Introduction to Communication Studies
Exam Answer Key
Course Introduction
Introduction to Communication Studies provides students with a foundational understanding of the processes by which humans create, transmit, interpret, and respond to messages in a variety of contexts. Covering key concepts, theories, and models, the course explores interpersonal, intercultural, group, organizational, and mass communication, examining how communication shapes relationships, influences society, and impacts personal and professional life. Through critical analysis and practical application, students will develop essential communication skills and gain insight into the complexities of human interaction in diverse environments.
Recommended Textbook
Interpersonal Communication 3rd Edition by Kory Floyd
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12 Chapters
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Page 2
Chapter 1: About Communication
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Sample Questions
Q1) As defined in the textbook, communication can help us grow spiritually in all of the following areas EXCEPT
A)developing a sense of our values.
B)articulating morals (beliefs about right and wrong).
C)discouraging the spirituality of others.
D)finding a meaning for life.
Answer: C
Q2) Researchers use which term to describe how aware people are of their own behaviors?
A)cognitive complexity
B)self-monitoring
C)adaptability
D)self-disclosure
Answer: B
Q3) The concept of perceptual filters states that everyone will derive the same meaning from any given message.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Culture and Gender
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Q1) The idea that "all people are created equal" would be characteristic of which type of culture?
A)high-power-distance culture
B)high-context culture
C)low-power-distance culture
D)low-context culture
Answer: C
Q2) Which of the following is NOT an example of an affiliation behavior?
A)head nods
B)warm vocal tones
C)talking in short phrases
D)Each of these is an affiliation behavior.
Answer: C
Q3) People from different cultures sometimes experience difficulty in understanding one another because they think differently.
A)True
B)False
Answer: True
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4
Chapter 3: Communication and the Self
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Sample Questions
Q1) Low self-monitors are more likely than high self-monitors to appear unsophisticated or socially awkward.
A)True
B)False
Answer: True
Q2) Self-concept is entirely subjective.
A)True
B)False
Answer: False
Q3) According to the text, your self-concept is influenced by all of the following EXCEPT
A)personality and biology.
B)culture and gender roles.
C)reflected appraisal.
D)impression evaluation.
Answer: D
Q4) Scientific studies have confirmed that girls have lower self-esteem than boys.
A)True
B)False
Answer: False
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Chapter 4: Interpersonal Perception
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Sample Questions
Q1) A fellow student in one of your communication classes, Rose, starts acting particularly nice to you in the weeks leading up to the first exam. Classmates have frequently treated you this way in the past in the hope that you will help them study. As a result, you are suspicious of Rose's motives. In this scenario, you are likely basing your suspicions on
A)personal experience.
B)your knowledge of Rose.
C)the closeness of your relationship with Rose.
D)All the answers are correct.
Q2) Describe in detail the direct and indirect perception-checking processes. Next, think of a unique situation in which it would be appropriate to engage in direct perception-checking but not indirect perception-checking. Also think about a situation in which indirect perception-checking is a preferable option. Which factors/features of those situations led you to make those decisions? Finally, discuss why the perception-checking process in general is important.
Q3) When it comes to perception-making, it is always best to have the most information possible.
A)True
B)False
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Page 6
Chapter 5: Language
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Sample Questions
Q1) The claim that "4 out of 5 doctors prefer" a certain medication for a headache is an example of which kind of statement?
A)an equivocal statement
B)weasel words
C)a red herring
D)an allness claim
Q2) What are the elements of the semantic triangle? Define each element, and provide an example of how they work together.
Q3) A structured system of symbols used for creating meaning is known as a(n)
A)alphabet.
B)symbolic system.
C)language.
D)semantic triangle.
Q4) Which of the following statements about smoking is the best example of an appeal to pathos?
A)When you add it all up, smoking costs a person almost $7,000 a year.
B)Smoking is the number one cause of emphysema.
C)Most employers can legally discriminate against smokers.
D)Think about how many lives you're ruining by continuing to smoke.
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Chapter 6: Nonverbal Communication
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Sample Questions
Q1) Effectively interpreting nonverbal communication includes all of the following EXCEPT
A)sensitivity to others' nonverbal messages.
B)trying to decipher the correct meaning of nonverbal behavior.
C)looking past cultural differences to understand the meaning.
D)asking for clarification when necessary.
Q2) During a phone conversation, you are able to infer something about the speaker's mood and personality by listening to his or her vocal cues. This fact illustrates which of the following claims about nonverbal communication?
A)Nonverbal communication is usually believed over verbal communication.
B)Nonverbal communication is present in most forms of interpersonal communication.
