Introduction to Enterprise Systems Question
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Course Introduction
Introduction to Enterprise Systems explores the fundamental concepts, components, and functions of enterprise systems that support business processes and information flow within organizations. The course examines how integrated software solutions such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM) systems enable organizations to operate efficiently and competitively. Students will learn about the architecture, implementation, and management of enterprise systems, as well as their impact on organizational strategy, decision-making, and business transformation. Through case studies and practical exercises, the course provides insights into the challenges and best practices associated with adopting and maintaining enterprise systems in a rapidly evolving digital landscape.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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8 Chapters
389 Verified Questions
389 Flashcards
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Chapter 1: Business Functions and Business Processes
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37 Flashcards
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Sample Questions
Q1) ____ results in management overinvesting in extra raw materials
A) Bulging raw materials
B) Stockup
C) Safety stock
D) Excess baggage
Answer: C
Q2) The business functions of financial accounting,cost allocation and control,planning and budgeting,and cash-flow management take place in the ____________________ functional area of operation.
Answer: Accounting and Finance
A/F
Q3) What are the computers,people,procedures,and software that store,organize,and deliver information in an organization?
A) The CPU
B) The Process System
C) Information systems
D) Personnel systems
Answer: C
Q4) A shortfall of raw materials is known as a ____________________.
Answer: Stockout
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Chapter 2: The Development of Enterprise Resource Planning Systems
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Sample Questions
Q1) The statistical and logical analysis of large sets of transaction data is known as ____________________.
Answer: data mining
Q2) An assessment of an investment's project value that is calculated by dividing the value of the project's benefits by the value of the project's cost is known as a(n)____________________.
Answer: ROI
Q3) In an ERP system,all modules access the ____________________.
Answer: central database
Q4) The most current version of SAP's software is known as SAP ERP. A)True
B)False
Answer: True
Q5) The most current version of SAP's software is known as R/3. A)True B)False
Answer: False
Q6) SAP's biggest competitor is ____________________. Answer: Oracle
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Chapter 3: Marketing Information Systems and the Sales Order Process
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Sample Questions
Q1) In the sales order process,there is a number used in the SAP ERP sales order that in a paper process would be pre-printed on the sales document,usually in sequential number order.It's assigned by the customer to the sales order.What is this number?
A) Customer ID
B) Purchase Order Number
C) Material Number
D) Billing Code
Answer: B
Q2) In SAP ERP the electronic evidence of a transaction is called a ____.
A) trail
B) marker
C) tag
D) audit number
E) document
Answer: E
Q3) The goal of ____________________ is to provide a "single face to the customer."
Answer: Customer Relationship Management software CRM software
Q4) What are the three benefits of CRM?
Answer: Lower costs Higher revenue Improved strategy and performance measurement
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Chapter 4: Production and Supply Chain Management Information Systems
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Sample Questions
Q1) What will the On Hand inventory be in Period 5 after the system calculated planned orders?
A) 0
B) 440
C) 8,038
D) 14,038
Q2) ____ are disaggregated to generate detailed production schedules.
A) Bills of materials
B) Production runs
C) Internet sales orders
D) Rough-cut plans
Q3) Because Fitter Snacker uses large quantities of oats,the most cost-effective way to purchase oats is to buy a farm and grown them.
A)True
B)False
Q4) ____________________ refers to the process of determining production quantities (for raw materials produced in-house)and order quantities (for purchased items).
Q5) What is repetitive manufacturing?
Page 6
Q6) How can data be entered into the R/3 system on the shop floor?
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Page 7
Chapter 5: Accounting in ERP Systems
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Sample Questions
Q1) Managerial accounting deals with determining the costs and profitability of the company's activities.
A)True
B)False
Q2) Which financial statement shows account balances such as,cash held,amounts owed to the company by customers,the cost of raw materials and finished goods inventory?
A) Income statement
B) Balance sheet
C) Tolerance group
D) Year end report
Q3) The SAP ERP system has a module called Accounting and Finance.
A)True
B)False
Q4) With a properly configured and managed ERP system,there are direct links between the company's ____________________ and individual transactions that make up the statements,so that fraud and abuse can be detected more easily.
Q5) Describe the general ledger with regard to SAP ERP.
Q6) What are the key features of the Sarbanes-Oxley Act?
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Chapter 6: Human Resources Processes With ERP
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Sample Questions
Q1) ____ are skills or abilities associated with a position,while ____ are skills or abilities associated with a specific employee.
A) Qualifications, requirements
B) Requirements, qualifications
C) Duties, tasks
D) Tasks, duties
Q2) An outgrowth of the ____ (referenced in Chapter 5)is that companies must account for the expected costs that occur as a result of long-term incentives such as the exercising of stock options.
A) Income Statement
B) Balance Sheet
C) Consolidated statements
D) Sarbanes-Oxley Act
Q3) The parts of an employee's pay that is comprised of base pay,bonuses,gratuities,overtime,sick pay ,and vacation allowances are known as ____.
A) Payroll run
B) Statutory deductions
C) Voluntary deductions
D) Remuneration elements
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Page 9
Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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Sample Questions
Q1) The term process mapping is used interchangeably with flowcharting.
A)True
B)False
Q2) What is value analysis? How can the concept be expanded?
Q3) Why and in what circumstances,are workflow tools useful?
Q4) Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A) Hierarchical modeling
B) Drill down staging
C) Detail focused charting
D) Magnifying glass charting
Q5) Organizational change management is a trivial part of the implementation process.
A)True
B)False
Q6) In value analysis,which of the following activities should be eliminated?
A) Real value
B) Business value
C) No value
Page 10
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Chapter 8: ERP and Electronic Commerce
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Sample Questions
Q1) What is buying and selling between two companies over the World Wide Web?
A) Bartering-to-Bartering e-commerce
B) Business-to-Consumer e-commerce
C) Business-to-Brokers e-commerce
D) Business-to-Business e-commerce
E) None of the above
Q2) Web services are shops on the Internet where consumers can buy a variety of items.
A)True
B)False
Q3) What does a KPI measure?
A) The state of the organization
B) The efficiency of the ERP system
C) The rate of web sales processing
D) The manufacturing efficiency
Q4) The best way for a university to run a large ERP package like SAP for education purposes only (i.e.teaching in the classroom and labs)would be to run an ASP.
A)True
B)False
Q5) ______________________________ measure the state of the organization.
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