Introduction to Business Question Bank
Course Introduction
Introduction to Business offers students a comprehensive overview of the fundamental concepts and practices within the world of commerce. The course covers a range of essential topics including the nature of business, forms of ownership, management principles, marketing strategies, financial basics, human resources, and the role of technology and ethics in business. Through case studies, real-world examples, and interactive projects, students gain insight into how businesses operate, the challenges they face, and the critical thinking skills necessary to succeed in a dynamic economic environment. This course serves as a foundation for further study in business and related fields.
Recommended Textbook
Management 1st Edition by Christopher P. Neck
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18 Chapters
1057 Verified Questions
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Page 2
Chapter 1: Management in the 21st Century
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60 Flashcards
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Sample Questions
Q1) "To bring inspiration and innovation to every athlete in the world," is/are NIKE's:
A)vision
B)values
C)beliefs
D)mission
Answer: D
Q2) "Positive Psychology" explores ways to help people recognize their positive traits or strengths, and nurture them to their full potential.
A)True
B)False Answer: True
Q3) The level to which people or organizations achieve agreed-upon goals is the: A)vision.
B)efficiency.
C)mission.
D)effectiveness. Answer: D
Q4) Technical skills are most important for ________ managers. Answer: First-line
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Chapter 2: The Evolution of Management
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Sample Questions
Q1) _____________ is a positive view of the worker that states that people enjoy the mental and physical purpose that work provides; therefore, when participating in a group with a shared commitment, people will direct themselves and look for ways to expand their personal contributions and responsibilities
Answer: Theory Y
Q2) Which of the following is an example of a quality program?
A)Six Sigma
B)Lean manufacturing
C)Total Quality Management
D)All of the above
Answer: D
Q3) The phrase "habits of industry" is today referred to as:
A)Practices
B)Objectives
C)Values
D)Training
Answer: D
Q4) ___________ soldiering is when workers consciously and deliberately are underworking.
Answer: Systematic
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Chapter 3: Critical Thinking for Managers
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59 Flashcards
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Sample Questions
Q1) Stocks are the physical or informational forces that increase or decrease flows.
A)True
B)False
Answer: False
Q2) Within the ___________ systems archetype, problems go unnoticed due to relying too much on the "old way of doing things" and buying into an "if it ain't broke, don't fix it" mentality.
Answer: Limits to Growth
Q3) In the Amazon Energy Budget System example, the discrepancy between energy usage budgeted and needed to grow the "cloud computing" initiative represents a _____________, while the discrepancy between the energy budget goal and the ability to save energy represents a ____________.
A)rRunaway loop, balancing loop
B)bBalancing loop, runaway loop
C)bBudgeting loop, cCost loop
D)cCost loop, budgeting loop
Answer: A
Q4) The difference between an inflow or outflow goal and sum of flow is a __________.
Answer: discrepancy
Page 5
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Chapter 4: Organizations and Change Management
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Sample Questions
Q1) Managers know change is successful when it becomes part of the corporate culture.
A)True
B)False
Q2) Which of the following is NOT one of the three stages of modern capitalism that have shaped how managers respond to an organization's internal and external environments?
A)Management-focused
B)Employee-focused
C)Shareholder-focused
D)Customer-focused
Q3) A company celebrating for a team's or individual's achievement would be an example of which of the following?
A)Ritual
B)Ceremony
C)Meeting
D)Conference
Q4) The three ways that managers respond to customer needs are _________ __________, __________ ___________, and _________ ___________.
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6
Chapter 5: Diversity in a Global Economy
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Sample Questions
Q1) IBM saw sales from small and medium-sized business grow from $10 million in 1998 to $80 million in 2003.
A)True
B)False
Q2) Kellogg Company views diversity in which of the following core areas?
A)Delivering value
B)Serving global customers
C)Increasing innovation
D)Attracting talent
E)All of the above
Q3) According to Hofstede's Cultural Dimensions, the United States is on the high-end of the spectrum in what two areas?
A)Power Distance and Uncertainty
B)Individualism and Uncertainty
C)Orientation and Power Distance
D)Individualism and Competitiveness
Q4) Define diversity and explain the difference between deep-level and surface-level diversity.
Q5) List and explain Hofstede's five dimensions of culture.
Q6) ________ is one primary concern for managers in the 21st century.
Page 7
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Chapter 6: Ethics and Social Responsibility
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Sample Questions
Q1) The four primary components of an ethical framework are ___________, ___________, __________, and ___________.
