Introduction to Information Systems Exam
Bank
Course Introduction
Introduction to Information Systems provides an overview of how information systems are used within organizations to improve business processes, enhance decision-making, and create strategic advantages. The course covers fundamental concepts such as data management, information technology infrastructure, system development life cycles, and the roles of information systems in supporting various business operations. Students will explore topics including databases, networking, cybersecurity, and the ethical challenges associated with information technology. Through real-world examples and case studies, the course emphasizes the impact of information systems on productivity, collaboration, and innovation in modern enterprises.
Recommended Textbook Systems Analysis and Design 6th Edition by
Alan Dennis
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Page 2
Chapter 1: The Systems Analyst and Information Systems Development
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Q1) Which would normally NOT be a reason for a project?
A)When a business need has been identified
B)A consultant has suggest a new customer relationship management system
C)An open source platform has just come on the market
D)An existing system just isn't working properly and the workaround is tedious
E)To support a new business initiative
Answer: C
Q2) Wayne is a senior director of finance.His company only recently came under Sarbanes-Oxley regulations and is the project sponsor to become compliant.He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant.He is leaning towards: ______________
A)Business Process Automation
B)Business Process Improvement
C)Business Process Internalization
D)Business Process Reengineering
E)Business Process Renovation
Answer: D
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Chapter 2: Project Selection and Management
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Q1) A critical success factor in project management is to:
A)Say "no" to all requests as they add to 'scope creep'
B)Use throwaway prototyping
C)Use a CASE tool to delineate requirements from work tasks
D)Start with a realistic assessment of the work that needs to be done
E)Hire an outside project management consulting group
Answer: D
Q2) Which of the following would BEST describe "system complexity"?
A)The aspect of using technologies that analysts and developers are familiar with
B)The aspect of what the business side really wants the system to do
C)The aspect of how quickly the system can be developed and implemented
D)The aspect of how intricate and difficult the system must be
E)The aspect of how accurate the system must be (such as medical equipment or for games)
Answer: D
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Chapter 3: Requirements Determination
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Q1) To get to more depth in understanding the as-is system,document analysis and observation generally are more beneficial as compared to interviews and JAD sessions.
A)True
B)False
Answer: False
Q2) Rebecca,a fairly new employee in the company and Matt,her boss (who has been with the company for 22 years)are in your JAD session.It would probably be expected that Rebecca would not share much in the session.
A)True
B)False
Answer: True
Q3) In terms of reaching the most number of people in requirements gathering,interviews are considered better than questionnaires.
A)True
B)False
Answer: False
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Chapter 4: Use Case Analysis
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Q1) Use cases are the same as process diagrams.
A)True
B)False
Q2) A 'temporal' trigger might be which of the following:
A)A patient calls to make an appointment with a doctor
B)The accounting department needs information for a report
C)The human resources department needs a tax withholding form to be filled out by a new employee
D)The date changes to the first day of the month
E)A new shipping of goods arrives and needs to be added to the inventory
Q3) Use cases illustrate the activities that are performed by the users of the system.
A)True
B)False
Q4) It is common practice to create smaller,more focused use cases breaking the whole process down into parts.
A)True
B)False
Q5) What are the steps for writing a use case?
Q6) What are the most common ways to gather information for use cases?
Page 6
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Chapter 5: Process Modeling
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Q1) According to the authors "Process modeling - and the creating of PMPs in particularis one of the most important skills needed by systems analysts".
A)True
B)False
Q2) Data stores are named with nouns and have an identification number and description.
A)True
B)False
Q3) Andrei has a diagram that shows only one process and external entities.He is developing a:
A)Context diagram
B)Use case diagram
C)Level 0 diagram
D)Level 1 diagram
E)Level 2 diagram
Q4) Create a level 0 diagram for the following: Insurance-R-Us is an online car insurance company.The main processes are: Get Customer Information;Calculate Risk;Calculate Rate Quote.
Q5) What is the relationship between context diagrams and level 0 diagrams.
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Chapter 6: Data Modeling
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Q1) Which is NOT true about using Visible Analyst Workbench?
A)It can be used with many different databases
B)It integrates the data model with other parts of the project
C)It is a full-service CASE tool
D)Data modeling is one of many capabilities
E)It can generate Java code when the data modeling is done
Q2) Entity Relationship Diagrams show relationships between entities that are
A)Outputs from JAD sessions
B)Consistent with the ACM guidelines
C)In line with the business rules and processing
D)Defined by the project sponsor
E)Extensions of the process models
Q3) The three major parts of an ERD diagram are:
A)Process,data flow,data store
B)Attribute,modularity,cardinality
C)Relationship,data flow,entity
D)Relationship,attribute,entity
E)Process,entity and relationship
Q4) What are the three primary components of an ERD diagram?
Q5) How do you validate an ERD?
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Chapter 7: Moving Into Design
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Q1) The following document is utilized with possible vendors on projects with smaller budgets,instead of sending a lengthy document to all possible vendors:
A)Request for Proposal (RFP)
B)Request for Information (RFI)
C)Request for Quote (RFQ)
D)Request for Efficient Information Distribution (REID)
E)More Optimal Desires (MOD)
Q2) One systems development option is to let users build their own system using tools like Excel and Access,with support from the Microsoft help desk.
