Introduction to Business Technology Test
Questions
Course Introduction
Introduction to Business Technology explores the foundational concepts and practical applications of technology within the modern business environment. The course covers key topics such as information systems, digital communications, data management, cloud computing, cybersecurity, and emerging technologies that influence organizational operations. Students will gain a broad understanding of how technological tools and strategies drive business efficiency, innovation, and competitive advantage, while also considering ethical and social implications. Through case studies and hands-on projects, learners will develop the skills necessary to leverage technology in solving business challenges and supporting decision-making processes.
Recommended Textbook
Business Driven Technology 6th Edition by Paige Baltzan
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Page 2
Chapter 1: Business Driven Technology
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Sample Questions
Q1) Shelby Black runs a successful hair salon in downtown Los Angeles.One of Shelby's tasks is to input positive and negative customer reviews into her computer system.What type of information is Shelby gathering?
A) Feedback.
B) Processing.
C) Output management.
D) Sales processing.
Answer: A
Q2) Feedback is information that returns to its original transmitter and modifies the transmitter's actions.What would the original transmitter include?
A) Input, Transform, Output.
B) Input, Transform, Outnumber.
C) Output, Input, Performer.
D) Input, Process, Transform.
Answer: A
Q3) Information technology equals business success and innovation.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Identifying Competitive Advantages
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Sample Questions
Q1) Supplier power is one of Porter's five forces,and it measures the suppliers' ability to influence the prices they charge for supplies (including materials,labor,and services).
A)True
B)False
Answer: True
Q2) Your boss,Kerry Miller,has asked you to analyze the soft drink industry using Porter's Five Forces Model.Which of the following represents buyer power in the soft drink industry?
A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Vitamin water, fruit juice, and coffee.
Answer: B
Q3) Focused strategies concentrate on either cost leadership or ___________.
Answer: differentiation
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4
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Sample Questions
Q1) Identify how an organization can use business process reengineering to improve its business.
Answer: The purpose of BPR is to make all your processes the best-in-class.Companies frequently strive to improve their business processes by performing tasks faster,cheaper,and better.Companies often follow the same indirect path for doing business,not realizing there might be a different,faster,and more direct way of doing business.BPR provides companies with a way to find the different,more direct way of doing business.Progressive Insurance is an example of a company that effectively used BPR.
Q2) Budget forecasting is a __________-facing process.
Answer: business
Q3) What are the three phases in the evolution of CRM?
A) Recency, analyzing, predicting
B) Reporting, analyzing, predicting
C) Recency, analytical, processes
D) Reporting, analytical, predicting
Answer: B
Q4) Customer-facing processes result in a product or service that is received by an organization's ___________ customer.
Answer: external
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Chapter 4: Measuring the Success of Strategic Initiatives
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Sample Questions
Q1) According to Peter Drucker,what are managers who do things right addressing?
A) Efficiency
B) Effectiveness
C) Both efficiency and effectiveness
D) Customer metrics
Q2) ______________ is a process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance.
Q3) What do most companies measure to determine the success of their websites?
A) Throughput
B) Speed
C) Traffic
D) Availability
Q4) Which of the following is not a type of effectiveness MIS metric?
A) Customer satisfaction
B) Conversion rates
C) Financial
D) Response time
Q5) Explain the difference between efficiency and effectiveness.
Q6) Explain the interrelationships of efficiency and effectiveness metrics.
Page 6
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Sample Questions
Q1) Privacy is the right to be left alone when you want to be,to have control over your own personal possessions,and not to be observed without your consent.
A)True
B)False
Q2) Jeremy Bridges is an executive for Green Web Designs,where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers.What is Jeremy's role within the company?
A) Chief Executive Officer (CEO).
B) Chief Security Officer (CSO).
C) Chief Procurement Officer (CPO).
D) Chief Technology Officer (CTO).
Q3) One of the main ingredients in trust is privacy.
