Introduction to Human Services
Final Exam Questions
Course Introduction
Introduction to Human Services provides students with an overview of the human services field, exploring its history, values, and guiding principles. The course examines the roles and responsibilities of human service professionals, including case management, advocacy, and direct support for individuals and communities. Students will learn about the diverse populations served by human services, the ethical and legal considerations involved, and the interdisciplinary approaches used to address social issues such as poverty, mental health, and substance abuse. Through discussions, case studies, and practical assignments, students will gain foundational knowledge and skills necessary for further study and entry-level work in the field.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
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Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Moving clients to self-sufficiency means all of the following EXCEPT:
A) increase in self-esteem
B) increase in independence
C) increase in responsibility
D) increase in family harmony
Answer: D
Q2) Continuing education includes
A) seeking advanced degrees, belonging to professional organizations, and attending in-service training.
B) using ethical standards, providing effective services, and using resources effectively. C) establishing relationships with other professionals, linking clients to other service, helping clients meet their goals.
D) helping clients return to school, training clients for employment, and helping clients learn about themselves and their environment.
Answer: A
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3
Chapter 2: A History of Helping
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25 Flashcards
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Sample Questions
Q1) The beginnings of the human service movement can be found in the impact of all EXCEPT
A) clients' rights
B) mental health legislation
C) the presidential leadership during the 1960s
D) welfare reform
Answer: D
Q2) Large houses in slum areas that served as community centers housed workers known as
A) friendly visitors
B) human service professionals
C) social engineers
D) volunteers
Answer: C
Q3) The settlement house movement is best known for its belief that A) the best way to achieve reform was through social engineering
B) the private sector had a critical role in the provision of human services
C) the social philosophies of the 19 century helped the deserving poor
D) friendly visiting was the most successful helping strategy of the time
Answer: A
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Chapter 3: Human Services Today
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25 Flashcards
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Sample Questions
Q1) Human service delivery in the rural areas has increased
A) to serve an increasing number of elderly living on farms
B) to serve the increased relocation of people to rural areas
C) to protect a new population from crime
D) to provide transportation to agencies in the urban areas
Answer: B
Q2) Describe nontraditional human service delivery settings today.
Answer: Nontraditional human service delivery settings today include virtual or online platforms, such as teletherapy or telemedicine, where individuals can receive counseling or medical services remotely. Additionally, human services are being delivered in nontraditional settings such as community centers, schools, and even workplaces to increase accessibility and reach a wider population. Mobile units, such as mobile health clinics or outreach vans, are also being used to bring human services directly to underserved communities. Furthermore, nontraditional settings may also include outdoor or nature-based therapy programs, art or music therapy studios, and other alternative therapy spaces that cater to specific needs and preferences of individuals seeking human services. Overall, the expansion of nontraditional human service delivery settings reflects a growing emphasis on accessibility, flexibility, and innovation in meeting the diverse needs of individuals and communities.
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Page 5
Chapter 4: Models of Human Service Delivery
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25 Flashcards
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Sample Questions
Q1) The goal of the public health model is to
A) provide opportunities and conditions for health as a basic human right
B) eliminate disease and disability
C) integrate social, environmental, and biological factors
D) serve as a link between the medical and human service models
Q2) Which is the most widely used treatment today for mental disorders?
A) psychiatry
B) psychoanalysis
C) psychotherapy
D) psychiatric drugs
Q3) The following characteristics or themes are part of the model of human services EXCEPT:
A) accountability
B) generic focus
C) institutionalization
D) whole person
Q4) List the characteristics or themes of the human service model.
Q5) Compare and contrast the three service delivery models by examining a view of the problem,the recipient of services,the worker,the goals,and the treatment.
Page 6
Q6) Discuss the contributions of the public health service since the late 1700s.
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Chapter 5: The Client
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Sample Questions
Q1) Developmental stages can be characterized by each of the following EXCEPT:
A) individuals engage in certain tasks or activities at different points in their lives
B) each stage is predictable
C) many healthy individuals are able to skip stages
D) many individuals experience sever developmental crises
Q2) The term client refers all but ONE of the following:
A) individuals, family, neighborhood
B) working poor, AIDS patients, underclass
C) Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victims
D) students, teachers, co-workers
Q3) Who was Abraham Maslow? Describe his major contribution to the field of psychology
Q4) To understand individuals as client,(e.g.a homeless person)the human service worker needs to ask
A) Who do I know in this client group?
B) What is the stereotype of this group?
C) How does prevention affect this group?
D) How does this group experience a crisis?
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Chapter 6: The Human Service Professional
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Sample Questions
Q1) This term is used to describe helpers who are of similar age and/or experience to the client.
A) volunteer
B) paraprofessional
C) peer
D) associate professional
Q2) The increasing body of research that supports the concept that the personal characteristics of helpers
A) make little difference in the helping relationship.
B) are not as important as mastery of helping theory.
C) help them fulfill certain human service roles.
D) are largely responsible for success or failure of helping.
Q3) A nurse is an example of which category?
A) professional
B) generalist
C) nonprofessional
D) volunteer
Q4) Discuss three ways to categorize helpers.
PG.168-169
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Chapter 7: The Helping Process
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Sample Questions
Q1) Defining crisis for an individual depends on several factors including A) how hazardous or threatening the event is.
B) past experiences with crises.
C) the individual's interpretation of the event.
D) personality traits.
Q2) One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called
A) active listening.
B) communication.
C) effective communication.
D) paraphrasing.
Q3) The stage during which goals are set is
A) exploring the problem.
B) termination.
C) intervention strategies.
D) client arrival.
Q4) Describe when you might use resolution-focused brief therapy.
Q5) Describe four components of the communication process and the importance of each.
Q6) Discuss strategies that would be helpful with challenging clients.
Page 9
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Chapter 8: Working Within a System
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Sample Questions
Q1) What are the three ways agencies are funded?
Q2) The client empowerment model is effective when
A) clients are part of the majority culture
B) clients can easily articulate their cause
C) clients have past experience organizing
D) clients are taught how to promote change
Q3) Burnout means
A) the helper is tired of working with clients
B) the helper is reacting to encapsulation
C) the helper has the paperwork blues
D) the helper has difficulty with allocation of time
Q4) Paperwork is difficult because
A) there is not enough room on the forms
B) client histories are too complex
C) crisis work comes before documentation
D) flies get lost
Q5) What five pieces of information might help you understand how an agency operates?
Q6) How can helpers develop professionally?
Q7) Describe the problems associated with paperwork.
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Chapter 9: Professional Concerns
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Sample Questions
Q1) A code of ethics includes all but
A) the goals of the profession
B) guidance for professional behavior
C) contributions to a professional identity
D) instructions for all ethical dilemmas
Q2) The informal sharing of information that occurs in an agency or organizational setting among co-workers or treatment team members and supervisors is referred to as
A) coincidental confidentiality
B) relative confidentiality
C) relaxed confidentiality
D) ethical confidentiality
Q3) Explain the steps involved in the ethical decision-making model.
Q4) Tarasoff vs Regents of the University of California underscores the responsibility of the helping professional to
A) warn the client of danger
B) warn the client of eligibility problems
C) warn others of client's intended harm
D) warn others of client's multiple needs
Q5) Explain the importance of informed consent.
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