Introduction to Business Question Bank
Course Introduction
Introduction to Business offers a comprehensive overview of the fundamental concepts and principles that form the foundation of the business world. The course explores a wide range of topics including the functions of management, marketing, finance, accounting, operations, and human resources. Students will also examine the role of entrepreneurship, business ethics, and the global environment in shaping organizational success. Through case studies and real-world examples, learners gain insight into how businesses operate, make decisions, and adapt to change, preparing them for further studies or entry-level roles in business-related fields.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Refer to Narrative 1-2. Which role did Bernd Pischetsrieder assume in making his announcement about restructuring?
A)figurehead
B)spokesperson
C)liaison
D)monitor
Answer: B
Q2) Recent Facebook and Twitter advertisements for washing machines by LG Canada were accused of being sexist,and a backlash ensued. What role were the LG Canada managers forced into?
A)entrepreneurs
B)disturbance handlers
C)liaisons
D)disseminators
Answer: B
Q3) Top managers are responsible for creating a context for change in the organization. A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizational Environments and Cultures
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Sample Questions
Q1) In contrast to the general segment of the external environment that directly influences an organization,changes in the specific segment of an organization's external environment indirectly affect the way a company conducts its business.
A)True
B)False Answer: False
Q2) Managers often prefer economic statistics to business confidence indices as tools for managerial decision making because of their inherently greater accuracy.
A)True
B)False Answer: False
Q3) Which of the following is a characteristic of successful organizational cultures?
A)unions
B)advocacy
C)involvement
D)competition Answer: C
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) What discourages most people from becoming whistle blowers?
A)lack of company action on their complaints
B)retaliation from supervisors and fellow workers
C)causing trouble for friends who are acting unethically
D)the risk of losing their jobs
Answer: A
Q2) "Does it pay to be socially responsible?" With regard to the question,research has clearly demonstrated that there is an inherent relationship between a company's social responsibility and economic performance.
A)True
B)False
Answer: False
Q3) Kohlberg's three phases of moral development in order are law and order,instrumental exchange,and universal principle.
A)True
B)False
Answer: False
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Chapter 4: Planning and Decision Making
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Sample Questions
Q1) Where does groupthink often occur?
A)in newly formed groups whose members were arbitrarily selected and who are assigned to make programmed decisions
B)in groups in which members have dissimilar backgrounds
C)in standing committees whose members are under no pressure to agree
D)in highly cohesive groups where there is much pressure for members to agree
Q2) Briefly explain what decision criteria are. Identify two approaches that may be used to weight these criteria.
Q3) Which type of standing plan indicates the specific steps that should be taken in response to a particular event?
A)policies
B)procedures
C)actionable plans
D)single-use plans
Q4) On average,companies with plans have larger profits and grow much faster than companies that don't.
A)True
B)False
Q5) Identify and explain the purpose of the S.M.A.R.T. guidelines.
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Chapter 5: Organizational Strategy
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Sample Questions
Q1) Under which of the following conditions is a competitive attack by the stronger of two rivals more likely to produce sustained competitive advantage for that rival?
A)high market commonality
B)high competitive autonomy
C)high resource similarity
D)low resource similarity
Q2) When The Home Depot opened stores in Canada,it ran a series of ads featuring an animated hammer that was busily reducing prices to show the U.S.-based home improvement store had the lowest prices. According to Michael Porter's ideas,which positioning strategy did The Home Depot adopt to deal with existing Canadian stores that sold similar products?
A)cost leadership
B)diversification
C)focus
D)differentiation
Q3) Differentiate between competitive inertia and strategic dissonance.
Q4) If retrenchment works,it is typically followed by a stability strategy.
A)True
B)False
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Chapter 6: Innovation and Change
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Sample Questions
Q1) When Enbridge merged with Spectra Energy,the company cited "achievable cost synergies," which usually means staff cuts. In which stage of organizational change would the CEO need to use empathy and communicate the specific details of the merger?
A)change intervention
B)the change prototype
C)unfreezing
D)refreezing
Q2) Refer to Narrative 6-3. Which of the following stages did Athabasca University enter as it tried to compete with its online executive MBA product?
A)technological adaptation
B)the era of dominant design
C)the technological growth stage
D)discontinuous change
Q3) Refer to Narrative 6-5. Which kind of innovation is encouraged at W.L. Gore?
