Introduction to Human Services
Textbook Exam Questions
Course Introduction
Introduction to Human Services offers a comprehensive overview of the human services profession, exploring its historical development, foundational values, and the wide array of roles and settings within which human service professionals operate. Students will examine core concepts such as case management, advocacy, ethical standards, and cultural competency, while gaining insight into the social, psychological, and economic issues that impact individuals and communities. The course emphasizes the importance of effective communication, problem-solving, and collaboration skills needed to support and empower diverse populations, and provides an essential foundation for those considering further study or a career in the helping professions.
Recommended Textbook
An Introduction to the Profession of Social Work 5th Edition by Elizabeth A. Segal
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14 Chapters
251 Verified Questions
251 Flashcards
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2
Chapter 1: What Is Social Work
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Sample Questions
Q1) Cultural competence in social work practice refers to the fact that social workers:
A)Should never work with people who are different from them
B)Should never work with people who have less power than they do
C)Should look for strengths in people with whom they work
D)Should develop behaviors, knowledge, skills and attitudes to work effectively across cultures
Answer: D
Q2) If a social worker determines that a person is struggling with a problem that is caused by something in that person's environment, they are most likely to take a:
A)Micro approach to solving the problem
B)Psychoanalytic approach to solving the problem
C)Macro approach to solving the problem
D)Confrontational approach to solving the problem
Answer: C
Q3) Most social workers work for the government.
A)True
B)False
Answer: False
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3
Chapter 2: The History of the Social Welfare System and the
Social Work Profession
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Which of the following is not true about Jane Addams?
A)She directed the Hull House in Chicago
B)She was concerned with how external surroundings were linked to an individual's well-being
C)She was a leader in the development of social work
D)Her primary focus was to help people in her community by teaching them to make better choices in their lives
Answer: D
Q2) Medicare refers to the medical insurance program established to help low income families.
A)True
B)False Answer: False
Q3) Social workers must negotiate many contrasting values as they consider helping to improve the well-being of people in the United States.
A)True
B)False
Answer: True
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Chapter 3: Poverty and Economic Disparity
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Briefly explain what is meant by "in-kind" benefits, and provide an example.
Answer: Giving people commodities or coupons that they can exchange for commodities. Examples of in-kind services are health care, housing subsidies, and food stamp coupons.
Q2) One of the ways that TANF differs from AFDC is that it is funded through a block grant to the states, thus limiting the number of people served in a given year.
A)True
B)False
Answer: True
Q3) The official poverty line in the United States is:
A)Measured in absolute terms one year, the next year it is measured in relative terms
B)Measured every five years
C)Measured in absolute terms
D)Measured in relative terms
E)Not measured in any consistent way
Answer: C
Q4) The United States officially uses a(n) ________________ measure of poverty.
Answer: Absolute
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Chapter 4: Human Rights and Social and Economic Justice
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Sample Questions
Q1) The idea that inequities exist due to innate biological characteristics:
A)Is no longer accepted as a theory
B)Refers to a belief in biological determinism
C)Suggests there are no inherent differences between groups
D)Is a good justification for oppression
Q2) Socialization theory suggests that racism is caused by economic factors.
A)True
B)False
Q3) Briefly describe the difference between prejudice, discrimination, and oppression.
Q4) Many groups, including racial minorities, lesbians and gay men are now protected under federal civil rights laws.
A)True
B)False
Q5) List three examples of "injustices" that you have witnessed in your lifetime? Briefly state what qualifies each as an "injustice."
Q6) Considering power imbalances is critical when looking for injustices.
A)True
B)False
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Chapter 5: Dimensions of Diversity
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Sample Questions
Q1) One social work mandate requires social workers to practice in a way that respects diversity and is free of discrimination.
A)True
B)False
Q2) Self-awareness is an absolute requirement for any social worker who seeks to build cultural competence in his or her practice.
A)True
B)False
Q3) "Social Construction" refers to which of the following?
A)Identification with others who share certain characteristics
B)General agreement about how we perceive and value members of social groups
C)The relationships that exist between different social groups
D)That social groups are facts of nature
Q4) The development of skills that reflects a true understanding of diversity and ability to practice with diverse individuals is known as:
A)Empowerment
B)Multicultural practice
C)Client centered practice
D)Cultural competence
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Chapter 6: Generalist Social Work Practice
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Sample Questions
Q1) Community organizing is an example of macro social work practice.
A)True
B)False
Q2) The ecological systems framework focuses on interactions and transactions between people and their surroundings.
A)True
B)False
Q3) A case manager is someone who provides therapeutic services such as counseling for addiction.
A)True
B)False
Q4) Which of the following theories emphasizes short-term intervention?
A)Psychodynamic
B)Problem-Solving
C)Crisis Intervention
D)Cognitive-Behavioral
Q5) What does it mean to be a generalist practitioner?
Q6) Briefly explain what types of activities a case manager engages in when working with a client.
Q7) Describe the difference between micro and macro practice.
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Chapter 7: Child Welfare: Working With Children and Their Families
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Sample Questions
Q1) Social workers are not mandated to report an incident of child abuse that they hear about when they are off-duty.
A)True
B)False
Q2) Upon learning that a five year-old child is still sleeping with his or her parents, a social worker should do which of the following?
A) Report the incident to child protective services
B)Take the culture of the family into consideration before judging the situation
C)Insist that the child begin sleeping in a separate room
D)Determine what financial resources might be available so that the family can afford a larger space where the child has his or her own room
Q3) Intervention with children should consistently stem from social work theory.
A)True
B)False
Q4) Child development theory tells us that it is always problematic for children to be sleeping with their parents.
