

Introduction to Information Systems
Mock Exam
Course Introduction
Introduction to Information Systems provides an overview of how information technology is utilized within organizations to support business processes, decision-making, and strategic advantage. The course covers the fundamentals of computer hardware, software, databases, networking, and the internet, as well as the integration of these technologies into modern enterprises. Students will explore key concepts such as systems development, e-commerce, cybersecurity, ethical considerations, and the impact of information systems on society. Emphasis is placed on understanding how information systems can be leveraged to solve business problems and improve organizational performance.
Recommended Textbook
Experiencing MIS 5th Edition by
David M. Kroenke
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30 Chapters
1852 Verified Questions
1852 Flashcards
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Page 2

Chapter 1: The Importance of Mis
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Sample Questions
Q1) In order to protect your password,you should never ________.
A) use it more than three times in one day
B) write it down
C) use virtual keyboards to enter it
D) create one that contains multiple special characters
Answer: B
Q2) When business was stable,professionals avoided experimenting in fear of failure.
A)True
B)False
Answer: True
Q3) What is abstract reasoning?
Answer: Abstract reasoning is the ability to make and manipulate models:Constructing a model of the five components of an information system is an example of abstract reasoning.
Q4) A marketable skill has no impact on job security.
A)True
B)False
Answer: False
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Chapter 2: Business Processes information Systems and Information
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Sample Questions
Q1) Data is knowledge derived from information.
A)True
B)False Answer: False
Q2) Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.
A) computer side to the human side
B) data side to the procedures side
C) human side to the computer side
D) software side to the hardware side
Answer: C
Q3) To design an improved process,it is necessary to understand the existing process.
A)True
B)False
Answer: True
Q4) Data that is summed is called information.
A)True
B)False
Answer: True

Page 4
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Firm infrastructure excludes general management,finance,accounting,legal,and government affairs.
A)True
B)False
Answer: False
Q2) If a value chain's margin is negative,the company must make some change.
A)True
B)False Answer: True
Q3) Availability of substitutes plays a role in determining the bargaining power of suppliers.
A)True
B)False Answer: True
Q4) Supporting activities are easier to calculate than primary activities.
A)True
B)False Answer: False

Page 5
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Explain the four major nonmobile client operating systems and their functions.
Q2) How does a computer store data,and what are the different specifications of data size?
Q3) A 64-bit CPU can address more main memory than a 32-bit CPU.
A)True
B)False
Q4) An individual buying a computer program ________.
A) accrues liability for the usage of the program
B) can install the program on multiple computers
C) just buys a license to use the product
D) can use the same license to activate another program
Q5) McCann Systems,a leading IT firm,develops customized billing software to meet the needs of its individual customers: In this case,the software developed by the firm is referred to as a(n)________.
A) vertical-market application software
B) horizontal-market application software
C) one-of-a-kind application software
D) operating systems software
Q6) What are the different categories of application programs?
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Q7) Explain how computer programs are licensed to individuals and organizations.