A)True
B)False
Q4) Which of the following activities does a CIO perform?
A) Oversees all uses of information technology.
B) Ensures the strategic alignment of IT with business goals.
C) Ensures the strategic alignment of IT with business objectives.
D) All of these.
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Chapter 6: Valuing Organizational Information
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Q1) Which of the following implies that aggregate or summary information is in agreement with detailed information?
A) Uniqueness
B) Completeness
C) Consistency
D) Accuracy
Q2) The ________ characteristic of high-quality information ensures that each transaction,entity,and event is represented only once.
Q3) Purchasing stocks is an example of analytical information.
A)True
B)False
Q4) What is immediate,up-to-date information?
A) Real-time information
B) Real-time system
C) Information granularity
D) All of these
Q5) ____________ information encompasses all of the information contained within a single business process or unit of work,and its primary purpose is to support the performance of daily operational tasks.
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Chapter 7: Storing Organizational Information-Databases
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Sample Questions
Q1) A foreign key is a field (or group of fields)that uniquely identifies a given record in a table.
A)True
B)False
Q2) Which of the following is correct in reference to a database?
A) A database can support only one logical view.
B) A database can support many physical views.
C) A database can support many logical views.
D) A database can support up to three logical views.
Q3) What are the rules that enforce basic and fundamental information-based constraints?
A) Information integrity
B) Integrity constraints
C) Business-critical integrity constraints
D) Relational integrity constraints
Q4) One of the advantages found in a relational database is increased information redundancy.
A)True
B)False
Q5) _________ integrity is a measure of the quality of information.
Page 9
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Chapter 8: Accessing Organizational Information-Data Warehouse
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Sample Questions
Q1) Which of the following can use BI to make informed decisions?
A) Law enforcement industry
B) Airline industry
C) Broadcasting industry
D) All of these
Q2) What is information that people use to support their decision-making efforts?
A) Information cleansing and scrubbing
B) Data-mining tools
C) Data mining
D) Business intelligence
Q3) Which of the following describes ETL?
A) A process that extracts information from internal and external databases.
B) A process that transforms information using a common set of enterprise definitions.
C) A process that loads information into a data warehouse.
D) All of these.
Q4) The primary purpose of a data warehouse is to perform transactional processes.
A)True
B)False
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Q5) Data warehousing is about extending the transformation of data into _________.
Chapter 9: Enabling the Organization-Decision Making
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Q1) Define the ultimate goal of AI and describe few current examples of how AI is being used throughout industries.
Q2) What is a special-purpose,knowledge-based information system that accomplishes specific tasks on behalf of its users?
A) Intelligent system
B) Artificial intelligence
C) Neural network
D) Intelligent agent
Q3) Which of the following is the most commonly used form of AI in the business arena?
A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network
Q4) What-if analysis checks the impact of a __________ in an assumption on the proposed solution.
Q5) Artificial intelligence simulates ______________ intelligence,such as the ability to reason and learn.
Q6) List and define the four most common categories of AI.
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Chapter 10: Extending the Organization-Supply Chain Management
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Q1) List and describe the components of a typical supply chain.
Q2) Make the sale to the ___________ is one of the keys to SCM success.
Q3) Which of the following is not one of the four changes resulting from advances in information technology that are driving supply chains?
A) Speed
B) Consumer behavior
C) Visibility
D) Scalability
Q4) What is the ability to view all areas up and down the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain visibility
D) Supply chain execution software
Q5) What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
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Chapter 11: Building a Customer-Centric
Organization-Customer Relationship Management
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Sample Questions
Q1) List and describe several benefits an organization can receive from CRM.
Q2) Which of the following represents operational CRM?
A) Supports traditional transactional processing.
B) Supports day-to-day front-office operations.
C) Supports operations that deal directly with the customers.
D) All of these.
Q3) CRM is a technology based on the premise that those organizations that understand the needs of individual customers are best positioned to achieve sustainable competitive advantage in the future.
