Introduction to Dental Practice Management Exam
Review
Course Introduction
Introduction to Dental Practice Management offers students a comprehensive overview of the fundamental principles and strategies necessary for efficiently running a dental practice. The course covers key topics such as organizational structure, leadership styles, financial planning, insurance management, human resource management, patient communication, legal and ethical considerations, marketing, and the integration of technology in dental practices. Emphasis is placed on developing practical skills in decision-making, team leadership, and managing day-to-day operations to ensure a high-quality patient experience and sustainable practice growth. Through case studies and interactive activities, students gain insight into real-world challenges and best practices in modern dental practice management.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273
Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Management is defined as:
A) the process of providing quality care for the patient.
B) the act of leading a team of persons to accomplish goals and objectives.
C) an enterprise in which one is engaged to achieve a livelihood.
Answer: B
Q2) _____ percent of people who fail at their jobs do not work well with their coworkers.
A) Fifty
B) Sixty
C) Seventy
D) Eighty
Answer: D
Q3) Process culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: C
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Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which of the following topics should be avoided during an interview with a prospective employee?
A) Availability to work overtime
B) Career objectives
C) Age of the applicant
D) Interest in working at a satellite office site
Answer: C
Q2) Conflict rarely exists in the dental office environment.
A)True
B)False
Answer: False
Q3) ___ skills involve the ability to understand individuals and communicate effectively.
A) Conceptual
B) Human relations
C) Administrative
D) Employability
Answer: B
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Page 4
Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) Which of the following is not part of an office policy?
A) Office hours
B) Payment policy
C) Infection-control policies
D) All of the above would be included in an office policy.
Answer: D
Q2) Maslow's theory is based on the choices patients have, and Rogers' theory is based on the patient's own facts, experiences, and feelings.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Answer: C
Q3) The most important person in the dental office is the:
A) dentist.
B) dental assistant.
C) dental hygienist.
D) patient.
Answer: D
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Page 5
Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/25111
Sample Questions
Q1) A patient has insurance coverage from July 1 of the last year until June 30 of the current year, after which the patient no longer receives this benefit. The patient had a maximum benefit coverage of $1200. For the year-end to date, the patient used only $450 of the benefit. Toward the end of June, it is determined that the patient needs to have a bridge, but the work cannot be completed before July 1. The patient is informed of the fee for the bridge. The patient insists that since she has over $700 of unused balance from her insurance, the dentist should change the date of service to ensure insurance coverage. What would the dentist be committing if he does this?
A) Abandonment
B) Breach of contract
C) Fraud
D) Negligence
Q2) The group responsible for establishing regulations that govern the practice of dentistry within a state is the:
A) American Dental Association.
B) Dental Assisting National Board.
C) Commission on Dental Accreditation.
D) state board of dentistry.
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample Questions
Q1) A multitask machine could include a scanner, a fax machine, and an answering machine.
A)True
B)False
Q2) A zip disk holds more information than a floppy disk.
A)True
B)False
Q3) The computer program or set of instructions that directs the hardware to perform a task is called:
A) hardware.
B) software.
C) facsimile.
D) megabyte.
Q4) The four information processing cycle operations are input, process, ___, and storage.
A) output
B) connection
C) data
D) outsource
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which organization requires employers to provide a hazard-free work environment?
A) American Dental Association (ADA)
B) Environmental Protection Agency (EPA)
C) Occupational Safety and Health Administration (OSHA)
D) Dental Assistant National Board (DANB)
Q2) Work zones within the work triangle are designed for different tasks to be completed without collisions.
A)True
B)False
Q3) All of the following are examples of how to reduce fatigue and eyestrain when working on the computer except:
A) using good posture.
B) using an ergonomically designed chair.
C) purchase of reading glasses.
D) standing up every half-hour.
Q4) To help prevent wrist discomfort or overuse of the wrist, the administrative assistant should:
A) not bend the wrists.
B) use an ergonomic keyboard.
C) use the computer no more than 2 hours in each half-day.
Page 8
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Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/25114
Sample Questions
Q1) The maxillary left central incisor in the primary dentition is tooth:
A) B
B) E
C) F
D) J
Q2) HIPAA requires that the dental patient receive written notice of information practices and an accounting of disclosures. The intent is to protect which of the following?
A) Civil rights
B) Privacy
C) Dentist's authority
Q3) The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was conceived to protect electronic patient health information.
A)True
B)False
Q4) Which of the following statements should be reworded on a patient's record?
A) "The patient experienced difficulty holding the impression in her mouth."
B) "The patient was not used to the new laser system used for the procedure."
C) "This patient was a real problem and disrupted our entire day."
D) "The patient apologized for being unable to hold the impression long enough."
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Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
Q2) A file that serves to remind an administrative assistant of a task that needs to be performed is known as a:
A) facsimile.
B) recall.
C) word processing.
D) tickler.
Q3) A file that includes items to be completed in the future is referred to as a/the:
A) chronologic system.
B) alpha system.
C) numeric system.
D) tickler file.
