Introduction to Hospitality Management Test
Bank
Course Introduction
Introduction to Hospitality Management provides students with a comprehensive overview of the hospitality industry, exploring its diverse sectors including lodging, food and beverage, tourism, and event management. The course examines fundamental principles and practices related to customer service, operations, marketing, and human resource management within hospitality settings. Students gain insight into current trends, challenges, and career opportunities in the industry, while developing essential management and leadership skills necessary for success in this dynamic, global field.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI 4th Edition by David M. Stipanuk
Available Study Resources on Quizplus
12 Chapters
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/study-set/420
Page 2
Chapter 1: The Role, Cost, and Management of Hospitality
Source URL: https://quizplus.com/quiz/7376
Sample Questions
Q1) Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products?
A)the style of signage
B)the maintenance of back-of-house areas
C)a distinctive color scheme used in interior or exterior design
D)the characteristic appearance of the building itself
Answer: B
Q2) Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true?
A)There is little correlation between a building's initial construction cost and its ongoing maintenance costs.
B)One advantage of higher initial construction cost is that it generally reduces ongoing maintenance costs.
C)The more a building costs initially to construct, the more it generally costs to maintain it.
D)None of the above is true.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Hospitality Facilites Management Tools,
Techniques, and Trends
Source URL: https://quizplus.com/quiz/7377
Sample Questions
Q1) Facilities benchmarking for establishing goals for quality is based on:
A)statistical analysis.
B)quality milestones
C)comparisons.
D)quality circles.
Answer: C
Q2) Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:
A)emergency or breakdown maintenance.
B)routine maintenance.
C)preventive maintenance.
D)predictive maintenance.
Answer: B
Q3) Which of the following types of maintenance has an immediate revenue effect?
A)predictive maintenance
B)preventive maintenance
C)emergency or breakdown maintenance
D)routine maintenance
Answer: C
4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Environmental and Sustainability Management
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7378
Sample Questions
Q1) Which of the following statements about reuse and the hospitality industry is false?
A)Reuse has been practiced in the hospitality industry only in the past few years.
B)Beer kegs and beverage containers holding syrup concentrate are typical reuse items in the hospitality industry.
C)Hotels often sell old furniture and equipment to liquidators for reuse.
D)Hotels donating used linens to homeless shelters is an example of reuse within the industry.
Answer: A
Q2) Which of the following is an example of waste transformation?
A)having concentrated beverage syrup delivered to restaurants direct from the truck via a hose rather than in containers
B)donating used linens to charity groups
C)grinding up garbage in a garbage disposal
D)collecting cardboard and sending it to a recycling center
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Safety and Secuiryt Systems
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7379
Sample Questions
Q1) Near the end of a long dinner shift that Henri spent mostly at the grille, a fire erupted in the grille's grease trap and threatened to spread.Henri knew that a grease fire needed special handling and his emergency training told him he must act fast.The hotel had installed new fire extinguishers only two months ago, and a new type designed especially for grease and oil fires was added in the kitchen.Though several fire extinguishers were available to Henri, only one would effectively extinguish this fire and keep it extinguished.Which one must he choose?
A)Type A
B)Type C
C)Type D
D)Type K
Q2) Which of the following statements about key control is false?
A)The room number should be clearly printed on the key that opens the door to a guestroom.
B)Mechanical locks should be replaced when a number of keys are missing.
C)Housekeepers should keep keys on their person, not on their carts.
D)Keys needed by employees during a work shift should be signed out at the start of the shift and returned at the end.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Water and Wasterwater Systems
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7380
Sample Questions
Q1) A restaurant's storm sewer system disposes of:
A)rainwater.
B)waste water from the restaurant itself.
C)gray water.
D)a and c
Q2) Which of the following statements about mixing valves is true?
A)They are usually not part of a guestroom water system component (such as a shower control valve).
B)They are used to mix untreated water with the chemicals that make the water drinkable.
C)They are designed to protect water users from being burned or scalded by hot water.
D)They are used in hotel swimming pools to properly mix the chemicals that make the pool water safe for swimming.
Q3) Water is "softened" by:
A)replacing hardness-causing minerals with sodium.
B)adding calcium and magnesium to the water.
C)heating it.
D)adding low levels of manganese and iron to the water.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Electrical Systems
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7381
Sample Questions
Q1) Items that are usually required by law or code to be connected to a hospitality business's emergency power system are:
A)computer systems.
B)fire pumps.
C)public safety communications systems.
D)b and c
Q2) When electrical maintenance is performed, lockout/tagout procedures:
A)lock out of service those circuits to be worked on so that no one can accidentally energize the circuits.
