Introduction to Business Final Exam
Course Introduction
Introduction to Business offers a broad overview of the fundamental concepts, principles, and functions that shape the world of commerce today. The course explores essential topics such as management, marketing, finance, entrepreneurship, human resource management, business ethics, and global business environments. Through case studies, discussions, and real-world examples, students develop an understanding of how businesses are structured, make decisions, and respond to shifting market dynamics. This foundation equips students with the knowledge needed to analyze business situations, consider career options in business, and appreciate the role of businesses in society.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
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Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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Sample Questions
Q1) Giving opinions and vague impressions allows the reader to form their own opinion about the validity of information provided.
A)True
B)False
Answer: False
Q2) Using concrete and specific language and including evidence to support a conclusion is an example of what type of information?
A)Practical
B)Factual
C)Concise
D)Clear
E)Persuasive
Answer: B
Q3) Stereotyping is the tendency to judge all other groups according to the standards,behaviors and customs of one's own group.
A)True
B)False
Answer: False
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Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
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Sample Questions
Q1) In which of the following areas is proper etiquette is less essential?
A)Online
B)With mobile devices
C)In social settings
D)In the workplace
E)In after work activities not related to the job
Answer: E
Q2) When listening for the strength of the evidence,what type of listening is being engaged in?
A)Content
B)Critical
C)Active
D)Empathic
E)Effective
Answer: B
Q3) Today's mobile systems can do virtually everything fixed-web collaboration systems can do.
A)True
B)False
Answer: True
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Chapter 3: Planning Business Messages
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Sample Questions
Q1) Which of the following is an advantage of combining visuals with supporting text?
A)Today's audiences are bombarded with messages, so anything that communicates quickly is welcome.
B)Visuals along are less effective at describing complex ideas, making supporting text essential.
C)Visuals often show parts and relationships that make up the whole, and supporting text is used to fill in the gaps.
D)Diagrams and symbols must be explained to other cultures to ensure understanding.
E)Visual images can offer explanations and text can be used to identify essential elements of the visual.
Answer: A
Q2) Media choices can be divided into oral,written and visual media.
A)True
B)False
Answer: False
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Chapter 4: Writing Business Messages
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Sample Questions
Q1) Transitions can be developed using illustration,cause and effect or problem and solution.
A)True
B)False
Q2) Producing a document that allows the audience to easily grasp the meaning the first time they read it requires what type of language choices?
A)Passive
B)Pompous
C)Active
D)Sincere
E)Plain
Q3) When writing for mobile devices,what arrangement of ideas is easier for the audience?
A)Passive
B)Active
C)Direct
D)Cause and effect
E)Indirect
Q4) Discuss why micro-rests are important when creating a document for a mobile device.
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Chapter 5: Completing Business Messages
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Sample Questions
Q1) When beginning the process of proofreading,it is best to start as soon as the document is complete and the information is fresh in the writer's mind.
A)True
B)False
Q2) When evaluating the writing of someone else,what must be considered that one does not typically consider when editing their own work?
A)Informational needs of the audience
B)"You" attitude
C)Readability
D)Conciseness of the writing
E)Intent of the writer
Q3) Which of the following is an advantage to using short sentences?
A)Short sentences can be processed quickly.
B)Short sentences are useful for showing relationships among ideas.
C)Short sentences are best in showing complex ideas.
D)Short sentences are best when listing a number of related points.
E)Short sentences are useful when summarizing information.
Q4) Discuss aspects of production quality.
Q5) Discuss four techniques to improve the readability of a message.
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Chapter 6: Crafting Messages for Digital Channels
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Sample Questions
Q1) Which social media is best for mimicking conversation?
A)Instant messaging
B)Blogging
C)Podcasts
D)Content sharing sites
E)Websites
Q2) Emoticons should be added to email messages that contain bad news in order to "soften the blow" of the message.
A)True
B)False
Q3) Which of the following should be consistent regardless of what social media tool is being utilized?
A)Website address
B)Graphics
C)Content
D)Appearance
E)Personality
Q4) Compare and discuss the completing step for podcasts and written communication.