A)True
B)False
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Chapter 8: Gerontology: Working With People Who Are Older
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Sample Questions
Q1) Which of the following statements most accurately represents the situation of the majority of Americans over age 65?
A)They have major health concerns that limit their daily activity
B)They are economically independent, active, healthy, and live in their own homes
C)They live with their children or other relatives
D)They struggle financially, living below the poverty line
E)They live in long term care facilities
Q2) The inability to afford prescription drugs is a major concern for many older Americans.
A)True
B)False
Q3) Medicare covers basic health care needs and long term care for older people. A)True
B)False
Q4) Given that they are not medical professionals, how can social workers assist people as they age with some of the health challenges that they face?
Q5) List and describe two government programs that provide financial assistance to older Americans.
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Chapter 9: Health Care Services
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Sample Questions
Q1) Ambulatory care refers to care provided on an outpatient basis.
A)True
B)False
Q2) In 2010 Congress passed, and President Obama signed, the Patient Protection and Affordable Care Act, more commonly known as the Affordable Care Act (ACA).
A)True
B)False
Q3) Which of the following is true for managed care health insurance plans?
A)They are designed to screen out unnecessary and inappropriate care
B)They are required to provide free services to the poor
C)They are designed not to reduce costs
D)They are all preferred provider organizations
Q4) Given that they are not health care professionals, what do social workers have to offer in health care settings?
Q5) The "wellness model" emphasizes prevention and places the authority and responsibility for health with each individual
A)True
B)False
Q6) List several reasons for rapidly rising health care costs in the U.S.
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Chapter 10: Mental Health Services
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Sample Questions
Q1) Briefly explain why it can be difficult to assess and diagnosis mental disorders in older adults.
Q2) A cognitive-behavioral approach is the only treatment that has been found to be effective in treating most kinds of mental illness.
A)True
B)False
Q3) ________________________ refers to the shift in the location of psychiatric care from inpatient facilities, such as public mental hospitals, to the community.
Q4) It has been estimated that one-third of Iraq and Afghanistan war veterans have A)received a diagnosis of a mental health problem, most often post-traumatic stress disorder or depression
B)mental health issues that get better the longer they are out of service
C)bipolar disorder
D)severe alcoholism
Q5) List and briefly discuss three reasons why people who experience mental illness do not seek treatment.
Q6) List three reasons why members of non-dominant groups are less likely to seek help from human service professionals.
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Chapter 11: School Social Work
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Sample Questions
Q1) School social workers generally have the same roles and are involved in the same interventions in all states and school districts.
A)True
B)False
Q2) Briefly describe what is meant by "least restrictive environment."
Q3) Which of the following is true of the D.A.R.E. program?
A)It is a program aimed at reducing teen pregnancy
B)It is widely used but has not been proven effective
C)It is a drug prevention program for high school students
D)It is a social work sponsored program focused on gang prevention
Q4) The specialty of school social work was developed in the 1940s primarily to address the needs of students who were newly arrived immigrants.
A)True
B)False
Q5) Ethical codes preclude school social workers from getting involved in funding issues. A)True
B)False
Q6) Briefly explain the difference between mainstreaming and inclusion.
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Chapter 12: Substance Abuse
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Sample Questions
Q1) Briefly explain what the person-in-environment approach or bio-psycho-social model brings to the diagnosis and treatment of AOD problems.
Q2) In spite of the fact that there are more than 11,000 specialized drug treatment facilities and programs in the United States, there is still a shortage.
A)True
B)False
Q3) Identify and briefly describe two explanations or theories of addiction?
Q4) Males tend to develop higher blood alcohol levels than females who drink the same amount.
A)True
B)False
Q5) Briefly explain why it is important for all social workers to have an understanding of alcohol and drug related issues.
Q6) List at least two possible reasons for the high prevalence of drug and alcohol abuse among non-dominant groups or populations.
Q7) Why do some people criticize the U.S. drug classification system?
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Page 14
Chapter 13: Violence, Victims, and Criminal Justice
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Sample Questions
Q1) Crime statistics collected from police departments and compiled in the FBI uniform crime report (UCR) leaves out _____________________ crimes.
Q2) Which of the following is/are important for social workers to know about juvenile female offenders?
A)Research shows that the first step along females' pathway to offending is violent victimization
B)Girls receive lighter sentences than boys for committing the same offense
C)Girls are more afraid when in correctional facilities, so they need additional services
Q3) People who are convicted of a crime and receive probation do not go to jail or prison for their crime.
A)True
B)False
Q4) Briefly explain why the field of criminal justice is a controversial one for social workers.
Q5) Describe the difference between probation and parole.
Q6) List three of the primary tasks that social workers have inside of correctional facilities.
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Page 15
Chapter 14: Crisis, Trauma, and Disasters
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Sample Questions
Q1) Burnout is the second-hand exposure to traumatic events.
A)True
B)False
Q2) Identify and briefly describe two methods to reduce stress.
Q3) Which of the following would not be classified as "positive stress":
A)Starting a new job
B)Purchasing a house
C)Meeting new people
D)Separation or Divorce
Q4) Emotional numbness and aggression are signs of PTSD.
A)True
B)False
Q5) Which of the following is NOT a micro intervention in the case of a disaster:
A)Helping to preserve people's safety, privacy, health, and self-esteem
B)Getting people to where they belong
C)Screening for risk of deeper problems, identifying need, and providing crisis care
D)discharge planning
Q6) What is the difference between secondary traumatic stress and burnout?
Q7) What are the basic differences between positive, tolerable, and toxic stress?
Page 16
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