Chapter 5: Database Processing
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Sample Questions
Q1) What is a NoSQL DBMS?
Q2) SQL statements can be issued directly to the DBMS by an application program.
A)True
B)False
Q3) In a database,columns that are keys of a different table than the one in which they reside are known as ________ keys.
A) foreign
B) discrete
C) relational
D) continuous
Q4) In a database,the collection of data for all columns is called a file.
A)True
B)False
Q5) Which of the following is true of browser-based database applications?
A) They are written in object-oriented languages like Structured Query Language.
B) The application, DBMS, and the database all reside on the user's computer.
C) They are thin-client applications that need not be pre-installed on a user's computer.
D) They use C++ as the standard language for user-side processing.
Q6) How does one create a database and its structures?
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) DBMS products are generally included in IaaS services.
A)True
B)False
Q2) An online service allows users to integrate their phonebook with their social media profiles and stores it on the cloud: The phonebook is updated with pictures of contacts when they are uploaded on social media sites: Which of the following cloud-based offerings is being provided to the users?
A) network as a service (NaaS)
B) platform as a service (PaaS)
C) infrastructure as a service (IaaS)
D) software as a service (SaaS)
Q3) A system uses cameras and motion-sensing equipment to issue tickets for traffic violations: This system is an example of ________.
A) videotelephony
B) telesurgery
C) telelaw enforcement
D) GPS augmentation
Q4) Explain how platform as a service (PaaS)works.
Q5) What is a virtual private cloud? How does it differ from a private cloud?
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
A) accounting department
B) operations department
C) human resources department
D) customer service department
Q2) When prospects become customers who need to be supported,the organization is in the ________ phase of the customer life cycle.
A) customer engagement
B) marketing
C) customer acquisition
D) relationship management
Q3) CRM systems vary in the degree of functionality they provide.
A)True
B)False
Q4) What are personal information systems?
Q5) How can organizations solve the problems posed by information silos?
Q6) What are information silos?
Q7) Explain the four phases of the customer life cycle.
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Defenders-of-belief communities are well-suited for activities that involve innovation or problem solving.
A)True
B)False
Q2) Social media sponsors are the companies that operate the SM sites.
A)True
B)False
Q3) Social media ________ create the features and functions of the site,and they compete with one another for the attention of user communities and SM sponsors.
A) application providers
B) collaborators
C) dashboards
D) outlets
Q4) Google is an example of a social media application provider.
A)True
B)False
Q5) When confronted with contrary evidence,defenders of belief change their opinion.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A) Data encryption
B) Push publishing
C) Data mining
D) Pull publishing
Q2) Business intelligence enables police departments to better utilize their personnel through predictive-policing.
A)True
B)False
Q3) What is BigData?
Q4) Problematic data are termed dirty data.
A)True
B)False
Q5) The granularity in clickstream data is too coarse.
A)True
B)False
Q6) How is a data warehouse different from a data mart?
Q7) What are the three primary activities in the business intelligence process?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Information systems can be acquired off-the-shelf with adaptation.
A)True
B)False
Q2) As development teams become larger,the average contribution per worker decreases.
A)True
B)False
Q3) During the requirements analysis phase of the systems development life cycle,the development team will create a(n)________ if the new system involves a new database or substantial changes to an existing database.
A) data model
B) prototype
C) archetype
D) test plan
Q4) Business analysts integrate the work of the programmers,testers,and users.
A)True
B)False
Q5) What are the five phases of the systems development life cycle (SDLC)?
Q6) Explain the problems caused due to the systems development life cycle's waterfall nature.
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Implementation risk is increased by outsourcing IS services.
A)True
B)False
Q2) IT must be placed into the structure of an IS before an organization can use it.
A)True
B)False
Q3) The size and structure of the development group depends on whether programs are developed in-house.
A)True
B)False
Q4) A user support representative installs software and repairs computer equipment.
A)True
B)False
Q5) Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).
Q6) It is a user's responsibility to install patches and fixes when asked to do so.
A)True
B)False
Q7) Explain the advantages to the management in outsourcing information systems.
Q8) Explain the responsibilities of information systems users.
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Chapter 12: Information Security Management
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Sample Questions
Q1) Explain the two critical security functions that an organization's senior management needs to address.
Q2) Incident-response plans should provide centralized reporting of all security incidents.
A)True
B)False
Q3) Organizations should protect sensitive data by storing it in ________ form.
A) digital
B) standardized
C) encrypted
D) structured
Q4) The existence of accounts that are no longer necessary do not pose any security threats.
A)True
B)False
Q5) A threat is a person or an organization that seeks to obtain or alter data illegally,without the owner's permission or knowledge.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Sample Questions
Q1) Multiple versions of a document are created when a group of people collaborate.
A)True
B)False
Q2) In a collaborative team,the work proceeds in a series of steps in which one person produces something,others criticize it,and then a revised version is produced: These steps are known as ________.
A) iterations
B) alternatives
C) redundancies
D) dissolutions
Q3) The fundamental purpose of the ________ phase of project management is to set the ground rules for the project and the team.
A) finalizing
B) starting
C) doing
D) planning
Q4) Operational decisions are almost always collaborative. A)True
B)False
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Chapter 14: Collaborative Information Systems for Student Projects
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Sample Questions
Q1) Which of the following is an example of asynchronous communication?
A) multiparty text chat
B) videoconferencing
C) email
D) webinar
Q2) Which of the following is an example of synchronous communication?
A) email
B) team survey
C) multiparty text chat
D) discussion forum
Q3) A face-to-face meeting is an example of asynchronous communication.
A)True
B)False
Q4) The ________ collaboration tool set has a full set of features,including content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A) minimal
B) optimal
C) good D) comprehensive
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Chapter 15: Mobile Systems
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Sample Questions
Q1) ________ systems are information systems that support users in motion.
A) Data
B) Mobile
C) Remote
D) Web-based
Q2) Native mobile applications can be developed by technically oriented Web developers and business professionals.
A)True
B)False
Q3) What is roaming? What are its applications?
Q4) Just-in-time data removes the premium for the ability to access,query,and present product data.
A)True
B)False
Q5) Professional programming languages such as Objective-C and VB.Net are preferred to develop thin-client mobile applications.
A)True
B)False
Q6) What is just-in-time data?
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Chapter 16: Introduction to Microsoft Excel 2013
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Sample Questions
Q1) A ________ is a table of data having rows and columns.
A) spreadsheet
B) matrix
C) gridline
D) ribbon
Q2) To add graphs,hyperlinks,or images to an Excel worksheet,the ________ tab is used.
A) DATA
B) FORMAT
C) VIEW
D) INSERT
Q3) In Excel,every formula must begin with an equal sign.
A)True
B)False
Q4) The rows in an Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q5) What are the different ways of entering data into an Excel worksheet?
Q6) What is a spreadsheet?
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Chapter 17: Database Design
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Sample Questions
Q1) Maximum cardinality in an E-R diagram refers to the maximum number of
A) relationships possible in a diagram
B) entities that can be involved in a relationship
C) identifiers possible in a particular diagram
D) attributes an entity can have
Q2) Which of the following is true of entities?
A) An identifier's value is associated with every entity in the data model.
B) Entities can only represent a logical construct or transaction, not a physical object.
C) Entities' characteristics are described by attributes.
D) The relationships between entities are known as attributes.
Q3) ________ describe the characteristics of entities.
A) Attributes
B) Dependencies
C) Cardinalities
D) Alternatives
Q4) Explain the role of users in designing a database.
Q5) 1:N means that more than one entity is allowed on each side of the relationship.
A)True
B)False

