Introduction to Business Exam Solutions
Course Introduction
Introduction to Business provides a broad overview of the fundamental principles and functions of the business world. The course covers essential topics including management, marketing, finance, accounting, entrepreneurship, human resources, and operations. Students will explore different types of businesses and ownership structures, understand the roles of various stakeholders, and discuss ethical and social responsibilities in business. The course emphasizes real-world applications through case studies and practical examples, preparing students to analyze key business concepts and make informed decisions in a dynamic global environment.
Recommended Textbook
Human Resource Management 9th Edition by Raymond Andrew Noe
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16 Chapters
1602 Verified Questions
1602 Flashcards
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Page 2
Chapter 1: Human Resource Management: Gaining a Competitive Advantage
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following HRM practices involves rewarding employees based on their team's performance?
A)Work design
B)Performance management
C)Training
D)Staffing
E)Compensation
Answer: E
Q2) From a company perspective, it is harder to add part-time employees than it is to add full-time employees.
A)True
B)False
Answer: False
Q3) Tacit knowledge is an example of _____ capital.
A)social
B)customer
C)human
D)intellectual
E)financial
Answer: C
Page 3
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Chapter 2: Strategic Human Resource Management
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100 Flashcards
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Sample Questions
Q1) Which of the following addresses what tasks should be grouped into a particular job?
A)Job analysis
B)Internal analysis
C)External analysis
D)Job design
E)Realistic job preview
Answer: D
Q2) _____ refers to a planned effort to facilitate the learning of job-related knowledge, skills, and behavior by employees.
A)Recruitment
B)Development
C)Training
D)Performance management
E)Selection
Answer: C
Q3) Downsizing gives an organization the opportunity to change its culture.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Legal Environment: Equal Employment
Opportunity and Safety
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Jane has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Jane can sue her boss for _____.
A)sexual harassment
B)reasonable accommodation
C)pattern and practice
D)disparate impact
E)disparate treatment
Answer: A
Q2) Which of the following acts states that employers cannot retaliate against employees for either "opposing" a perceived illegal employment practice or "participating in a proceeding" related to an alleged illegal employment practice?
A)Equal Pay Act
B)Fair Labor Standards Act
C)Lilly Ledbetter Fair Pay Act
D)Title VII of the Civil Rights Act of 1964
E)Vocational Rehabilitation Act
Answer: D
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Chapter 4: The Analysis and Design of Work
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Sample Questions
Q1) Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?
A)Job specification
B)Job description
C)Job standardization
D)Job satisfaction
E)Job evaluation
Q2) The most common source of error in the job analysis process results from job descriptions being _____.
A)outdated
B)narrow
C)untested
D)vague
E)elaborate
Q3) The perceptual-motor approach to job design has its roots in classical industrial engineering.
A)True
B)False
Q4) Discuss the standardized frameworks used to assess the nature of teams.
Q5) Discuss the three activities performed as part of a work-flow analysis.
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Chapter 5: Human Resource Planning and Recruitment
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Sample Questions
Q1) The purpose of setting specific quantitative goals is to focus attention on the problem and provide a benchmark for determining the relative success of any programs aimed at redressing a pending labor shortage or surplus.
A)True
B)False
Q2) Which of the following is true about offshoring?
A)The smaller and newer a vendor, the better it is for the company to conduct business.
B)Small overseas upstarts do not take risks that larger, more established contractors take.
C)Any work that is proprietary and requires tight security should be offshored.
D)A company should avoid outsourcing work that is self-contained and does not need an exchange of information.
E)Small overseas upstarts often promise more than they can deliver.
Q3) Newspaper ads generate the largest number of recruits and many of these are qualified for the position.
A)True
B)False
Q4) Discuss the employment-at-will policies and due process policies.
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Page 7
Chapter 6: Selection and Placement
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Sample Questions
Q1) _____ categorize individuals by what they are like.
A)Personality tests
B)Minnesota manual dexterity tests
C)Physical ability tests
D)Likert Scales
E)Cognitive ability tests
Q2) The _____ protects individuals from discrimination based on race, color, sex, religion, and national origin with respect to hiring as well as compensation and working conditions.
