Introduction to Communication Studies
Final Exam
Course Introduction
Introduction to Communication Studies offers students a comprehensive overview of the key concepts, theories, and processes that define the field of communication. The course explores various communication contexts including interpersonal, group, organizational, and mass communication while examining how messages are crafted, transmitted, and interpreted. Students will analyze the roles of language, symbols, and nonverbal cues in effective communication, as well as the influence of culture and technology on communicative practices. Through a combination of theoretical frameworks and practical applications, the course prepares students to understand and critically assess the complexities of human communication in personal, professional, and societal settings.
Recommended Textbook
Interpersonal Communication Relating to Others 8th Edition by Steven A. Beebe
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Page 2
Chapter 1: Introduction to Interpersonal Communication
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Sample Questions
Q1) Which of the following actions best describes encoding?
A)translating ideas, feelings, and thoughts into words or nonverbal cues
B)filtering messages through past experiences
C)minimizing external and psychological noise
D)making sense out of words or nonverbal cues
Answer: A
Q2) The receiver is the person who decodes and attempts to make sense out of what the source encoded.
A)True
B)False
Answer: True
Q3) What are some disadvantages of using electronically mediated communication in a particular relationship?
Answer: The nature or type of the relationship will influence the answers given.Disadvantages may include: the asynchronous nature of some electronic messages, the potential for deception, the limits on the nonverbal cues available, the skill and ability the interactants have with typing and writing, and the limitations that some media have for expressing emotions.
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3
Chapter 2: Interpersonal Communication and Self
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Sample Questions
Q1) According to William James, a person has as many social selves as there are people who recognize him or her.
A)True
B)False
Answer: True
Q2) Describe a scenario where the self-fulfilling prophecy is being demonstrated.
Answer: Students will describe a scenario in which a person makes a prediction about future actions that is likely to come true because the person believes that it will come true.For example, if you think you will fail the math test because you're convinced that you're not good at math, then you likely will fail, because you must not only overcome your math deficiencies, but also your low expectations of yourself.
Q3) Alan seems to challenge Alana's positive face quite often.Alan is engaging in A)positive face.
B)corrective facework.
C)face-threatening acts.
D)politeness.
Answer: C
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4
Chapter 3: Introduction to Interpersonal Communication
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Sample Questions
Q1) Peter noticed that Bill came to class late one day.When he met Bill later at a party, he turned to one of his friends and remarked, "Yeah, Bill's the guy I told you about who comes to class late all the time." The perceptual barrier Peter is exhibiting is
A)ignoring information.
B)overgeneralizing.
C)stereotyping.
D)imposing consistency.
Answer: B
Q2) Sarah has been a faithful member of your study group all semester.But tonight she not only didn't show up, but she couldn't be reached on her cell phone.You remembered that her father has been seriously ill and inferred that Sarah probably had to rush home to tend to him.Which process of perceptual organization and interpretation did you use in arriving at this conclusion?
A)impression formation
B)implicit personality theory
C)attribution theory
D)use of personal constructs
Answer: C
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5
Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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Sample Questions
Q1) Intercultural communication competence is the ability to adapt your behavior toward another person in ways that are appropriate to other person's culture.
A)True
B)False
Q2) Virtually every organization or group develops a hierarchy that makes status distinctions.
A)True
B)False
Q3) Which of the following terms best describes a person's visible physiological attributes?
A)race
B)genotype
C)phenotype
D)sociobiology
Q4) Your friend, Tasha, is about to move to Italy with her family.She fears interacting with people she doesn't know, who speak a language she doesn't speak, and who have different cultural traditions and worldviews.What advice about understanding and communicating with the new people she will meet can you give Tasha?
Page 6
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Chapter 5: Listening and Responding Skills
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Sample Questions
Q1) Wei is generally considered by her boss to be very good at being aware of, understanding, and managing the emotions of those people who work for her.She has also demonstrated the ability to do the same with her own emotions.Because of these abilities, it may be said that Wei exhibits a high level of
A)information triage.
B)emotional intelligence.
C)critical listening.
D)listener apprehension.
Q2) Toni sat through a speech presentation at the local service organization's monthly meeting last week.The speaker wanted to be sure that all audience members understood what he had to say, so he spoke in a deliberate, slow fashion in order to achieve his goal.The technique backfired and the vast majority of the audience became bored and some even left.This was most likely due to which of the following?
A)conversational narcissism
B)selective listing
C)information overload
D)differing speech rate and thought rate
Q3) What is the difference between hearing and listening?
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Chapter 6: Verbal Communication Skills
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Sample Questions
Q1) Describe an effective apology and explain when it's most appropriate to offer it.
Q2) Glenda ordered her steak cooked medium-well at her favorite restaurant.When the server returned with her steak, Glenda cut into it, saw that it was red in the center, and said to the server, "OK, what part of 'medium-well' didn't you understand? I want you to take this back and cook it so it's edible.This is ridiculous!" Glenda's behavior was A)assertive.
B)other-oriented.
C)results-oriented.
D)aggressive.
