Introduction to Human Services Final
Exam
Course Introduction
Introduction to Human Services provides students with a foundational understanding of the human services field, including its history, values, and diverse practice settings. The course explores the roles and responsibilities of human services professionals as they assist individuals, families, and communities in overcoming challenges related to social, emotional, and economic well-being. Students will learn about core concepts such as advocacy, ethics, cultural competence, and interdisciplinary collaboration, as well as current trends and challenges in the field. Emphasis is placed on developing communication, problem-solving, and critical thinking skills essential for effective practice in human services.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
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Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) A growing trend to provide effective services is
A) advocacy
B) case management
C) evidence-based practice
D) generalist practice
Answer: C
Q2) Continuing education includes
A) seeking advanced degrees, belonging to professional organizations, and attending in-service training.
B) using ethical standards, providing effective services, and using resources effectively. C) establishing relationships with other professionals, linking clients to other service, helping clients meet their goals.
D) helping clients return to school, training clients for employment, and helping clients learn about themselves and their environment.
Answer: A
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Chapter 2: A History of Helping
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) The settlement house movement is best known for its belief that
A) the best way to achieve reform was through social engineering
B) the private sector had a critical role in the provision of human services
C) the social philosophies of the 19 century helped the deserving poor
D) friendly visiting was the most successful helping strategy of the time
Answer: A
Q2) The idea behind the passage of the Community Mental Health Centers Act of 1963 was to
A) serve Viet Nam veterans
B) create a setting for a new type of mental health worker
C) provide an array of services to the population
D) eradicate mental illness among those living in poverty
Answer: C
Q3) President Carter involved five departments in reorganizing the federal executive branch to include two new departments
A) Children's Services and Education
B) Education and Social Services
C) Health and Human Services and Education
D) Health and Rehabilitative Services and Education
Answer: C
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Chapter 3: Human Services Today
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Clients can benefit from technology
A) without worrying about confidentiality issues.
B) without knowing much about computers themselves.
C) without actually seeing a professional.
D) without worrying about the quality of services.
Answer: C
Q2) Age,color,disabilities,gender,national origin,and religion are examples of
A) conservative issues.
B) diversity.
C) the international dimension.
D) population shifts.
Answer: B
Q3) All but ONE of the following are questions asked during external review prior to the delivery of services
A) What is the problem?
B) Why is this agency providing services?
C) What is the proposed treatment?
D) Why is the proposed treatment recommended?
Answer: B
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Page 5
Chapter 4: Models of Human Service Delivery
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25 Flashcards
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Sample Questions
Q1) Both the medical model and the public health model have in common:
A) helping those who are mentally ill
B) delivering services to cure an illness
C) using medical intervention
D) working to prevent the spread of disease
Q2) Today fast and easy access to health information is an advantage of A) the public health model.
B) medicine online.
C) Healthy People 2020.
D) the internet.
Q3) Supporting activities such as films,speakers,school programs,and pamphlets educate the population,a goal of the A) human service model.
B) medical model.
C) public health model.
D) three models.
Q4) Define public health using 2 different approaches to this concept.
Q5) Compare and contrast the three service delivery models by examining a view of the problem,the recipient of services,the worker,the goals,and the treatment.
Page 6
Q6) List the characteristics or themes of the human service model.
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Chapter 5: The Client
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) To understand individuals as client,(e.g.a homeless person)the human service worker needs to ask
A) Who do I know in this client group?
B) What is the stereotype of this group?
C) How does prevention affect this group?
D) How does this group experience a crisis?
Q2) Within the hierarchy of needs,security needs are represented by
A) having three good meals each day.
B) having a family.
C) having shelter.
D) having friendships.
Q3) Who was Abraham Maslow? Describe his major contribution to the field of psychology
Q4) Reasons for homelessness include all EXCEPT:
A) deinstitutionalization
B) technology
C) transportation
D) urban renewal
Q5) Why would an individual's perception of a human service professional act as a barrier to obtaining help?
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Chapter 6: The Human Service Professional
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) A nurse is an example of which category?
A) professional
B) generalist
C) nonprofessional
D) volunteer
Q2) Deciding for oneself on a course of action or the resolution to a problem is
A) recognition.
B) self-determination.
C) self-confidence.
D) tolerance.
Q3) A particular concern for the poor and the disadvantaged characterizes ONE of the following professions:
A) nursing
B) counseling
C) psychiatry
D) social work
Q4) Discuss three ways to categorize helpers.
PG.168-169
Q5) Distinguish between front-line and administrative roles.
PG 179- 186
Page 8
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Chapter 7: The Helping Process
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Clients who may come for help more or less willingly but fail to carry through or participate are
A) culturally different clients.
B) Asian American clients.
C) reluctant clients.
D) resistant clients.
Q2) A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of
A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.
Q3) Defining crisis for an individual depends on several factors including A) how hazardous or threatening the event is.
B) past experiences with crises.
C) the individual's interpretation of the event.
D) personality traits.
Q4) Describe some of the matters that a helper would want to attend to before the client arrives.
Q5) Describe when you might use resolution-focused brief therapy.
Page 9
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Chapter 8: Working Within a System
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Professional development is effective when
A) the worker is actively trying to avoid or overcome encapsulation or burnout
B) the helper teaches skills to others
C) clients need education
D) clients and workers attend education sessions together
Q2) Paperwork serves ALL but one of the following functions:
A) documenting for funding
B) documenting client history
C) allowing helpers to build rapport
D) establishing a permanent client record
Q3) Knowledge about funding helps human service professionals understand ALL but one of the following:
A) the content in which human services are delivered
B) how job responsibilities relate to mission and goals
C) how mission relates to jobs
D) how planning and service delivery relates to funding
Q4) Describe the problems associated with paperwork.
Q5) How can helpers develop professionally?
Q6) What five pieces of information might help you understand how an agency operates?
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Chapter 9: Professional Concerns
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Sample Questions
Q1) Explain the concepts of competence and responsibility.
Q2) Which of the following intervenes and overrides professional codes of ethics only when necessary to protect public health,safety,and welfare?
A) law
B) supervisor
C) client
D) philosophy
Q3) Explain the steps involved in the ethical decision-making model.
Q4) The worker's assurance that information the client divulges will remain between the two of them reflects a commitment to
A) friendship
B) confidentiality
C) service
D) competence
Q5) A code of ethics includes all but A) the goals of the profession
B) guidance for professional behavior
C) contributions to a professional identity
D) instructions for all ethical dilemmas
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