Introduction to Information Systems
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Course Introduction
Introduction to Information Systems explores the fundamental concepts and applications of information systems in modern organizations. This course examines how information technology supports business operations, decision-making, and strategic objectives. Students will gain an understanding of the components and types of information systems, such as management information systems, decision support systems, and enterprise systems. Key topics include data management, networking, system development, cybersecurity, and ethical considerations in information technology. Case studies and real-world examples help illustrate the transformative role of information systems in enhancing organizational efficiency and competitiveness.
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Experiencing MIS 6th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Q1) Which of the following statements is true about information systems?
A)They can be bought off the shelf.
B)They are a group of components that produce information.
C)They drive the development of information technology.
D)They are not susceptible to the changing needs of the market.
Answer: B
Q2) Successful experimentation is throwing buckets of money at every crazy idea that enters one's head.
A)True
B)False
Answer: False
Q3) A group of components that interact to achieve some purpose is referred to as a(n)________.
A)system
B)element
C)unit
D)entity
Answer: A
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Chapter 2: Business Processes, information Systems, and Information
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Q1) Data presented in a meaningful context is known as information.
A)True
B)False
Answer: True
Q2) Explain the importance of timeliness of information in an organization.
Answer: Good information requires that data be available in time for its intended use.A monthly report that arrives six weeks late is most likely useless.In such a case,the data has arrived long after the decisions that needed that information have been made.An information system that sends a poor customer credit report after the goods have been shipped is unhelpful and frustrating.Timeliness can be measured against a calendar (six weeks late)or against events (for example,before shipping).
Q3) According to the business process modeling notation,the end of a business process is symbolized by a ________.
A)circle having a thick border
B)circle having a narrow border
C)square having a thick border
D)square having a narrow border
Answer: A
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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Q1) Describe Porter's five forces model.
Answer: Organizational strategy begins with an assessment of the fundamental characteristics and structure of an industry.Porter developed the five forces model to help organizations determine the potential profitability of an industry.Over the years,this model has also been applied to understand organizations' competitive environments.Porter's five competitive forces can be grouped into two types: forces related to competition and forces related to supply chain bargaining power.The competitive forces include competition from vendors of substitutes,competition from new competitors,and competition from existing rivals.The bargaining power forces include the bargaining power of suppliers and the bargaining power of customers.The intensity of each of the five forces determines the characteristics of the industry,how profitable it is,and how sustainable that profitability will be.Organizations examine these five forces and determine how they intend to respond to them.This examination leads to development of competitive strategies.
Q2) If a value chain's margin is negative,the company must reduce the cost of the value chain.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) Which of the following statements is true of an operating system?
A)It does a lot of application-specific work.
B)It comes in particular versions that are written for particular types of hardware.
C)It does only little or no memory management.
D)It has to be the same across all computers in a network in order to process application programs.
Q2) A dual-processor computer has ________ CPUs. A)eight B)four C)two D)sixteen
Q3) How can the Internet of Things act as a disruptive force to change the way in which businesses function?
Q4) The speed of a central processing unit (CPU)is expressed in cycles called ________.
A)hertz B)bits C)bytes D)pixels
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Chapter 5: Database Processing
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Q1) In a database,a table is also called a ________.
A)record
B)matrix
C)file
D)field
Q2) Conducting training to ensure that users and operations personnel know and understand recovery procedures is a task associated with the DBMS ________.
A)processing
B)administration
C)creation
D)modification
Q3) A ________ is a collection of forms,reports,queries,and programs that serves as an intermediary between users and database data.
A)database application
B)metadata table
C)database hierarchy
D)dimension table
Q4) Describe the elements in a database.
Q5) Describe the functions of a database management system (DBMS).
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Chapter 6: The Cloud
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Q1) Explain with an example how platform as a service (PaaS)works.
Q2) Database management system (DBMS)products are included in infrastructure as a service (IaaS).
