Introduction to Human Communication Final
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Course Introduction
Introduction to Human Communication explores the fundamental processes and principles of communication in human interactions. The course examines various contexts including interpersonal, group, organizational, and public communication, highlighting how messages are crafted, transmitted, received, and interpreted. Students will develop an understanding of verbal and nonverbal communication, active listening, perception, and cultural influences on communication, while also addressing barriers to effective communication. Emphasis is placed on practical skills and strategies to enhance clarity, understanding, and effectiveness in personal and professional contexts.
Recommended Textbook
Communication in Our Lives 7th Edition by Julia
T. Wood
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17 Chapters
799 Verified Questions
799 Flashcards
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Page 2
Chapter 1: The World of Communication
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Sample Questions
Q1) To study communication is to study
A)what we should believe.
B)how friendships help our lives become more meaningful.
C)the arbitrary nature of the world.
D)how we use symbols to create meaning in our lives.
E)the content level of meaning in phrases we hear.
Answer: D
Q2) What does it mean to say that communication is a process?
A)Communication is ongoing and always in motion.
B)Its hard to tell when communication starts and stops.
C)Communication evolves in clearly defined stages.
D)Communication is ongoing,always in motion,and evolves clearly defined stages.
E)Communication is ongoing,always in motion,and it's hard to tell when it starts and stops.
Answer: E
Q3) Mass communication and social media have an influence on our culture.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Perception and Communication
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Sample Questions
Q1) Adults differ in cognitive complexity.
A)True
B)False
Answer: True
Q2) A(n)____________________ is a phenomenon that occurs when a person acts in ways consistent with a belief about him or herself.
Answer: self-fulfilling prophecy
Q3) Elijah goes into the library to find his friend Aimee who went there to study.He walks through the library until he sees her and then sits down beside her.Later Elijah's friend Marvin comes over and says,"Hey,man,why did you ignore me when you walked right past me a minute ago?" Elijah shakes his head,not knowing why he didn't see Marvin.Elijah's failure to see Martin when he was focusing on finding Aimee is an example of
A)noise.
B)selective perception.
C)insular listening.
D)biased perception.
E)assimilation.
Answer: B
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Page 4
Chapter 3: Communication and Personal Identity
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Sample Questions
Q1) ____________________ is the revelation of information about ourselves that others are unlikely to discover on their own.
Answer: Self-disclosure
Q2) Self-sabotage is poisonous.
A)True
B)False
Answer: True
Q3) Those who belong in the particular other group are people most significant to us.
A)True
B)False
Answer: True
Q4) Social comparisons are the most significant source of self concept.
A)True
B)False
Answer: False
Q5) The attachment style an infant develops can change over the course of life.
A)True
B)False
Answer: True
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Chapter 4: Listening Effectively
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Sample Questions
Q1) Mary is studying for her final exams and is quite stressed about getting good grades. Her roommate Anne asks,"Have you finished studying yet?" Mary gets offended and verbally attacks Anne by saying,"Get off my case. I'm doing the best I can to prepare." Anne replies,"Sorry Mary,I was just checking to see how you were doing." Mary's dialogue to Anne could be viewed as
A)defensive listening.
B)pseudolistening.
C)selective listening.
D)ambushing.
E)mindful listening.
Q2) When we pretend to listen,although our minds are really somewhere other than with the communication,we are engaging in ____________________.
Q3) Interruptions are attempts to monopolize communication by shifting the talk to the interrupter's interests.
A)True
B)False
Q4) We spend more time listening than we do talking.
A)True
B)False
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Chapter 5: The Verbal Dimension of Communication
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Q1) Symbols are not _______________which means they are not concrete or tangible.
Q2) Roger was sitting in class listening to his broadcasting professor talk about blogs,wikis,and memes. Roger was diligently taking notes and providing feedback. Roger's participation could be viewed as respectful based on a
A)regulative rule.
B)constitutive rule.
C)stereotype.
D)personal construct.
E)hypothetical thought.
Q3) What are the three fundamental properties of symbols?
Q4) Which of the following is a suggestion for enhancing effectiveness in verbal communication?
A)Use the most complex language you know so that you sound informed.
B)Own your feelings and thoughts.
C)Seek to talk more than your conversational partner.
