Introduction to Information Systems Exam
Bank
Course Introduction
Introduction to Information Systems provides an overview of the role and impact of information systems in modern organizations and society. The course covers fundamental concepts such as hardware, software, databases, networks, and the Internet, as well as the processes involved in developing and implementing information systems. Students will explore how information systems support business operations, decision-making, and strategic goals, while also considering issues related to security, privacy, ethics, and the global digital environment. Through case studies and practical exercises, learners will gain insights into how information systems drive innovation and create value across various industries.
Recommended Textbook
Experiencing MIS 7th Edition by David
M. Kroenke
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Chapter 1: The Importance of Mis
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Q1) What is a marketable skill?
Answer: A marketable skill used to be that one could name particular skills, such as computer programming, tax accounting, or marketing, as examples of marketable skills.But today, because of Moore's Law, because the cost of data processing, storage, and communications is essentially zero, any routine skill can and will be outsourced to the lowest bidder.One has to develop strong nonroutine cognitive skills to be more successful and such skills are called marketable skills.Abstract reasoning, systems thinking, collaboration, and the ability to experiment are also classified as marketable skills.
Q2) Abstract reasoning is one of the components of strong nonroutine cognitive skills. A)True
B)False
Answer: True
Q3) Effective collaboration is all about being nice to one's team members. A)True
B)False
Answer: False
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right.
A)hardware
B)software
C)procedure
D)data
Answer: D
Q2) A swimlane diagram is a graphical arrangement in which all the activities for a given role are shown in a single vertical lane.
A)True
B)False
Answer: True
Q3) Which of the following is a characteristic of good data?
A)It must be available in the cloud storage.
B)It must be more than just barely sufficient.
C)It must be based on incomplete data.
D)It must be contextually relevant.
Answer: D
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Chapter 3: Organizational Strategy, Information Systems
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Q1) An organization can choose to either minimize cost or maximize differentiation to gain a competitive advantage.
A)True
B)False
Answer: True
Q2) According to Porter, the processes and systems in an organization pursuing differentiation strategy must ________ to avoid negative margins.
A)create sufficient value to cover their costs
B)provide products at lowest costs to customers
C)develop and adopt new technologies
D)increase procurement
Answer: A
Q3) Surplus of a product serves as an example of weak force for the bargaining power of suppliers.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) Computer hardware consists of electronic components that input, process, output, and store data.
A)True
B)False
Q2) A hard drive is much faster than a solid-state storage device.
A)True
B)False
Q3) Explain the basic constituents and the different types of computer hardware.
Q4) ________ software provides capabilities that are common across all organizations and industries.
A)Vertical-market application
B)Custom-developed
C)Horizontal-market application
D)Off-the-shelf with alterations
Q5) A ________ is used to receive and process thousands of requests from a large number of users.
A)cache memory
B)stand-alone server
C)server farm
D)client computer
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Chapter 5: Database Processing
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Q1) In the context of data storage, explain the difference between a spreadsheet and a database.
Q2) SQL stands for ________.
A)Standard Query Language
B)Secondary Query Language
C)Structured Query Language
D)Simplified Query Language
Q3) Which of the following is true of browser-based database applications?
A)They are written in object-oriented languages such as Structured Query Language.
B)The application, database management system (DBMS), and the database reside on the user's computer.
C)They are displayed and processed using html, html5, or css3.
D)They use C++ as the standard language for user-side processing.
Q4) In a database, a key is a column or group of columns that identifies a unique row in a table.
A)True
B)False
Q5) Describe the functions of a database management system (DBMS).
Q6) Discuss the creation of a database.Explain its working.
Page 7
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Chapter 6: The Cloud
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Q1) Explain how a user in a hotel in Los Angeles can connect to a local area network (LAN)at a Michigan site using a virtual private network.
Q2) Phobas Inc.offers an online service that stores notes made by customers on the cloud.When a customer enters notes on a device, it gets updated in all the devices he/she owns.Which of the following cloud-based offerings does Phobas Inc.provide to its customers?
A)unified communications as a service (UCaaS)
B)platform as a service (PaaS)
C)software as a service (SaaS)
D)infrastructure as a service (IaaS)
Q3) Which of the following statements is true of content delivery networks (CDNs)?