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Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/25116
Sample Questions
Q1) What is wrong with this inside address? Dr. Mark French, DDS
240 English Dr. Tacoma, WA 87346
A) There should not be a comma after "French."
B) The use of "Dr." and "DDS" is redundant.
C) "Dr." in the second line should not be abbreviated.
Q2) A letter should be inserted into an envelope so the upper third of the letter is facing the reader when the reader removes it. In addition, the date and inside address are to be visible when the letter is removed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) When the name and title of the individual signing a business letter are short, what type of punctuation may be used to place them on the same line?
A) Comma
B) Colon
C) Semicolon
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Chapter 10: Telecommunications
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) To develop a good personality on the telephone, which of the following characteristics should one possess?
A) Alertness
B) Naturalness
C) Interest
D) All of the above
Q2) What would be the best way to explain to a child that his tooth will be anesthetized?
A) "The dentist is going to give you a shot beside your tooth."
B) "Big kids don't cry."
C) "The dentist is going to put your tooth to sleep."
D) "When we do this, it will only hurt for a little while."
Q3) Which of the following sentences should be avoided when communicating with a patient?
A) "Thank you for waiting, Mrs. Jones."
B) "The dentist is running late."
C) "I appreciate your cooperation."
D) "Mrs. Jones, the dentist will see you now."
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12
Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) Which time of day is considered most appropriate when treating young children?
A) Just prior to nap time
B) Immediately following nap time
C) Early morning
D) Late in the day
Q2) When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?
A) Schedule the appointment for the same day
B) Schedule the appointment during a buffer period.
C) Ask the patient questions to determine the severity of the emergency.
D) Both b and c.
Q3) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
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13
Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
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Sample Questions
Q1) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q2) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q3) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
Q4) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) One advantage of using a computerized inventory system is that it can provide a detailed financial statement for tax purposes.
A)True
B)False
Q2) An MSDS should contain all of the following information except:
A) health hazard data.
B) spill/leak procedures.
C) cost of item.
D) special safety precautions.
Q3) Which of the following supplies is a capital item?
A) Stationery
B) Computer
C) Software
D) Evacuator tip
Q4) Credit memo and back order memo are synonymous terms.
A)True
B)False
Q5) It is not necessary to review invoices received from the dental supply house.
A)True
B)False
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Dental claims are only submitted on paper.
A)True
B)False
Q2) Most dental offices require the patient to submit his or her own dental claims to their insurance companies for payment.
A)True
B)False
Q3) Dental claim forms that are submitted electronically must follow guidelines set by:
A) the CDC.
B) HIPAA.
C) the ADA.
D) DANB.
Q4) In the ADA Code on Dental Procedures and Nomenclature, there is no distinction between the codes for full cast high noble crown and a porcelain-fused-to-high noble crown.
A)True
B)False
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Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) The collection process should have four stages: reminder, inquiry/discussion, urgency, and ultimatum.
A)True
B)False
Q2) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
Q3) Which accounting term indicates the amount incoming to a dental practice?
A) Overhead
B) Gross income
C) Accounts receivable
D) Net income
E) Petty cash
Q4) The bookkeeping system of choice in the dental office is:
A) manual entry.
B) pegboard.
C) computer software.
Q5) Identify theft does not happen in the dental office.
A)True
B)False
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) A Federal Tax Deposit Coupon book (Form 8109) is used by an employer to transmit withheld income tax and FICA taxes to the federal depository.
A)True
B)False
Q2) The data that are magnetically encoded on the bottom of a check may include the American Bankers Association (ABA) identification number.
A)True
B)False
Q3) A personal check that has a guarantee that the funds have been set aside by the bank for payment of the check is a:
A) cashier's check.
B) certified check.
C) money order.
D) traveler's check.
Q4) Reconciliation of a bank statement is typically done:
A) weekly.
B) monthly.
C) quarterly.
D) annually.
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) Disease transmission via contaminated dental instruments, equipment, or records is referred to as:
A) direct contact.
B) indirect contact.
C) inhalation.
Q2) Which of the following equipment would not be considered for use in hazardous situations?
A) Fire extinguishers
B) Eyewash stations
C) Protective nitrile gloves
D) Patient napkins
E) Masks
Q3) Which of the following agencies has established regulations regarding the rights of employees to know the potential dangers associated with hazardous chemicals in the workplace?
A) ADA
B) NADA
C) CDMIE
D) OSHA
E) EPA
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Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) Other potential areas of employment for a dental assistant besides private practice include:
A) institutional dentistry.
B) dental manufacturers.
C) research.
D) insurance offices.
E) all of the above.
F) none of the above.
Q2) All of the following are considered hard skills that dentists look for in an employee except:
A) teamwork skills.
B) positive attitudes.
C) technical skills.
D) leadership skills.
Q3) When accepting a job, you should:
A) assume that the employer pays a fair and equitable salary and not ask.
B) tell the employer that you expect a big raise in 30 days.
C) know what the beginning salary is, how salary increases are obtained, and when salary increases are awarded.
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Page 20