Introduction to Business Exam Answer
Key
Course Introduction
Introduction to Business provides a comprehensive overview of the modern business environment, exploring fundamental concepts such as management, marketing, finance, accounting, and entrepreneurship. This course examines the roles and responsibilities of various business functions and highlights how they interact within both local and global markets. Through case studies and real-world examples, students gain insight into ethical decision-making, business strategy, and the impact of technology on business operations, preparing them for further study or careers in the dynamic world of business.
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Human Relations for Career and Personal Success 4th Canadian Edition by Andrew
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Page 2
J. DuBrin
Chapter 1: Human Relations and Yourself
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Q1) Self-efficacy is:
A) the way a person thinks about himself or herself in an overall sense.
B) how you think and feel about yourself.
C) is confidence in your ability to carry out a specific task in contrast to generalized self-confidence.
D) the experience of feeling competent to cope with the basic challenges in life and of being worthy of happiness.
Answer: C
Q2) Incorporating the feedback we receive from others into our self-concept is referred to as:
A) social comparison.
B) reflected appraisal.
C) the private self.
D) destructive feedback.
Answer: B
Q3) Job satisfaction is known to affect your satisfaction with personal life.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Self-Motivation and Goal Setting
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Q1) According to the technique of priority setting on the job, the worker:
A) tells the superior which goals should have the highest priority.
B) gives the highest priority to goals that fit his or her values.
C) pursues diligently goals that he or she finds most important.
D) pursues diligently goals that are most important to management.
Answer: D
Q2) An important implication of expectancy theory for self-motivation is:
A) people should acquire the training they need.
B) a positive mental attitude is more important than training.
C) people should choose their own rewards.
D) self-determining work is an effective motivator.
Answer: A
Q3) It is best to ignore past performance in setting goals.
A)True
B)False
Answer: False
Q4) Setting goals is one of the most effective ways to increase motivation.
A)True
B)False
Answer: True
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Chapter 3: Problem Solving and Creativity
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Sample Questions
Q1) A notable consequence of perfectionism is that it often leads to a:
A) sudden increase in satisfaction with the task.
B) feelings of euphoria while solving a problem.
C) delay in making decisions.
D) lack of concern for details.
Answer: C
Q2) Intrinsic motivation contributes to creativity because it:
A) satisfies the need for recognition and other rewards.
B) helps the problem solver conform to the right way of thinking.
C) provides the facts needed for creativity.
D) enables the problem solver to be fascinated with the task.
Answer: D
Q3) At each step of the way in brainstorming, the proposed solutions of group members are subject to careful evaluation.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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Sample Questions
Q1) Pedro is resilient. Faced with job loss he is most likely to:
A) get even with the company.
B) find another, more interesting job.
C) develop stress symptoms.
D) become so discouraged that he requires counseling.
Q2) Everyday annoyances are bothersome but make a minor contribution to stress.
A)True
B)False
Q3) Work-related problems such as ___________________________are caused by workers getting too little sleep or poor-quality sleep.
A) increased stress, inattention, and higher productivity
B) decreased stress, inattention, and higher productivity
C) increased stress, inattention, and lowered productivity
D) decreased stress, inattention, and lowered productivity
Q4) A recommended stress-reduction technique is to rapidly exhale for five consecutive minutes.
A)True
B)False
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6
Chapter 5: Dealing With Life Changes and Personal Problems
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Q1) When using visualization to overcome self-defeating behaviour, visualize:
A) yourself engaging in winning action and thoughts.
B) your adversaries going down in defeat.
C) the last time you came out a winner.
D) the biggest loser you know in action.
Q2) The person who initiates the breakup of a relationship:
A) usually experiences a state of euphoria.
B) usually suffers some guilt.
C) becomes much more depressed than the other party.
D) often becomes overwhelmed with anger.
Q3) Many adults in their 40s face a __________when they feel unfulfilled and search for a major shift in career or lifestyle.
A) early crisis.
B) midlife crisis.
C) later life crisis.
D) childhood crisis.
