Introduction to Communication Exam Materials
Course Introduction
Introduction to Communication offers students a foundational understanding of the principles, processes, and contexts of human communication. The course explores key theories and models of communication, covering areas such as verbal and nonverbal communication, interpersonal and group dynamics, public speaking, and mass communication. Through engaging lectures, interactive discussions, and practical activities, students will develop essential skills for effective message creation, interpretation, and critical analysis. Emphasis is placed on building awareness of cultural, ethical, and technological influences on communication in a rapidly changing global environment.
Recommended Textbook
A Concise Public Speaking Handbook 4th Edition by Steven A. Beebe
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26 Chapters
682 Verified Questions
682 Flashcards
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Page 2
Chapter 1: Speaking in Public
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Sample Questions
Q1) The ability to speak with competence and confidence will provide empowerment.
A)True
B)False
Answer: True
Q2) Rachel is called on to speak in front of her Theories of Education class, but she is not nervous because she has gained confidence and competence in her public speaking class, a term that your text calls
A) employment.
B) ethnicity.
C) effectiveness.
D) empowerment.
Answer: D
Q3) Which of the following is affected by a speaker's posture and gestures?
A) visual communication channel
B) auditory communication channel
C) internal noise
D) context
Answer: A
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Chapter 2: Improving Your Confidence
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Sample Questions
Q1) When practicing your speech, you should rehearse the speech mentally to yourself; practicing out loud will only make you more nervous.
A)True
B)False
Answer: False
Q2) All of the following are common reasons that people experience speaking anxiety
EXCEPT
A) fear of humiliation.
B) a fear of people in general.
C) worry about their appearance.
D) concern about not being prepared.
Answer: B
Q3) Speech anxiety is never beneficial to a speaker.
A)True
B)False
Answer: False
Q4) Anxiety can actually improve your energy level and speech performance.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Presenting Your First Speech
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Sample Questions
Q1) In a speech about voting trends, Michael cited recent statistics, but made no attempt to appeal to the audience's sense of patriotism or to encourage them to vote more regularly. What's Michael's generalpurpose in this speech?
A) to persuade
B) to inform
C) to motivate
D) to entertain
Answer: B
Q2) Sensitivity to the audience response during the speech can enable the speaker to make appropriate adjustments.
A)True
B)False
Answer: True
Q3) A specific-purpose statement is a statement of your major ideas.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Ethics and Free Speech
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Sample Questions
Q1) Accommodation means that speakers should abandon their own convictions in order to show tolerance of the audience's beliefs.
A)True
B)False
Q2) Speakers have an ethical responsibility to give credit for information and ideas that are not their own.
A)True
B)False
Q3) Lifting key passages from sources you do NOT credit in your speech is an unethical practice known as
A) plagiarism.
B) paraphrasing.
C) misquoting.
D) attribution.
Q4) In a digital era, free speech, especially via the Internet and mobile phones, has become a global issue.
A)True
B)False
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Page 6
Chapter 5: Listening
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Sample Questions
Q1) When we, as listeners, focus on the message, we are said to A) attend.
B) remember.
C) understand.
D) select.
Q2) Underlying any list of what a good speaker does are two fundamental goals: creating a speech that is both _____ and _____.
A) ethical; effective
B) reasonable; entertaining
C) logical; rhetorical
D) ethical; unique
Q3) When listeners react with behavior that demonstrates they listened to a message they are
A) attending.
B) selecting.
C) understanding.
D) responding.
Q4) We listen at a much slower rate than the rate an average person speaks. A)True
B)False
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Chapter 6: Analyzing Your Audience
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Sample Questions
Q1) _____ questions allow for unrestricted answers, rather than limiting answers to choices or alternatives.
A) Closed-ended
B) Critical thinking
C) Informal
D) Open-ended
Q2) The age of adult audience members has little effect on speech content.
A)True
B)False
Q3) Audience analysis is the process of examining information about your listeners.
A)True
B)False
Q4) A speaker who analyzes the audience's income, occupation, and education is interested in its
A) cultural awareness.
B) individualism.
C) ethnicity.
D) socioeconomic status.
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Page 8
Chapter 7: Adapting to Your Audience as You Speak
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Sample Questions
Q1) Audience members that are moving around and shifting in their seats are more likely to be attentive to what you are saying.
A)True
B)False
Q2) Squirming, feet shuffling, and general body movement often indicate that members of the audience
A) have questions they want to ask about your message.
B) have lost interest in your message.
C) are excited about your message.
