Introduction to Human Resources Review
Questions
Course Introduction
Introduction to Human Resources provides an overview of the key principles, practices, and functions involved in managing people within organizations. The course covers essential topics such as recruitment and selection, training and development, performance management, compensation and benefits, workplace diversity, and employee relations. Students will explore the strategic role of human resources in supporting organizational goals and learn how HR professionals contribute to fostering a positive work environment, ensuring legal compliance, and enhancing employee engagement. Through case studies and practical examples, participants will gain foundational knowledge to understand and address real-world HR challenges.
Recommended Textbook
Managing Human Resources 6th canadian edition by Monica Belcourt
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16 Chapters
1643 Verified Questions
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Chapter 1: The World of Human Resources Management
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Sample Questions
Q1) Reallocation of resources and assets is most often the reason for failed change management.
A)True
B)False
Answer: False
Q2) Which of the following best summarizes the competency model for HR professionals?
A) HR professionals require change mastery, HR mastery, personal credibility, and business mastery.
B) HR professionals require HR mastery, business mastery, global acumen, and change mastery.
C) HR professionals require IT mastery, HR mastery, business mastery, and ethics.
D) HR professionals require IT mastery, HR mastery, global acumen, and change mastery.
Answer: A
Q3) It is quite possible that when managers increase costs productivity often rises.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Strategy and Human Resources Planning
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Sample Questions
Q1) Smith Frozen Foods performs a yearly employee survey to assess how its employees feel about safety on the job, the comfort of the working conditions, and their general level of satisfaction with their work, managers, and co-workers. Smith Frozen Foods is most likely performing which of the following?
A) a job satisfaction survey
B) an environmental analysis
C) a cultural audit
D) an engagement measure
Answer: C
Q2) Which of the following is the best way HR can help ensure that a strategic alliance or joint venture goes smoothly in the beginning?
A) plan labour supply needs for both organizations
B) systematically monitor employee morale for both organizations
C) teach employees about the other organization
D) assess the compatibility of the two organizational cultures
Answer: D
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Chapter 3: Equity and Diversity in Human Resources Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Employment equity involves the identification and removal of systemic barriers to employment opportunities that adversely affect the four designated groups.
A)True
B)False
Answer: True
Q2) Reasonable accommodation involves making changes to the workplace so that no individual is disadvantaged with respect to employment.
A)True
B)False
Answer: True
Q3) The Employment Equity Act stipulates that employers and Crown corporations with 200 employees or more, who are regulated under the Canada Labour Code, must implement employment equity and report on results attained.
A)True
B)False
Answer: False
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Chapter 4: Job Analysis, Employee Involvement, and
Flexible Work Schedules
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) What is the role of job analysis in HRM, and how does it relate to other HRM functions?
Q2) To promote uniformity across organizations, the National Occupational Classification should be used as the sole source for classifying jobs.
A)True
B)False
Q3) Which of the following is an example of a job specification?
A) To be a grocery store cashier, you need to know how to work a cash register, know the rules of the store, and know basic math.
B) To be a grocery store cashier, you have to deal with the public and be able to stand on your feet for long hours.
C) A grocery store cashier assists customers in paying for their grocery items and answering questions about products.
D) A grocery store cashier is responsible for making sure items are bagged or tagged, and that all customers pay for their items.
Q4) A job consists of different duties and responsibilities performed by one person.
A)True B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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Sample Questions
Q1) Which of the following external recruiting sources normally provides applicants who stay with the organization the longest?
A) educational institutions
B) newspaper ads
C) employer referrals
D) job postings
Q2) The various recruitment sources are pretty much the same with respect to job tenure and performance.
A)True
B)False
Q3) A dual career path is for couples who are both working professionals in the same field.
A)True
B)False
Q4) The accommodation that management makes most frequently to dual-career couples is to offer flexible working schedules.
A)True
B)False
Q5) What are the advantages and disadvantages of internal recruitment?
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Chapter 6: Employee Selection
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Sample Questions
Q1) Behavioural description interviews are based on hypothetical situations.
A)True
B)False
Q2) Which of the following best captures the current state of thinking on the use of biographical information blanks?