Q2) Four of the eight Codes of Conduct Standards are _____________, ____________, ______________, and ______________.
Q3) While duties define a company's moral obligations, commitments are the behaviors expected from others, based on their duties.
A)True
B)False
Q4) An increase in an organizational behavior as a direct response to a competitor's behavior is:
A)evaluation
B)escalation
C)externality
D)accommodation.
Q5) If an organization signs a contract to purchase a fleet of used cars from a rental company, the rental car company has a right to expect payment.
A)True
B)False
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Chapter 7: Making Better Decisions
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Sample Questions
Q1) Which of the following is NOT one of the three kinds of decision making outlined in the text?
A)Satisficing
B)Optimum
C)Intuitive
D)Conventional
Q2) ______________ bias occurs by generalizing from too small a sample size.
Q3) Frequently occurring patterns that are deemed predictable are referred to as:
A)Systems archetypes
B)Policy-based analyses
C)Systemic analysis
D)Groupthink
Q4) The decision that is the best possible option given all the needed information is known as a(n):
A)Classical decision
B)Programmed decision
C)Nonprogrammed decision
D)Optimum decision
Q5) The acronym RevPAR, used in the hotel industry, stands for
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Chapter 8: Setting Goals
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Sample Questions
Q1) Which of the following is a standing plan that describes how an organization and its members should respond to recurring or anticipated situations?
A)Rule
B)Policy
C)Regulation
D)Procedure
Q2) _________ & ___________ are formal descriptions of how specific actions must be carried out.
Q3) Which of the following nonfinancial areas is NOT benchmarked on a balanced scorecard?
A)The company's relationship with its customers
B)The company's future goal setting
C)The company's key internal processes
D)The company's learning and growth
Q4) __________ goals are primary or long-term goals.
Q5) Tactical plans are usually single-use, while operational plans are usually short-term.
A)True
B)False
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Chapter 9: Designing Strategies
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Sample Questions
Q1) Core capabilities are the assets, people, and processes of an organization.
A)True
B)False
Q2) Being a __________ is the least effective of all the strategies.
Q3) A company with a high market share but low market growth is categorized as a:
A)Dog
B)Cash Cow
C)Question Mark
D)Star
Q4) What is the strategy level that addresses the question "What business are we in?"
A)organizational
B)technical
C)divisional
D)functional
Q5) All business strategies seek to gain competitive advantage.
A)True
B)False
Q6) Companies use __________ analysis to categorize themselves in the BCG Matrix.
Q7) Discuss the BCG Matrix including a description of each of its four quadrants.
Page 11
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Chapter 10: Structuring Organizations
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Sample Questions
Q1) Discuss some of the nontraditional approaches contemporary managers use to increase organizational adaptability.
Q2) Standardization, formalization, and delegation are used to provide clarity to which of the following processes?
A)differentiation
B)diversification
C)integration
D)implementation
Q3) This organizational structure encourages the sharing of information and has dual lines of authority:
A)functional
B)divisional
C)network
D)matrix
Q4) Over time, organizational structures have evolved from being ____________ to more democratic.
Q5) A compendium of policies intended to ensure transparency and fulfillment of duties to stakeholders is ______________________.
Q6) A __________ model facilitates horizontal integration and collaboration.
Page 12
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Chapter 11: The Human Side of Management
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60 Flashcards
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Sample Questions
Q1) What is a question that you should NOT ask when in an interview?
A)What do you think distinguishes this company from its competitors, both from a public and employee perspective?
B)How do you see this position contributing to the success of the organization?
C)What does your company do?
D)How do you see me as a candidate for the job in comparison with an ideal candidate?
Q2) The two types of recruiting are ___________ and ___________.
Q3) The "glass ceiling" effect is an invisible barrier that keeps women and minorities from moving up the corporate ladder regardless of qualifications or achievements.
A)True
B)False
Q4) The four dimensions of this test are extraversion or introversion, sensing or intuiting, thinking or feeling, and judging or perceiving.
A)Myers Briggs
B)Predictive Index
C)Firo-B
D)Strength Finder
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Chapter 12: Managing Team Performance
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Sample Questions
Q1) Which of the following is NOT one of the strategies to increase team performance according to the text?
A)Performance Development
B)Knowledge Sharing
C)Effective Meetings
D)Recognizing Excellence
Q2) Displaying each team members' achievements publically via e-mail, bulletin boards, etc.increases the members' identifiability.