A)True
B)False
Q4) CRM allows an organization to accomplish all of the following except:
A) Provide better customer service.
B) Make call centers more efficient.
C) Complicate marketing and sales processes.
D) Help sales staff close deals faster.
Q5) ___________ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
Q6) Compare operational CRM and analytical CRM.
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Chapter 12: Integrating the Organization From End to
End-Enterprise Resource Planning
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Q1) Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A) Accounting.
B) CRM.
C) Sales.
D) Human resources.
Q2) When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.
A)True
B)False
Q3) Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?
A) CRM
B) SCM
C) ERP
D) All of these
Q4) Sales,marketing,and customer service are the primary users of ______ systems.
Q5) Integrations are achieved by using ___________.
Q6) Describe the role information plays in enterprise resource planning systems. Page 14
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Page 15
Chapter 13: Creating Innovative Organizations
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Q1) Universities were among some of the first users of the Internet.What was the Internet first called?
A) HTML
B) ARPANET
C) OPT
D) WWO
Q2) ___________ occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person.
Q3) What occurs when steps are added to the value chain as new players find ways to add value to the business process?
A) Intermediaries
B) Disintermediation
C) Reintermediation
D) Cybermediation
Q4) Several companies that launched new businesses by capitalizing on disruptive technologies were outlined in the book.One example is _______________,which launched such revolutionary products as the iPod and the iPhone.
Q5) Describe and identify visitor,exposure,visit,and hit website metrics.
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Chapter 14: Ebusiness
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Sample Questions
Q1) Content providers are companies that generate revenue by providing digital content,such as news,music,photos,or videos.Examples include Netflix and iTunes.
A)True
B)False
Q2) Which ebusiness tool increases the speed of business by allowing the transfer of documents with the same speed as the telephone?
A) Knowledge management system
B) Podcasting
C) Email
D) Ebusiness
Q3) Which of the following represents the primary forms of ebusiness?
A) Email, instant messaging, podcasting, content management systems, and video and web conferencing.
B) Content providers, infomediaries, online marketplaces, portals, service providers, and transaction brokers.
C) B2B, B2C, C2C, and C2B.
D) Advertising fees, license fees, subscription fees, transaction fees, and value-added service fees.
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Chapter 15: Creating Collaborative Partnerships
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Sample Questions
Q1) Mobile banking and mobile sales are both a part of the emerging mbusiness.
A)True
B)False
Q2) What is an SNA?
A) Strong network application
B) Social needs analysis
C) Social networking analysis
D) Steady network area
Q3) What is a potential problem or impact of technology dependence?
A) Outages create potentially great havoc for people, businesses, and educational institutions that rely heavily on technology.
B) Many have a need to be continuously connected for every activity, which potentially eliminates crucial in-person social skills and could stunt psychological growth.
C) How do people or businesses function if the connection is down?
D) All of these.
Q4) Explain how Business 2.0 is helping communities network and collaborate.
Q5) The web version that is defining the next generation of online business is Web ________,or the "intelligent" web application.
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Chapter 16: Integrating Wireless Technology in Business
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Q1) Wireless means the technology can travel with the user,but it is not necessarily in real time.
A)True
B)False
Q2) _________ technology means the technology can travel with the user,but it is not necessarily in real time.
Q3) ________________ technology refers to any type of electrical or electronic operation that is accomplished without the use of a "hard-wired" connection.
Q4) What company monitors the operation of its vending machines via wireless technology?
A) United Parcel Service
B) Amazon
C) FedEx
D) Dr Pepper/Seven Up Inc.
Q5) Explain how a wireless device can help an organization perform business anywhere,anyplace,anytime.
Q6) List and discuss the wireless trends that consumers and businesses can benefit from.
Q7) Explain the business benefits of using wireless technology.
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Chapter 17: Developing Software to Streamline Operations
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Q1) Identify the business benefits associated with successful software development.