D) disagree with your message.
Q3) While delivering her speech, Candice asks the audience to respond to a question by giving a show of hands. The members of Candice's audience responded by sheepishly looking at one another and eventuallyraising a finger or two. What does this indicate about Candice's audience?
A) They lack interest and enthusiasm in her speech.
B) They disagree with the premise of her speech.
C) They are completely enthralled with her speech.
D) They are being distracted by external noise.
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Chapter 8: Developing Your Speech
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Sample Questions
Q1) It's NOT a good idea to watch television or read books and magazines in search of a speech topic. Using these as a source of topics is a form of plagiarism.
A)True
B)False
Q2) The speaker's statement as to the behavioral change he or she wants from the audience is known as the
A) specific purpose.
B) general purpose.
C) blueprint.
D) central idea.
Q3) When choosing a speech topic, you should consider
A) your audience, yourself, and the occasion.
B) your audience and potential future audiences.
C) only yourself and your personal interests.
D) your instructor and which topic would get you the highest grade.
Q4) When selecting a speech topic, the audience is an equally important factor as the interests or knowledge of the speaker.
A)True
B)False
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Chapter 9: Gathering Supporting Material
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Sample Questions
Q1) Online databases provide access to bibliographic information, abstracts, and full texts for a variety of resources.
A)True
B)False
Q2) Marcie was conducting an interview with the local homeless shelter supervisor. The supervisor kept answering "Yes" or "No" to all of Marcie's questions. Marcie was getting frustrated because she wasnotgetting the material she needed. What was the problem here?
A) The supervisor was probably new and inexperienced, and didn't know the answers.
B) Marcie was not at fault; the supervisor was just close minded and not helpful.
C) Marcie had planned only closed-ended questions and forgot to follow up by asking "Why?"
D) Marcie asked too many questions which resulted in her receiving insufficient answers.
Q3) Books in a library's collection are often organized by publication date.
A)True
B)False
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Chapter 10: Supporting Your Speech
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Sample Questions
Q1) The most authoritative source for statistics is the primary source.
A)True
B)False
Q2) In his speech about date rape on college campuses, Nathan cites statistics from state and county law enforcement documents; then he includes statistics from incidents on his own campus. Which principleofselecting the BEST supporting material is Nathan using?
A) proximity
B) suitability
C) concreteness
D) magnitude
Q3) A short illustration of no longer than a sentence or two is called
A) a hypothetical illustration.
B) a brief illustration.
C) an explanation.
D) a literal illustration.
Q4) Lay testimony is usually preferable to expert testimony because of its personal impact on an audience.
A)True
B)False
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Chapter 11: Organizing Your Speech
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Sample Questions
Q1) Using visuals as aids to verbal signposts will improve your audience's ability to follow your speech.
A)True
B)False
Q2) A _____ is a statement of what is to come.
A) preview
B) connector
C) verbal transition
D) summary statement
Q3) Hypothetical illustrations, description, and opinions are considered to be
A) soft evidence.
B) relevant evidence.
C) specific evidence.
D) hard evidence.
Q4) A speaker who relies on _____ organization arranges ideas according to their physical locations or directions.
A) cause-effect
B) chronological
C) spatial
D) topical
Page 13
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Chapter 12: Developing an Introduction
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Sample Questions
Q1) Humor is NOT a good attention-gaining strategy if your audience is linguistically diverse.
A)True
B)False
Q2) ________ are good to use when speakers want to establish a bond between themselves and their audiences.
A) Occasion references
B) Personal references
C) Historical references
D) Preceding speech references
Q3) The purpose of a personal reference is to establish the speaker's authority over the audience.
A)True
B)False
Q4) The BEST way to ensure that your introduction introduces the subject of your speech is to
A) include your general purpose in your introduction.
B) avoid references to the content of your speech.
C) use more than one speech device in your introduction.
D) include a statement of your central idea in the introduction.
Page 14
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Chapter 13: Developing a Conclusion
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Sample Questions
Q1) _____ lets the audience know the speech has ended.
A) Proximity
B) Accommodation
C) Closure
D) Recency
Q2) "Keep the components of health care in mind to ensure you will have a happy child to love and keep safe." This statement is an example of a(n)
A) call to action.
B) inspirational appeal.
C) reference to the introduction.
D) use of startling facts.
Q3) One of the purposes of a conclusion is to motivate the audience to act.
A)True
B)False
Q4) Any of the methods used for the introduction of your speech can be used in the conclusion.