D)Use abstract language as often as possible.
E)Engage about evenly in I language and you language.
Q5) The statement,"You hurt me," is an example of ____________________ language.
Q6) ____________________ consists of words that strongly slant perceptions and meanings. Page 7
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Page 8
Chapter 6: The Nonverbal Dimension of Communication
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Sample Questions
Q1) How can silence be used to communicate both negative and positive messages?
Q2) Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans' tendency to rush all the time.He is also surprised when his teachers are irritated if he joins class several minutes after class has started.Raul's confusion about Americans' pace of life is based on which aspect of nonverbal behavior?
A)chronemics
B)proxemics
C)kinesics
D)artifacts
E)paralanguage
Q3) Nonverbal behaviors related to body position and body motion are called ____________________.
Q4) Which of the following is an accurate statement about nonverbal communication?
A)Nonverbal communication does not impact verbal communication.
B)Nonverbal communication plays a less important role than verbal communication.
C)Nonverbal communication is less believable than verbal communication.
D)Nonverbal communication behaviors are consistent across cultures.
E)Nonverbal communication only occurs consciously.
Q5) ____________________ is the study of space and how we use it.
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Chapter 7: Communication and Culture
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Sample Questions
Q1) Groups of people who live within a dominant culture yet are members of another group or groups that are not dominant in a particular society are known as which of the following?
A)diffused groups
B)socially aware
C)invented groups
D)social communities
E)marginal communities
Q2) Describe and discuss the four sources of cultural change.
Q3) Diffusion involves borrowing from other cultures.
A)True
B)False
Q4) ____________________ is the assumption that our culture is right and its norms are the only right ones.
Q5) ____________________ orientation involves living for the moment.
Q6) The HIV/AIDS crisis is an example of a cultural calamity.
A)True
B)False
Q7) Identify the five distinct responses to diversity.Offer one specific example to illustrate each response.
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Chapter 8: Communication in Personal Relationships
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Sample Questions
Q1) Opposing and continuous tensions in relationships are called relational dialectics.
A)True
B)False
Q2) ____________________ are voluntary commitments between irreplaceable individuals who are influenced by rules,relational dialectics,and the surrounding contexts.
Q3) The intensely positive feels that come to mind when we think about romantic intimacy is called ____________________.
Q4) At which stage of Bill Rawlin's model do people begin to think of themselves as friends or as becoming friends?
A)friendly relations
B)moving toward friendship
C)nascent friendship
D)stabilized friendship
E)warming friendship
Q5) In relationships,we do not need privacy and thus should be open for our partners.
A)True
B)False
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Chapter 9: Communication in Groups and Teams
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Sample Questions
Q1) Groups can be any size for successful communication takes place.
A)True
B)False
Q2) ____________________ exists when members cease to think critically and independently about ideas generated in groups or teams.
Q3) Choose a group to which you have belonged.Use it to generate examples of the four types of communication in groups.
Q4) The attempt to increase personal status in a group by winning the approval of high-status members is known as
A)power over.
B)status-reward behavior.
C)social climbing.
D)referent behavior.
E)reward behavior.
Q5) Norms exist in some,but not all,groups.
A)True
B)False
Q6) ____________________ communication focuses on the problems,issues,or information before a group.
Page 12
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Chapter 10: Communication in Organizations
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Sample Questions
Q1) Organizations have certain ______________ governing aspects of work life that might include hiring,promotion,benefits,grievances,etc. These are known as
A)rites
B)roles
C)rituals
D)policies
E)rules
Q2) Store managers at Kids Clothing,Inc.are required to conduct weekly audits of the returns the store has processed.This requirement is a ____
A)ritual.
B)rite.
C)policy.
D)rule.
E)structure.
Q3) Workplaces should encourage workplace friendships between supervisors and subordinates because they have few drawbacks.
A)True
B)False
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Chapter 11: Media and Media Literacy
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Sample Questions
Q1) Resonance is the extent to which media's representations are congruent with personal experience.
A)True
B)False
Q2) The extent to which media representations are congruent with personal experience is known as what by cultivation theorists?
A)coherence
B)fidelity
C)mainstreaming
D)resonance
E)indemnification
Q3) Advertisers and political groups function as gatekeepers for the media.
