Introduction to Business Exam Questions
Course Introduction
Introduction to Business provides students with a foundational overview of the world of business, exploring essential concepts such as management, marketing, finance, accounting, entrepreneurship, and the global business environment. The course examines how businesses are organized and operated, the roles of stakeholders, and the ethical and social responsibilities involved in running a company. Through case studies, real-world examples, and interactive activities, students gain practical insights into the challenges and opportunities present in todays dynamic marketplace, preparing them for success in future business studies and professional pursuits.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Which of the following duties would be performed by a top manager for a management consulting firm?
A)establishing a positive organizational culture
B)ensuring that employees are attired according to the company dress code
C)evaluating the performance of individual consultants
D)monitoring expense statements turned in by consultants
Answer: A
Q2) The response to the 2016 Fort McMurray,Alberta wildfires was reportedly hampered by incompatible radio systems between different agencies. Which concept would a manager use to resolve this situation?
A)operations
B)management
C)effectiveness
D)efficiency
Answer: D
Q3) The job of team leader is a management position.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizational Environments and Cultures
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Sample Questions
Q1) Which of the following is a step in the process that managers use to make sense of their changing environments?
A)adopting perceptual re-engagement
B)engaging in environmental laddering
C)acting on threats and opportunities
D)creating strategic windows
Answer: C
Q2) Advocacy groups use a variety of tactics to convince businesses to comply with their stands on issues. Which of the following advocacy group tactics would be most likely to cause a business to fail?
A)media advocacy
B)product boycotts
C)public communications
D)lobbying
Answer: B
Q3) Managers should be completely confident in their responses to threats or opportunities.
A)True
B)False
Answer: False
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) What are the three steps managers must follow to create an ethical business climate?
Answer: The three steps in creating an ethical business climate are (1)setting good personal examples, (2)involving management in the company ethics program,and (3)establishing a reporting system that encourages whistle blowers to report potential ethics violations.
Q2) Refer to Narrative 3-3. Who are the primary stakeholders for Gap?
A)the television networks that show its commercials
B)local radio stations that run ads about sales
C)its customers
D)special interest groups that think Gap is not accurately depicting women
Answer: C
Q3) In an article about WestJet,the company's CEO said WestJet wanted to enrich its communities and grow sustainably. The CEO wanted the company to be committed to which of the following?
A)social consensus
B)social munificence
C)social responsibility
D)social respect
Answer: C
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Chapter 4: Planning and Decision Making
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Sample Questions
Q1) Creating and executing a plan is one of the most important tasks a manager has.
A)True
B)False
Q2) Refer to Narrative 4-2. Which statement sums up the primary problem at WestJet?
A)Its customers are not brand loyal.
B)Its advertising campaigns are ineffective.
C)Its aircraft fleet represented a constraint.
D)Its expansion plans were too ambitious.
Q3) Eleanor gave her production team a specific objective of increasing production by 3 percent over the previous month and keeping rejects below the standard of 0.05 percent. Eleanor noticed the team having far more drive and energy,and overall more alertness and commitment to their tasks. Which benefit of planning is Eleanor seeing in her production team?
A)intensifies effort
B)reduces uncertainty
C)provides direction
D)facilitates decision making
Q4) Explain how the rational decision-making process may help to overcome predispositions and biases that a manager has in a given decision-making situation.
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Chapter 5: Organizational Strategy
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Sample Questions
Q1) Which of the following organizations are most directly in competition with each other?
A)Walmart and Gap
B)a local flower shop and Sobeys
C)FedEx and UPS
D)an independent bookstore and a library
Q2) The three steps of the strategy-making process are (1)to assess the need for strategic change,(2)to conduct a situational analysis,and (3)to choose the strategic alternatives.
A)True
B)False
Q3) Which statement best describes the status of Tim Hortons and Second Cup as direct competitors?
A)They have a low degree of resource variability.
B)They have a high degree of market commonality.
C)They have a low degree of competitive inertia.
D)They have a low degree of market commonality.
Q4) How do companies use situational analysis? What are the basic components of a situational analysis?
Q5) Differentiate between competitive inertia and strategic dissonance.
Page 7
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Chapter 6: Innovation and Change
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Sample Questions
Q1) According to Kurt Lewin,managing organizational change is a simple process that requires organizational dialogue,change intervention,and reformatting.
A)True
B)False
Q2) Jim is very happy with how his company has provided a living for himself and his family. His wife,Kim,knows the company needs to adopt new technologies to continue to serve their customers especially with growing competition. However,Jim is reluctant and asks Kim why they should change something that has been so successful. What kind of force is Jim to his company in this situation?
