Introduction to Human Resources Exam Review
Course Introduction
Introduction to Human Resources provides a comprehensive overview of the key principles, practices, and functions within the field of human resource management. Students will explore topics such as recruitment and selection, training and development, performance management, compensation and benefits, and labor relations. The course emphasizes the strategic role of human resources in supporting organizational goals, fostering positive workplace environments, and ensuring legal compliance. Through case studies and practical exercises, students will develop foundational skills for managing people effectively in a variety of organizational settings.
Recommended Textbook
Managing Human Resources 8th canadian edition by Monica Belcourt
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15 Chapters
1520 Verified Questions
1520 Flashcards
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Page 2
Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74615
Sample Questions
Q1) HR programs and assignments are often the primary method by which knowledge is transferred among employees.
A)True
B)False
Answer: True
Q2) Organizations known for product and service quality recognize the importance of employees in fostering quality improvements.
A)True
B)False
Answer: True
Q3) Which of the following trends is causing a major organizational concern that the expertise of employees will be rapidly drained from their companies?
A)Generation nexus is thus far not demonstrating a dedication to training and education.
B)There is an increase of uneducated women entering the workforce.
C)Recruitment of lower-skilled immigrant workers is increasing.
D)Large proportions of some workforces are nearing retirement.
Answer: D
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3
Chapter 2: Strategy and Human Resources Planning
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Nearly one-fifth of the workforce is made up of part-time,temporary,and self-employed workers.
A)True
B)False
Answer: True
Q2) A cultural audit may examine how people are empowered.
A)True
B)False
Answer: True
Q3) Markov analysis is a systematic monitoring of the major external forces influencing an organization.
A)True
B)False Answer: False
Q4) Trend analysis relies on a single business factor.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Equity and Diversity in Human Resources Management
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Concentration occurs when the numbers of a protected class in a particular occupation or level are high relative to their numbers in the labour market.
A)True
B)False
Answer: True
Q2) Transforming an organizational culture into a culture that embraces diversity is relatively simple and can be done in a relatively short period of time.
A)True
B)False
Answer: False
Q3) Federally regulated employers are required to conduct a workforce analysis to identify underrepresentation of members of designated groups.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Work Design
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74606
Sample Questions
Q1) Company A is planning to set up a "virtual team" for a project.Which of the following is the best advice for this team to be successful?
A)Team members should be selected based on certain personal characteristics such as a collaborative mindset.
B)All team members should understand advanced computer and telecommunications technology so that breakdowns in communication do not occur frequently.
C)Team members should all have Skype accounts.
D)Team members should NOT meet in person.
Q2) Discuss the job characteristics that motivate employees.
Q3) All group-based work techniques have two things in common: enhancing communication and increasing synergy.
A)True
B)False
Q4) What factors should be considered in designing a job?
Q5) The competency-based approach to job analysis focuses on standard job duties,tasks,and the like.
A)True
B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74605
Sample Questions
Q1) The most common method used by job searchers is responding to printed advertisements.
A)True
B)False
Q2) Transfers usually provide the same motivational value as promotions.
A)True
B)False
Q3) Some organizations that want to focus on their core functions,including small businesses that lack time or HR personnel,sometimes use outside firms for their recruiting functions.What is this process called?
A)delegation of recruiting
B)core function planning
C)recruitment channelling
D)recruiting process outsourcing
Q4) Skill inventories are an important tool for succession planning.
A)True
B)False
Q5) Describe the five stages of career development,particularly stages one and two,and briefly describe what stages three through five have in common.
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Chapter 6: Employee Selection
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Measuring construct validity requires linking a psychological test to job performance.
A)True
B)False
Q2) Criterion-related validity is the extent to which a selection tool predicts or correlates with important elements of work behaviour.
A)True
B)False
Q3) Studies have shown that an objective scoring of biographical information blanks and application forms is one of the most potentially valid methods that can be used to predict job success.
A)True
B)False
Q4) Application forms should always require relevant dates,including date of birth.
A)True
B)False
Q5) The Scholastic Aptitude Test (SAT)is an example of a cognitive ability test.
A)True
B)False
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Chapter 7: Training and Development
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74603
Sample Questions
Q1) Although important in determining training program success,organizations conduct a needs assessment less than half the time before initiating a training program.
A)True
B)False
Q2) What is the main issue with organizations putting too much weight on the "reactions" aspect of training evaluation?
A)Unless the training is linked to organizational strategy,it is not informative that reactions were good.
B)Positive reaction data may not mean the training was effective.
C)This information has to be integrated into an analysis with the other four phases of evaluation.
D)This aspect of training is not measurable.
Q3) Benchmarking is concerned with measuring employee retention of training materials at specific points in time.
A)True
B)False
Q4) Identify and briefly describe the four criteria available to evaluate training.
Q5) Explain the strategic approach to training.
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Chapter 8: Performance Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/74602
Sample Questions
Q1) Three types of evaluation interviews are tell-and-sell,tell-and-listen,and problem-solving.
A)True
B)False
Q2) The similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.
A)True
B)False
Q3) Measurable and quantifiable performance objectives are requirements for a successful MBO program.
A)True
B)False
Q4) How often should performance feedback be delivered?
