Introduction to Human Resource Management
Test Preparation
Course Introduction
Introduction to Human Resource Management provides a comprehensive overview of the key principles, functions, and practices involved in managing an organizations human capital. The course explores fundamental topics such as recruitment and selection, employee development, compensation and benefits, performance management, labor relations, and workplace diversity. Through case studies, interactive discussions, and practical exercises, students gain insight into how effective human resource management contributes to organizational success and aligns with overall business strategies. Students will also examine the evolving legal, ethical, and global considerations that shape HR practices in today's dynamic work environments.
Recommended Textbook
Managing Human Resources 11th Edition by
Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175 Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) The view of corporate social responsibility (CSR) that was held by the largest percentage of managers was that CSR:
A) is a necessary cost of business
B) provides a distinctive position in the market
C) is meaningless if it includes things that firms would do anyway
D) is a waste of time
E) is only for those firms that can afford it
Answer: A
Q2) A good quality of work life contributes to increased employee satisfaction, commitment, and feelings of empowerment.
A)True
B)False
Answer: True
Q3) Who are the primary stakeholders in most companies in the United States?
Answer: Customers, employees, shareholders, and society
Q4) Give an example of a competitive advantage that is NOT sustainable.
Answer: Students will have a variety of answers to this question. To be correct, their answer must describe an easily copied action such as decreasing a selling price by 10 percent, using a coupon promotion, or creating a point-of-purchase display.
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Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The term "open market" refers to the:
A) large number of jobs available to recent college graduates
B) ability of the average company to differentiate itself from its competitors in the marketplace
C) ease with which foreign competitors can enter the markets of other countries
D) ease with which a recent college graduate can enter the job market
E) ability of companies to merge with and acquire their competition within markets
Answer: C
Q2) Reasons for the recent expansion of Chinese firms into the United State include all EXCEPT:
A) U.S. wages levels for manufacturing jobs have declined
B) Rising transportation costs
C) Changing economic conditions in both U.S. and China
D) Strong encouragement by Chinese political leaders
E) Approaching expiration of tax credits offered by U.S. state governments
Answer: E
Q3) List the three members of the HR triad.
Answer: Line managers, HR professionals, and all other employees
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Marek is a Polish-American. Every day his co-workers torment him with Polish jokes. Marek believes that he is being forced to work in a hostile, offensive environment that prohibits his effective performance, so Marek has complained to his supervisor. In compliance with EEOC guidelines, his supervisor should:
A) report Marek's co-workers to the National Labor Relations Board.
B) immediately investigate and take immediate and appropriate corrective action.
C) move Marek to another position of equal or less status in the company away from his current co-workers.
D) terminate Marek because he is not a team player.
E) take a "wait-and-see" attitude and hope the co-workers run out of jokes or move to another target.
Answer: B
Q2) One common result of disputes in civil litigation is the payment of monetary damages. List the two major types of monetary damages.
Answer: Punitive and compensatory
Q3) Which government agency administers the Equal Pay Act?
Answer: The Equal Employment Opportunity Commission
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Page 5
Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) An organization can use ____________ to involve employees in a planned organizational change and to get their support of the change process.
A) statistical forecasting
B) focus groups and hotlines
C) observational research
D) replacement planning
E) historical trending
Q2) Total quality management relies heavily on incremental change strategies.
A)True
B)False
Q3) Of the various organizational units that share responsibility for strategic planning, which unit(s) is (are) most likely to have the responsibility for succession planning?
A) Departments other than HR
B) HR in conjunction with other departments
C) HR alone
D) HR and top management
E) HR and line managers
Q4) What is the first phase in HR planning for strategic change?
Q5) How has the focus of HR planning evolved?
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Human resource professionals use the term position to refer to the activities carried out by any single person.
A)True
B)False
Q2) Roberto's competency inventory includes information about his
A) level of education
B) training
C) experience
D) performance history
E) All of the above.
Q3) The major disadvantage of the customized approach to developing task and work behavior inventories is:
A) its inability to produce adequate details for job descriptions
B) its lack of flexibility when used in large companies with many employees performing basically the same job
C) the sizable amount of time it requires
D) the care with which sampling of the employee population must be done in order to capture statistically viable information
E) its inability to be computerized
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Page 7
Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Effective recruitment activities:
A) should be consistent with the organization's business strategy
B) cause the job applicants to perceive the organization as an employer of choice
C) should be consistent with the values of the company
D) rely heavily on job analyses
E) are accurately described by all of the above
Q2) Recruiting from multiple sources is a good way to increase the diversity of the applicant pool.
A)True
B)False
Q3) Why do some people choose contingency employment over full-time employment?
Q4) A(n) _____ is a database that contains information about the pool of current employees.
A) organizational job analyses
B) management information system (MIS)
C) employee information system
D) talent inventory
E) competency ledger
Q5) What are other names for a private employment agency?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Which of the following statements about assessment centers is true?
A) Assessment centers evaluate how well a job applicant will fit into the culture of the organization to which he or she has applied.
B) Assessment centers are typically run at the job site and include ability tests and work simulation.
C) Assessment centers seldom, if ever, involve more than five people at any given time.
D) Assessment centers are expensive to operate.
E) All of the above statements about assessment centers are true.