Q5) Explain how a community Q&A site can have lasting and long-term implications for an organization.
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Chapter 7: Writing Routine and Positive Messages
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Sample Questions
Q1) When dealing with disappointing information,it is best to be blunt.
A)True
B)False
Q2) When developing an opening statement for routine messages,what should the writer consider?
A)The most important thing the writer wants to convey
B)The most important thing the audience wants to know
C)The level of detail needed
D)The potential reaction of the audience
E)What channel and medium should be used to convey the message
Q3) When deciding to use a routine request format,which of the following should you do?
A)Use a demanding tone to ensure compliance.
B)Assume that your audience will comply.
C)Avoid spelling out exactly what you want.
D)First offer a justification for the request.
E)Use the phrase "thank you in advance."
Q4) Discuss effective strategies for writing routine business requests.
Q5) Discuss strategies for writing letters for claims and adjustments.
Q6) Explain how to develop a strong close for a routine request.
Page 9
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) When delivering bad news to employees,which of the following would be the most appropriate channel of delivery?
A)Social networking site
B)Email
C)In person
D)Via telephone
E)Formal written documents
Q2) Which of the following helps to create an effective buffer in a message with negative news?
A)A statement to minimize the reader's concerns
B)A statement that is relevant and sincere
C)A statement that diverts attention from the problem
D)A statement that makes the reader think the message is actually good news instead of negative news
E)A statement that includes flattery or irrelevant information
Q3) Conveying negative organizational news should always be done in an indirect format.
A)True
B)False
Q4) Discuss the methods to develop an effective conclusion to a bad news message.
Page 10
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Chapter 9: Writing Persuasive Messages
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Sample Questions
Q1) Which of the following is considered a selling point,not a benefit?
A)The most attractive features of the product
B)User experiences when purchasing the product
C)User gains from purchasing the product
D)Emotional response to purchasing the product
E)The practical use of the product
Q2) Personality,attitudes,lifestyle and other psychological characteristics of an audience are known as what?
A)Demographics
B)Target market
C)Culture
D)Psychographics
E)Attributes
Q3) During the attention phase of the persuasive message,the writer should find some common ground on which to build their case.
A)True
B)False
Q4) Describe how to write a persuasive message when requesting action from an organization.
Q5) Discuss how to apply the AIDA model when framing your persuasive arguments.
Page 11
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Chapter 10: Understanding and Planning Reports and Proposals
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Q1) How can a writer apply research to a document while maintaining a consistent tone and making the data meaningful to the audience?
A)Use an executive dashboard
B)Use quotes
C)Paraphrase
D)Use a knowledge management system
E)Summarize the data
Q2) Which of the following offers both information and analysis?
A)Indirect reports
B)Long reports
C)Proposals
D)Analytical reports
E)Informational reports
Q3) Which of the following presents persuasive recommendations?
A)Indirect reports
B)Long reports
C)Proposals
D)Analytical reports
E)Informational reports
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Q4) Discuss strategies to conduct effective research needed to support your message.
Chapter 11: Writing and Completing Reports and Proposals
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Sample Questions
Q1) Which section of a report explains why the subject matter is important?
A)The introduction
B)The body
C)The conclusions and recommendations
D)The close
E)The work plan
Q2) When incorporating simplicity into graphics,which of the following is important to remember?
A)Generally accepted rules or conventions should dictate every aspect of design.
B)Decorative elements can clutter documents without adding any relevant information.
C)Formal balance is needed to create a calm and serious feel.
D)Contrasting colors should be used.
E)Parallelism should be used for color, texture and scale.
Q3) Which of the following best represents information found in a table?
A)Movement of data over a period of time
B)The cumulative effect of data
C)The systematic arrangement of data in columns and rows
D)Showing parts of the whole
E)Extracting broad meaning from giant masses of data
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Page 13
Chapter 12: Developing Oral and Online Presentations
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Sample Questions
Q1) The most important aspect of any presentation is getting the audience to receive,understand,and embrace your message.
A)True
B)False
Q2) The majority of the presentation time should be devoted to what?