A)False Claims Act
B)Civil Rights Act of 1991
C)Age Discrimination in Employment Act
D)Americans with Disabilities Act
E)Rehabilitation Act of 1973
Q3) Which of the following statements is true regarding reliability and validity?
A)Reliability and validity are directly proportional to each other.
B)Reliability and validity are inversely proportional to each other.
C)Reliability of a measure is essential for it to have any validity.
D)Reliability and validity are independent of each other.
E)Reliability is a necessary and sufficient condition for validity.
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Chapter 7: Training
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100 Flashcards
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Sample Questions
Q1) Opportunity to perform is influenced by both the work environment and trainee motivation.
A)True
B)False
Q2) Which of the following is true of an action plan for training?
A)It is a graphic representation of the stages in training.
B)It is a verbal agreement that emphasizes the goals of training.
C)It is a written document that ensures training transfers to the job.
D)It is a verbal agreement among trainers on the training methods to be used.
E)It is a personal statement made by an employee on his goals for training.
Q3) In the training process, _____ analysis involves identifying the conditions such as equipment, environment, and time constraints.
A)person
B)team
C)task
D)output
E)market
Q4) Describe onboarding/socializing. List the four steps involved in effective onboarding.
Q5) Describe the three elements in the needs assessment process.
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Chapter 8: Performance Management
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Sample Questions
Q1) Which of the following statistical process quality control techniques helps identify the redundancies in procedures that increase manufacturing or service time?
A)Cause-and-effect diagrams
B)Control charts
C)Pareto charts
D)Process-flow analysis
E)Histograms
Q2) The _____ technique consists of having multiple raters above, equal to, and below the manager providing input into a manager's evaluation.
A)employee integrity testing
B)background check
C)360-degree appraisal
D)upward feedback
E)performance appraisal
Q3) What are the results a performance management system designed with a strong quality orientation can be expected to achieve?
Q4) Managers are the most frequently used source of performance information. Explain this statement.
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Chapter 9: Employee Development
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Sample Questions
Q1) Which of the following is true of a boundaryless career pattern?
A)This pattern is on the decline and is likely to disappear soon.
B)It largely consists of expert career patterns that involve years of specialization.
C)It does not encourage movement across fields or different occupations.
D)It is influenced by personal or family demands.
E)It involves identifying more with the employer than with the job.
Q2) In a career management process, when employees identify the steps and a timetable to reach their goals, the company must:
A)provide assessment information to identify interests and values.
B)communicate performance evaluation.
C)identify resources needed by employees to reach their goals.
D)commit to help employees reach their goals.
E)ensure that the goals are specific, relevant, and timely.
Q3) Explain how employees' views of job experiences as stressors can affect their development and learning.
Q4) Transfers typically involve an increase in job responsibilities and compensation.
A)True
B)False
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Page 11
Chapter 10: Employee Separation and Retention
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues, employee assistance programs (EAPs)take a proactive and preemptive focus on trying to prevent health-related problems in the first place.
A)True
B)False
Q2) Briefly describe the differences and similarities between job enrichment and job rotation.
Q3) Outplacement counseling tries to help dismissed employees manage the transition from one job to another.
A)True
B)False
Q4) Which of the following determinants of procedural justice requires that the procedure is applied by a person who has no vested interest in the outcome?
A)Bias suppression
B)Correctability
C)Representativeness
D)Ethicality
E)Consistency
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Chapter 11: Pay Structure Decisions
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100 Flashcards
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Sample Questions
Q1) One limitation of the comparable worth policy is that it targets single employers, ignoring that men and women tend to work for different employers.
A)True
B)False
Q2) What is skill-based pay and what are its advantages?
Q3) Skill-based pay systems are not suitable for increasing demands that changing technology continues to bring.
A)True
B)False
Q4) Which of the following statements is true about the Fair Labor Standards Act (FLSA)?
