Chapter 3: Communication and Identity
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Q1) You shouldn't listen to the "boosters" and "busters" others give you since your self-concept is only your view of yourself.
A)True
B)False
Answer: False
Q2) Popular TV shows featuring makeovers suggest to us that our appearance must be improved, which can lead us to feel worse about ourselves.This idea best relates to
A)reflected appraisal.
B)social comparison.
C)self-fulfilling prophecy.
D)identity management.
E)presenting self.
Answer: B
Q3) People who think highly of themselves are likely to think highly of others too.
A)True
B)False
Answer: True
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Chapter 4: Perception
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Q1) The steps in the perception process are
A)initial, intermediate, final.
B)assumption, experience, expectation.
C)physical, psychological, experimental.
D)selection, organization, interpretation.
E)response, action, interaction.
Q2) The sensory data we receive are the same for all of us; perceptual differences occur only after we begin to process those data.
A)True
B)False
Q3) Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat.However, when Eric told Leah she should lay off the makeup because it makes her look "old," she perceived his comment as hurtful and mean.
A)We judge ourselves more charitably than others.
B)We cling to first impressions.
C)We are influenced by our expectations.
D)We are influenced by the obvious.
E)None of the above.
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Chapter 5: Emotions
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Q1) "When emotions begin to be shared, a relationship begins to deepen." How does this come about? Give two examples from your own experience that support this statement.
Q2) Roxanne's mood was affected by the excellent service she received at the coffee shop.This is best explained by the concept of A)social conventions.
B)emotional contagion.
C)reappraisal.
D)emotion labor.
E)emotional memory.
Q3) One difference between facilitative emotions and debilitative emotions is whether you feel the emotion for a short or long period of time.
A)True
B)False
Q4) The fallacy of causation is based on the irrational belief that emotions are caused by others rather than by one's own self-talk.
A)True
B)False
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Chapter 6: Language
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Q1) Your children are disruptive.
A)inference
B)fact
Q2) Speech can build and demonstrate solidarity with others.
A)True
B)False
Q3) In a low-context language culture, you will notice
A)indirect expression of opinions.
B)use of silence admired.
C)less reliance on explicit verbal messages.
D)self-expression valued.
E)ambiguity admired.
Q4) "Language is power." Discuss this statement, using (a) an explanation of the types of powerful/powerless language given in your text, and (b) examples of these types of language in your own life.
Q5) Why are you mad at me?
A)inference
B)fact
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Chapter 7: Nonverbal Communication
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Q1) All of the following statements are true about nonverbal gender differences except which one?
A)Women use more facial expressions.
B)Women stand closer to others.
C)Women are more vocally expressive.
D)Women are more likely to lean forward in conversations.
E)Women use more head, hand, and arm gestures.
Q2) Emblems are nonverbal behaviors that have the same meaning to all members of a particular culture or co-culture.
A)True
B)False
Q3) Standing "at arm's length"
A)chronemics
B)paralanguage
C)disfluencies
D)proxemics
E)kinesics
Q4) According to the text, you cannot avoid communicating.
A)True
B)False
Page 9
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Chapter 8: Listening
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Q1) Chapter Seven lists seven different types of listening responses.Imagine a speaker says the following remarks to you.Write seven responses to this situation-an example of prompting, questioning, paraphrasing, supporting, analyzing, advising, and judging."This woman at work never speaks to me.I mean, I come in and say something like, 'Hi, how are you?' and she just stares at me.Rude, right? How can a person just ignore someone?"
Q2) Constructive criticism is a kind of listening response that falls into the category termed
A)advising.
B)judging.
C)analyzing.
D)supporting.
E)questioning.
Q3) "The best thing for you to do is break up with him."
A)paraphrasing
B)judging
C)supporting
D)advising
E)analyzing
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Chapter 9: Communication and Relational Dynamics
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Q1) Dialectical tensions arise when a relationship is new and tend to disappear after the first two years.
A)True
B)False
Q2) The only benefit of forgiving a transgression is that the relationship might be repaired.
A)True
B)False
Q3) DO NOT USEBy definition, an intimate relationship must exhibit all four intimacy dimensions.
A)True
B)False
Q4) DO NOT USEFocusing on having intimate communication daily will lead to extremely satisfying relationships.
A)True
B)False
Q5) Transgressions are always intentional.
A)True
B)False
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Chapter 10: Communication in Close Relationships
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Q1) Because cultures like Japan and Taiwan are collectivist, people there communicate the same with members of "in-groups" and "out-groups" alike.
A)True
B)False
Q2) Twelve-year old Russell asks his parents if he can attend a rock concert.They say "no" and end the discussion there.Russell does not bring it up again.
A)consensual
B)pluralistic
C)protective
D)laissez-faire
Q3) While workplace romances can be messy, some research has shown that 34 percent of people who said they dated a coworker ended up marrying that person.
A)True
B)False
Q4) DO NOT USE The initiating stage of interpersonal relationships is usually brief. A)True
B)False
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Chapter 11: Improving Communication Climates
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Q1) The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)
A)escalatory conflict spiral.
B)de-escalatory conflict spiral.
C)cognitive dissonance reaction.
D)impervious dyad.
E)pillow-talk incident.
Q2) People who act in accordance with Gibb's category of equality communicate that A)everyone is equal in every way.
B)while they may have greater talent in some areas, all have just as much worth as human beings.
C)all human beings are created with the capacity to be equal in all areas.
D)All of these answers are correct.
E)None of the above answers are correct.
Q3) Defensiveness is often a self-perpetuating cycle.
A)True
B)False
Q4) Stating your intentions is an important element of an assertive message.
A)True
B)False
Page 13
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Chapter 12: Managing Interpersonal Conflicts
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Q1) When this person's partner brings up a problem, she pretends to be busy with the laundry.
A)mind reader
B)crisis tickler
C)guilt maker
D)pseudoaccommodator
E)avoider
Q2) In a survey of conflict views of college men and women, women were described as being
A)more concerned with maintaining the relationship during a conflict.
B)more concerned with power in the conflict.
C)more interested in the content of the conflict.
D)more ego-involved in the conflict than men.
E)All of these answers are correct.
Q3) Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.
A)True
B)False
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