A)True
B)False
Q3) A routing server determines which content delivery network (CDN)server should respond to a request in real time.
A)True
B)False
Q4) Which of the following is an advantage of using a private cloud over a virtual private cloud (VPC)?
A)Unlike a VPC,the infrastructure required for a private cloud can be built and operated easily.
B)Unlike a VPC,a private cloud can be created and used without the Internet.
C)Unlike a VPC,a private cloud can be built on top of a public cloud infrastructure.
D)Unlike a VPC,a private cloud does not require permission from regulating bodies to host sensitive data.
Q5) Why is the term pooled used to describe the cloud?
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Chapter 7: Organizations and Information Systems
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Q1) Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.
A)True
B)False
Q2) Information silos help in resolving any problem that may arise due to isolated information systems.
A)True
B)False
Q3) Which of the following statements is true of workgroup information systems?
A)Workgroup information systems that support a particular department are called enterprise information systems.
B)Workgroup information systems that support a particular business function are called personal information systems.
C)The users of workgroup information systems are defined by levels of security authorization.
D)Workgroup information systems that support a particular department are sometimes called departmental information systems.
Q4) Explain workgroup information systems.
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Chapter 8: Social Media Information Systems
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Q1) Explain the major sources of user-generated content problems.
Q2) Traditional customer relationship management (CRM)flies in the face of structured and controlled processes of social CRM.
A)True
B)False
Q3) Social media users include only individuals and not organizations that use social media sites.
A)True
B)False
Q4) Content data is data about relationships.
A)True
B)False
Q5) Explain the data component of social media information systems (SMIS).
Q6) A Facebook user likes pages of various organizations on Facebook.The fact that the user has liked a particular organization is an example of ________.
A)content data
B)user response
C)data contribution
D)connection data
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Chapter 9: Business Intelligence Systems
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Q1) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A)Data encryption
B)Data warehousing
C)Data mining
D)Data decryption
Q2) ________ is an unsupervised data mining technique in which statistical techniques identify groups of entities that have similar characteristics.
A)Cluster analysis
B)Content indexing
C)Regression analysis
D)Cloud computing
Q3) The data that an organization purchases from data vendors can act as the source data for a business intelligence system.
A)True
B)False
Q4) What is BigData?
Q5) What are the functions of a data warehouse?
Q6) Explain the functions of a data warehouse.
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Chapter 10: Information Systems Security
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Q1) What are the precautions to be taken when opening email attachments to avoid malwares?
Q2) A(n)________ includes how employees should react to security problems,whom they should contact,the reports they should make,and steps they can take to reduce further loss.
A)application design
B)activity log
C)systems procedure
D)incident-response plan
Q3) With https,data are encrypted using a protocol called the ________.
A)Secure Shell (SSH)
B)Secure Sockets Layer (SSL)
C)File Transfer Protocol (FTP)
D)Post Office Protocol (POP)
Q4) A user name authenticates a user,and a password identifies that user.
A)True
B)False
Q5) Discuss briefly the pros and cons of biometric authentication.
Q6) Describe an incident-response plan.
Q7) Explain the concept of denial of service (DOS)in information management.
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Chapter 11: Information Systems Management
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Q1) Which of the following staff functions is at the top-most level of a typical senior-level reporting relationship?
A)chief information officer (CIO)
B)chief operating officer (COO)
C)chief technology officer (CTO)
D)chief financial officer (CFO)
Q2) The rights of an information systems user depend on the purpose of a system's usage.
A)True
B)False
Q3) Acquiring licensed software is a form of outsourcing.
A)True
B)False
Q4) In order to accomplish organizational goals and objectives,an organization's information systems (IS)must be aligned with its ________.
A)reporting structure
B)culture
C)competitive strategy
D)departments
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Chapter 12: Information Systems Development
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Q1) Beta testing is the last phase of a testing process.
A)True
B)False
Q2) One of the major challenges in systems development is changing technology.