A)They reduce access costs by delivering data faster.
B)They distribute data on different servers without any data replication.
C)They use geographic proximity as the factor to decide which server should deliver a requested content.
D)They use predetermined servers to deliver content to each location irrespective of traffic changes.
Q4) What are the factors that have made cloud-based hosting advantageous?
Q5) What is a private cloud? What are its limitations?
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Chapter 7: Organizations and Information Systems
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Q1) Which of the following statements is true of enterprise application integration (EAI)?
A)A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
B)The layers of EAI software prevent existing applications from communicating with each other.
C)EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
D)EAI software can be configured to automatically make conversions needed to share data among different systems.
Q2) The first phase in the customer life cycle involves ________.
A)sending messages to target audiences to attract customer prospects
B)attempting to win back high-value customers
C)converting prospects into customers who need to be supported
D)increasing the value of existing customers by selling more products to them
Q3) What is enterprise resource planning (ERP)?
Q4) Most organizations today create their own enterprise systems from scratch.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) eBay often solicits customers to provide feedback on their eBay experience; this is an example of crowdsourcing.
A)True
B)False
Q2) Value chains determine unstructured business processes.
A)True
B)False
Q3) A Facebook user likes pages of various organizations on Facebook.The fact that the user has liked a particular organization is an example of ________.
A)content data
B)user response
C)data contribution
D)connection data
Q4) Patronizing responses to comments from content contributors can generate a ________.
A)positive review
B)sympathetic appeal
C)rise in followers count
D)strong backlash
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Chapter 9: Business Intelligence Systems
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Q1) Which of the following statements is true of unsupervised data mining?
A)Analysts apply unsupervised data mining techniques to estimate the parameters of a developed model.
B)Analysts create hypotheses only after performing an analysis.
C)Regression analysis is the most commonly used unsupervised data mining technique.
D)Data miners develop models prior to performing an analysis.
Q2) Data analysts who work with data warehouses are experts at data management, data cleaning, data transformation, and data relationships.
A)True
B)False
Q3) Users in a data mart obtain data that pertain to a particular business function from a data warehouse.
A)True
B)False
Q4) Data inconsistencies can occur from the nature of a business activity.
A)True
B)False
Q5) What is BigData?
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Chapter 10: Information Systems Security
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Q1) ________ occurs when a threat obtains data that is supposed to be protected.
A)Unauthorized data disclosure
B)Incorrect data modification
C)Faulty service
D)Denial of service
Q2) While making online purchases, a person should buy only from vendors who support https.
A)True
B)False
Q3) Spoofing is a technique for intercepting computer communications.
A)True
B)False
Q4) A ________ is a plastic card that has a microchip loaded with identifying data.
A)credit card
B)biometric passport
C)smart card
D)flashcard
Q5) Explain the functions performed by packet-filtering firewalls.
Q6) What human safeguards should be taken against security threats for temporary personnel, vendors, and partner personnel?
Page 12
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Chapter 11: Information Systems Management
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Q1) Which of the following statements is true of the development group of a company's information systems (IS)department?
A)The size and structure of the group depends on whether programs are developed in-house or outsourced.
B)An important function of this group is to monitor user experience and respond to user problems.
C)This group plays a major role in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services.
D)The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.
Q2) The potential loss of intellectual capital is a concern related to outsourcing.
A)True
B)False
Q3) A ________ monitors, maintains, fixes, and tunes computer networks.
A)technical writer
B)network programmer
C)PQA test engineer
D)network administrator
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Chapter 12: Information Systems Development
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Q1) Explain the problems caused due to the waterfall nature of the systems development life cycle.
Q2) The description of fixes and new requirements is the input to a system maintenance phase of a systems development life cycle.
A)True
B)False
Q3) Estimates of labor hours and completion dates are accurate for large, multiyear projects.
A)True
B)False
Q4) Which of the following statements is true of information systems?
A)They are off-the-shelf software without adaptation.
B)They can be adapted to fit business needs.
C)They can be purchased as off-the-shelf software.
D)They cannot be tailor-made.
Q5) Explain how diseconomies of scale can affect systems development.
Q6) What is beta testing?
Q7) What are the tasks of system maintenance?