A)transitional
B)compression
C)dominant design
D)incremental
Q4) How are technology cycles and innovation streams related?
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Chapter 7: Global Management
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Sample Questions
Q1) Green Giant learned that it could not use the Jolly Green Giant character in parts of Asia where a green hat worn by a man signifies that he has an unfaithful wife. What is this an example of?
A)geocentric attitude
B)control strategy
C)cooperation strategy
D)cultural difference
Q2) Historically,which of the following have most companies used to successfully enter foreign markets?
A)a phase model of globalization
B)a global new venture approach
C)a ripple approach
D)a market echo approach
Q3) Exporting provides greater control over research,design,and production decisions. A)True
B)False
Q4) Cultural simulations identify specific critical differences between cultures. A)True
B)False
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) What are the three types of task interdependence?
A)pooled,delegated,and systematic
B)delegated,integrated,and combined
C)sequential,delegated,and pooled
D)reciprocal,pooled,and sequential
Q2) Companies such as Sprint and American Express focus on both business clients and consumer clients. Which type of departmentalization have they adopted?
A)boundaryless
B)product
C)customer
D)functional
Q3) In reciprocal interdependence,work must be performed in succession because one group or job's outputs become the inputs for the next group or job.
A)True
B)False
Q4) List and briefly identify each of the five traditional departmental structures. Explain which one tends to be the most difficult to manage effectively.
Q5) What is job specialization? Briefly explain its advantages and disadvantages.
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Page 10
Chapter 9: Leading Teams
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Sample Questions
Q1) Which of the following can team norms in an organization create?
A)decreased outsourcing
B)more trust in management
C)less trust in management
D)increased outsourcing
Q2) Magna International,a Canadian auto parts firm,is one of many subcontractors providing automobile parts to Chrysler's Jeep product line. Jeep began asking Magna to deliver more complex component configurations than it had been previously. Magna set up a semiautonomous work group to develop new techniques for product assembly,configuration,and delivery. Which statement best describes what this work group did?
A)It provided advice to the company's functional departments.
B)It controlled all of the major production tasks for manufacturing automotive parts.
C)It controlled the design and membership of the team.
D)It had the authority to solve problems related to correct configuration of automotive parts.
Q3) Explain what managers can do to effectively manage conflict in teams.
Q4) What are work teams? Briefly comment on why work teams have become increasingly popular in business since the mid to late 1980s.
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) According to the text,if an employer was to use only one type of selection test,what would be the one to use?
A)achievement tests
B)personality tests
C)cognitive ability tests
D)work sample tests
Q2) Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.
A)True
B)False
Q3) Which procedures are used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative,job-related information not provided by applicants?
A)integrity checks
B)background checks
C)recruitment evaluation procedures
D)biographical data assessments
Q4) Briefly identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) With surface-level diversity,differences are immediately observable,easy to measure,and which of the following?
A)a negative way of bundling employees
B)typically unchangeable
C)culturally specific
D)irrelevant to work behaviour
Q2) Finnish-based Assa Abloy is the world's biggest manufacturer of locks. It makes both Yale and Chubb brand locks. It has become a part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers,the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. What are these lenses an example of?
A)assistive technology
B)job enrichment
C)management reciprocity
D)task re-engineering
Q3) Research has shown that performance capabilities decline with age.
A)True
B)False
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Page 13
Chapter 12: Motivation
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Sample
Questions
Q1) What can managers do to motivate employees to increase their efforts?
A)They can rely on the innate value of extrinsic rewards.
B)They can satisfy higher order needs first.
C)They can ask employees what their needs are and then match rewards to those needs.
D)They can expect employees' needs to remain stable.
Q2) What is the term for the set of rules regarding reinforcement contingencies,such as which behaviours will be reinforced,which consequences will follow those behaviours,and the timeline by which those consequences will be delivered?
A)contingency of reinforcement
B)instrumentality of reinforcement
C)schedule of reinforcement
D)expectancy of reinforcement
Q3) Define equity theory. List its basic components and give one example of each of these components.
Q4) For goal-setting theory to motivate employees,managers must provide frequent,specific,performance-related feedback.
A)True
B)False
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Chapter 13: Leadership
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Sample Questions
Q1) In The Science of Good and Evil,the author outlines his meeting with the founders of Google. He describes them as visionary leaders. Which of the following best describes the founders' primary goal for being in business?