A)True
B)False
Q3) Which of the following is the most important phase in the systems development process?
A)Define the goals and scope of the new information system.
B)Implement the information system.
C)Determine the system's requirements.
D)Adapt systems to changes in requirements.
Q4) Software developers group the fixes for high-priority failures into a group that can be applied to all copies of a given product called a ________.
A)service pack
B)bug
C)patch
D)product key
Q5) Explain how diseconomies of scale can affect systems development.
Q6) What are the tasks of system maintenance?
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Listed below are perspectives of different people working as a team.Which of the following approaches to teamwork will provide the best results?
A)Sarah disagrees with the project plan but does not voice her opinion because she doesn't want to disrupt the functioning of the team.
B)Andrew believes that conflict is healthy for teamwork and doesn't hesitate to criticize the shortcomings of his coworkers' perceptions.
C)Caleb and Adam hold opposing political views but do not discuss their opinions while working so that other team members aren't distracted.
D)Daniel is the team leader and discourages disagreements among team members so that the project can proceed faster.
Q2) It is important for team members to have different ideas and opinions and to express them to each other.
A)True
B)False
Q3) Explain the four phases of project management.
Q4) Explain the three primary criteria for successful collaboration.
Q5) What are the three levels of decision making?
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Storing documents on servers is better than using email attachments because documents have a single storage location.
A)True
B)False
Q2) Which of the following tools helps share content with version management features?
A)Skype
B)Google Docs
C)emails with attachments
D)file server
Q3) What is version management and why is it important?
Q4) The Good collaboration tool set includes content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)True
B)False
Q5) In team surveys,one team member creates a list of questions and the other team members respond.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) What is roaming? What are its applications?
Q2) ________ systems are information systems that support users in motion.
A)Data
B)Mobile
C)Remote
D)Web-based
Q3) Differentiate between native and Web mobile applications.
Q4) A native application is a thick-client application that is designed to work with a particular operating system.
A)True
B)False
Q5) When some applications move complex code onto powered and powerful cloud servers,it improves the security.
A)True
B)False
Q6) Charms refers to the ability to move activities,especially long-running transactions,across devices.
A)True
B)False
Q7) Explain the role of feature content in a quality mobile application.
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) A user enters a1 and a2 into cells G1 and G2,respectively.If the user selects those two cells and drags the small black box to the four cells below them,then the four cells will display ________.
A)a3,a4,a5,and a6
B)b1,b2,c1,and c2
C)A1,A2,A1,and A2
D)a1,a2,a1,and a2
Q2) In Excel,the wide bar of tools and selections that appears just under the tabs is called the ________.
A)menu tab
B)task pane
C)gridline
D)ribbon
Q3) A ________ is a table of data having rows and columns.
A)spreadsheet
B)notepad
C)clip art
D)pie chart
Q4) What are the different ways of entering data into an Excel worksheet?
Q5) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 17: Database Design
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Q1) The general goal of normalization is to ________.
A)create a copy of an existing table
B)establish relationships among the entities in a table
C)convert two or more tables into a single table
D)construct tables such that every table has a single topic
Q2) Explain the role of users in designing a database.
Q3) A data model is a logical representation of the structure of the data.
A)True
B)False
Q4) The data integrity problem can occur only if data are ________.
A)duplicated
B)missing
C)inefficient
D)insufficient
Q5) In an entity-relationship (E-R)diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q6) What are the different types of relationships represented in a data model?
Q7) Explain the database development process.
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access,"Integer" is a valid entry for Field Size if the Data Type is "Text."
A)True
B)False
Q2) Explain the procedure for creating a new database using Microsoft Access.
Q3) In Microsoft Access,the step after creating a relationship between two tables is to ________.
A)create macros
B)enter data
C)provide table description
D)create queries
Q4) In Microsoft Access,after creating a relationship between two tables,the user cannot and need not assign values for the ________.