A)True
B)False
Q4) Having access means having the capacity to own and use televisions,tablets,computers,smartphones,and so on.
A)True
B)False
Q5) What is media literacy,and how can you develop it?
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Chapter 12: Planning Public Speaking
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Sample Questions
Q1) Mind mapping is a holistic record of information on a topic.
A)True
B)False
Q2) ____________________ audience analysis seeks information about listeners that relate directly to the speaker's topic and purpose.
Q3) One of the most powerful ways for speakers to enhance impact is to demonstrate personal involvement with their topics.
A)True
B)False
Q4) Storytelling is prominent in cultures that emphasize written communication more than oral communication.
A)True
B)False
Q5) One challenge with using demographic survey data is to avoid stereotyping.
A)True
B)False
Q6) Debbie wants to know if her audience is mostly male or female.She should conduct a(n)____________________ audience analysis.
Q7) Effective public speaking is much like ____________________.
Page 15
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Chapter 13: Researching and Developing Support for Public Speeches
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Sample Questions
Q1) Evidence is only any good when the audience thinks it is credible.
A)True
B)False
Q2) The assumption that an expert in one area is also an expert in another area is known as
A)intensification.
B)the sleeper effect.
C)the halo effect.
D)the credibility factor.
E)the credibility effect.
Q3) Which of the following is NOT a type of example that can be used during a presentation?
A)hypothetical example
B)undetailed example
C)presentation example
D)detailed example
E)stories
Q4) Detailed examples are useful when listeners are familiar with an idea.
A)True
B)False
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Chapter 14: Organizing and Presenting Public Speeches
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Sample Questions
Q1) The type of speaking involves preparation and practice resulting in a conversational and interactive manner with the audience.
A)extemporaneous.
B)impromptu.
C)manuscript.
D)memorized.
E)cohesive.
Q2) "In my speech I will demonstrate that there are clear parallels between the study of natural sciences and study of humanities." This thesis sentence suggests which organizational patterns?
A)time
B)spatial
C)motivated sequence
D)comparative
E)topical
Q3) Most communication apprehension is caused by lack of skills training.
A)True
B)False
Q4) The main feature of the wave pattern of organization is ____________________.
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Q5) Anxiety about public speaking can also be called ____________________.
Chapter 15: Informative Speaking
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Sample Questions
Q1) A(n)____________________ message helps your listeners follow along,understand,and learn.
Q2) Ethical supporting material in an informative speech presents accurate information fairly and without distortion.
A)True
B)False
Q3) Informative speaking is a part of everyday life.
A)True
B)False
Q4) This type of informative speech summarized the results of something.
A)demonstration
B)description
C)explanation
D)briefing
E)reporting
Q5) "Now that we have discussed the first point,I'd like to move on to the second one," is an example of a(n)____________________.
Q6) The ethical criteria of ____________________ for supporting materials means that the evidence is usually current or is historically situated.
Page 18
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Chapter 16: Persuasive Speaking
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Sample Questions
Q1) "If all your friends jumped off a roof,would you?" This statement is an example of
Q2) It is more effective to berate listeners for what they are or aren't doing than to encourage them to do something that might feel good.
A)True
B)False
Q3) What is the form of reasoning that begins with broad claims that listeners accept and then moves into specific claims?
A)the Toulmin model
B)a warrant
C)a claim
D)deductive reasoning
E)inductive reasoning
Q4) ____________________ anticipates and addresses reservations that listeners are likely to have about claims.
Q5) ____________________ is willingness to believe a person or trust what a person says.
Q6) Describe and explain the Toulmin model of reasoning.
Q7) ____________________ is the evidence that supports claims.
Page 19
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Chapter 17: Interviewing
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Sample Questions
Q1) The closing stage of an interview should preview the content of questions.
A)True
B)False
Q2) In employment interviews,there are periods of information giving and information getting.
A)True
B)False
Q3) The interview style in which interviewees have the greatest potential control is A)mirror.
B)distributive.
C)authoritarian.
D)stress.
E)problem solving.
Q4) "Can you tell me a little about yourself?" is an example of A)an open question.
B)a closed question.
C)a mirror question.
D)a summary question.
E)a leading question.
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