Q9) Explain how the software component of an information system is designed. Page 14
Q8) What are the four ways in which organizations can implement a system conversion?
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Chapter 13: Collaboration Information Systems for Decision Making
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Q1) Which of the following statements is true of project data?
A)It is a part of the collaboration's work product.
B)It is data that is used to manage the project.
C)It includes schedules, tasks, budgets, and other related data about a project.
D)It is not subject to iteration and feedback.
Q2) Which of the following collaborative activities requires providing easy-to-use and readily available multiparty communication?
A)promotion of team growth
B)feedback
C)accomplishment of task within time and budget
D)iteration
Q3) Business professionals are primarily concerned about the successful outcome of collaboration.
A)True
B)False
Q4) The primary function of a collaboration information system is information security. A)True B)False
Q5) Differentiate between project data and project metadata.
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Synchronous communication is said to occur if ________.
A)communication occurs between people in different time zones
B)there is a flow of communication according to the hierarchical structure
C)members of various teams work on the same task
D)all members of a team meet at the same time
Q2) Which of the following is a content sharing technique which is least effective for collaborations in which there are many document versions or for which there is a desire for content control?
A)email with attachments
B)Microsoft SharePoint
C)Google Docs
D)file server
Q3) Why should a team choose to use a collaboration information system?
Q4) Videoconferencing is likely to be less intrusive than text chat.
A)True
B)False
Q5) Discussion forums are one of the nice-to-have features in a collaboration tool.
A)True
B)False
Q6) Explain version control with a simple example. Page 17
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Chapter 15: Mobile Systems
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Q1) Which of the following is true of push data?
A)It is data that a device requests from a server.
B)It is less impressive to users than pull data.
C)It is uploaded by the user onto a server.
D)The user needs to do nothing to receive it.
Q2) Mobile systems users only move geographically, not from device to device.
A)True
B)False
Q3) A browser provides a more-or-less consistent environment for a Web application when it is developed to be run outside the browser.
A)True
B)False
Q4) Some mobile applications provide ________ chrome, which pops up in the display when appropriate.
A)context-sensitive
B)time-oriented
C)data-sensitive
D)object-oriented
Q5) Explain the role of feature content in a quality mobile application.
Q6) What is roaming? What are its applications?
19
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) If the months of a year are entered in the text form, then Excel does not recognize them as a pattern.
A)True
B)False
Q2) If a spreadsheet is printed sideways on a page, the orientation is said to be portrait.
A)True
B)False
Q3) While copying a formula, Excel can adjust the terms of the formula to refer to the cells, in the row to which it is copied.
A)True
B)False
Q4) The portion of the spreadsheet to be printed can be specified using margins. A)True B)False
Q5) In Excel, when the HOME tab is selected, the contents of the ribbon concern charts, filter, tables, and so forth.
A)True B)False
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Chapter 17: Database Design
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Q1) The angled lines in an entity-relationship (E-R)diagram used as shorthand to represent multiple relationships are referred to as a(n)________.
A)crow's foot
B)identifier
C)attribute
D)cardinality line
Q2) Carol, an online shopping customer, raises a complaint stating she had placed an order for books two weeks ago but has still not received them.Nigel, in charge of handling complaints for the site, wants to verify Carol's complaint.He tracks the order number and the order date for Carol's books.The data that Nigel is tracking are also called ________.
A)attributes
B)dependencies
C)cardinalities
D)alternatives
Q3) Database practitioners classify tables into various normal forms according to the kinds of problems they have.
A)True
B)False
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Chapter 18: Using Microsoft Access 2013
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Q1) The option to create reports can be found in the Database Tools tab of Microsoft Access.
A)True
B)False
Q2) Which of the following statements is true about a primary key in Microsoft Access?
A)Only one field in a table can be marked as the primary key.
B)The attribute which is italicized is the primary key.
C)A primary key should have its Required Field property set to No.
D)A foreign key can be used as one of the fields for a primary key.
Q3) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Q4) To create a relationship between one row of a table and an unlimited number of rows in another table using Microsoft Access, users must drag the foreign key in one table to the primary key in another table.
A)True
B)False
Q5) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
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Chapter 19: Using Excel and Access Together
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Q1) To import data into Microsoft Excel, open Excel, click the Data tab, and in the Get External Data section of that ribbon, click From Text.