A) Personal questions are viewed as inappropriate in a selection setting.
B) It is very time consuming to score them, but they are considered valid in particular industries, such as health care.
C) They are not considered valid.
D) They are a very valid method of predicting job success.
Q3) Strategies for selecting managerial and technical people are relatively similar.
A)True
B)False
Q4) When trying to achieve person-organization fit, managers will pass up potential employees who don't embrace the values of the company even if they have excellent job skills.
A)True
B)False
Q5) Identify and explain the five primary types of employment tests.
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Chapter 7: Training and Development
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Sample Questions
Q1) Organization analysis, task analysis, and person analysis are all part of which of the following phases of the system model?
A) the training and development phase
B) the analysis phase
C) the needs assessment phase
D) the evaluation phase
Q2) Knowledge of the subject is the most critical characteristic that determines instructor effectiveness.
A)True
B)False
Q3) Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."
A)True
B)False
Q4) The primary purpose in training employees is to help them get socialized to the organization.
A)True
B)False
Q5) Identify and briefly describe the four criteria available to evaluate training.
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Chapter 8: Appraising and Improving Performance
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Sample Questions
Q1) Which of the following is an essential component of an appraisal interview?
A) It should take place in one session in order to give the employee a complete view of his or her performance
B) It can be divided into two sections, though this is not advisable
C) It is a time for the supervisor to give feedback on past performance and should not be used for developmental purposes
D) It should be held in two segments because the rater must perform the role of both evaluator and counsellor
Q2) In developing a new performance appraisal system, Organization C made an appraisal plan, decided who would be doing the appraising, how it would be done, and even included appraisal training. Which one of the following is an important step that Organization C missed?
A) clearly communicating in advance the company's plans for employees who do not meet standards.
B) gaining support from top management, which should occur near the beginning of the process
C) informing employees how the process would go to alleviate anxiety
D) examining the performance standards through job analysis
Q3) What are the four basic considerations for establishing performance standards?
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Page 10
Chapter 9: Managing Compensation
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Sample Questions
Q1) For real wages to increase, which of the following is necessary?
A) An employee's wage increase must be greater than the increase in the CPI.
B) An employee must receive a lump-sum wage increase equal to the increase in the CPI.
C) An employee's wage must simply increase.
D) The CPI must increase at least as much as the employee's wage.
Q2) Which of the following clauses are found in some labour agreements that periodically adjust compensation rates to reflect increases in cost of living?
A) maintenance clauses
B) escalator clauses
C) roll-up clauses
D) guarantee clauses
Q3) Wage survey data can be obtained from government sources, trade associations, or professional groups, or organizations can conduct their own surveys.
A)True
B)False
Q4) Briefly explain the different job evaluation systems.
Q5) How are the wages for jobs determined? Why is this process important?
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Chapter 10: Pay For Performance: Incentive Rewards
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Sample Questions
Q1) Which of the following is NOT a problem with merit raises?
A) Employees expect the raise even when performance declines.
B) Employees do not trust management.
C) The raise may be based on favouritism.
D) The raise may be based on achieving an objective standard.
Q2) Which of the following is a pay plan that only compensates sales employees based on a percentage of sales?
A) straight ratio plan
B) straight salary plan
C) straight commission plan
D) straight bonus plan
Q3) Improshare plans promote interaction and support between management and employees.
A)True
B)False
Q4) Under a straight commission plan, compensation is based entirely on a percentage of sales.
A)True B)False
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Chapter 11: Employee Benefits
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Sample Questions
Q1) Many employers now offer additional health care benefits such as dental and prescription drug coverage.
A)True
B)False
Q2) Employer-sponsored employee assistance programs (EAPs) are created to help workers overcome hurdles in their personal lives. Which of the following employees is the most likely to receive help under a typical EAP?
A) John Jones, who needs assistance to overcome a chemical dependency problem.
B) Steve Brown, who needs legal help in a personal bankruptcy proceeding.
C) Cindy Savage, who needs a list of qualified day-care facilities near the office.
D) Kate Johnson, who needs help choosing an appropriate M.B.A. program.
Q3) Severance pay is a one-time payment to employees who have been terminated.
