Introduction to Information Systems Exam
Bank
Course Introduction
Introduction to Information Systems explores the fundamental concepts and applications of information systems in modern organizations. The course covers the role of information systems in business processes, decision-making, and organizational strategy. Topics include hardware and software components, data management, networking, security, ethical considerations, and emerging technologies. Through case studies and practical examples, students gain insight into how information systems support operations and improve business outcomes, preparing them for further study or careers in the field of information technology.
Recommended Textbook Management Information Systems 2nd Edition by Paige Baltzan
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12 Chapters
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Chapter 1: Management Information Systems: Business Driven MIS
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Sample Questions
Q1) Information is data converted into useful, meaningful context.What are data characteristics that change or vary over time?
A)Facts.
B)Variables.
C)Supplies.
D)Vulnerable.
Answer: B
Q2) Competitive intelligence is the process of gathering information about the competitive environment, including _________.
A)Competitors' employees.
B)Competitors' differentiated processes.
C)Competitors' plans.
D)All of these.
Answer: C
Q3) A __________ strategy is a leadership plan that achieves a specific set of goals or objectives.
Answer: Business
Q4) A ____________ is the confirmation or validation of an event or object.
Answer: Fact
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Chapter 2: Decision and Processes: Value Driven Business
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Sample Questions
Q1) Which of the following statements is accurate?
A)Key performance indicators can have no more than four critical success factors.
B)Critical success factors can have no more than four key performance indicators.
C)Key performance indicators can have several critical success factors.
D)Critical success factors can have several key performance indicators.
Answer: D
Q2) What is drill-down capability?
A)Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B)The ability to look at information from different perspectives
C)Enables users to get details, and details of details, of information
D)Finds the inputs necessary to achieve a goal such as a desired level of output
Answer: C
Q3) At Microsoft's headquarters in Washington, they have implemented a __________ workforce to help alleviate congestion, save on real estate, and potentially increase worker production.
Answer: Virtual
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4
Chapter 3: Ebusiness: Electronic Business Value
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Sample Questions
Q1) Some of the benefits for a company to operate an internal wiki are that they are great tools for all of the following except:
A)Collecting and disseminating knowledge
B)Building software applications
C)Sharing information between functional business areas
D)Distribute to employees or partners across geographical distances
Answer: B
Q2) Which of the following best describes Web 2.0?
A)Static websites
B)Intelligent websites
C)Social media and user-generated web content
D)Hypertext markup language
Answer: C
Q3) All of the following are forms of ebusiness except ______________.
A)Subscription fee
B)Content provider
C)Infomediaries
D)Online marketplace
Answer: A
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Chapter 4: Ethics and Information Security: MIS Business
Concerns
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Q1) In the information technology world, which of the following are examples of ethical issues that a company may have to manage?
A)Employees copying and distributing company-owned software
B)Employees searching other employees' private information without consent
C)Employees intentionally creating or spreading viruses to confuse IT
D)All of the following
Q2) Trojan-horse virus hides inside other ________, usually as an attachment or a downloadable file.
Q3) Which of the following systems is designed with full-time monitoring tools that search for patterns in network traffic to identify intruders and to protect against suspicious network traffic that attempts to access files and data?
A)Interconnected data software (IDS)
B)Intrusion detection software (IDS)
C)Security Information system (SIS)
D)Internet detection scanner (IDS)
Q4) The __________ Communications Privacy Act allows the reading of communications by a firm and says that employees have no right to privacy when using their companies' computers.
Q5) _______________ is a hacker with criminal intent.
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Chapter 5: Infrastructure: Sustainable Technologies
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Q1) To combat disasters a company can create a _________ that would detail the process for recovering information or a system in the event of a catastrophic disaster.
A)Disaster recovery plan
B)Database lookup initiative
C)Management recovery plan
D)Tornado threat plan
Q2) What is the primary reason a company has a failover system?
A)To use different systems continuously at the same time
B)To allow employees to work virtually
C)To take down the primary system for maintenance, while the secondary system activates to ensure continuous operations
D)All of these
Q3) What has the ability to recover information or systems in the event of catastrophic disasters?
A)Recovery
B)Disaster recovery
C)Backup
D)Failback
Q4) __________ refers to the time frames when the system is operational.
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Chapter 6: Data: Business Intelligence
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Sample Questions
Q1) Which of the following uses a variety of techniques to find patterns and relationships in large volumes of information that predict future behavior and guide decision making?
A)Data analysis tools
B)Electronic analysis tools
C)Data-mining tools
D)Data integrity tools
Q2) Nestlé is one of the companies shown as an example of low-quality information causing problems for the company.Which of the following are some of the errors they found in the data or information?
A)They had 550,000 actual vendors, yet the information reports showed more than 9 million due to duplication and abbreviation inaccuracies.
B)Some of the vendor names were abbreviated, whereas others were not.