Q2) A private academy that tutors children with learning disabilities wanted to know if empathetic and compassionate teachers would be better able to teach its students. The private academy could use _____ to determine if strong levels of empathy and compassion would positively affect future job behavior.
A) content validation
B) validity generalization
C) criterion-related validation
D) job-analysis-derived validation
E) context validation
Q3) What is another term for adverse impact?
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) As an organization begins to embrace a philosophy of continuous learning and improvement, more active participation in the design and delivery of the organization's training system by all stakeholders is seen as both undesirable and unnecessary.
A)True
B)False
Q2) All of the following are primary components of a needs analysis EXCEPT:
A) Culture
B) Demographics
C) Job
D) Organization
E) Person
Q3) Without a(n) _____, an organization has not assurance that the right training will be provided to the right trainee.
A) human resource analysis
B) organizational appraisal
C) social audit
D) needs assessment
E) training control system
Q4) How do the processes of training and development differ?
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The primary advantage of the graphics rating scale is:
A) the logical way in which it uses direct output measures
B) the way in which the appraisal format removes all subjectivity from the evaluation process
C) the ease with which it can be used to define employee performance dimensions
D) its simplicity
E) none of the above
Q2) The performance of interdependent others:
A) affects motivation and the relationship between motivation and performance
B) may cause other highly motivated coworkers to perform poorly if their performance is poor
C) may cause a decrease in the motivation of dependent individuals
D) all of the above are correct
E) none of the above are correct
Q3) To be effective, performance management activities should be aligned with:
A) the organization's internal environment
B) the organization's external environment
C) other HR activities
D) all of the above
E) a and c only
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The total points allocated to each job description resulting from the point rating method indicates:
A) the worth of this job related to the worth of every other rated job in the organization
B) the worth of this job related to the worth of every other rated job in the economy
C) the worth of this job related to the worth of every other job in the same occupation
D) the worth of this individual employee holding this job compared to the worth of individuals holding other jobs in the organization
E) none of the above
Q2) A company can defend itself from claims of wage discrimination if pay differences are the result of a seniority system.
A)True
B)False
Q3) Comment on the following statement: "Job evaluation and job analysis are actually synonyms?"
Q4) What is the most common level of market pay policy?
Q5) How can an employer be sure that its employees are being paid at market level?
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Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) In setting up a combined payment plan for salespeople, the most critical question for an organization to answer is,"
A) "What percentage of total compensation should be salary and what percentage should be commission?"
B) "How much of the salesperson's time should be spent selling and how much in nonselling activities?"
C) "How can the sales program compensation plan be devised so as not to cause other employees to become unmotivated?"
D) "How long will the plan be operational before it needs to be evaluated?"
E) "What is the strategic basis for the plan and how will its implementation be monitored?"
Q2) The type of pay that the lowest percentage of employers ranked as most effective for achieving the stated goal of achieving key strategic goals was:
A) Base pay
B) Deferred compensation
C) Short-term bonuses
D) Long-term bonuses
E) Indirect compensation
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Chapter 12: Providing Benefits and Services
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Which of the following statements about laws requiring employers to provide services and benefits to their employers is true?
A) The first law that actually dealt with employee benefits was passed in 1972.
B) The Pregnancy Discrimination Act requires employers to grant equal benefits for pregnancy as for other disabilities
C) The Family and Medical Leave Act requires all employers to grant an employee up to twelve weeks unpaid leave annually.
D) The Employee Retirement Income Security Act was designed to protect the interests of workers covered by private retirement plans.
E) The Economic Recovery Tax Act gave employers tax credit for providing health benefits for their employees.
Q2) Alhambra Manufacturing is a medium-sized company that makes baggage conveyors. Its CEO is thinking of setting up an on-site daycare/eldercare center, but he is concerned about potential negative response from his childless/parentless employees to this indirect compensation that will not benefit those without either children or elderly parents. What is your opinion?
Q3) Why are portable benefits more important these days than previously?
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Page 14
Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) In organizations where safety is valued and embedded in the organization's culture, employees benefit by experiencing fewer injuries.
A)True
B)False
Q2) Medium-sized organizations have a lower incidence of accidents than small and large organizations.
A)True
B)False
Q3) Employees from countries high in uncertainty avoidance:
A) have shown more positive attitudes toward safety.
B) have shown less positive attitudes toward safety.
C) have shown more positive attitudes toward health.
D) have shown less positive attitudes toward health.
E) shown more positive attitudes toward well-being.
Q4) Yolanda is a recently-hired employee in the HR department at a construction company. She believes the company would benefit if it could reduce the rates and severity of accidents and stress-related illnesses among its employees. List the arguments she can use to convince her supervisor to launch a company-wide safety campaign to try to improve the quality of work life for employees.
Page 15
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Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Which of the following issues would most likely cause management to lodge a grievance?
A) wage and work schedules
B) absenteeism and discharge
C) discipline over employee substance abuse
D) wildcat strikes
E) outsourcing and part-time workers
Q2) Collective bargaining is a complex process in which union members and management negotiators maneuver to win the most advantageous contract. How difficult the issues are to be settled depends on:
A) the quality of the union-management relationship
B) whether the organization is centralized
C) the degree of formalization within the organization
D) the organizational mission
E) all of the above
Q3) What is the first step in the union organization campaign?
Q4) What is the core of union-management relations?
Q5) A certification election determines if the majority of employees want a union. A)True B)False
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