19
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Chapter 18: Using Microsoft Access 2013
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Sample Questions
Q1) Which of the following is a valid entry for Field Size if the Data Type of the field is "Number"?
A) 10
B) 10.5
C) long integer
D) character
Q2) In Access,to modify the design of a default table,one must select the Relationships option in the DESIGN tab.
A)True
B)False
Q3) Which of the following statements is true about naming a new database in Microsoft Access?
A) A user must type the name of his new database in the blank provided under File Name.
B) A user must select the name of his new database from the drop down list provided next to the File name.
C) Access opens the new database with the default name, database 1.
D) Access opens the new database with the default name, database A.
Q4) Explain the procedure for creating a new database using Microsoft Access.
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Chapter 19: Using Excel and Access Together
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Sample Questions
Q1) What are delimited text files?
Q2) A pie chart can be used to compare results of various data for two years or more.
A)True
B)False
Q3) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
Q4) The process of transferring data from one computer system to another is referred to as ________.
A) auto transfer
B) import/export
C) buffer overrun
D) reallocation
Q5) A user can produce two different reports from a single set of Excel data,by importing this data into Access and using the Access report generator.
A)True
B)False
Q6) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Sample Questions
Q1) Users can download data at a maximum speed of 10 Mbps using cable lines.
A)True
B)False
Q2) What are the three important functions of an ISP?
Q3) Which of the following is a component of the user tier?
A) computers that have browsers that request and process Web pages
B) computers that run Web servers and process application programs
C) computers that run a DBMS that processes requests for data from a commerce server
D) computers that receive Web page requests and send them to an available server to minimize customer delays in a facility called a Web farm
Q4) What is the difference between a LAN and a WAN? Give an example of how each one could be used in business.
Q5) Which of the following statements about LAN protocols is true?
A) LAN protocols are determined by the ISPs.
B) The IEEE 802.11 protocol is also called Ethernet.
C) Wired LANs use IEEE 802.11 protocol.
D) The IEEE 802.3 protocol specifies only hardware characteristics.
Q6) What is a domain name? What is the procedure to get a domain name?
Page 22
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Chapter 21: Enterprise Resource Planning ERP Systems
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Sample Questions
Q1) Explain briefly the steps for implementing ERP systems.
Q2) ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.
A)True
B)False
Q3) As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.
A)True
B)False
Q4) Which of the following is an example of a supply chain activity?
A) scheduling
B) sales prospecting
C) procurement
D) cash management
Q5) An example of a stored procedure would be never to sell certain items at a discount.
A)True
B)False
Q6) What is the primary purpose of an ERP system?
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Chapter 22: Supply Chain Management
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Sample Questions
Q1) Profitability of a supply chain increases if all the organizations in the supply chain operate at their maximum profitability.
A)True
B)False
Q2) Explain inter-enterprise processes with an example.
Q3) The Automated Clearing House system among banks is an example of an inter-enterprise system.
A)True
B)False
Q4) The presence of information systems has expanded supply chain speed.
A)True
B)False
Q5) In a supply chain,distributors order products from ________.
A) retailers
B) manufacturers
C) customers
D) suppliers
Q6) Explain the bullwhip effect with an example.
Q7) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Sample Questions
Q1) Custom content management applications are expensive to develop and maintain.
A)True
B)False
Q2) Which of the following is a challenge of content management?
A) Content databases cannot hold large numbers of documents.
B) Documents exist in isolation from each other.
C) The systems must maintain linkages among documents.
D) The document contents are nonperishable.
Q3) ________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.
A) Document management systems
B) Expert systems
C) Content management systems
D) Enterprise resource planning systems
Q4) Expert systems came into existence long after the use of social media and the Internet.
A)True
B)False
Q5) What are expert systems?