A)queries
B)primary key
C)foreign key
D)add-ons
Q5) Microsoft Access opens a new database by creating a default table named Table A. A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) Explain the procedure for creating graphs in Microsoft Excel.
Q2) How can Microsoft Excel be used to graph Microsoft Access data?
Q3) How are group totals created in Microsoft Access?
Q4) An organization stores the details of its employees using Microsoft Access.The Employee table has EmployeeName,EmployeeID,Department,and Salary columns.Which of the following statements is true?
A)To view the average salary drawn by the employees of each department,the Group By option should be selected in the Total row under Salary.
B)To count the number of employees in each department,the Group By option should be selected under EmployeeID,and the Count option under Department.
C)To find the sum of salaries drawn by the employees of each department,the Group By option should be selected under Department and Sum under Salary.
D)To count the number of employees having the same salary,the Group By option should be selected under EmployeeID,and Count under Salary.
Q5) Microsoft Access queries can be imported into Microsoft Excel.
A)True
B)False
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Chapter 20: Network and Cloud Technology
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Q1) What are the three important functions of an Internet service provider (ISP)?
Q2) What is the TCP/IP Protocol architecture? Where are the various application-layer protocols?
Q3) Which of the following statements defines an IP address?
A)It is a protocol that specifies the format of Web pages.
B)It is a number that identifies a particular device.
C)It is a piece of message handled by programs that implement Internet protocol.
D)It is a program that breaks up network traffic into pieces before transmission.
Q4) A ________ is a worldwide-unique identity that is affiliated with a public IP address.
A)tag name
B)protocol
C)domain name
D)uniform resource locator
Q5) Most personal computers today that support 10/100/1000 Ethernet conform to the 802.3 specification and allow for transmission at a rate of 10,100,or 1,000 Mbps.
A)True
B)False
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) What is the primary purpose of an enterprise resource planning (ERP)system?
Q2) Explain briefly the steps for implementing enterprise resource planning (ERP)systems.
Q3) Which of the following tasks should be considered while implementing an enterprise resource planning (ERP)application?
A)creating an as-is model that summarizes current business procedures and practices
B)plunging the organization into the new system
C)modeling all current practices "as-is" and implementing them on ERP application
D)modifying every existing practice to match blueprint models
Q4) Explain how organizations of different sizes use enterprise resource planning (ERP)differently.
Q5) Which of the following statements is true of Microsoft's enterprise resource planning (ERP)products?
A)Dynamics CRM is a true ERP product used by large organizations.
B)GP is the easiest of Microsoft's ERP products to install.
C)Nav is likely to continue as a general-ledger program in the future.
D)AX is developed in-house by Microsoft.
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Chapter 22: Supply Chain Management
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Q1) Because of the nature of the bullwhip effect,the maximum variation in demand is faced by ________.
A)suppliers
B)manufacturers
C)distributors
D)retailers
Q2) Which of the following statements is true of inventory?
A)Managing an inventory requires balancing between availability and cost.
B)Inventory size increases as consumers purchase items.
C)Inventory management decisions are limited to the size of the inventory.
D)Increasing the inventory size always increases a company's profitability.
Q3) A major factor that affects supply chain performance is the ________.
A)number of work-centers
B)working capital
C)competitors
D)facilities
Q4) Inter-enterprise information systems are necessary to share consumer-demand information.
A)True
B)False
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) Conversion rate refers to the percent of people that visit a Web site and then immediately leave.
A)True
B)False
Q2) Which of the following is the first step in developing a social media information system (SMIS)?
A)Define what the organization wants to achieve with social media.
B)Identify metrics that will indicate whether an organization has achieved its goals.
C)Maximize metrics like conversion rate and bounce rate.
D)Identify the organization's target audience.
Q3) All companies have teams who are trained to use social media (SM).
A)True
B)False
Q4) Success metrics are also known as key performance indicators (KPIs).
A)True
B)False
Q5) Content management systems cannot store graphics.