A)True
B)False
Q3) This working group is comprised of management and staff with the purpose of minimizing performance errors and variance:
A)management team
B)problem-solving team
C)task-based team
D)quality circle
Q4) Conflict is always detrimental to a team's morale.
A)True
B)False
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Chapter 13: Managing As Leaders
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Sample Questions
Q1) _________ leaders engage in relational authenticity and transparency.
Q2) Until recently, which type of contact was agreed to be the best method of communicating?
A)Social networking
B)E-mail
C)Telephone
D)Face-to-face
Q3) Fred Fiedler was the organizational psychologist who designed the contingency theory model.
A)True
B)False
Q4) Which of the studies found that leaders have two dominant sets of behaviors that predict success - consideration and initiating structure.
A)The Ohio State Studies
B)The Managerial Grid
C)The University of Michigan Studies
D)None of the above
Q5) There are two types of positional power - referent and expert.
A)True
B)False
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Purposeful thinking involves trying to achieve a balance between work life and personal life, while continually striving for goals.
A)True
B)False
Q2) _________________ is the intentional behavior and attitudes that differ from the accepted social norms in an honorable way.
Q3) Managers that practice the art of __________ are far more likely to obtain feedback from their employees, listen to other perspectives, encourage more open communication, and treat people fairly.
A)self-awareness
B)self-efficacy
C)moral courage
D)purposeful thinking
Q4) Machiavellianism uses threat of punishment to achieve success.
A)True
B)False
Q5) Explain the difference between positive and negative affectivity.
Q6) Two signs of a dysfunctional employee are _________________ and
Page 16
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Chapter 15: Communicating and Motivating Others
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Sample Questions
Q1) ____________ is a key factor in motivating employees.
Q2) Shelter, food, water, clothing, and warmth are all examples of _______________ needs.
Q3) According to the equity theory, outputs include experience, effort, qualifications, and interpersonal skills.
A)True
B)False
Q4) The two needs that are the most important and relevant in today's fluid workplace are ____________________ and _____________.
Q5) A variable-interval schedule is used after a varying period of time to reward successful performance in the forms of bonuses or promotions.
A)True
B)False
Q6) Which of the following researchers developed the Two-Factor Theory in the 1950s?
A)Locke and Latham
B)Maslow
C)Herzberg
D)Alderfer
Q7) Two examples of communication channels are __________ and __________.
Page 17
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Chapter 16: Information and Operations
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Sample Questions
Q1) __________ is information gained by an individual or team that is internalized.
Q2) A preventative measure to identify potential deficiencies before they occur is known as a:
A)Preliminary (Planning) Control
B)Screening Control
C)Post Action Control
D)Real Time Control
Q3) In an ESS, data can be displayed in various formats.
A)True
B)False
Q4) The two names for controls that take corrective measures based on feedback during a process should barriers arise are ________________ and
Q5) Describe some of the tools used to control financial performance in companies.
Q6) A(n) _________________ uses internal and external data to aid the executive staff with their decision-making process with regards to organizational performance.
Q7) The terms 'data' and 'information' can be used interchangeably.
A)True
B)False
18
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Chapter 17: Performance Development
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Sample Questions
Q1) Toyota staff members are strictly prohibited from halting operations during the manufacturing process except in situations involving employee safety.
A)True
B)False
Q2) Which of the following types of performance appraisals includes possible behavioral examples for related ratings?
A)360-degree reviews
B)Peer reviews
C)Behaviorally Anchored Rating Scale (BARS)
D)Behavior-based reviews
Q3) The processes and systems built to assist in the daily activities of production are known as:
A)operations management.
B)automation.
C)logistics.
D)management science.
Q4) Define Total Quality Management (TQM) and describe three tools that help to facilitate it.
Q5) Explain the concept of supply chain management.
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Chapter 18: Entrepreneurship and Innovation
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Q1) New-existing venture
A)a business strategy defined by acquiring, merging, and coordinating existing market products, services, and companies
B)a business strategy that seeks to invent a brand new product or service or find a new resource
C)a business strategy defined by offering a new product or service to an existing category of consumers
D)a business strategy defined by offering a new category of consumers a new product or service
E)a business strategy responding to a significant change in political environments, governmental legislation, and regulations
F)a business strategy where an idea that achieves market success in one market region is transferred to other geographic markets
G)business strategy that seeks to redesign or augment an offering in an existing business or management process, such as outsourcing of information technology and research
H)a business strategy defined by a systemic change in business and market environments
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