Introduction to Information Systems
Exam Solutions
Course Introduction
Introduction to Information Systems provides an overview of how information systems are used within organizations to support business operations, management decision-making, and strategic advantage. The course introduces fundamental concepts of hardware, software, data management, networking, and security, while exploring the role of information systems in enabling business processes and solving organizational challenges. Students will examine the social, ethical, and global implications of information systems, and develop a foundational understanding of systems development, enterprise systems, and emerging technologies shaping the digital landscape.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Because of Moore's Law,the cost of data processing,communications,and storage
A)is essentially zero
B)has leveled off
C)has increased exponentially
D)is witnessing an upward trend
Answer: A
Q2) ________ is the activity of two or more people working together to achieve a common goal,result,or work product.
A)Venturing
B)Enterprising
C)Assimilation
D)Collaboration
Answer: D
Q3) Which of the following is the weakest password?
A)B33rmu9
B)As60$T1dd?dc
C)Qw37^T1bb?as
D)3B47qq<3>5!7bdE
Answer: A
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Chapter 2: Business Processes, Information Systems and Information
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Q1) In swimlane format,________ are specific tasks that need to be accomplished as part of a business process.
A)resources
B)databases
C)repositories
D)activities
Answer: D
Q2) Average wage is knowledge that can be derived from the data of individual wages.
A)True
B)False
Answer: True
Q3) According to the business process modeling notation,the end of a business process is symbolised by a ________.
A)square having a narrow border
B)square having a thick border
C)circle having a narrow border
D)circle having a thick border
Answer: D
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Q1) How did Porter define technology,human resources,and firm infrastructure?
Answer: Porter defined technology broadly.It includes research and development,but it also includes other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full-time and part-time employees.Finally,firm infrastructure includes general management,finance,accounting,legal,and government affairs.
Q2) Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall.Which of the following forces is Simpson's Lawn Services addressing?
A)the control exercised by Acme Corp. ,who supplies Simpson's with lawn mowers
B)the bargaining power of the City Football Club who are Simpson's customers
C)the power held by the landlord of the Simpson's office space
D)the threat posed by Roger's Landscapes,a new competitor
Answer: D
Q3) Supporting activities are easier to calculate than primary activities.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) Which of the following is used to receive and process thousands of requests from a large number of users?
A)a server farm
B)a client computer
C)a stand-alone server
D)a data bus
Q2) When a user needs to load more data into an existing program,which of the following instructions will an operating system direct the CPU to attempt?
A)wait for the existing program to be closed
B)replace the memory used by the existing program with the new data
C)place the new data into unused memory
D)restart the existing program
Q3) Hardware consists of electronic components that input,process,output,and store data.
A)True
B)False
Q4) The CPU loads programs into the memory as chunks.
A)True
B)False
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Chapter 5: Database Processing
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Q1) Define SQL.
Q2) In a database,columns that are keys of a different table than the one in which they reside are known as ________ keys.
A)foreign
B)discrete
C)continuous
D)relational
Q3) What is a database application?
Q4) Describe the contents of a database.
Q5) Conducting training to ensure that users and operations personnel know and understand recovery procedures is a(n)________ of the DBMS.
A)administrative function
B)creation function
C)processing operation
D)modification function
Q6) A database is a self-describing collection of integrated records.
A)True
B)False
Q7) What is a NoSQL DBMS?
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Chapter 6: The Cloud
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Q1) An online service allows users to integrate their phonebook with their social media profiles and stores it on the cloud.The phonebook is updated with pictures of contacts when they are uploaded on social media sites.Which of the following cloud-based offerings is being provided to the users?
A)software as a service (SaaS)
B)network as a service (NaaS)
C)platform as a service (PaaS)
D)infrastructure as a service (IaaS)
Q2) What is a private cloud? What are its limitations?
Q3) Cloud computing is likely to enable organisations to obtain elastic resources at very low costs.
A)True
B)False
Q4) Which of the following statements is true about cloud services?
A)Cloud service vendors tend to avoid virtualisation.
B)Financial institutions are not likely to hire cloud services from a vendor.
C)Cloud services always allow customers to maintain physical control over its data.
D)In-house hosting is generally preferable to cloud hosting.
Q5) What is a content delivery network? What are its advantages?
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Chapter 7: Organisations and Information Systems
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Q1) What is ERP?
Q2) Explain workgroup information systems.
Q3) ________ are systems that are shared by two or more independent organisations.
A)Inter-enterprise information systems
B)Workgroup information systems
C)Enterprise information systems
D)Personal information systems
Q4) An inter-enterprise PRIDE system is also referred to as a distributed system.
