Introduction to Business Test Questions
Course Introduction
Introduction to Business provides students with a foundational understanding of the modern business environment. The course explores essential concepts such as the roles and responsibilities of different business functions, the structure of organizations, basic economic principles, entrepreneurship, management, marketing, finance, and the impact of globalization. Emphasizing real-world applications, this course encourages critical thinking about ethical issues and technological changes affecting today's businesses. Students will gain the knowledge needed to make informed decisions about participation in and management of business activities, preparing them for more specialized studies or future careers in the business world.
Recommended Textbook Management 12th Edition by Richard
L. Daft
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Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) List the three management skills necessary to perform effectively in organizations.
Answer: Conceptual, human, and technical skills.
Q2) _____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
A) Top
B) Middle
C) First-line
D) Bottom
E) Functional
Answer: E
Q3) Which of the following is not a decisional role?
A) Entrepreneur
B) Negotiator
C) Resource allocator
D) Disturbance handler
E) Liaison
Answer: E
Q4) Identify the four functions of management.
Answer: Planning, organizing, Leading, and controlling.
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.
Answer: classical perspective
Q2) Fayol's unity of command principle emphasizes that each subordinate receives orders from one, and only one superior.
A)True
B)False
Answer: True
Q3) Which of these forces comprises unwritten, common rules and perceptions about relationships?
A) Economic forces
B) Political forces
C) Social forces
D) Legal forces
E) Personal forces
Answer: C
Q4) _____ is considered the "father of scientific management."
Answer: Frederick W. Taylor
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Chapter 3: The Environment and Corporate Culture
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181 Flashcards
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Sample Questions
Q1) Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?
A) Sociocultural
B) Competitors
C) Technological
D) Labor market
E) Legal-political
Answer: D
Q2) The consistency culture has an external focus and a consistency orientation for a dynamic environment.
A)True
B)False
Answer: False
Q3) Managers today are concerned because technologically speaking, the _____ has given more power to customers and enabled them to directly impact an organization.
Answer: Internet
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Today's companies compete in a _____.
A) growingly domestic
B) low-context culture
C) high-context culture
D) Greenfield economy
E) borderless world
Q2) _____ reflects the values of relationships, cooperation, group decision making, and quality of life.
Q3) The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of:
A) licensing.
B) joint venture.
C) outsourcing.
D) franchising.
E) none of these.
Q4) Seeking cheaper sources of materials or labor offshore is called offshoring.
A)True
B)False
Q5) The risk of loss due to actions by host country governments is known as _____.
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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168 Flashcards
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Sample Questions
Q1) Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?
A) Preconventional
B) Conventional
C) Principled
D) Discretionary
E) Social
Q2) At the _____ level of personal moral development, individuals are most concerned with external rewards and punishments.
Q3) The moral rights approach that deals with performing experimental treatment on unconscience trauma patient is the:
A) right of free consent.
B) right to privacy.
C) right of freedom of conscience.
D) right of free speech.
E) right of due process.
Q4) Managers are often concerned good citizenship will hurt performance.
A)True
B)False
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following are high-energy people who enjoy handling every detail of their own businesses?
A) Jugglers
B) Idealists
C) Sustainers
D) Optimizers
E) Hard workers
Q2) Particularly in a turbulent environment, the three most important traits of successful entrepreneurs are realism, flexibility, and passion.
A)True
B)False
Q3) What is tolerance for ambiguity? Why is it an important trait?
Q4) All of the following are common reasons why small business ventures fail except:
A) sloppy accounting.
B) naive hiring.
C) lack of controls.
D) long-term focus.
E) unrealistic focus.
Q5) A(n) _____ is an unincorporated business owned by two or more people.
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Plans that define company responses to specific situations, such as emergencies, setbacks, or unexpected conditions are called _____ plans.
Q2) A(n) _____ is a desired future state that the organization attempts to realize.
Q3) _____ specify future ends and _____ specify today's means.
A) Goals; plans
B) Plans; goals
C) Planning; organizing
D) Ideas; behaviors
E) Mission; vision
Q4) Managers use a variety of planning approaches in order to establish and achieve measurable goals. Two such approaches are single-use plans and standing plans. Write a short essay in which you define, compare, and contrast these two planning approaches. Explain how they relate to an organization's programs, projects, policies, rules, and procedures.
Q5) A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Plan.
A)True
B)False
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) In order for companies to remain competitive, their strategies must focus on three things. Describe these three focuses.
Q2) The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as:
A) core competence.
B) synergy.
C) value creation.
D) business-level strategy.
E) multidomestic strategy.
Q3) When an organization chooses a(n) _____ strategy, it means that business decisions such as product design are made on a country-by-country basis.