Q2) PMI stands for the Project Management Institute.
A)True
B)False
Q3) Preventing liabilities is a business-related consequence of failed software.
A)True
B)False
Q4) Which of the following is a business-related consequence of successful software?
A) Increased revenues
B) Damage to brand reputation
C) Incurred liabilities
D) All of these
Q5) An error found during the ___________ phase is the most expensive to fix.
Q6) Failure to manage __________ scope is one of the primary reasons for project failure.
Q7) ___________ creep occurs when developers add extra features that were not part of the initial requirements.
Q8) ____________ revenues are a business-related consequence of successful software.
Q9) Planning,___________,design,development,testing,implementation,and maintenance are the seven phases in the SDLC. Page 20
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Chapter 18: Methodologies for Supporting Agile Organizations
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Q1) Which methodology uses small teams to produce small pieces of deliverable software using sprints,or 30-day intervals,to achieve an appointed goal?
A) Scrum
B) XP
C) RUP
D) RAD
Q2) Which methodology provides a framework for breaking down the development of software into four gates?
A) Scrum
B) XP
C) RAD
D) RUP
Q3) The traditional waterfall methodology is a sequential,activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
A)True
B)False
Q4) Summarize the different software development methodologies.
Q5) Compare the waterfall methodology and the agile methodology.
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Chapter 19: Managing Organizational Projects
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Q1) Which of the following is the most common function outsourced?
A) MIS
B) HR
C) Finance
D) Marketing/sales
Q2) The triple constraint includes time,cost,and quality.
A)True
B)False
Q3) Which of the following are the influential driver(s)affecting the growth of outsourcing markets?
A) Core competencies
B) Rapid growth
C) Industry changes
D) All of these
Q4) Financial savings,increased technical abilities,and _________ agility are the benefits an organization can receive from outsourcing.
Q5) Explain the business benefits of outsourcing.
Q6) The project management ____________ is an internal department that oversees all organizational projects.
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Chapter 20: Developing a 21st-Century Organization
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Q1) Which of the following is one of the new series of business success factors and challenges that are helping to determine marketplace winners and losers?
A) Organization agility
B) A focus on core competencies and processes
C) Instantaneous business response
D) All of these
Q2) IT ____________ is the hardware,software,and telecommunications equipment that,when combined,provide the underlying foundation to support the organization's goals.
Q3) Telematics is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards.
A)True
B)False
Q4) IT infrastructure is the hardware,software,and telecommunications equipment that,when combined,provide the underlying foundation to support the organization's goals.
A)True
B)False
Q5) RFID uses ________ or passive tags in the form of chips or smart labels.
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Chapter 21: Business Basics
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Q1) What is a dividend?
A) A distribution of earnings to shareholders
B) Refers to the amount earned resulting from the delivery or manufacture of a product or from the rendering of a service
C) Refer to the costs incurred in operating and maintaining a business
D) Anything owned that has value or earning power
Q2) The income statement reports a company's ____________ income,or the amount of money remaining after paying taxes.
Q3) What occurs when businesses sell products or services for more than they cost to produce?
A) Expense
B) Profit
C) Loss
D) Revenue
Q4) What is the rate at which the net present value of an investment equals zero?
A) Internal rate of return (IRR)
B) Return on investment (ROI)
C) Cash flow analysis
D) Break-even analysis
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Chapter 22: Business Process
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Q1) Business process management (BPM)integrates all of an organization's business process to make individual processes more efficient.BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.
A)True
B)False
Q2) Business process modeling (or mapping)is the activity of creating a detailed flow chart or process map of a work process showing:
A) Inputs, tasks, and activities in a structured sequence
B) Resources, tasks, and inputs in a structured sequence
C) Resources, timeframes, and tasks in a structured sequence
D) Inputs, tasks, and costs in a structured sequence
Q3) What attempts to understand and measure the current process,and make performance improvements accordingly?