Q3) Most everyone recognizes that Professor Williams is a great teacher and researcher and many will be sorry to see him retire at the end of this academic year.Brad, on the other hand, has told people "it's about time that old relic, that geezer, retires.He's WAY too old to still be in the classroom." This is an example of A)polarization.
B)hate speech.
C)sexist language.
D)static evaluation.
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Page 8
Chapter 7: Nonverbal Communication Skills
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Sample Questions
Q1) In what ways do understanding the concepts of immediacy, arousal, and dominance help us understand how our nonverbal cues are interpreted?
Q2) President Nixon visited Latin America on a goodwill tour.As he exited the plane he gave the A-OK sign.Many Latin Americans were offended by this gesture, because in their region this was an obscene gesture.Of which difficulty in interpreting nonverbal behavior should President Nixon been more aware?
A)Nonverbal messages are often ambiguous.
B)Nonverbal messages are continuous.
C)Nonverbal cues are multichanneled.
D)Nonverbal interpretation is culture-based.
Q3) Identify and briefly describe three of the four functions researchers have identified for eye contact in interpersonal interactions.
Q4) In what stage of quasi-courtship behavior are we engaged when we move closer to someone, adopt an open body posture, and make eye contact?
A)courtship readiness
B)preening
C)positional cues
D)appeals to invitation
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Page 9
Chapter 8: Conflict Management Skills
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Sample Questions
Q1) Darius wants to sit in his easy chair and listen to his music, loudly.LaShawn, his roommate, needs some quiet time to study for a major exam the next day.If Darius listens to his music, LaShawn won't be able to study.What kind of conflict does this situation reflect?
A)simple conflict
B)pseudoconflict
C)ego conflict
D)complex conflict
Q2) Describe three strategies to minimize misunderstandings and avoid pseudoconflict.
Q3) Rob is extremely angry with Beth about something he heard she said about him to a mutual friend.When he approaches Beth, Rob is surprised when she starts talking about all the bad things Rob has done to her in the past.Beth is engaging in
A)gunny-sacking.
B)self-talk.
C)reflective memory.
D)information management.
Q4) Name and define the five sources of power identified by French and Raven.
Q5) Identify and briefly describe the five stages of the conflict process.
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Chapter 9: Understanding Interpersonal Relationships
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Q1) Predicted outcome value theory asserts that people assess the potential rewards of a relationship based upon the possible costs to determine whether or not to invest in developing a relationship.
A)True
B)False
Q2) Rory has realized that she and Boothe seem to increasingly find fault with one another and engage in coercive conflict.She and Boothe are at which stage of relationship de-escalation?
A)deintensification
B)turmoil or stagnation
C)separation
D)post-separation
Q3) Which of the following is the name for the theory that suggests that each of us has our own boundaries and rules for sharing personal information?
A)symbolic interactionism
B)social penetration
C)communication privacy management theory
D)the Johari window
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11
Chapter 10: Managing Relationship Challenges
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Q1) When Emily and Larry start asking each other whether their relationship is working, and whether they should continue to see each other exclusively, they have entered the intrapsychic phase of the dissolution of their relationship.
A)True
B)False
Q2) Lilah cried when Elmer said he thought she was "spoiled brat." Lilah's crying about Elmer's hurtful comment is a(n)________ response.
A)invulnerable
B)active verbal
C)acquiescent
D)vulnerable
Q3) Laughing as a reaction to a potentially hurtful comment by another person is a(n)________ response.
A)invulnerable
B)vulnerable
C)active verbal
D)acquiescent
Q4) Describe six phases of Duck's model of ending relationships.
Q5) Why do people lie to each other? Use examples to support your explanations.
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Chapter 11: Interpersonal Relationships: Friendship and Romance
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Sample Questions
Q1) 25-year-old Jennifer was in trouble again.She had been using drugs for about a year, which had resulted in her lying to her parents.All of her parents' friends told them to "cut her loose" and let her feel the consequences of her actions.However, her parents always welcomed her into their home and offered any assistance they could.Jennifer's father even picked her up from the police station once and didn't even seem angry on the ride home.The love Jennifer's parents feel for her would be considered
A)pragma.
B)ludus.
C)agape.
D)mania.
Q2) In one study reported in your textbook that examined the qualities associated with friendship in various ethnic groups in the United States, which of the following conclusions was found?
A)Latinos emphasized a caring, positive exchange of ideas.
B)Asian Americans emphasized recognizing the needs of the individual.
C)African Americans emphasized respect and acceptance.
D)Anglo Americans emphasized freedom from excessive commitment.
Q3) Explain the triangular theory of love put forth by psychologist Robert Sternberg.
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Chapter 12: Interpersonal Relationships: Family and Workplace
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Q1) Today, around 10 percent of all American families consist of a working father and a stay-at- home mother.
A)True
B)False
Q2) Horizontal communication involves the flow of communication from employee to employer.
A)True
B)False
Q3) Leader-member exchange theory suggests that relationships between supervisors and subordinates vary in type and quality, but are quite different from those outside work.
A)True
B)False
Q4) Differentiate between the dimensions of conformity and conversation within the family communication patterns model.
Q5) Most employers try to discourage grapevine communication because it gets in the way of productivity.
A)True
B)False
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