A)It should be done at least annually.
B)It depends on the organizational culture,industry,and supervisor's style.
C)It should be done at regular intervals-the more frequent the better.
D)It should be an ongoing,regular part of supervisor-subordinate interactions.
Q5) Explanation: Feedback is most useful when it is immediate and general in nature.
A)True
B)False
10
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Chapter 9: Managing Compensation
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Briefly discuss the provisions of the employment standards acts pertaining to employee compensation.
Q2) How are the wages for jobs typically determined? Why is this process important?
Q3) Sarah,Tariq,and Tatiana's compensation packages are calculated and paid on the basis of weekly,biweekly,or monthly periods,respectively.How would you classify these employees?
A)white-collar employees
B)part-time employees
C)hourly employees
D)salaried employees
Q4) Which of the following is NOT a method of comparison used in job evaluation?
A)point system
B)job ranking system
C)job classification system
D)comparable worth system
Q5) Rewarding an employee's past performance is a goal of strategic compensation policy.
A)True
B)False
Q6) Briefly explain the different job evaluation systems.
Page 11
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Chapter 10: Pay for Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) What is a major problem with profit sharing plans?
A)They increase the fixed costs of organizations.
B)The line of sight between employee performance and organizational profits is blurred.
C)The profits distributed to employees can be too much.
D)There is no agreed upon procedure to determine profits.
Q2) Spot bonuses are usually provided for some employee effort that is not directly tied to an established performance standard.
A)True
B)False
Q3) Approximately 50 percent of Canadian companies offer some form of variable pay. A)True
B)False
Q4) Lana works as a salesperson at Fashion Galore.She is paid on a percentage of her sales only.What type of pay plan is this?
A)straight ratio plan
B)straight salary plan
C)straight bonus plan
D)straight commission plan
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12
Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What is an important factor in determining the effectiveness of benefits programs in organizations?
A)level of competition
B)employee motivation
C)state of the broader economy
D)effective administration
Q2) Which statement best describes flexible benefit plans?
A)They are offered as a bonus to executives.
B)They are favoured by employers because they reduce administration costs.
C)They allow employees to choose benefits suited to their needs.
D)They are offered to employees who then must purchase each benefit they select.
Q3) Benefits programs should be based on specific objectives in line with the organization's strategic compensation plan.
A)True
B)False
Q4) With contributory pension plans,contributions are made jointly by employers and the government.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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98 Flashcards
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Sample Questions
Q1) Tom Jones was recently injured on the job at ABC Steel Factory.Whose responsibility is it to report the accident to the Workers' Compensation Board?
A)Tom Jones himself
B)Tom Jones's coworkers
C)the government's safety officer
D)ABC Steel Factory
Q2) Which of the following is NOT a high-risk work circumstance associated with workplace violence?
A)working with information technology
B)working alone
C)interacting with the public
D)dealing with the exchange of money
Q3) Jenny Jones has been working at the same job-typing almost all day-for the past five years.She has now damaged her wrist as a result of the work.What is her problem most likely a form of?
A)ambidextrosis
B)muscular dysfunctions
C)cumulative trauma disorder
D)systematic trauma
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Page 14
Chapter 13: Employee Rights and Discipline
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98 Flashcards
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Sample Questions
Q1) An ombudsperson helps management by providing a check on itself.
A)True
B)False
Q2) In a typical progressive discipline program,what step immediately precedes the termination of the employee?
A)suspension
B)formal discussions
C)a "pre-warning"
D)a written warning
Q3) Mary has been given a reminder to self-evaluate her actions in a recent disciplinary case against her.What type of disciplinary procedure is the most likely being used here?
A)progressive discipline
B)positive discipline
C)step-review discipline
D)cooperative discipline
Q4) What is progressive discipline? How does it differ from positive discipline?
Q5) An employee's legal and moral rights to privacy are clear and well-defined.
A)True
B)False
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In which of the following situations is grievance handling most successful?
A)when union stewards are selected by management
B)when supervisors are formally trained in the terms of the labour agreement and counselling skills
C)in paternalistic management systems
D)in nonunionized businesses
Q2) How can the bargaining power of an employer be exercised during collective bargaining?
A)through lockout of employees
B)through organizing a strike vote
C)through raising wages
D)through legal injunction
Q3) Assume that the Canadian Union of Public Employees (CUPE)is representing essential workers in a hospital.The hospital's administration and the union are deadlocked in negotiations.What is a likely solution to this impasse?
A)decertification of CUPE
B)compulsory binding arbitration
C)a strike
D)counselling
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Page 16
Chapter 15: International Human Resources Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74609
Sample Questions
Q1) Expressions such as "tabling a subject" and "it is inconvenient" may have meanings in other cultures that are very different from their North American meanings.
A)True
B)False
Q2) What is the term used to refer to the religion,values and attitudes,politics,technology,education,and social organization of a nation?
A)ritual environment
B)general environment
C)task environment
D)cultural environment
Q3) IAM Inc.has operations in many countries.Recently,it used staff from four of these countries to work on a project.What type of team would this be?
A)a transnational team
B)a global team
C)an integrated team
D)a borderless team
Q4) What are the primary differences among international,multinational,global,and transnational corporations?
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