A)The current minimum wage set by the FLSA is 5.25 per hour.
B)It states that employees cannot be made to work overtime.
C)Exempt employees are eligible for overtime pay.
D)It exempts executive, professional, and administrative occupations from FLSA coverage.
E)Under FLSA, exempt status is independent of job responsibilities and salary.
Q5) Explain the role of employee participation in compensation decision making.
Q6) Discuss in detail the equity theory and how employees perceive fairness.
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Chapter 12: Recognizing Employee Contributions With Pay
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Sample Questions
Q1) The performance motivation of stock option plans is particularly high from a reinforcement theory standpoint.
A)True
B)False
Q2) Deferred profit-sharing plans increase employee motivation.
A)True
B)False
Q3) According to the agency theory, the principals are the _____.
A)managers
B)customers
C)owners
D)vendors
E)employees
Q4) Which of the following is most likely to provide extrinsic motivation to employees?
A)Autonomy
B)Challenging tasks
C)Variety of work
D)Recognition
E)Responsibility
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Chapter 13: Employee Benefits
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Sample Questions
Q1) Workers are eligible for unemployment benefits if they:
A)voluntarily quit their job.
B)are out of work due to a labor dispute.
C)were discharged for willful misconduct.
D)have worked for at least one year.
E)are not actively seeking work.
Q2) Increasing retiree health care costs (and the change in accounting standards)have led some companies to require white-collar employees and retirees to pay insurance premiums for the first time in history.
A)True
B)False
Q3) The workers' compensation cost to an employer is based on the:
A)type of competition faced.
B)employer's profitability.
C)employee's profitability.
D)employer's experience rating.
E)employee's experience rating.
Q4) What factors should be considered when thinking about cost control strategies?
Q5) Discuss defined benefit and defined contribution plans.
Q6) What are the aspects that make benefits different from direct compensation?
Page 15
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Chapter 14: Collective Bargaining and Labor Relations
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Sample Questions
Q1) Which of the following is the largest union and is not affiliated to the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)?
A)Communications Workers of America
B)American Federation of Government Employees
C)International Association of Fire Fighters
D)National Education Association
E)American Federation of Teachers
Q2) According to the model developed by Katz and Kochan, at which level does the management make basic choices such as whether to work with its unions or to devote its efforts to developing nonunion operations?
A)Strategic level
B)Corporate level
C)Functional level
D)Production level
E)Business unit level
Q3) What are the seven areas in which the management of a company has to prepare itself before entering contract negotiations with a union?
Q4) Under what conditions is the management of a company most able to take a strike?
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Chapter 15: Managing Human Resources Globally
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Sample Questions
Q1) The _____ involves an international framework of rules and principles for reducing trade barriers across countries around the world.
A)European Economic Community (EEC)
B)North American Free Trade Agreement (NAFTA)
C)General Agreement on Tariffs and Trade (GATT)
D)Association of Southeast Asian Nations (ASEAN)
E)International Monetary Fund (IMF)
Q2) An expatriate is an employee:
A)who was born and works in the parent country.
B)who is sent by a company in one country to manage operations in a different country.
C)who was born, raised, and works in the host country, as opposed to the parent country.
D)who works for a foreign company in one's own country.
E)who returns to work in his country of birth.
Q3) Describe how domestic firms become international organizations.
Q4) List the four components of total pay packages.
Q5) Achieving something visible and showing off are considered masculine values.
A)True
B)False
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Chapter 16: Strategically Managing the HRM Function
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Sample Questions
Q1) _____ functions' articulation of people outcomes stems from an analysis of what their functions currently do.
A)Business-linked
B)Technology-linked
C)Business-driven
D)HR-focused
E)Outcome-focused
Q2) The basic process of building HR strategy starts with scanning the internal environment.
A)True
B)False
Q3) A new trend that is consistent with the total quality management philosophy is HR executives moving to a customer-orientated approach while implementing the function.
A)True
B)False
Q4) The payroll check is issued based on a payment voucher that is generated from the general accounting ledger.
A)True
B)False
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