A) Customer-facing process
B) Business process reengineering
C) Continuous process improvement model
D) Business process management
Q4) Describe business process models and their importance to an organization.
Q5) Describe business processes and their importance to an organization.
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Chapter 23: Hardware and Software Basics
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Q1) What is an input device?
A) The actual hardware that interprets and executes the program (software) instructions and coordinates how all the other hardware devices work together
B) The computer's main memory, which consists of the random access memory (RAM), cache memory, and the read-only memory (ROM) that is directly accessible to the central processing unit (CPU)
C) Equipment designed to store large volumes of data for long-term storage
D) Equipment used to capture information and commands
Q2) ___________ medium is a secondary storage medium that uses magnetic techniques to store and retrieve data on disks or tapes coated with magnetically sensitive materials.
Q3) ____________ increases the cooperation and joint productivity of small groups of co-workers.
Q4) A(n)____________ device is equipment used to see,hear,or otherwise accept the results of information processing requests.
Q5) List the common input,output,storage,and communication devices.
Q6) Identify the different computer categories and explain their potential business uses.
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Chapter 24: Mis Infrastructures
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Q1) What refers to how well a system can adapt to increased demands of growth?
A) Scalability
B) Capacity planning
C) Reliability
D) Availability
Q2) What is recovery?
A) The ability to get a system up and running in the event of a system crash
B) The ability to get a system up and running in the event of a system failure
C) Restoring the information backup
D) All of these
Q3) Explain the three components of an information MIS architecture.
Q4) List and describe the three primary steps an organization can take to protect its systems from disasters and catastrophes.
Q5) What is a separate facility that does not have any computer equipment,but is a place where employees can move after a disaster?
A) Disaster recovery plan
B) Disaster recovery cost curve
C) Hot site
D) Cold site
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Chapter 25: Networks and Telecommunications
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Q1) Describe TCP/IP along with its primary purpose.
Q2) What is a router?
A) Occurs when the sending computer divides a message into a number of efficiently sized units called packets, each of which contains the address of the destination computer
B) An intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination
C) Refers to the geometric arrangement of the actual physical organization of the computers (and other network devices) in a network
D) A model for applications in which the bulk of the back-end processing, such as performing a physical search of a database, takes place on a server, while the front-end processing, which involves communicating with the users, is handled by the clients
Q3) Architecture,____________,protocols,and media are the four network differentiators.
Q4) A ____________ network topology has groups of star-configured workstations connected to a linear bus backbone cable.
Q5) Identify the different media types found in networks.
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Chapter 26: Information Security
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Q1) The ____ of Death is a common type of DDoS and occurs when thousands of computers try to access a website at the same time,overloading it and shutting it down.
Q2) Which of the following is not one of the five steps for creating an information security plan?
A) Develop the information security policies
B) Communicate the information security policies
C) Revise and test the information security policies
D) None of these
Q3) What is the recommended way to implement information security lines of defense?
A) People first, technology second
B) Technology first, people second
C) None of these
D) All of these
Q4) _________-hat hackers work at the request of the system owners to find system vulnerabilities and plug the holes.
Q5) _________ programs are viruses that open a way into the network for future attacks.
Q6) Describe authentication and the most secure type of authentication.
Q7) Tokens are small electronic devices that change user passwords __________.
Page 30
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Chapter 27: Ethics
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Q1) What is the right to be left alone when you want to be,to have control over your own personal possessions,and not to be observed without your consent?
A) Fair Use Doctrine
B) Pirated software
C) Counterfeit software
D) Privacy
Q2) Which of the following describes privacy?
A) The assurance that messages and data are available only to those who are authorized to view them.
B) Policies and procedures that address the ethical use of computers and Internet usage in the business environment.
C) The right to be left alone when you want to be, to have control over your own personal possessions, and to not be observed without your consent.