A)True
B)False
Q5) The contact manager in an iPhone is an example of a personal information system. A)True
B)False
Q6) Explain the four phases of the customer life cycle.
Q7) One of the reasons why people fear change is because it threatens their self-efficacies.
A)True
B)False
Q8) What are information silos?
Q9) Explain inter-enterprise information systems. Page 9
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Chapter 8: Social Media Information Systems
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Q1) SM application providers store and retrieve SM data on behalf of sponsors and user communities.
A)True
B)False
Q2) Social media ________ are the companies that operate the SM sites.
A)outlets
B)newsrooms
C)sponsors
D)application providers
Q3) Which of the following statements is true of defenders of belief?
A)They seek conformity and want to convince others of the wisdom of their opinions.
B)When confronted with contrary evidence,they change their opinion.
C)Their communities do not facilitate activities like sales and marketing.
D)They are effective for activities that involve innovation and problem solving.
Q4) In social CRM,relationships between organisations and customers are fixed.
A)True
B)False
Q5) What are seekers-of-the-truth communities?
Q6) Explain the major sources of user-generated content problems.
Page 11
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Chapter 9: Business Intelligence Systems
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Q1) The use of an organisation's operational data as the source data for a BI system is not usually recommended because it ________.
A)considers only external data and not internal data regarding an organisation's functions
B)is not possible to create reports based on operational data
C)requires considerable processing and can drastically reduce system performance
D)is not possible to perform business intelligence analyses on operational data
Q2) What are business intelligence systems?
Q3) Which of the following problems is particularly common for data that have been gathered over time?
A)missing values
B)wrong granularity
C)lack of consistency
D)lack of integration
Q4) Facts about data,such as its source,format,assumptions,and constraints,are called metadata.
A)True
B)False
Q5) Differentiate between push publishing and pull publishing.
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Chapter 10: Information Systems Development
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Q1) Plunge installation is sometimes called direct installation.
A)True
B)False
Q2) Explain how the software component of an information system is designed.
Q3) It is essential to estimate a system's cost to calculate its rate of return.
A)True
B)False
Q4) Which of the following is true of information systems?
A)They can be adapted to fit business needs.
B)They cannot be purchased as off-the-shelf software.
C)They are off-the-shelf software without adaptation.
D)They cannot be tailor made.
Q5) Which of the following is a major concern for developers in a systems development life cycle process?
A)agreeing on the basic tasks to be performed to build a system
B)moving through the unstructured phases of the cycle
C)having to work with a team of specialists
D)performing repetitive tasks of a completed phase
Q6) What are the five phases of the systems development life cycle (SDLC)?
Q7) What are patches and service packs?
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Chapter 11: Information Systems Management
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Q1) IT must be placed into the structure of an IS before an organisation can use it.
A)True
B)False
Q2) ________ refers to the leasing of hardware with pre-installed operating systems.
A)Platform as a Service
B)Software as a Service
C)IaaS cloud hosting
D)Outsourcing
Q3) What are the major functions of the information systems department?
Q4) New information systems must be consistent with an organisation's goals and objectives.
A)True
B)False
Q5) Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.
Q6) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q7) Explain the responsibilities of information systems users.
Q8) What is the typical structure of an organisation's IS department?
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Chapter 12: Information Security Management
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Q1) Malware protection is an example of a technical safeguard.
A)True
B)False
Q2) A(n)________ is a computer program that senses when another computer is attempting to scan a disk or access a computer.
A)malware definition
B)business intelligence system
C)account administration system
D)intrusion detection system
Q3) ________ occurs when computer criminals invade a computer system and replace legitimate programs with their own unauthorised ones.
A)Encryption
B)Sniffing
C)Usurpation
D)Spoofing
Q4) Typically,a help-desk information system has answers to questions that only the true or actual user of an account or system would know.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Operational decisions are almost always collaborative.
A)True
B)False
Q2) ________ decisions are decisions about the allocation and utilisation of resources.
A)Managerial
B)Operational
C)Critical
D)Strategic
Q3) Explain the three primary criteria for successful collaboration.
Q4) Differentiate between cooperation and collaboration with examples.
Q5) Which of the following is the first and most fundamental collaboration purpose?
A)manage projects
B)solve problems
C)become informed
D)make decisions
Q6) Business professionals are primarily concerned about the successful outcome of collaboration.
A)True
B)False
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) ________ communication occurs when team members do not meet at the same time.
A)Synchronous
B)Nonprocedural
C)Asynchronous
D)Procedural
Q2) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q3) What is version management and why is it important?
Q4) Explain synchronous and asynchronous communications in organisations with examples.
Q5) Workflows cannot be defined on Microsoft SharePoint for multistage business processes.