A)True
B)False
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Page 15
Chapter 14: Outlining and Revising Your Speech
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Sample Questions
Q1) The speaker's outline which contains the specific purpose, the introduction, main ideas, supporting material, and a conclusion is the
A) delivery outline.
B) preparation outline.
C) numerical outline.
D) preliminary outline.
Q2) When George shows Laura his speaking notes for an upcoming speech, she criticizes George for including supporting material and signposts in his outline. Who is right?
A) Laura is right because supporting material and signposts do not belong in speaking notes.
B) Laura is right about the supporting material, but George is right about the signposts.
C) George is right because supporting material and signposts should be included in speaking notes.
D) George is right because all elements of a speech should be detailed in speaking notes.
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Chapter 15: Using Words Well
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Sample Questions
Q1) A speaker's opportunities to state and restate, and to provide examples throughout the speech demonstrates that oral style is _____ than written style.
A) less formal
B) personal
C) more repetitious
D) more scholarly
Q2) Parallelism occurs when many words in a sentence begin with the same letter.
A)True
B)False
Q3) ________ occurs when a sentence has two parts with parallel structures, but contrasting meaning.
A) Antithesis
B) Parallelism
C) Repetition
D) Alliteration
Q4) Oral language styles tend to use more pronouns.
A)True
B)False
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Page 17
Chapter 16: Methods of Delivery
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Sample Questions
Q1) An impromptu speech does not have to be organized.
A)True
B)False
Q2) When asked to deliver a speech at the last moment, the type of delivery style you will use is
A) impromptu.
B) extemporaneous.
C) manuscript.
D) memorized.
Q3) Extemporaneous speaking is delivered in a conversational style.
A)True
B)False
Q4) When you perform _____ speaking you run the greatest risk of forgetting parts of your speech and awkwardly searching for words in front of your audience.
A) impromptu
B) memorized
C) manuscript
D) extemporaneous
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Page 18
Chapter 17: Nonverbal Communication
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Sample Questions
Q1) It is inappropriate to create a sense of immediacy between you and your audience.
A)True
B)False
Q2) For North Americans, the most important aspect of delivery in a public speaking situation is
A) gestures.
B) eye contact.
C) credibility.
D) immediacy.
Q3) Without uttering a word, you can hold up the palm of your hand to calm a noisy crowd. This is an example of a _____ gesture.
A) regulating B) complementing C) substituting D) contradicting
Q4) It is acceptable to keep your hands in your pocket while delivering your speech.
A)True
B)False
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Page 19
Chapter 18: Verbal Communication
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Sample Questions
Q1) Vocalized pauses such as "you know" are used by so many speakers that they are not noticeable.
A)True
B)False
Q2) The process of producing language and speech sounds that are clear and distinct is termed
A) pronunciation.
B) articulation.
C) variation.
D) inflection.
Q3) Of the three types of microphones, which is the most common?
A) the cordless microphone
B) the boom microphone
C) the stationary microphone
D) the lavaliere microphone
Q4) As a rule, you should speak quieter than normal when speaking into stationary microphones.
A)True
B)False
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Chapter 19: Adapting and Delivering Your Speech
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Sample Questions
Q1) During a Q&A session after his speech, one of the audience members asks Drew a question he doesn't know the answer to. How should Drew handle this situation?
A) He should take his best guess.
B) He should discreetly try to change the subject.
C) He should admit that he doesn't know the answer, but promise to get back to the person later.
D) He should ask the audience if anyone else knows the answer.
Q2) All of the following are guideline for preparing for a successful speech performance EXCEPT
A) watch what you eat.
B) visualize success.
C) check your equipment.
D) ignore prespeech jitters.
Q3) _____ is the assumption that your own cultural approaches are superior to those of other cultures.
A) Recency
B) Racial profiling
C) Prejudice
D) Ethnocentrism
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Chapter 20: Selecting Presentation Aids
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Sample Questions
Q1) Alexis is using photographs of her recent trip to Greece in her informative speech about Modern Greek culture. How can she BEST incorporate her photos into the presentation?
A) Enlarge or project them.
B) put them in a large, attention-getting frame.
C) Make copies and hand the copies out.
D) Pass the actual photos around to the entire audience.
Q2) A_______ is a pictorial representation of statistical data.
A) a model
B) a graph
C) a slide
D) a drawing
Q3) When you use models as presentation aids, you should make sure they are large enough to be seen by all audience members.
A)True
B)False
Q4) Receivers better retain material they get via both audio and video "channels" of communication.