A)True
B)False
Q4) Most of the pension plans in privately held organizations are contributory.
A)True
B)False
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13
Chapter 12: Safety and Health
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Sample Questions
Q1) An employee has been diagnosed with depression and possible mental illness. Her manager has organized professional counselling for her as part of the organizational response to her problems. This counselling is most likely a form of which of the following?
A) a new reward system
B) an employee assistance program
C) a mental preparedness program
D) a crisis prevention program
Q2) In 2002, there were 900 Canadian workplace-related deaths.
A)True
B)False
Q3) Why must supervisors observe employees' work safety behaviours?
A) to limit the company's liability in case of accident
B) to reduce insurance costs
C) to reinforce and ensure adherence to safe practices
D) to learn the proper procedures from line employees
Q4) A consequence of sealing windows, reducing outside air, and "buttoning up" buildings is the "sick building syndrome."
A)True
B)False
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Chapter 13: Employee Rights and Discipline
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Sample Questions
Q1) What is a key characteristic of an implied employment contract?
A) It is valid only if in writing.
B) It contains terms that judges read into employment contracts when the written contract does not expressly deal with the matter.
C) It exists after an employee passes his or her probation period.
D) It covers approximately 90 percent of the Canadian workforce.
Q2) Step-review systems involving nonunion employees are very similar to grievance procedures used in union contracts.
A)True
B)False
Q3) In which of the following scenarios can an employer summarily dismiss an employee in a nonunion environment for his or her activities outside of the workplace?
A) The employee discloses confidential information on a personal blog.
B) The employee has a fight with a neighbour.
C) The employee talks to fellow workers about the possible benefits of a union in the workplace.
D) The employee attends a union conference.
Q4) What is progressive discipline? How does it differ from positive discipline?
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Page 15
Chapter 14: The Dynamics of Labour Relations
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Sample Questions
Q1) Compulsory membership provisions and dues checkoff are forms of union security.
A)True
B)False
Q2) Public-sector unions contend that denying their legal right to strike reduces their power during collective bargaining.
A)True
B)False
Q3) Pickets may prevent trucks and railcars from entering a struck business because of which of the following?
A) Picketing during a strike carries a legal obligation on the part of the employer to cease operations, including delivery of goods and materials.
B) Unions often refuse to cross another union's picket line.
C) The union has a legal right to obstruct the business of the employer the union is striking against.
D) Operators of trucks and railcars must get permission from the picketing union to enter the premises.
Q4) Briefly describe the six steps in the organizing process.
Q5) Explain the impact of unionization on managers.
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Chapter 15: International Human Resources Management
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Sample Questions
Q1) Expatriates should not be expected to evaluate their own performance.
A)True
B)False
Q2) In collectivist societies such as Japan and Taiwan, which of the following is a key focus of the pay system?
A) internal equity and personal needs
B) nonfinancial incentives
C) weekly or monthly salary guarantees
D) individual performance
Q3) The International Labour Organization has set itself a new agenda-called the "Decent Work Agenda." Which of the following is the main purpose behind this move?
A) to illustrate the decency embedded in international organizations
B) to stop itself from becoming irrelevant
C) to chart laws for international firms
D) to highlight the ethical dimension of work
Q4) You are offered a foreign assignment to an Asian country by an employer you are interviewing with. What are the key questions about that employer you should ask before you accept the overseas post?
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Chapter 16: Creating High Performance Work Systems
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Sample Questions
Q1) Employee development goes hand-in-hand with information sharing in high-performance work systems.
A)True
B)False
Q2) Which of the following would most likely help managers develop a strong relationship with a union in implementing high-performance work systems?
A) concentrating accountability for union relations with the top management
B) relying on informal communication
C) concentrating efforts on achieving all the organization's objectives
D) involving the union early in the design process
Q3) While increasing or improving collaboration and teamwork, egalitarian work environments reduce or eliminate which of the following?
A) the need for shared information
B) the need for skill-based pay systems
C) status and power differences
D) pay-scale differences
Q4) Describe how the components of the work system fit together and support strategy.
Q5) What are the fundamental principles of high-performance work systems?
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