A)True
B)False
Q6) The document checkout feature in SharePoint allows users to simultaneously edit documents.
A)True
B)False Page 17
Q7) Explain the importance of Microsoft SharePoint in task management.
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Chapter 15: Mobile Systems
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Q1) State the primary characteristics of a quality mobile application.
Q2) Which of the following is true about quality mobile user experiences?
A)Users' content must occupy limited display space on mobile systems.
B)Applications must be designed to one scale,so that they fit one particular display appropriately.
C)Use of content to drive application behaviour is called indirect interaction.
D)Power usage on mobile devices can be minimised by moving complex code to cloud servers.
Q3) Which of the following development languages is used in native mobile applications?
A)HTML5
B)JavaScript
C)CSS3
D)Objective-C
Q4) Context-sensitive chrome pops up in the display when appropriate.
A)True
B)False
Q5) Thin-client applications are limited by the capabilities of the browser.
A)True
B)False
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) What is a spreadsheet?
Q2) The ________ tab is used for configuring the appearance of Excel. A)VIEW
B)HOME
C)DATA
D)REVIEW
Q3) To save a worksheet in Excel,the Save option in the Edit menu is used.
A)True
B)False
Q4) In Excel,the INSERT tab is used to add pictures,graphs,and hyperlinks.
A)True
B)False
Q5) The rows in an Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q6) The VIEW tab is used to configure the appearance of Excel.
A)True
B)False
Q7) What are the different ways of entering data into an Excel worksheet?
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Chapter 17: Database Design
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Q1) Entities have relationships to attributes but not to each other.
A)True
B)False
Q2) The data integrity problem can occur only if data are ________.
A)replaced
B)duplicated
C)missing
D)insufficient
Q3) Explain the database development process.
Q4) To represent an N:M relationship between two entities,two normalised tables are sufficient.
A)True
B)False
Q5) The data integrity problem can occur only if data are missing.
A)True
B)False
Q6) 1:N means that more than one entity is allowed on each side of the relationship.
A)True
B)False
Q7) How is a data model transformed into a database design?
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Chapter 18: Using Microsoft Access 2013
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Q1) Microsoft Access can be used to create and process queries.However,it does not provide a graphical interface for the queries.
A)True
B)False
Q2) In Microsoft Access,a user has to define the relationships between tables before creating the tables.
A)True
B)False
Q3) Which of the following is one of the alternatives for creating a data entry form in Microsoft Access?
A)using the default table display
B)using the query wizard
C)using the data definition tab
D)using the property sheet
Q4) Microsoft Access can process SQL.
A)True
B)False
Q5) How can a user generate reports in Microsoft Access?
Q6) What steps must a database designer take before creating a database with Access?
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Chapter 19: Using Excel and Access Together
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Q1) Excel cannot be used to perform calculations on data imported from Access.
A)True
B)False
Q2) Data can be exchanged between Excel and Access by exporting the data into a text file and then importing that text data.
A)True
B)False
Q3) Which of the following procedures must be used to create a named range for data in Excel?
A)highlight the required data click the Data tab click Connections in the Connections section enter a suitable name
B)highlight the required data click the Design tab click Property Sheet in the Show/Hide section enter a suitable name
C)highlight the required data click the Formulas tab click Define Name in the Defined Names section enter a suitable name
D)highlight the required data click the Home tab click Insert Name in the Cells section enter a suitable name
Q4) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following protocols is commonly used by wired LAN?
A)EVDO
B)DSL
C)IEEE 802.3
D)WiMax
Q2) A ________ receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.
A)content delivery network
B)commerce server
C)URL
D)browser
Q3) Which of the following refers to an address on the Internet?
A)File Transfer Protocol
B)Digital Subscriber Line
C)Internet Service Provider
D)Uniform Resource Locator
Q4) The TCP/IP Protocol architecture uses the same protocol in all its layers.
A)True
B)False
Q5) What is the difference between a Web server and a commerce server?
Page 24
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) The ERP training sessions in which the implementing organisation's employees teach the ERP trainers about the organisation's processes are called train the trainer.
A)True
B)False
Q2) Maintaining a general ledger is a(n)________ activity that must be integrated into applications in order to form a true ERP product.
A)human resources
B)supply chain
C)manufacturing
D)accounting
Q3) Sage offers some components of its ERP products on the cloud as SaaS.
A)True
B)False
Q4) An ERP implementation depends primarily on the backing of a departmental manager.
A)True
B)False
Q5) Explain how organisations of different sizes use ERP differently.
Q6) Give a brief description of Microsoft's ERP products.