A)to get rich
B)to show off their intelligence and expertise
C)to create a positive image of the future
D)to have as much free time as possible
Q2) Identify and describe Fiedler's contingency theory. Explain how this approach might be particularly valuable to an experienced manager in selecting among several job offers for managerial positions in different organizational situations.
Q3) Former Prime Minster Stephen Harper was once quoted as saying "I didn't have the personality to be an accountant." Based on this quote,which of the following statements might be inferred about Harper's leadership style?
A)Harper did not have a vision.
B)Harper was not seen as uniquely special.
C)Harper had a participating leadership style.
D)Harper chose his leadership style on the basis of the situation.
Q4) Identify and define the components of visionary leadership.
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Page 15
Chapter 14: Managing Communication
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Sample Questions
Q1) In the perception process,apprehension is the process of remembering interpreted information.
A)True
B)False
Q2) Which of the following states that we all have a basic need to understand and explain the causes of other people's behaviour?
A)attribution theory
B)behavioural reflection theory
C)theory of causality
D)principle of consideration
Q3) What is the term for the process of incorporating new information into your existing knowledge,in the perception process?
A)comprehension
B)organization
C)interpretation
D)retention
Q4) Identify and briefly describe the different kinds of communication channels in organizations. Specify the things that managers should know about using these channels in order to maximize their managerial effectiveness.
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Chapter 15: Control
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Sample Questions
Q1) The City of Edmonton uses a "proof of payment" system on its LRT system,where random checks are performed by transit peace officers. Fare evaders are issued a significant fine. What does this scenario <u><b>best</u></b> illustrate?
A)outsourced corollary
B)inadvertent significance
C)involuntary result
D)regulation costs
Q2) Describe the nature of the control process. Identify its basic steps,as well as the three basic methods of control. Explain how specific policies and procedures related to grading used at a college or university could be seen as an example of the control process,and specify which method(s)of control your example(s)represent.
Q3) Which of the following does the traditional approach to controlling financial performance examine?
A)financial ratios
B)customer defections
C)supplier records
D)employee absenteeism
Q4) Define benchmarking. List the three steps in this process.
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Page 17
Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) What is first-mover advantage?
Q2) Recalls are a fact of life for the food industry according to a senior vice-president of a large Canadian supermarket chain. What technology should this company use to identify the location of products in its warehouse that have been recalled?
A)RFID tags
B)bar codes
C)electronic scanners
D)data warehouse
Q3) Although firewalls can protect personal computers and network services connected to the corporate network,people away from their offices who interact with their company networks via the Internet face a safety risk. Which of the following technologies has proven to be an inexpensive solution to this problem?
A)safe software for logic (SSL)encryption
B)virtual private networks
C)local area networks
D)firewall reassignment
Q4) Which type of personal computer security measure would salespeople who are on the road dealing with customers' questions want the company to use? Why?
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) What does service recovery restore for the company?
A)Service recovery restores customer satisfaction to strongly dissatisfied customers.
B)Service recovery restores focus on financial goals.
C)Service recovery restores cost consciousness in sales staff.
D)Service recovery restores a focus on cutting waste.
Q2) Which of the following best represents Bombardier's manufacturing process for its small corporate/private jets?
A)make-to-stock production
B)line-flow production
C)continuous production
D)batch production
Q3) Briefly describe total quality management (TQM).
Q4) Which of the following recognizes companies that follow the management system put in place to improve quality?
A)ISO 9000 certification
B)the Blanchard Award
C)the Herzberg Award for Excellence
D)kanban certification
Q5) There are two ways to define quality. Describe both of them.
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Chapter 18: History of Management
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Sample Questions
Q1) Mary Parker Follett believed that managers could best deal with conflict through compromise.
A)True
B)False
Q2) Which of the following is an example of a closed system?
A)an isolated ranch in Alberta
B)a company's highly secure accounting system
C)the National Art Gallery
D)Canada Post
Q3) Gantt discovered that workers performed best when they learned their jobs on their own.
A)True
B)False
Q4) What principles did the Hawthorne Studies demonstrate to be true?
Q5) Building the pyramid of King Khufu was as complex as some of today's modern management tasks.
A)True
B)False
Q6) Describe how managers approached management before the development of scientific management.
Page 20
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