A)True
B)False
Q3) In the analysis phase,architecture decisions are made and written up in the 'hardware and software specifications'.
A)True
B)False
Q4) The only skills that are applied during systems projects are technical.
A)True
B)False
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Chapter 8: Rchitecture Design
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Q1) Server-based architecture is:
A)When the clients capture keystrokes
B)The very first architecture system
C)Outdated and never used
D)When the clients capture keystrokes and the very first architecture system
E)When the clients capture keystrokes,the very first architecture system and outdated and never used
Q2) Server virtualization involves:
A)Partitioning a physical server into smaller virtual servers
B)Stacking blade servers
C)Using a laptop as a server
D)All of these
Q3) The infrastructure cost of client-server architectures is low due to the advancement in processing power of today's personal computers.
A)True
B)False
Q4) Describe the difference between a thick and a thin client.
Q5) Client-server scalability is greater than server-based scalability.
A)True
B)False
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Chapter 9: User Interface Design
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Q1) Novice or infrequent users of an interface (both paper and screen)prefer interfaces with low density like under 25%.
A)True
B)False
Q2) Use scenarios builds upon ___________.
A)Entity relationship diagrams
B)JAD sessions
C)PERT charts
D)Use cases
E)HIPO charts
Q3) When creating navigational controls,you should either not display a command that cannot be used or 'gray' it out (where it shows,but cannot be used).
A)True
B)False
Q4) On the United Pharmacy online prescription system,the users want to build in some safeguards (like user's order too large of a quantity).If a user orders (say)500 pills of a prescription,and the limit is 100,what kinds of processing might occur?
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Chapter 10: Program Design
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Q1) By definition,external entities on the DFD:
A)Are used as the starting point for the physical data flow diagram
B)Are outside the scope of the system
C)Will be the top of the structure chart
D)Will become database table entries
E)Are updated with metadata to become part of the physical DFD
Q2) Which is NOT true of Structure Charts when designing programs?
A)They show all the components of code that must be included in a program at a high level
B)They are arranged in a hierarchical format that implies sequence
C)They help analysts create programs that are easy to understand and maintain
D)They are generally implemented with control flags that pass from the control modules to the subordinate modules
E)They may have on-page and off-page connectors
Q3) The second step in creating a Physical Data Flow Diagram is
A)Update the metadata in the CASE repository
B)Draw a human-machine boundary
C)Add implementation references
D)Add system-related data stores,data flows and processes
E)Update the data elements in the data flows
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Chapter 11: Data Storage Design
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Q1) When moving from logical data models to physical data models,you should update your CRUD matrix.
A)True
B)False
Q2) The acronym for the standard language used to access data in relational databases is:
A)ERD
B)CRM
C)ERP
D)BPR
E)SQL
Q3) Brian wants an e-commerce system to be able to do a lot of rapid processing - like search for particular keywords in documents;return the price of an item;update quantities in the shopping cart.He is probably building an Expert System.
A)True
B)False
Q4) Microsoft Access is an end-user DBMS.
A)True
B)False
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Chapter 12: Moving Into Implementation
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Q1) Which is generally the best understood component of the SDLC and may offer the fewest problems?
A)Developing the database design
B)Developing the system's software
C)Writing onscreen documentation
D)Changing the data into third normal form
E)Doing interviews
Q2) The authors suggest that:
A)"All testing must include live production data"
B)"All testing must include both alphabetic and numeric data"
C)"It is impossible to test every possible combination of input and situation"
D)"Testing rarely pays for itself"
E)"Testing should only be used for complex programs and situations"
Q3) The authors describe "writing programs" as:
A)A fun,creative activity
B)A tedious process
C)A very mathematical and logical process
D)An excellent learning process for end-users
E)Answers B and C
Q4) What is the difference between usability testing and performance testing?
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Chapter 13: Transition to the New System
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Q1) One of the problems with a parallel conversion is:
A)there is a higher risk
B)the old hardware might fail
C)there is a lower risk
D)the users have to enter data into both systems
E)there is an abrupt conversion
Q2) Which of the following is a true statement about successful change?
A)the migration plan is not clear
B)the likelihood of successful change is increased when the cost of the transition to individuals who must change is low
C)there is a need for significantly different new skills
D)there is a strong possibility of disruptions in how the company has done business with the new system
E)the change agent is a newcomer who has been viewed as 'pushy' by potential adopters
Q3) Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.
A)True
B)False
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Page 15
Chapter 14: The Movement to Objects
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Q1) According to the developers of UML,any object-oriented approach to developing information systems must be: (a)use case driven;(2)architecture centric and
A)process and data oriented
B)top-down
C)bottom-up
D)unified
E)iterative and incremental
Q2) What is inheritance? Give an example.
Q3) The combining of process and data into a single entity is called:
A)aggregation
B)abstraction
C)encapsulation
D)inheritance
E)attributation
Q4) What is the relationship between classes,objects,and attributes?
Q5) The UML Class Diagrams show what objects contain and how they are relatedmuch like ERD diagrams in a structured design approach.
A)True
B)False
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