that an organization is wise to adopt all of the three generic strategies: (1) broad cost leadership, (2) broad differentiation, and (3) focused strategy.
A)True
B)False
Answer: False
Q3) The travel industry is famous for its _________ programs. Answer: loyalty
Q4) In telephone industry, the local number portability (LNP) feature decreases the threat of substitute products.
A)True
B)False
Answer: False
Q5) ____________ is data converted into a meaningful and useful context. Answer: Information
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Chapter 2: Strategic Decision Making
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126 Flashcards
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Sample Questions
Q1) What is the primary reason for growth of Decision-Making Information Systems?
A) People need to analyze large amounts of information
B) People must make decisions quickly
C) People must apply sophisticated analysis techniques, such as modeling and forecasting to make good decisions
D) All of the above
Answer: D
Q2) Organizations use _________ information to make ad hoc decisions.
Answer: analytical
Q3) The most common example of a __________________ is an operational accounting system such as a payroll system or an order-entry system.
Answer: TPS
Q4) A shopping bot is one of the simplest examples of an intelligent agent.
A)True
B)False
Answer: True
Q5) What-if analysis checks the impact of a __________ in an assumption on the proposed solution.
Answer: change
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Chapter 3: E-Business
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155 Flashcards
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Sample Questions
Q1) Which of the following statements does not apply to knowledge management (KM)?
A) KM is about how companies cultivate and promote practices.
B) KM is often facilitated by information systems (IS)
C) KM is all about technology.
D) KM is about making the best use of information.
Answer: C
Q2) What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document?
A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging
Answer: C
Q3) Enterprise ________ are single-point Web browser interfaces used within an organization to promote the gathering, sharing and dissemination of information throughout the enterprise.
Answer: portal
Q4) ___________ knowledge is contained in people's heads. Answer: Tacit
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Chapter 4: Ethics and Information Security
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140 Flashcards
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Sample Questions
Q1) In a table, each row contains a _____.
Q2) What is time series information?
A) Analyzes checkout scanner information
B) Time-stamped information collected at a particular frequency
C) Reveals the degree to which variables are related
D) All of these choices are correct.
Q3) A key idea within ________________________ is to take data from multiple platforms/technologies and place them in a common location that uses a common querying tool.
Q4) Explain the primary difference between a database and a data warehouse.
Q5) The trade-off for perfect information lies in accuracy versus _____.
Q6) A foreign key is a field (or group of fields) that uniquely identifies a given entity in a table.
A)True
B)False
Q7) Describe the broad levels, formats, and granularities of information.
Q8) Customer ID, Customer Name, Contact Name, and Customer Phone are all types of
Page 6
Q9) Information in a data warehouse contains layers of columns and rows and this is known as __________ databases.
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Page 7
Chapter 5: It Architectures
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Sample Questions
Q1) A(n) __________ model is an approach to conducting electronic business on the Internet.
Q2) Business-to-consumer applies to any business that sells its products or services to consumers over the Internet.
A)True
B)False
Q3) Expeida.ca is an example of a _________-play business.
Q4) Which of the following is a feature of sustaining technology?
A) Better products that are expensive
B) New way of doing things
C) Provides better and cheaper products
D) Creates new markets
Q5) What refers to using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways to add value?
A) Pure plays
B) Intermediaries
C) Content providers
D) Reintermediation
Q6) Explain how the Internet caused disruption among businesses.
Page 8
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Chapter 6: Databases and Data Warehouses
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Sample Questions
Q1) What is a computer network that provides connectivity in a geographic area or region larger than that covered by a local area network, but smaller than the area covered by a wide area network?
A) Client/server network
B) Corporate network
C) Metropolitan area network
D) Peer-to-peer network
Q2) The key advantage of providing data communication links between a company and its suppliers or customers is the sharing of data.
A)True
B)False
Q3) A global ____________ system is a device that determines current latitude, longitude, speed, and direction of movement.
Q4) Which of the following offers an extensive array of unique services such as its own version of a Web browser?
A) Internet service provider (ISP)
B) Online service provider (OSP)
C) Application service provider (ASP)
D) Wireless Internet service provider (WISP)
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) ___________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.
A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT
Q2) Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
A) CRM
B) SCM
C) ERP
D) All of these
Q3) Sustainable, or "green," IT describes the manufacture, management, use, and disposal of information technology in a way that minimizes damage to the environment, which is a critical part of a corporation's responsibility.
A)True
B)False
Q4) ___________ vendors also provide SCM.
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Chapter 8: Supply Chain Management
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Sample Questions
Q1) What provides control and visibility to the status of individual items maintained in inventory?
A) Inventory management and control software
B) Global inventory management system
C) Transportation planning system
D) Distribution management software
Q2) ____________ management and control software provides control and visibility to the status of individual items maintained in inventory.
Q3) The primary role of IS in SCM is integrating the information links between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms, which allows the smooth, synchronized flow of both information and product between customers, suppliers, and transportation providers across the supply chain.
A)True
B)False
Q4) A supply ____________ consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.
Q5) Summarize the best practices for implementing a successful supply chain management system.
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Chapter 9: Customer Relationship Management
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Sample Questions
Q1) Supplier relationship management is not the same thing as a(n) _______________ system.
A) SRM
B) CRM
C) ERP
D) TPS
Q2) "Why did sales not meet forecasts?" is an example of _________ technologies in CRM.
Q3) A customer strategy starts with understanding who the company's __________ are and how they help the company meet strategic goals.
Q4) What is interactive voice response (IVR)?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of these
Q5) Summarize the future of customer relationship management.
Q6) Define the relationship between decision making and analytical CRM.
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Who breaks into other people's computer systems and just looks around or steals and destroys information?
A) White-hat hacker
B) Black-hat hacker
C) Hactivists
D) Script kiddies
Q2) The purpose of PIPEDA is to provide Europeans with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization.
A)True
B)False
Q3) What is a policy that a user must agree to follow in order to be provided access to a network or to the Internet?
A) Ethical computer use policy
B) Acceptable use policy
C) Nonrepudiation policy
D) None of these
Q4) An organization should implement information security lines of defence through people first and _______ next.
Page 13
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Chapter 11: Business Basics
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Sample Questions
Q1) What type of chart typically displays the critical path?
A) Gantt chart
B) PERT chart
C) All of these
D) None of these
Q2) A change control board is responsible for approving or rejecting all change requests.
A)True
B)False
Q3) ____________ revenues are a business-related consequence of successful software.
Q4) The SDLC is different than the waterfall and agile methodologies not in terms of the type of work that is done, but rather who is control and does most of the design work.
A)True
B)False
Q5) Which of the following is a phase in the SDLC?
A) Analysis
B) Design
C) Testing
D) All of these
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Chapter 12: Business Process
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Sample Questions
Q1) What ensures all systems are functioning correctly and providing accurate information?
A) Reliability
B) Availability
C) Flexibility
D) Performance
Q2) What includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets?
A) Grid computing
B) Data architecture
C) Enterprise architecture
D) Agile MIS architecture
Q3) "A framework of dividing the resources of a computer into multiple execution environments" is a description of which architecture trend that are quickly becoming requirements for business?
A) Service Oriented Architectures
B) Virtualization
C) Grid computing
D) Cloud computing
Q4) What is Virtualization, and why is it important to organizations?
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