A)dialectical
B)generational
C)resistance
D)experiential
Q3) Refer to Narrative 6-1. What approach to innovation did Unverferth use?
A)the compression approach
B)the experiential approach
C)the technological substitution approach
D)the generational change approach
Q4) Define creativity. Explain its relationship to organizational innovation.
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Chapter 7: Global Management
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Sample Questions
Q1) Which trade agreement represented the most significant change to the regulations governing global trade during the 1990s?
A)Maastricht Treaty of Europe
B)North American Free Trade Agreement
C)General Agreement on Tariffs and Trade
D)Mercosur
Q2) Historically,which of the following have most companies used to successfully enter foreign markets?
A)a phase model of globalization
B)a global new venture approach
C)a ripple approach
D)a market echo approach
Q3) What is the most important factor in determining the success or failure of an international assignment?
A)how much language training was provided to the expatriate
B)how much cross-cultural training was provided to the expatriate
C)how well an expatriate's spouse and family adjust to the foreign culture
D)how willing the expatriate was to accept the foreign assignment
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) A manufacturer of acrylic,latex,and nitrile gloves sells to medical laboratories;to factories where employees handle chemicals;to companies that manufacture micro-tech equipment;and to cleaning services. The manufacturer is organized to better satisfy the needs of each of its four target markets. Which type of departmentalization does the manufacturer use?
A)matrix
B)product
C)customer
D)geographic
Q2) Why do about 70 percent of all re-engineering projects fail?
A)because of how the process affects people in the workplace
B)because the process requires a change in the organization's vision
C)because staff personnel must be given line authority to implement re-engineering
D)because satisfactory benchmarks cannot be located
Q3) Which of the following can job specialization result in?
A)high job satisfaction
B)employee boredom
C)low employee turnover
D)complicated job designs
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Page 10
Chapter 9: Leading Teams
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Sample Questions
Q1) The autonomy continuum shows how five kinds of teams differ in terms of autonomy. The correct sequence from low team autonomy to high team autonomy is (1)traditional work groups,(2)employee involvement groups,(3)semiautonomous work groups,(4)self-designing teams,and (5)self-managing teams.
A)True
B)False
Q2) Identify the key dimension on which teams differ. Define and describe the continuum of teams used by companies along this dimension. If a manager had a high need for personal power and control,explain which of these types of teams the manager would probably be most happy working with in a managerial capacity,and how he or she might react to a proposal to introduce teams into the work unit.
Q3) A company is engaged in cross-training. Individual team members teach other members how to do all or most of the jobs they can perform.
A)True
B)False
Q4) What are virtual teams? Speculate on their likely role in global organizations in the future.
Q5) What are project teams? List the advantages associated with their usage.
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) Which practice is recommended to managers to improve traditional performance appraisal feedback sessions?
A)combining developmental feedback and administrative feedback
B)strengthening the grading aspect of performance appraisals
C)basing performance appraisal feedback sessions on self-appraisals
D)using outsourcing
Q2) In 360-degree feedback,feedback comes from three sources: the boss,subordinates,as well as peers and coworkers.
A)True
B)False
Q3) Freelance industry experts are often hired through sites such as Monster,Workopolis,and LinkedIn.
A)True
B)False
Q4) Job analyses,job descriptions,and job specifications help companies meet the legal requirement that their human resource decisions be job related.
A)True
B)False
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Identify the three different methods or paradigms for managing diversity. Specify which level of diversity each paradigm focuses on. Explain which approach you personally believe will make the greatest contribution to helping Canadian companies manage diversity more effectively in the future.
Q2) Refer to Narrative 11-2. Which of the following will be implemented with the addition of the Human Resources and Compensation Committee?
A)a discrimination and fairness paradigm
B)an access and legitimacy paradigm
C)a learning and effectiveness paradigm
D)a cultural stereotype paradigm
Q3) Among the paradigms for managing diversity,only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.
A)True
B)False
Q4) What is organizational plurality? Define the paradigm for managing diversity with which it is associated.
Q5) What is employment equity and how does it fundamentally differ from diversity?
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Chapter 12: Motivation
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Sample Questions
Q1) According to the motivational model presented in the text,which of the following does perceived inequity directly affect?
A)cultural synergy
B)autonomy
C)satisfaction
D)rewards
Q2) Which of the following is the best example of extrinsic rewards?