D) The principles and standards that guide our behavior toward other people.
Q3) A(n)____________ privacy policy details the extent to which email messages may be read by others.
Q4) A(n)__________ use policy contains general principles to guide the proper use of the Internet.
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Chapter 28: Operations Management
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Q1) Which of the following is not a type of operational planning?
A) Strategic planning
B) Transformation planning
C) Tactical planning
D) Operational planning and control
Q2) Which type of operational planning uses distribution management systems?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of these depending on the industry
Q3) Which of the following activities is within the scope of OM?
A) Forecasting
B) Motivating employees
C) Scheduling
D) All of these
Q4) Which of the following represents the five key competitive priorities?
A) Cost, capacity, delivery, flexibility, inventory
B) Cost, quality, delivery, flexibility, service
C) Cost, quality, transportation, inventory, capacity
D) Cost, delivery, flexibility, inventory, capacity
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Chapter 29: Sustainable Mis Infrastructures
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Sample Questions
Q1) Describe the business value in deploying a service oriented architecture.
Q2) Which of the following is not part of a typical SOA solution?
A) Integrate information to make it more accessible to employees
B) Understand how business processes interact to better manage administrative costs
C) Decrease people productivity with better business integration
D) Improve customer retention and deliver new products and services through reuse of current investments
Q3) What is a business-driven IT architectural approach that supports organizational computing needs with utility-based computing concepts?
A) Business continuity planning
B) Open systems
C) Service oriented architecture
D) Web services
Q4) SOA provides the technology underpinnings for working with services that are not just software or hardware,but rather business tasks.
A)True
B)False
Q5) Service oriented architecture begins with a(n)______________.
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Chapter 30: Business Intelligence
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Sample Questions
Q1) Which type of BI benefits includes working time saved in producing reports and selling information to suppliers?
A) Quantifiable benefits
B) Indirectly quantifiable benefits
C) Unpredictable benefits
D) Intangible benefits
Q2) Market __________ analysis analyzes such items as websites and checkout scanner information to detect customers' buying behavior and predicts future behavior by identifying affinities among customers' choices of products and services.
Q3) What is time-series information?
A) Analyzes checkout scanner information
B) Time-stamped information collected at a particular frequency
C) Reveals the degree to which variables are related
D) All of these
Q4) What are forecasts?
A) Predictions made on the basis of time-series information
B) Time-stamped information collected at a particular frequency
C) Reveals the degree to which variables are related
D) All of these
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Chapter 31: Global Information Systems
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Q1) Transborder data flows occur when an organization moves employees outside its firewall,a growing movement to change the way corporations address technology security.
A)True
B)False
Q2) To succeed in a global business environment,cultural,________,and geoeconomic business challenges must be confronted.
Q3) What IT governance focus area puts structure around measuring business performance,such as a balanced scorecard,which uses both qualitative and quantitative measures?
A) Strategic alignment
B) Performance measures
C) Resource management
D) Value delivery
Q4) What key questions should IT governance answer?
A) How the finance department is functioning overall?
B) What key metrics management requires?
C) What return the business is getting from its personnel investment?
D) All of these.
Q5) ____________ is the act of conforming,acquiescing,or yielding.
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Chapter 32: Global Trends
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Q1) Describe one technology trend discussed in the text and identify the potential business impacts related to the trend.
Q2) Which trend has the following potential business impact? The time to get products and services to market is being shortened by technology.
A) The global economy is becoming more integrated
B) Pace of technological innovation is increasing
C) The economy and society are dominated by technology
D) Time is becoming one of the world's most precious commodities
Q3) What is technology that digitally represents handwriting in its natural form?
A) Digital ink
B) Radio Paper
C) Digital paper
D) Teleliving
Q4) Which of the following is not one of the technologies shaping our future?
A) Digital ink
B) Teleliving
C) Alternative energy sources
D) Automatic computing
Q5) The global economy is becoming more ____________.
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