C)Nonverbal communication conveys more meaning than verbal communication.
D)Nonverbal communication metacommunicates.
Q3) Why is our sense of touch so important for our physical development and survival? For our emotional development and survival? Your book discusses five major areas in which touch plays a role in human interaction. Briefly comment on the importance of any three of these areas. Be sure to include in your response how people use different touching behaviors to convey these messages.
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Page 8
Chapter 7: Listening
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Q1) Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for
A)separating what is said from what isn't said.
B)avoiding the vividness effect.
C)minimizing the effect of a confirmation bias.
D)evaluating the speaker's credibility.
Q2) We engage in which form of listening when our goal is to evaluate or analyze what we're hearing?
A)informational
B)analytical
C)critical
D)empathic
Q3) Hearing is a passive process; listening is an active process.
A)True
B)False
Q4) Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?
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Chapter 8: Emotion
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Q1) The emotional contagion effect applies only to positive emotions, such as happiness.
A)True
B)False
Q2) Women are more likely than men to respond to jealousy by trying to make their partners jealous.
A)True
B)False
Q3) ________ is the emotion we experience when we feel we have been wronged in some way.
A)Disgust
B)Jealousy
C)Anger
D)Contempt
Q4) Using concrete examples, briefly explain how emotions are physiological, cognitive, social, and behavioral experiences.
Q5) In every measurable way, women are more emotional than men.
A)True
B)False
Q6) Explain and provide a concrete example of meta-emotion.
Page 10
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Chapter 9: Social and Personal Relationships
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Q1) At which stage of relationship formation has a deep commitment formed and a strong sense exists that the relationship has its own identity?
A)bonding
B)integrating
C)intensifying
D)initiating
Q2) Uncertainty reduction theory suggests that people get to know each other if they believe the effort will be worth it.
A)True
B)False
Q3) Which theory says that each of us is born with a fundamental drive to seek, form, maintain, and protect strong social relationships?
A)equity theory
B)need to belong theory
C)attraction theory
D)predicted outcome value theory
Q4) A good relationship does not involve any sort of cost to you.
A)True
B)False
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Chapter 10: Family and Intimate Relationships
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Q1) Identify and explain two reasons why it matters how partners negotiate the division of everyday tasks.
Q2) Explain what it means that friendships are typically between peers, and give examples of friendships in which this is not true.
Q3) Using what you know about the significance of marital and romantic relationships, make a case for or against the legalization of same-sex marriage. Base your argument not just on your personal beliefs or individual morality, but also on what you have learned in this chapter about the social expectations for marriage and their exceptions.
Q4) Identify and explain the primary exceptions to the expectations that marriage is exclusive and marriage is voluntary.
Q5) Family________ can serve as an important way of promoting communication in a blended family, according to your text.
A)stories
B)secrets
C)rituals
D)vacations
Q6) Differentiate upward, downward, and lateral communication in the workplace.
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Page 12
Chapter 11: Conflict and Power
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Q1) People in which type of culture think of the unequal distribution of power as normal or even desirable?
A)high-content
B)low-context
C)high-power-distance
D)low-power-distance
Q2) Which conflict-management strategy involves a high concern for the other party but a low concern for the self?
A)collaborating
B)accommodating
C)avoiding
D)compromising
Q3) Identify and briefly define each of Gottman's Four Horsemen of the Apocalypse.
Q4) The goal of collaboration is to identify a "win-win" solution to a conflict.
A)True
B)False
Q5) Stonewalling involves seeing yourself as a victim and denying responsibility for your own behaviors.
A)True
B)False
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Chapter 12: Interpersonal Deception
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Q1) How do the principles of interpersonal deception theory factor into the process of deception?
Q2) When Ronaldo shopped for his new flat-screen television, he was surprised at the cost differences between some of the models. When he asked the salesperson for help, the salesperson assured him that the lower-end models could display the same high-definition channels as the more expensive ones. Because he was on a tight budget, Ronaldo took the salesperson's advice and bought a cheaper model. Only when he got his TV home did Ronaldo realize that he needed to purchase an expensive converter box to actually receive HD channels. Which of the following statements is true about this scenario?
A)The salesperson engaged in deception by lying.
B)The salesperson engaged in deception by falsification.
C)The salesperson engaged in deception by omission.
D)The salesperson engaged in deception by misleading.
Q3) According to research, how do most people discover that they have been lied to?
A)The liar confesses.
B)A third party reveals the truth.
C)Circumstantial evidence incriminates the liar.
D)They investigate the evidence for themselves.
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Page 14