A)intangible rewards
B)bonuses,trophies,and plaques
C)a sense of accomplishment at the conclusion of a difficult assignment
D)rewards associated with performing a task for its own sake
Q3) In equity theory,what is the term for the fairness of the process used to make reward allocation decisions?
A)process objectivity
B)procedural justice
C)conventional wisdom
D)altruism
Q4) The basic components of equity theory are outcomes,instrumentality,and valence.
A)True
B)False
Page 14
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Chapter 13: Leadership
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Sample Questions
Q1) Department stores,such as Target Canada and Sears Canada,have blamed their recent financial problems on many factors,including poor inventory management and a weak economy. Those stores in financial difficulties have tried to solve the problem through short-term price reductions,firings and early retirements,and store closings. The CEOs of these companies have not tried to motivate employees to create long-term solutions to the problems facing them. Which statement most likely defines the CEOs of these troubled companies?
A)The CEOs are true leaders.
B)The CEOs are more interested in doing the right things than in doing things right.
C)The CEOs tend to focus on organizational visions,missions,goals,and objectives rather than organizational efficiency and productivity.
D)The CEOs are more than likely managers rather than leaders.
Q2) In Fiedler's contingency theory,the two situational factors that determine the favourability of a situation are leader-member relations and task structure.
A)True
B)False
Q3) Identify and define the components of visionary leadership.
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Page 15
Chapter 14: Managing Communication
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Sample Questions
Q1) Which term is used to describe the process of remembering interpreted information,in the perception process?
A)apprehension
B)organization
C)interpretation
D)retention
Q2) The news provided by the military to soldiers serving in Vietnam was sometimes censored. Ambitious GIs put to use the abundance of available military communications equipment and became Vietnam's underground radio pirates for uncensored news and music. Advice,information,and support not communicated by upper echelon military personnel were passed on to soldiers in the field through their field radios. Which type of communication channel would this be an example of?
A)downward
B)upward
C)formal
D)informal
Q3) Define attribution theory. Within your definition,be sure to define the two types of attributions that people typically make.
Q4) List and briefly define the four parts of the perception process.
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Chapter 15: Control
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Sample Questions
Q1) Behaviour control regulates workers' actions and routines on the job. Which kind of control measures the results of their efforts?
A)input control
B)bureaucratic control
C)normative control
D)output control
Q2) Anthony works in the controllers department. It is the only department in the company that has a written rule that all of its male workers must follow. All controller department male workers must have their top button and tie done right up when in any public areas of the company. Any male workers caught with a loosened shirt and tie in a common area can be reprimanded by any company manager. What kind control is this an example of?
A)bureaucratic control
B)normative control
C)concertive control
D)input control
Q3) The control process begins when managers set goals.
A)True
B)False
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Page 17
Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) Intranets are private company networks that allow employees to easily access,share,and publish information using Internet software.
A)True
B)False
Q2) Refer to Narrative 16-1. Which term can be used to describe an individual's purchase history using Air Miles?
A)information
B)knowledge
C)raw data
D)mining statistics
Q3) Once data have been processed and stored,what costs are associated with using the information?
A)processing
B)acquisition
C)storage
D)retrieval
Q4) The primary difference between raw data and information is meaning to the user.
A)True
B)False
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) List and briefly identify the four primary classifications of manufacturing operations with respect to manufacturing flexibility,and identify one example of each.
Q2) Labour productivity is a frequently used example of extrinsic productivity.
A)True
B)False
Q3) Judy is arranging the end of year party at a restaurant for the company's employees. Judy considered a new restaurant but decided to make a reservation at the one she has used in the past since she has never been disappointed. What characteristic of the restaurant keeps Judy returning?
A)reliability
B)assurance
C)responsiveness
D)tangibility
Q4) A job shop production process is well-suited to a business that has many unique customers.
A)True
B)False
Q5) Briefly explain the difference between ISO 9000 certification and the ISO 14000 certification.
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Chapter 18: History of Management
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Sample Questions
Q1) Codified management practices didn't exist prior to about how many years ago?
A)125 years ago
B)100 years ago
C)75 years ago
D)50 years ago
Q2) Human relations management focuses on managers' roles and authority.
A)True
B)False
Q3) Which of the following statements represents a tenet of human relations management?
A)Success follows from strict adherence to the chain of command principle.
B)Effective managers must be able to perform all four managerial functions simultaneously.
C)Success depends on treating workers well.
D)Efficiency equals organizational success.
Q4) What is Frederick Taylor famous for?
A)developing time and motion studies
B)being first to define the functions of managers
C)developing the 14 principles of management
D)creating the principles of scientific management
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