C)They had too many inaccuracies and duplications to be able to identify customer profitability.
D)All of these
Q3) Of the two primary tools available for retrieving information from a DBMS, the first is a _______ by example tool that helps users graphically design the answer to a question against a database.
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Chapter 7: Networks: Mobile Business
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Q1) What enables telecommunications or the exchange of information (voice, text, data, audio, and video)?
A)Computer networks
B)Email
C)HTML
D)Technology sourcing
Q2) Identify the benefits of business mobility.
Q3) Which of the following is a measure being considered to address privacy concerns with RFIDs and LBSs?
A)Clearly labeled RFID tags on products
B)Kill codes
C)RSA blocker tags
D)All of these
Q4) What is a feature of IPTV?
A)IPTV uses low bandwidth.
B)IPTV offers personalization.
C)IPTV supports multiple devices.
D)All of these.
Q5) Explain the different networking elements creating a connected world.
Q6) Explain the different wireless network categories.
Page 9
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Chapter 8: Enterprise Applications: Business Communications
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Q1) What is an organization performing when it asks questions such as, "Why was customer revenue so high"?
A)CRM reporting technologies
B)CRM analyzing technologies
C)CRM processing technologies
D)CRM predicting technologies
Q2) RFM stands for regency, frequency, and monetary.
A)True
B)False
Q3) What maintains customer contact information and identifies prospective customers for future sales?
A)Sales management CRM system
B)Contact management CRM system
C)Opportunity management CRM system
D)Sales force automation CRM system
Q4) _________ and materials management is one of the three most common core ERP components.
Q5) The human resource component is one of the three most common _________ ERP components.
Q6) Materials flow from suppliers and their _______________ suppliers at all levels. Page 10
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Chapter 9: Systems Development and Project Management: Corporate Responsibility
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Q1) Which of the following is not a primary form of agile methodology?
A)RAD
B)SDLC
C)RUP
D)Scrum
Q2) ____________ is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
Q3) What is the outsourcing option that includes the most remote location and indirect customer control?
A)Onshore outsourcing
B)Nearshore outsourcing
C)Offshore outsourcing
D)None of these
Q4) Which of the following is the primary reason companies outsource?
A)Tap outside sources of expertise.
B)Concentrate resources on core business.
C)Reduce headcount and related expenses.
D)Better manage the costs of internal processes.
Q5) Summarize the different software development methodologies.
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Chapter 10: Hardware and Software
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Q1) What has only a single value of each attribute of an entity?
A)Single-valued attribute
B)Multi-valued attribute
C)Null-valued attribute
D)All of these
Q2) ____________ expresses the specific number of instances in an entity.
Q3) What kind of attribute is assigned to an attribute when no other value applies or when a value is unknown?
A)Single-valued attribute
B)Multi-valued attribute
C)Derived attribute
D)Null-valued attribute
Q4) A (An) ________________ diagram is a technique for documenting the entities and relationships in a database environment.
Q5) What occurs when two entities can be related to each other in many instances?
A)One-to-one relationship
B)One-to-many relationship
C)Many-to-many relationship
D)Composite entity
Q6) A typical business may have hundreds of business ____________.
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Chapter 11: Networks and Telecommunications
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Q1) What spans a large geographic area, such as a state, province, or country?
A)Local area network
B)Wide area network
C)Metropolitan area network
D)Peer-to-peer network
Q2) Describe TCP/IP along with its primary purpose.
Q3) What is packet-switching?
A)Occurs when the sending computer divides a message into a number of efficiently sized units called packets, each of which contains the address of the destination computer
B)Refers to an intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination
C)Refers to the geometric arrangement of the actual physical organization of the computers and other network devices) in a network
D)Refers to a model for applications in which the bulk of the back-end processing, such as performing a physical search of a database, takes place on a server, while the front-end processing, which involves communicating with the users, is handled by the clients
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Chapter 12: Designing Databases
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Sample Questions
Q1) What is roughly 1 million bytes?
A)Megabyte
B)Terabyte
C)Kilobyte
D)Gigabyte
Q2) What is information technology?
A)Any computer-based tool that people use to work with information and support the information and information-processing needs of an organization
B)The set of instructions that the hardware executes to carry out specific tasks
C)The physical devices associated with a computer system
D)An electronic device operating under the control of instructions stored in its own memory that can accept, manipulate, and store data
Q3) Describe the six major categories of hardware, and provide an example of each.
Q4) A cathode-ray tube (CRT) is a _________ tube that uses an electron gun (cathode) to emit a beam of electrons that illuminates phosphors on a screen as the beam sweeps across the screen repeatedly.
Q5) List the common input, output, storage, and communication devices.
Q6) ____________ allows more than one piece of software to be used at a time.
Q7) Explain the difference between primary and secondary storage.
Page 15
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