Introduction to Information Systems Exam Review
Course Introduction
Introduction to Information Systems provides a comprehensive overview of how information systems are used to support business operations, decision-making, and strategic initiatives in modern organizations. Students will explore foundational concepts such as hardware, software, databases, networks, and the internet, as well as the vital role of information systems in managing data and improving efficiency. The course also examines ethical, security, and global issues related to information technology, preparing students to leverage digital tools and resources effectively in a variety of business contexts.
Recommended Textbook
Business Driven Information Systems 2nd Edition by Paige Baltzan
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16 Chapters
1932 Verified Questions
1932 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Trust, justice, and ethics capture what employees feel when thinking about their jobs and doing their day-to-day work.
A)True
B)False
Answer: False
Q2) Which of the following considers employees' psychological responses to job demands that tax or exceed their capabilities?
A) Job satisfaction
B) Ability
C) Job performance
D) Leadership style
E) Stress
Answer: E
Q3) According to the integrative model, job satisfaction is a(n) ______.
A) individual outcome
B) organizational mechanism
C) group mechanism
D) individual mechanism
E) group outcome
Answer: D
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Chapter 2: Job Performance
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Creative ideas that are not implemented do not count toward positive job performance.
A)True
B)False
Answer: False
Q2) Courtesy refers to keeping coworkers informed about matters that are relevant to them.
A)True
B)False
Answer: True
Q3) Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?
A) Handling work stress
B) Solving problems creatively
C) Dealing with uncertain and unpredictable work situations
D) Learning work tasks, technologies, and work situations
E) Demonstrating interpersonal adaptability
Answer: D
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Page 4
Chapter 3: Organizational Commitment
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Nelson Roe works as an assistant coach for the Washington Hoops in the U.S. Basketball Association. Recently, he was offered the head coaching duties with the Portland River Otters. Though their terms and remuneration were very attractive and it would have been a huge career move for Nelson, he declined the offer. He felt it was with Washington Hoops that he had learned and developed as a coach and that staying with the Hoops was the right thing to do and was his obligation. This is an example of _____ commitment.
A) continuance
B) intuitive
C) evaluative
D) normative
E) affective
Answer: D
Q2) A lack of employment alternatives is one of the factors that increase continuance commitment.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Satisfaction
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Moods can be characterized in two ways: occupancy and engagement.
A)True
B)False
Q2) Is job satisfaction affected by day-to-day events? Explain.
Q3) Evan, Patrick, and Jamie have just finished their team's project and are waiting for their supervisor's feedback. Jamie had ensured that the project was completed on time and met all the requirements. She received good feedback on the part she worked on. She is elated and enthusiastic about her future projects.. According to Figure 4-6, Different Kinds of Moods, her mood would be labeled as:
A) intense negative.
B) intense deactivated.
C) unpleasant deactivated.
D) intense positive.
E) pleasant deactivated.
Q4) The JDI assesses all of the following satisfaction facets except: A) altruism.
B) pay.
C) promotion.
D) supervisor.
E) coworker.
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Chapter 5: Stress
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The organization must help its employees cope with stress. List the various resources an organization can provide to help employees cope with stressors.
Q2) Describe the practices that organizations use to reduce employee strains.
Q3) The particular demands that cause people to experience stress are called:
A) stressors.
B) Type C demands.
C) strains.
D) burnouts.
E) Type B demands.
Q4) Martha owns an event management firm. During the holiday season, especially during Christmas, she finds herself overloaded with work, which often makes her feel irritable and anxious. To calm herself, she often takes time out to go swimming. In this example, the coping strategy that Martha uses can be classified as:
A) primary appraisal.
B) cognitive coping.
C) emotion-focused coping.
D) Type A coping behavior.
E) Type B coping behavior.
Q5) What is a stress audit? Explain how to reduce stressors and strains.
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Chapter 6: Motivation
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Individuals who value money for the achievement, respect, and freedom it confers value the rational meaning of money.
A)True
B)False
Q2) _____ captures the value of a work goal or purpose, relative to a person's own ideals and passions.
A) Meaningfulness
B) Self-determination
C) Competence
D) Impact
E) Integrity
Q3) The need to be able to predict one's future is a(n) _____ need.
A) relatedness
B) control
C) esteem
D) self-actualization
E) self-regard
Q4) Define and explain motivation and its forces.
Q5) Identify and explain the factors that alter the effects of goal setting on task performance.
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) _____ is defined as the perception that the authority adheres to a set of values and principles that the trustor finds acceptable.
A) Abusive supervision
B) Competence
C) Ability
D) Integrity
E) Benevolence
Q2) Bryan, a first-line supervisor at Little Toys, regularly uses abusive and derogatory words when dealing with his subordinates. Many employees have also heard Bryan refer to specific employees with inappropriate labels ridiculing their ethnicity, names, or weaknesses. From the scenario, it can be concluded that workers at Little Toys lack
A) distributive justice
B) informational justice
C) procedural justice
D) interpersonal justice
E) restorative justice
Q3) What is moral intensity? Briefly explain the factors that drive moral intensity.
Q4) How do employees evaluate the fairness of an authority's decision making?
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Chapter 8: Learning and Decision Making
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) _____ refers to the decision to continue to follow a failing course of action.
A) Availability bias
B) Confirmation bias
C) Escalation of commitment
D) Gambler's fallacy
E) Halo effect
Q2) To be a rational decision maker, one should do all of these except:
A) boil the problem down to something that is easily understood.
B) evaluate all the alternatives simultaneously.
C) use accurate information to evaluate alternatives.
D) pick the alternative that maximizes value.
E) develop an exhaustive list of alternatives to consider as solutions.
