Introduction to Human Services Pre-Test
Questions
Course Introduction
Introduction to Human Services offers students an overview of the diverse field of human services, exploring its history, values, and the roles of professionals who assist individuals, families, and communities. The course examines the various settings in which human services are delivered, the core helping skills, and ethical considerations essential to practice. Students will learn about common social issues addressed by human services, such as poverty, child welfare, mental health, and substance abuse, while gaining insight into interdisciplinary approaches for effective intervention and support within multicultural and diverse communities.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
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Page 2
Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) The human service professional,as an educator,is able to
A) study with the client to help her earn a GED
B) think with the client about her problems
C) review with the client the rules of the agency
D) talk with the client about the unspoken rules of her family
Answer: B
Q2) Continuing education includes
A) seeking advanced degrees, belonging to professional organizations, and attending in-service training.
B) using ethical standards, providing effective services, and using resources effectively.
C) establishing relationships with other professionals, linking clients to other service, helping clients meet their goals.
D) helping clients return to school, training clients for employment, and helping clients learn about themselves and their environment.
Answer: A
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3
Chapter 2: A History of Helping
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) The Medicare Prescription Drug,Improvement,and Modernization Act of 2003 was passed to
A) establish a method for verifying customers' enrollment in Medicare
B) provide an easy way to obtain prescriptions
C) prevent prescription drug abuse
D) provide outpatient prescription drug benefits for individuals on Medicare
Answer: D
Q2) Promoting the rights of the poor,improving employment opportunities for minorities,and eradicating poverty were the goals of the
A) Fair Deal
B) Great Society
C) New Deal
D) New Federalism
Answer: B
Q3) Human services flourished under all but ONE of the following presidents
A) Johnson
B) Kennedy
C) Reagan
D) Roosevelt
Answer: C
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Chapter 3: Human Services Today
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) All but ONE of the following are questions asked during external review prior to the delivery of services
A) What is the problem?
B) Why is this agency providing services?
C) What is the proposed treatment?
D) Why is the proposed treatment recommended?
Answer: B
Q2) Systems of care in schools describe
A) provide services that integrate education, religion, and politics.
B) support services for children and families.
C) guarantee attendance.
D) Provide mental health services to pregnant teens.
Answer: B
Q3) Among the trends in human services are
A) aging, diversity, terrorism, and partisanship
B) aging, terrorism, new roles, and violence
C) diversity, homeland security, and terrorism
D) conservatism, media violence, political activism, and diversity
Answer: A
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Page 5
Chapter 4: Models of Human Service Delivery
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which is the most widely used treatment today for mental disorders?
A) psychiatry
B) psychoanalysis
C) psychotherapy
D) psychiatric drugs
Q2) The following characteristics or themes are part of the model of human services
EXCEPT:
A) accountability
B) generic focus
C) institutionalization
D) whole person
Q3) Examples of those who receive human services are all EXCEPT:
A) an individual who is mentally ill
B) a small group like a dysfunctional family
C) patients who are physically ill
D) the homeless population
Q4) List the characteristics or themes of the human service model.
Q5) Compare and contrast the three service delivery models by examining a view of the problem,the recipient of services,the worker,the goals,and the treatment.
Q6) Discuss the contributions of the public health service since the late 1700s.
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Chapter 5: The Client
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) A job change,natural disasters,and an accident may result in
A) developmental problems.
B) situational problems.
C) an involuntary referral.
D) rapid social change.
Q2) Within the hierarchy of needs,security needs are represented by
A) having three good meals each day.
B) having a family.
C) having shelter.
D) having friendships.
Q3) The term client refers all but ONE of the following:
A) individuals, family, neighborhood
B) working poor, AIDS patients, underclass
C) Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victims
D) students, teachers, co-workers
Q4) Who was Abraham Maslow? Describe his major contribution to the field of psychology
Q5) Identify and explain each developmental stage in Erikson's Eight Stages of Man.
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Chapter 6: The Human Service Professional
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) One of the largest categories of specialists is A) counselors.
B) physicians.
C) social workers.
D) volunteers.
Q2) Identify and describe the three major categories of human service roles. PG.179
Q3) Deciding for oneself on a course of action or the resolution to a problem is A) recognition.
B) self-determination.
C) self-confidence.
D) tolerance.
Q4) Discuss three ways to categorize helpers. PG.168-169
Q5) The criterion used by clients and workers to make choices is A) valuing.
B) prizing.
C) helping.
D) philosophizing.
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Chapter 7: The Helping Process
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Describe some of the matters that a helper would want to attend to before the client arrives.
Q2) What are the differences between formal and informal helping?
Q3) The foundation of all group functioning is
A) leadership.
B) human service support.
C) self help.
D) communication skills.
Q4) One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called
A) active listening.
B) communication.
C) effective communication.
D) paraphrasing.
Q5) The who,what,where,when,and why of a message is the A) affective component.
B) cognitive component.
C) SOLER.
D) questioning component.
Q6) Discuss strategies that would be helpful with challenging clients.
Page 9
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Chapter 8: Working Within a System
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) The process of advocacy includes ALL but ONE of the following:
A) identify needs of the population
B) identify how to meet needs
C) work with a network of individuals
D) teach clients how to identify needs
Q2) Burnout means
A) the helper is tired of working with clients
B) the helper is reacting to encapsulation
C) the helper has the paperwork blues
D) the helper has difficulty with allocation of time
Q3) Which of the following is not a part of the four-step process providing guidelines for linking the client with another service?
A) explain
B) describe the service
C) transmit information
D) evaluate
Q4) Explain the four-step referral process providing guidelines for linking a client with another service.
Q5) What are the three ways agencies are funded?
Q6) Describe the problems associated with paperwork.
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Chapter 9: Professional Concerns
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Sample Questions
Q1) A code of ethics includes all but
A) the goals of the profession
B) guidance for professional behavior
C) contributions to a professional identity
D) instructions for all ethical dilemmas
Q2) To think through issues of confidentiality,the beginning human service professional can use all EXCEPT
A) client code of ethics
B) laws of state
C) professional code of ethics
D) agency guidelines
Q3) The informal sharing of information that occurs in an agency or organizational setting among co-workers or treatment team members and supervisors is referred to as A) coincidental confidentiality
B) relative confidentiality
C) relaxed confidentiality
D) ethical confidentiality
Q4) Explain the steps involved in the ethical decision-making model.
Q5) Discuss the types of confidentiality and provide examples of each.
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