A)True
B)False
Q2) A school stores attendance records of its students in a Microsoft Access database.The Attendance table has StudentName, StudentID, Grade, and DateAbsent columns.Each time a student is absent, an entry is made into the database.Which of the following statements is true?
A)To find the average number of days students of each grade are absent, Group By should be selected under Grade and Avg under StudentID.
B)To find the number of days each student is absent, Group By should be selected for StudentID, and Count for DateAbsent.
C)To see which students were absent on a particular day, Group By should be selected for StudentName.
D)To see the number of students absent in a particular grade on a given day, Group By should be selected for both DateAbsent and StudentID.
Q3) How are group totals created in Microsoft Access?
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following statements is true of service-oriented architecture (SOA)?
A)Work is assigned to Web servers based on their geographical proximity to a user.
B)SOA services are used only between the Web server and the users.
C)The number of database servers and Web servers should be in a fixed ratio.
D)JavaScript is written to invoke services defined by a server application.
Q2) Which of the following statements is true of an Internet service provider (ISP)?
A)It separates the phone signals from computer signals on a digital subscriber line (DSL)at a user's location.
B)It facilitates a one-way information transfer process between a user's computer and the Internet.
C)It allows a user to communicate directly through the Internet without requiring a wireless medium of communication.
D)It provides a legitimate Internet address and serves as a user's gateway to the Internet.
Q3) How does a Web server differ from a commerce server?
Q4) What is the TCP/IP Protocol architecture? Where are the various application-layer protocols?
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Chapter 21: Enterprise Resource Planning Erpsystems
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Q1) SAP's enterprise resource planning (ERP)products are relatively economical compared to other companies' products.
A)True
B)False
Q2) Nolan works for a food processing company that has an annual sales of $200 million.He heads the IT department in his organization.Given that Nolan's organization is midsized, which of the following statements is most likely to be true of the effect of enterprise resource planning (ERP)on his department's staff?
A)His staff is often isolated from senior management.
B)ERP implementation in his organization will be part of a strategic process and, once begun, will have the full backing of the entire executive group.
C)Specialists in his department are spread very thin and often are in over their heads during an ERP implementation.
D)His organization employs only one or two IT specialists.
Q3) Enterprise resource planning (ERP)training includes topics such as obtaining top-level management support.
A)True
B)False
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Chapter 22: Supply Chain Management
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Q1) Many organizations can share a single inter-enterprise information system.
A)True
B)False
Q2) As a factor affecting supply chain performance, inventory includes all of the materials in the supply chain, including raw materials, in-process work, and finished goods.
A)True B)False
Q3) Decreasing the size of an inventory decreases the odds that an item will be unavailable for purchase.
A)True
B)False
Q4) Inter-enterprise information systems are necessary to share consumer-demand information.
A)True B)False
Q5) Explain inter-enterprise IS processes with an example.
Q6) Information systems have the capability to eliminate the bullwhip effect.
A)True B)False
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) Knowledge management can improve the effectiveness and efficiency of a process.
A)True
B)False
Q2) Which of the following is the first step in developing a social media information system (SMIS)?
A)Define what the organization wants to achieve with social media.
B)Identify metrics that will indicate whether an organization has achieved its goals.
C)Maximize metrics like conversion rate and bounce rate.
D)Identify the organization's target audience.
Q3) In-house systems have considerably more functionality than off-the-shelf products and are far less expensive to maintain.
A)True
B)False
Q4) Documents in content management systems exist in isolation from each other. A)True
B)False
Q5) What is knowledge management? How does it benefit an organization?
Q6) Explain briefly how organizations view a social media information system (SMIS).
Q7) What are the alternatives to content management applications?
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Chapter 24: Database Marketing
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Q1) In market-basket terminology, the term used to represent the probability that two items will be purchased together is ________.
A)confidence
B)support
C)cohesion
D)assurance
Q2) A high F score denotes that the customer has bought an expensive item recently.
A)True
B)False
Q3) RFM analysis can be a useful tool to determine the best customers based on the frequency of their purchases.
A)True
B)False
Q4) Define the three market-basket terminologies: support, confidence, and lift.
Q5) RFM scores are basically beneficial to salespeople, as it gives a clear picture of a customer's buying pattern.