Q4) When an organization expands into a totally new line of business, it is implementing a strategy of:
A) Related diversification
B) Unrelated diversification
C) Cross-functional diversification
D) Product line diversification
E) Industry diversification
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Feedback is the part of monitoring that assesses whether a new decision needs to made.
A)True
B)False
Q2) Groupthink refers to the tendency of people in groups to suppress contrary opinions.
A)True
B)False
Q3) At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?
A) Programmed
B) Nonprogrammed
C) Wicked
D) Administrative
E) Intuitive
Q4) List and describe the four basic assumptions of the political model.
Q5) _____ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.
Q2) For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy.
A)True
B)False
Q3) The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.
A) management chart
B) employee directory
C) structural table
D) administrative chart
E) organizational chart
Q4) _____ departments perform tasks that reflect the organization's primary goal and mission, while _____ departments include all those that provide specialized skills in support of _____ departments.
Q5) _____ is the process managers use to transfer authority and responsibility to positions below them in the hierarchy.
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
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Sample Questions
Q1) The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.
Q2) A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Q3) People change starts with training everyone in the organization.
A)True
B)False
Q4) At which stage of the change process do managers evaluate problems and opportunities?
A) Monitor forces for change
B) Need for change
C) Initiate change
D) Implement change
E) Internal forces
Q5) Survey feedback enhances the cohesiveness and success of organizational groups and teams.
A)True
B)False
Q6) List the four reasons why employees tend to resist change.
Page 13
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Chapter 12: Managing Human Resource
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Sample Questions
Q1) Competency-based pay systems are also called skill-based pay systems.
A)True
B)False
Q2) Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.
A)True
B)False
Q3) In training employees for the new positions, Gregory will apply which human resource management goal?
A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies
Q4) Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.
A)True
B)False
Q5) List the four steps in attracting an effective workforce.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Research indicates that women and minorities are more likely than men to develop mentoring relationships.
A)True
B)False
Q2) An ethnocentric perspective leads to:
A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.
Q3) _____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.
A) Balancing family priorities
B) Invisible minorities
C) Opt-out trend
D) Family commitment
E) Cost of diversity
Q4) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
E) Extroversion
Q2) Which of these styles would likely be appropriate for a counseling job?
A) Intuitive-feeling
B) Sensation-thinking
C) Intuitive-thinking
D) Sensation-feeling
E) None of these.
Q3) An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
A)True
B)False
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Page 16
Chapter 15: Leadership
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Sample Questions
Q1) The telling style, according to Hersey and Blanchard, is appropriate for followers with moderate readiness.
A)True B)False
Q2) Leadership occurs among people, involves the use of influence, and is used to attain goals.
A)True B)False
Q3) Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:
A) coercive power.
B) legitimate power.
C) reward power.
D) expert power.
E) referent power.
Q4) Differentiate between a substitute and a neutralizer.
Q5) _____ is the extent to which the leader is task oriented and directs subordinates' work activities toward goal attainment.
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Chapter 16: Motivating Employees
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Sample
Questions
Q1) Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?
A) Working harder, not smarter
B) Changing outcomes
C) Changing work effort
D) Changing perceptions
E) Leaving the job
Q2) Two ways to classify rewards are extrinsic and monetary.
A)True
B)False
Q3) List the four content theories discussed in your text.
Q4) _____ have the greatest impact, according to Herzberg, on job satisfaction.
A) Hygiene factors
B) Reinforcers
C) Motivators
D) Dissatisfiers
E) All of these
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Chapter 17: Managing Communication
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Sample Questions
Q1) For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.
A)True
B)False
Q2) The major problem with downward communication is drop off, the distortion or loss of message content.
A)True
B)False
Q3) Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?
A) Facial expressions
B) Posture and dress
C) Voice and mannerisms
D) Blushing and perspiring
E) All of these are included.
Q4) A good listener is passive and laid back.
A)True
B)False
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Chapter 18: Leading Teams
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Sample Questions
Q1) Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?
A) Functional
B) Command
C) Virtual
D) Long distance
E) Task force
Q2) A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.
A)True
B)False
Q3) Managing team _____ is the most important skill required for effective team management.
A) norms
B) cohesiveness
C) conflict
D) membership
E) none of these
Q4) Discuss the determinants of team cohesiveness and its consequences.
Page 20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?
A) Continuous improvement
B) Cycle time
C) Quality circles
D) Six Sigma
E) Benchmarking
Q2) Katrina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity?
A) Profit margin on sales
B) Current ratio
C) Conversion ratio
D) Return on assets
E) None of these.
Q3) Managers focus on the various elements of the scorecard to set targets, evaluate performance, and guide discussion about what further actions need to be taken.
A)True
B)False
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