Page 25
Q6) What is the purpose of a rich directory?
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Chapter 24: Database Marketing
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Sample Questions
Q1) A cross-selling opportunity is created when a consumer purchases only a single product.
A)True
B)False
Q2) Databases are a key component of database marketing.
A)True
B)False
Q3) Which of the following marketing techniques refers to the application of business intelligence systems to the planning and execution of marketing programs?
A) ambush marketing
B) viral marketing
C) database marketing
D) guerrilla marketing
Q4) A market-basket analysis shows the products that customers tend to buy together.
A)True
B)False
Q5) What is a market-basket analysis?
Q6) Describe the process of conducting RFM analysis.
Q7) What is database marketing?

Page 27
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Chapter 25: Reporting Systems and OLAP
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Q1) Which of the following is a drawback of OLAP reports?
A) They have a single or no dimension.
B) Their format is static in nature.
C) They require a lot of computing power.
D) They can perform arithmetic operations only on single sets of data.
Q2) The ________ function of a reporting system pushes reports or allows them to be pulled according to report management metadata.
A) report authoring
B) report monitoring
C) report delivery
D) report evaluation
Q3) Which of the following types of reports is an example of a push report?
A) static report
B) dynamic report
C) query report
D) OLAP report
Q4) What is the difference between push and pull reports?
Q5) An OLAP cube is a characteristic of a measure in an OLAP report.
A)True
B)False

28
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Chapter 26: Geographic Information Systems GIS
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Sample Questions
Q1) A geofence can be used to ________.
A) divide the earth into several north-south segments
B) place the locations on the surface of the earth onto a flat surface
C) estimate the boundaries of locations that are included in a map
D) protect company personnel who operate in dangerous locations
Q2) The Military Grid Reference System divides the earth into 60 north-south segments called zones.
A)True
B)False
Q3) Raster maps overcome the deficiencies of vector maps but are difficult to create.
A)True
B)False
Q4) A geographic information system (GIS)is an information system that captures,stores,analyzes,and displays ________ data.
A) geospatial
B) geosynchronous
C) geological
D) geometric
Q5) What is asset tracking?
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Chapter 27: Systems Development Project Management
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Q1) The Project Management Body of Knowledge (PMBOK)Guide identifies those practices that are known to be effective for different situations and briefly describes their use.
A)True
B)False
Q2) In the context of a systems development project,which of the following statements is true of the relationships between requirements,cost,and time?
A) Increasing the time for the completion of a project always increases the cost of the project.
B) Increasing the cost of a project can always reduce the time required to finish the project.
C) Reducing the requirements in a project rarely affects the time required to finish the project.
D) Reducing the number of requirements in a project reduces the overall cost of the project.
Q3) In case of task dependencies in a project,all tasks must begin and end at the same time.
A)True
B)False
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Chapter 28: Agile Development
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Q1) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things,such as a runway.
A)True
B)False
Q2) Agile development methodologies advocate the design of the complete system at the beginning.
A)True
B)False
Q3) Which of the following statements is true about velocity?
A) The customer sets the velocity of each scrum period.
B) When a project begins, the senior team members guess the velocity of the team.
C) After a scrum team commits to requirements in a scrum period, it estimates the velocity it can achieve.
D) A team should approach the scrum master to change the order of the requirements it has committed to.
Q4) Briefly outline the scrum essentials.
Q5) Why is the systems development life cycle (SDLC)losing credibility?
Q6) In a scrum,who is a product owner?
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Chapter 29: Business Process Management
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Q1) In which of the following instances will a business continually be in crisis,dealing with one process emergency after another?
A) when the organization plans to develop the business process
B) when an organization actively seeks to change business processes
C) when the organization waits and lets the need for change just happen to them
D) when the organization plans to update its business process
Q2) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q3) A company stops stocking an item but procures it directly from the manufacturer: This implies that the company has made a change in its ________.
A) product line
B) supply chain
C) credit policy
D) distribution structure
Q4) Business processes and information systems are synonymous terms.
A)True
B)False
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Chapter 30: International Mis
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Sample Questions
Q1) With the fall of the Soviet Union,the economies of Russia and Eastern Europe became alienated from the rest of the world market.
A)True
B)False
Q2) The bullwhip effect is a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.
A)True
B)False
Q3) What are the problems of inherent processes?
Q4) How does the global economy change competitive strategy?
Q5) How has the global economy changed the competitive environment?
A) Suppliers are not required to reach a wide range of customers.
B) Customers now have less access to information about substitutes.
C) It has intensified rivalry by increasing product and vendor choices.
D) It has made it easier for new market entrants in all fields to penetrate the market.
Q6) What are the issues that have to be addressed when localizing a computer program?
Q7) How do global information systems affect supply chain profitability?
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