Page 25
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Chapter 22: Supply Chain Management
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Q1) Information systems have enabled suppliers to increase the size of their inventories.
A)True
B)False
Q2) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q3) The ________ is used as the measure of supply chain speed.
A)amount of goods exchanged in a given period of time
B)total profit generated by the components of supply chain
C)dollar value of goods exchanged in a given period of time
D)time taken to transport goods from one component to another
Q4) Inter-enterprise information systems are necessary to share consumer-demand information.
A)True
B)False
Q5) How do information systems affect supply chain performance?
Q6) Explain the bullwhip effect with an example.
Q7) Explain inter-enterprise processes with an example.
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organisational structure and expertise.
A)article directory
B)rich directory
C)external directory
D)web directory
Q2) Which of the following is a challenge of content management?
A)The systems must maintain linkages among documents.
B)Content databases cannot hold large numbers of documents.
C)The document contents are nonperishable.
D)Documents exist in isolation from each other.
Q3) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q4) What are content management systems? Define any three challenges of content management.
Q5) What are the alternatives to content management applications?
Q6) What is the purpose of a rich directory?
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Chapter 24: Database Marketing
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Q1) A market-basket analysis shows the products that customers tend to buy together.
A)True
B)False
Q2) What is database marketing?
Q3) Databases are a key component of database marketing.
A)True
B)False
Q4) Describe the process of conducting RFM analysis.
Q5) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q6) Data mining techniques are essential for database marketing.
A)True
B)False
Q7) The more times two items occur in the same transaction,the higher is the probability of them being purchased together.
A)True
B)False
Q9) What is a market-basket analysis? Page 28
Q8) Define the three market-basket terminologies: support,confidence,and lift.
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Chapter 25: Reporting Systems and Olap
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Q1) Push reports are generated only on receiving a user request.
A)True
B)False
Q2) The process of dividing the data in OLAP reports into more details is termed drill-down.
A)True
B)False
Q3) Which of the following is an example of a measure in an OLAP report?
A)sales region
B)customer location
C)average sales
D)customer type
Q4) A(n)________ enables people to create information by processing data from disparate data sources and delivering that information to its proper user on a timely basis.
A)reporting system
B)domain name system
C)operating system
D)intrusion detection system
Q5) Describe online analytical processing.
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Chapter 26: Systems Development Project Management
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Q1) What is the Project Management Body of Knowledge (PMBOK<sup>®</sup>)Guide for project management?
Q2) Increasing the cost of a project can reduce the time required to complete the project up to a certain point,beyond which,the time required would increase due to
A)economies of scale
B)diseconomies of scale
C)economies of scope
D)diseconomies of scope
Q3) The smaller and shorter a project,the greater the chance of disruption due to unanticipated events.
A)True
B)False
Q4) ________ is the knowledge area that refers to the management of an entire project and the construction of the final product.
A)Quality management
B)Procurement management
C)Communications management
D)Project integration
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Chapter 27: Agile Development
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Q1) Which of the following is an advantage of using agile techniques over the SDLC?
A)A working version of the product is delivered frequently during the project.
B)Changes in systems requirements are incorporated towards the end of the project.
C)In projects using agile techniques,customers test only the completed version of the product.
D)System design is completed at the beginning of the project.
Q2) Unlike agile techniques,the systems development life cycle (SDLC)delivers benefits early and often.
A)True
B)False
Q3) Briefly outline the scrum essentials.
Q4) Agile development methodologies discourage interaction between developers and customers.
A)True
B)False
Q5) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
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Chapter 28: Business Process Management
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Q1) An information system that processes a particular database will be used by only one business process.
A)True
B)False
Q2) While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.
A)True
B)False
Q3) Which of the following statements is true of process problems?
A)The task of solving a process problem is ideally given to systems analysts.
B)Business analysts prefer to use process schematics instead of Business Process Modeling Notation.
C)When a business process has simply evolved,it's possible that no one knows the entire process.
D)An as-is diagram for business processes exists in all organisations.
Q4) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q5) Describe business process management (BPM)in brief.
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Chapter 29: International Mis
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Q1) Information systems increase inventories.
A)True
B)False
Q2) How has the global economy changed the competitive environment?
A)It has made it easier for new market entrants in all fields to penetrate the market.
B)Customers now have less access to information about substitutes.
C)It has intensified rivalry by increasing product and vendor choices.
D)Suppliers are not required to reach a wide range of customers.
Q3) Because of the ________ effect,a dollar spent will contribute two or three dollars of activity to the economy.
A)distribution
B)bullwhip
C)butterfly
D)accelerator
Q4) To localise a computer program,all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
Q5) How do global information systems affect supply chain profitability?
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