A)The introduction
B)Arousing interest
C)Discussing the main points in your outline
D)The question and answer section
E)Establishing credentials and qualification
Q3) Which of the following is not a factor when determining how much information is given the scope of the presentation?
A)Number of members in the audience
B)Time needed for the introduction
C)Demonstrations
D)Questions
E)Videos
Q4) Discuss ways to overcome anxiety when preparing to give a presentation.
Q5) Discuss ways to ensure the presentation ends with a strong close.
Q6) Identify and discuss six goals to have when practicing your delivery.
Page 14
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Chapter 13: Building Careers and Writing Résumés
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Sample Questions
Q1) How do most recruiters search for résumés that are most likely to match the requirements of a particular job?
A)Using a keyword summary
B)Using keyword searches
C)Using an online search engine such as google
D)Using hard copies of résumés
E)Using employee referrals
Q2) Which of the following is an important consideration before choosing to use a functional résumé?
A)Functional résumés often lack evidence of job experience.
B)Most managers prefer functional résumés.
C)Functional résumés can highlight academic qualifications.
D)Functional résumés minimize specific job skills gained in previous positions.
E)Functional résumés are the most common résumé format used today.
Q3) Writing a résumé will help you prepare for interviewing and pre-employment testing.
A)True
B)False
Q4) Identify and discuss when to use each of the three main types of résumés.
Q5) Discuss important points to remember when planning to write a résumé.
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Chapter 14: Applying and Interviewing for Employment
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Sample Questions
Q1) A written acceptance to a job offer is a legally binding contract.
A)True
B)False
Q2) An interview should be considered a two way conversation and the questions the candidate asks are as important as the answers they provide.
A)True
B)False
Q3) Small talk made during the warm up stage of the interview is as important as the structured questions asked during the question and answer stage of the interview.
A)True
B)False
Q4) Which of the following would be a good final question during the interview process?
A)Did I get the job?
B)When can I expect an offer?
C)When will a decision be made?
D)How much does this job pay?
E)Is there anything I can work on to do better on the next interview?
Q5) What should be considered when following up after submitting a résumé?
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Chapter 15: Format and Layout of Business Documents
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Sample Questions
Q1) When preparing a formal report that will be bound,leave at least a A)uniform 2-inch margin on all sides.
B)2-inch margin at the top and bottom and a 1-inch margin on the sides.
C)1-inch margin on three sides and a 1 1/2-inch margin on the bound side.
D)uniform 1 1/2-inch margin on all sides.
Q2) The top of a memo usually includes headings for A)to, from, date, subject.
B)department, date, subject.
C)attention, to, from, date.
D)subject, to, date.
Q3) A memo should always contain a complimentary close and a signature. A)True B)False
Q4) In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.
A)True B)False
Q5) A page number should be at the top of every page in a formal report. A)True B)False
Page 17
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Chapter 16: Documentation of Report Sources
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Sample Questions
Q1) When citing journal articles using the APA style,
A)use quotation marks around the title.
B)capitalize only the first word of the title.
C)you do not need to include the volume number.
D)include only the first page of the article.
Q2) The American Psychological Association style uses the author-date system.
A)True
B)False
Q3) The American Psychological Association (APA)style uses ________ to document report sources in text.
A)the author-date system
B)the author-page number system
C)superscripts and footnotes or endnotes
D)full citations within the text itself
Q4) You should always use APA style for documentation in your reports,even if your employer or client normally uses a different form.
A)True
B)False
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Chapter 17: Correction Symbols
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Q1) When "Log" is noted on a piece of work,what is the flaw in the work?
A)A word is misspelled.
B)There is an incorrect citation.
C)There is a problem with the logic.
D)The message should be tailored to the reader.
Q2) Which of the following helps show connections between points?
A)Subordinate clauses
B)Adjectives
C)Transitions
D)Direct approach
Q3) A comma splice is used to separate clauses.
A)True
B)False
Q4) What is the problem with this sentence? "We can give him a small raise,he deserves it."
A)Comma splice
B)Sentence fragment
C)Dangling modifier
D)Nothing
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