A)True
B)False
Q6) What is database marketing?
28
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Chapter 25: Reporting Systems and Olap
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Q1) Emma needs to order thirty white shirts for a college play from an online store.She logs onto the Web site and enters her requirement.She receives a report stating that the store currently has only twenty shirts in stock.This information is an example of a(n)________.
A)query report
B)static report
C)dynamic report
D)online analytical processing(OLAP)report
Q2) Which of the following is a drawback of online analytical processing (OLAP)reports?
A)They have a single or no dimension.
B)Their format is static in nature.
C)They require a lot of computing power.
D)They can perform arithmetic operations only on single sets of data.
Q3) Reports that are not subject to change and are prepared from underlying data are referred to as ________.
A)exception reports
B)static reports
C)subscription reports
D)dynamic reports
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Chapter 26: Data Breaches
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Q1) Data breach notifications should state that the existing security policies and procedures are inadequate and that changes are being made to prevent similar breaches in the future.
A)True
B)False
Q2) Performing a walkthrough should be done as part of a business continuity planning session.
A)True
B)False
Q3) Organizations can implement countermeasures that make data breaches impossible to occur.
A)True
B)False
Q4) Which of the following regulatory laws requires data protection for health care institutions?
A)the Gramm-Leach-Bliley Act (GLBA)
B)the Federal Information Security Management Act (FISMA)
C)the Health Information Portability and Accountability Act (HIPAA)
D)the Health Maintenance Organization Act of 1973
Q5) Why should organizations respond quickly to data breaches?
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Chapter 27: International Mis
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Q1) How does the global economy change competitive strategy?
Q2) How do global information systems affect supply chain profitability?
Q3) Information systems procedures, unlike business processes, need not reflect local cultural values and norms.
A)True
B)False
Q4) Cross-functional, integrated systems, such as Enterprise Resource Planning (ERP), add to the problems of data isolation.
A)True
B)False
Q5) Which of the following is an advantage of functional systems?
A)They facilitate the integration of data across various business functions.
B)Two order-processing functional systems located in two different countries need not accommodate language and culture differences in a single system.
C)They ensure that organizations do not suffer from islands of automation.
D)They solve the problems of data isolation by integrating data into a database that provides a comprehensive and organization-wide view.
Q6) What are the problems of inherent processes?
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Chapter 28: Systems Development Project Management
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Q1) One approach businesses take to address scheduling challenges in large-scale systems is avoiding the development of software in-house.
A)True
B)False
Q2) In the Project Management Body of Knowledge (PMBOK®)Guide, the different stages in the life of a project are referred to as ________.
A)configuration controls
B)knowledge areas
C)process groups
D)resource zones
Q3) A well-managed project will never face problems of diseconomies of scale.
A)True
B)False
Q4) A ________ defines the boundaries of a system in a work breakdown structure (WBS).
A)trade-off
B)code
C)scope
D)scale
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Chapter 29: Agile Development
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Source URL: https://quizplus.com/quiz/73136
Sample Questions
Q1) According to the scrum essentials, when is a project said to be done?
Q2) Which of the following statements indicates why the SDLC is falling out of favor?
A)The system design is revised frequently.
B)It allows the team members to establish the project schedule.
C)It is risky, as no value is generated until the end of the project.
D)Systems requirements do not change during a project.
Q3) Agile development methodologies advocate the design of the complete system at the beginning.
A)True
B)False
Q4) Diana and her team are working on developing a software to manage accounting processes for a firm.Her team is following the scrum methodology, and Diana is the only person who has the authority to make changes in the requirements and priority of the project.This makes Diana the ________ of the team.
A)scrum master
B)product owner
C)database designer
D)business analyst
Q5) Briefly outline the scrum essentials.
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Chapter 30: Business Process Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/73135
Sample Questions
Q1) Every activity of a business process involves an information system.
A)True
B)False
Q2) A business process need not use just one information system.
A)True
B)False
Q3) Give an example to illustrate how business processes fail to work when misaligned with an organization's goals.
Q4) The difficulty of creating an as-is process diagram depends on the sophistication of the organization.
A)True
B)False
Q5) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q6) What are the three principles that relate business processes and information systems?
Q7) Describe business process management (BPM)in brief.
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