A)True
B)False
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Chapter 24: Database Marketing
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Q1) ________ shows how much the base probability increases or decreases when other products are purchased.
A)Lift
B)Support
C)Confidence
D)Cohesion
Q2) The more frequently two items occur in the same transaction,the higher the probability of them being purchased together.
A)True
B)False
Q3) Groups created by decision tree algorithms are as different from each other as possible.
A)True
B)False
Q4) A minimum difference among groups is used as the criterion for constructing the decision tree.
A)True
B)False
Q5) What is database marketing?
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Chapter 25: Reporting Systems and OLAP
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Q1) Which of the following types of reports is an example of a push report?
A)static report
B)dynamic report
C)query report
D)online analytical processing (OLAP)report
Q2) Which of the following types of reports has the ability to sum,count,average,and perform other simple arithmetic operations on groups of data?
A)query reports
B)static reports
C)database reports
D)online analytical processing (OLAP)reports
Q3) An online analytical processing (OLAP)cube can also be referred to as an
A)OLAP database
B)OLAP report
C)OLAP service
D)OLAP server
Q4) Explain the different types of reports.
Q5) What is the difference between push and pull reports?
Q6) How does a reporting system obtain the necessary data to generate reports?
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Chapter 26: Data Breaches
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Q1) An organization can easily stop a simple SQL injection attack on its online store by additional user training,stronger vendor authentication,or an internal network intrusion detection system.
A)True
B)False
Q2) Explain how data breach occurs with an example.
Q3) The first step in protecting oneself from data breaches is ________.
A)securing credit and debit card details
B)understanding how they happen
C)learning the technologies used for these activities
D)installing necessary software to protect from possible breaches
Q4) Which of the following regulatory laws requires data protection for financial institutions?
A)the Family Educational Rights and Privacy Act (FERPA)
B)the Federal Information Security Management Act (FISMA)
C)the Gramm-Leach-Bliley Act (GLBA)
D)the Health Information Portability and Accountability Act (HIPAA)
Q5) An exploit is a type of attack vector used by hackers.
A)True
B)False
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Chapter 27: International Mis
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Q1) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q2) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q3) How does the global economy change competitive strategy?
Q4) Operating information systems (IS)internationally can be problematic because of different physical environments.
A)True
B)False
Q5) The process of making a computer program work in a second language is called ________.
A)differentiating
B)stringing
C)localizing
D)optimizing
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Chapter 28: Systems Development Project Management
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Q1) Increasing the cost of a project can reduce the time required to complete the project up to a certain point,beyond which,the time required would increase due to ________.
A)economies of scale
B)diseconomies of scale
C)economies of scope
D)diseconomies of scope
Q2) Which of the following is a characteristic of large-scale systems development projects?
A)short development intervals
B)single development site
C)avoidance of system localization
D)50-100 development team members
Q3) Requirements creep is the process by which a project manager reduces his or her responsibilities for requirements through miniscule rollbacks.
A)True
B)False
Q4) A function point is a feature or function of a new program.
A)True
B)False
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Chapter 29: Agile Development
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Q1) According to the systems development life cycle (SDLC),the progress from requirements to design to implementation is called the ________ method.
A)life cycle
B)waterfall
C)water cycle
D)scrum
Q2) Extreme programming is one of the alternatives to the systems development life cycle (SDLC).
A)True
B)False
Q3) Who are considered scrum team members?
Q4) In ________,two members share the same computer and write a computer program together.
A)imperative programming
B)paired programming
C)task parallelism
D)parallel computing
Q5) What are the principles of agile development methodologies?
Q6) Briefly outline the scrum essentials.
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Chapter 30: Business Process Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/35861
Sample Questions
Q1) The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.
A)True
B)False
Q2) A(n)________ is a network of activities,actors,roles,repositories,and data and sequence flows that interact to accomplish a business function.
A)business enterprise
B)business process
C)inventory network
D)communication system
Q3) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q4) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q5) Describe business process management (BPM)in brief.
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