A)True
B)False
Page 22
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Chapter 21: Preparing and Using Presentation Aids
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Sample Questions
Q1) Rashan thought that he would be dramatic and impress his public-speaking class with his speech on air pollution. He decided to use mice in a closed jar to illustrate how air pollution is slowly killinghuman beings. But during his speech, the jar fell off the desk and the mice escaped, distracting his audience and putting an abrupt end to his presentation. What guideline did Rashan ignore, with regard to using presentation aids?
A) Use animals with caution as presentation aids.
B) Only use professionally trained animals as presentation aids.
C) Do not use dangerous or illegal presentation aids.
D) Never use animals as presentation aids in a speech.
Q2) Which of the following statements about preparing presentation aids is TRUE?
A) Use a great variety of dramatic colors throughout the presentation.
B) Decorative typefaces are usually the best choice.
C) Limit text to key words or phrases.
D) Avoid using a black and white color scheme.
Q3) It is perfectly acceptable to have an assistant help you with presentation aids during your speech.
A)True
B)False
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Chapter 22: Informative Speaking
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Sample Questions
Q1) An informative speaker presents information, so the audience will
A) be interested, understand, and remember.
B) listen, learn, and apply.
C) hear, understand, and connect.
D) think, remember, and ponder.
Q2) Which of the following is a generally accepted principle of adult learning?
A) Adults must be actively involved in the learning process.
B) Adults want to gain knowledge that they can apply at some future time.
C) New information adults learn is irrelevant to their current needs and busy life.
D) Adults should feel a disconnect between learning new information and their past experiences.
Q3) When informing your listeners about complex processes, the BEST approach is just to define and explain them.
A)True
B)False
Q4) A speech about procedures reviews how something works or describes a process.
A)True
B)False
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Chapter 23: Understanding Principles of Persuasive Speaking
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Sample Questions
Q1) In her persuasive speech, Martha spoke about the possibility of dirty nuclear weapons being used against the United States by Iraq, Iran, and North Korea. She challenged her audience to monitor Senatehearings on the problem and to get involved by writing or emailing their legislators. What form of motivation did Martha successfully employ in her speech?
A) negative motivation
B) cognitive dissonance
C) positive motivation
D) an appeal to basic self-esteem and self-actualization needs
Q2) The _____ of persuasion suggests that people are persuaded by both logical appeals and by indirect factors, such as delivery and appearance.
A) logical emotional model
B) value attitudinal model
C) elaboration likelihood model
D) social responsiveness model
Q3) Listeners are more likely to be persuaded if you help them solve their problems or meet their needs.
A)True
B)False
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Chapter 24: Using Persuasive Strategies
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Sample Questions
Q1) Speakers from the United States typically use factual inductive reasoning; they identify specific facts and use them to support a general proposition or conclusion.
A)True
B)False
Q2) Derived credibility refers to that which a speaker achieves after presenting a speech.
A)True
B)False
Q3) The type of reasoning that involves reaching a general conclusion from specific instances is known as
A) deductive reasoning.
B) generalization.
C) reasoning by analogy.
D) inductive reasoning.
Q4) The term used by Aristotle to describe appeals to human emotion is A) ethos.
B) logos.
C) pathos.
D) rhetoric.
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Page 26
Chapter 25: Speaking on Special Occasions
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Sample Questions
Q1) A special-occasion speech in which one of your goals is to build another speaker's credibility is
A) a speech of introduction.
B) a commemorative address.
C) an annual report.
D) a public-relations talk.
Q2) The keynote speaker at a conference should mention all the other speakers that will follow.
A)True
B)False
Q3) A pun and a spoonerism use the same verbal strategy for humorous effect.
A)True
B)False
Q4) If you are not naturally funny, you should not agree to make after-dinner speeches.
A)True
B)False
Q5) If a speaker needs no introduction, you should present one anyway.
A)True
B)False
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Chapter 26: Speaking in Small Groups
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Q1) Once a group has selected the best solution, their final task is to test and implement the solution.
A)True
B)False
Q2) In order to enhance teamwork in a group presentation, it is imperative to A) ensure everyone makes equal contributions.
B) ensure everyone understands the assignment.
C) solve the problem or issue as quickly as possible.
D) incorporate every suggestion.
Q3) Groups should resist the temptation to settle quickly on one solution before they have systematically examined the causes, effects, history, and symptoms of a problem.
A)True
B)False
Q4) When all members of a group support a final decision, they have achieved A) a census.
B) evidence evaluation.
C) a consensus.
D) the analysis step.
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