B)need not be followed in the United States.
C)ensure that no unauthorized persons enter the room where the maintenance work is being done.
D)are used to block access to electrical panels in transformer rooms.
Q3) The charge based on a business's highest rate of energy usage during a billing period is called the __________ charge.
A)energy
B)demand
C)spike
D)voltage
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Heating, Ventilating, and Air Conditioning Systems
Available Study Resources on Quizplus for this Chatper
8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/7382
Sample Questions
Q1) The basic job of a thermostat is to:
A)regulate the flow of fuel to an HVAC unit.
B)signal to maintenance personnel when an HVAC unit is in need of maintenance or repair.
C)regulate the flow of intake air to an HVAC unit.
D)sense the temperature of the air at the thermostat and signal an HVAC unit to either turn on or turn off.
Q2) What is normally called "the temperature" of a guestroom is known in the HVAC industry as:
A)the wet bulb temperature.
B)the dew point temperature.
C)the adiabatic temperature.
D)the dry bulb temperature.
Q3) Water is cooled in a cooling tower by a process of:
A)condensation.
B)evaporation.
C)compression.
D)osmosis.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Lighting Systems
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7383
Sample Questions
Q1) "Strike time" refers to:
A)a lamp's tendency to decrease its light output over time.
B)a property's predetermined schedule for group relamping.
C)the time required for a lamp to reach full output from a cold start.
D)the expected operating lifetime of a lamp.
Q2) What is the most common type of electric discharge lamp?
A)mercury vapor
B)fluorescent
C)metal halide
D)high-pressure sodium
Q3) Some current and most older electric discharge lamps present special disposal problems because they contain:
A)small amounts of mercury.
B)large amounts of lead.
C)trace amounts of radioactive elements.
D)all of the above.
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Laundry Systems
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7384
Sample Questions
Q1) Usually, the most economical heat source for a dryer is:
A)gas.
B)electricity.
C)steam.
D)coal.
Q2) What happens to no-iron fabrics that are subjected to "thermal shock" in a washing machine?
A)The colors of the no-iron fabrics "bleed" into the wash water.
B)The no-iron fabrics become wrinkled.
C)The no-iron fabrics lose their elastic strength and tear more easily.
D)The edges of the no-iron fabrics become more susceptible to fraying.
Q3) Laundry chutes:
A)must be regularly checked for lint and dirt.
B)should never be locked.
C)are self-maintaining because the laundry cleans them as it slides through.
D)should only be locked at night.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Building Structure, Finishes, and Site
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7385
Sample Questions
Q1) Which of the following is not true about a hydraulic elevator system?
A)The car is mounted on a giant piston.
B)Counterweights help the elevator move up and down.
C)Oil pumped into a cylinder raises the elevator.
D)It can only be used in a building of six stories or less.
Q2) To seal penetrations of the roof by equipment, __________ is installed under the roofing material and up the sides of the equipment.
A)jointing
B)glazing
C)decking
D)flashing
Q3) When a concrete slab develops hairline cracks that form a map-like pattern on the slab's surface, the slab is experiencing a condition called:
A)spalling.
B)leaching.
C)crazing.
D)scaling.
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Lodging Planning and Design
Available Study Resources on Quizplus for this Chatper
8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/7386
Sample Questions
Q1) The most efficient guestroom floor configuration in terms of saleable gross floor area is:
A)tower.
B)double-loaded slab.
C)single-loaded slab.
D)atrium.
Q2) The first design phase of a hotel construction project is called:
A)schematic design.
B)feasibility assessment.
C)engineering design.
D)conceptual design.
Q3) The double-loaded slab guestroom floor configuration features:
A)rooms on both sides of a central corridor.
B)rooms grouped around a central vertical core.
C)rooms off a corridor encircling a multi-story lobby space.
D)rooms off one side of a corridor.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Renovation and Capital Projects
Available Study Resources on Quizplus for this Chatper
10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7387
Sample Questions
Q1) Which of the following estimating methods is the most accurate?
A)unit-price estimate
B)systems estimate
C)order-of-magnitude estimate
D)occupancy-based estimate
Q2) A good source of sample construction contracts is:
A)the American Institute of Architects (AIA).
B)Contracts R Us (Internet).
C)the Compendium of Sample Contracts, published by the American Contractors Association.
D)the Construction Society of the United States.
Q3) With a design/build contract:
A)the owner serves as the renovation designer, with construction performed by in-house staff.
B)the construction contractor serves as the designer as well as the builder.
C)the designer provides designs to the contractor that constructs the project.
D)none of the above.
To view all questions and flashcards with answers, click on the resource link above.
14