Q3) ABC Corporation reviews its employees' salaries at the end of each fiscal year and gives raises as warranted. This is an example of _____ reinforcement.
A) variable ratio
B) fixed interval
C) continuous
D) fixed ratio
E) variable interval
Q4) Compare and contrast rational decision making and bounded rationality.
Page 10
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Chapter 9: Personality and Cultural Values
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) According to the MBTI, the best personality type for organizations to hire is the ISTJ.
A)True
B)False
Q2) "Approaching tasks by planning and setting goals" describes the _____ type of Myers-Briggs indicator.
A) perceiving
B) introversion
C) extraversion
D) feeling
E) judging
Q3) Personality refers to the structures and propensities inside people that explain their characteristic patterns of thought, emotion, and behavior.
A)True
B)False
Q4) Those with low scores on neuroticism are more likely to demonstrate Type A behavior patterns.
A)True
B)False
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Page 11
Chapter 10: Ability
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Sample Questions
Q1) Blue Wings Airlines is hiring new pilots. One of the key selection criteria for potential candidates is the ability to choose the right action quickly in response to several different signals and the ability to respond quickly to signaling information after it occurs. The selection criteria indicate that to be selected, a candidate must have the two psychomotor abilities of:
A) perceptual speed and extent flexibility.
B) number facility and response orientation abilities.
C) response orientation and low response time.
D) visualization and gross motor coordination.
E) control movement abilities and originality.
Q2) Scores on cognitive ability tests have a strong negative correlation with measures of performance across different types of jobs.
A)True
B)False
Q3) The Emotional Quotient Inventory has been criticized for measuring personality traits, rather than actual abilities.
A)True
B)False
Q4) Describe the Wonderlic Personnel Test.
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Chapter 11: Teams: Characteristics and Diversity
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) A team consists of two or more people who work independently over some time period to accomplish common goals related to some task-oriented purpose.
A)True
B)False
Q2) Which of the following is not a desirable characteristic of a mission statement?
A) clarity
B) relevance
C) believability
D) urgency
E) universality
Q3) Action teams:
A) generally have tasks that are quite simple.
B) are formed to take on "one-time" tasks.
C) perform tasks that are normally limited in duration.
D) invariably have low member involvement.
E) help the organization achieve its long-term goals.
Q4) A harmonizer attempts to find the halfway point to end conflict.
A)True
B)False
Q5) Identify and briefly describe the five aspects of team composition.
Page 13
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Chapter 12: Teams: Processes and Communication
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) The more communication flows through fewer members of the team, the higher the degree of:
A) centralization.
B) socialization.
C) decentralization.
D) attribution error.
E) groupthink.
Q2) Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors. Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client. He then clearly explains the responsibilities of each member of the team. He is ensuring that his team has high:
A) decision informity.
B) groupthink.
C) hierarchical sensitivity.
D) staff validity.
E) action learning.
Q3) Coordination loss is a necessary aspect of the team experience.
A)True
B)False
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Chapter 13: Leadership: Power and Negotiation
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Which type of power is sometimes referred to as "formal authority"?
A) Structural
B) Personal
C) Legitimate
D) Referent
E) Expert
Q2) Repeated uses of coercive power or repeated reliance on hard influence tactics such as pressure or coalitions could actually decrease organizational commitment levels.
A)True
B)False
Q3) Organizational power includes:
A) legitimate, expert, and referent power.
B) reward, expert, and referent power.
C) coercive, reward, and expert power.
D) reward, expert, and legitimate power.
E) coercive, legitimate, and reward power.
Q4) Describe the various stages in the negotiation process.
Q5) Describe the guidelines for using different types of power.
Q6) What is political skill? Explain the different aspects of political skill.
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Chapter 14: Leadership: Styles and Behaviors
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120 Flashcards
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Sample Questions
Q1) Which of the following decision-making styles is characterized by the highest level of follower control?
A) Consultative
B) Autocratic
C) Delegative
D) Facilitative
E) Negotiative
Q2) Recent research has shown that the development of high LMX relationships is more effective in collectivistic cultures than in individualistic cultures.
A)True
B)False
Q3) _____ suggest that leaders are born, not made.
A) Leader-member exchange theories
B) Ohio State studies of leadership
C) Transformational theories of leadership
D) Contingent theory of leadership
E) Great person theories of leadership
Q4) Describe the four leader decision-making styles with examples.
Q5) Differentiate between initiating structure and consideration.
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Chapter 15: Organizational Structure
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Sample Questions
Q1) Which of the following is the main reason behind many organizations flattening their organizations?
A) It improves employee morale.
B) It provides more rewards for fewer employees.
C) It is used to reduce costs and show investors that the company is profitable.
D) It creates a government subsidy qualification.
E) It increases employee performance.
Q2) As companies grow larger, their organizational charts get simpler.
A)True
B)False
Q3) In a traditional organizational structure, every employee has one person to whom they report.
A)True
B)False
Q4) Differentiate between functional and multi-divisional structures. Provide a diagram of each.
Q5) The most common kind of restructuring in recent years has been a "flattening" of the organization.
A)True
B)False
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Chapter 16: Organizational Culture
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) In practice, there are two common ways to change a culture. They are:
A) ASA framework and socialization.
B) changes in leadership and mergers or acquisitions.
C) ASA framework and changes in leadership.
D) socialization and mergers or acquisitions.
E) mergers and ASA framework.
Q2) Which stage of socialization begins on the day an employee starts work?
A) Encounter
B) Attrition
C) Anticipatory
D) Adaptation and understanding
E) Selection
Q3) The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees refers to organizational:
A) structure.
B) chart.
C) strength.
D) culture.
E) rituals.
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Page 18