Q4) Pampering yourself is a recommended way of helping to overcome the emotional pain of a lost relationship.
A)True
B)False
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Q1) The balance theory of attraction helps explain why opposites attract. A)True
B)False
Q2) According to the principle of separate psychological realities, people who view the same event separately usually come to an agreement on what the event means.
A)True
B)False
Q3) According to the spheres of life model, unhappiness results when:
A) a deficiency takes place in any of the six spheres.
B) the six spheres spin too rapidly.
C) a person attempts to juggle too many spheres at once.
D) a person does not have enough spheres to juggle.
Q4) Problem-solving skills are too rigid to be applied to improving personal life. A)True
B)False
Q5) Romantic love plays the biggest role in:
A) sustaining a relationship.
B) launching a relationship.
C) attracting a wealthy partner.
D) finding a compatible mate.
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Chapter 7: Communicating With People
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Q1) We indicate whether we want to dominate or subordinate by the verbal signals we send.
A)True
B)False
Q2) The way something is said fits into the category of nonverbal communication of:
A) tone of voice.
B) gestures.
C) posture.
D) verbal cues.
Q3) Mirroring helps establish rapport with another person because you restate your areas of agreement with that individual.
A)True
B)False
Q4) Communication problems may arise when the sender and receiver have different paradigms because the two people would then:
A) interpret events differently.
B) differ considerably in creativity.
C) use different communication channels.
D) have cross-cultural communication barriers.
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Chapter 8: Developing Intercultural Competence
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Q1) Cultures with relaxed rules of conduct would be classified as being:
A) intolerant of uncertainty.
B) formulaic.
C) collective.
D) tolerant of uncertainty.
Q2) Stating that you feel all children should have toys at Christmas would demonstrate ethnocentrism.
A)True
B)False
Q3) Men prefer to work out their problems by themselves.
A)True
B)False
Q4) Canada is becoming an increasingly diverse nation.
A)True
B)False
Q5) Men prefer to use conversations for rapport building.
A)True
B)False
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Chapter 9: Handling Conflict and Being Assertive
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Q1) A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation thereby decreasing the area for dispute.
A)True
B)False
Q2) A co-worker annoys you by frequently asking you how to carry out certain functions on a computer. To use the technique cognitive restructuring, you would say to yourself:
A) "It's fun being annoyed."
B) "Why worry? I'll soon find a way to get even."
C) "Teaching another person is a learning experience for me."
D) "1 will breathe deeply each time I deal with this computer-illiterate."
Q3) A recommended way of overcoming shyness is to:
A) learn to accept criticism.
B) use body language to appear warm and friendly.
C) adopt some aggressive gestures.
D) avoid repeating yourself when you have a demand.
Q4) Prolonged conflict can lead to health problems.
A)True
B)False
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Chapter 10: Getting Along With Your Manager or Team Leader
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Q1) A micromanager is a manager who:
A) carefully monitors the work of group members.
B) has responsibility for small computers in the office.
C) enjoys punishing group members for small mistakes.
D) gives group members too much freedom.
Q2) A romantic involvement between a team leader and a group member is often disruptive to work and morale.
A)True B)False
Q3) To make a favourable impression with a manager, an employee should:
A) point out his or her mistakes during a meeting.
B) dress in more expensive clothing than he or she does.
C) attempt to take full credit for your team's accomplishments.
D) anticipate future problems.
Q4) Socializing with the boss can often lead to role confusion.
A)True B)False
Q5) Observing your boss do things wrong can be a good learning experience. A)True B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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Q1) Larry is insulted by a person from another department because he is late with a report. To maintain perspective, Larry should:
A) recognize that dealing with a variety of personalities is just part of the job.
B) send the insulter a nasty e-mail message.
C) retaliate with an exaggerated compliment.
D) immediately report this person's comment to his or her boss.
Q2) A direct way of sharing credit with coworkers is to point out that your achievements are really part of a team effort.
A)True
B)False
Q3) The specialist is a single-minded self-starter.
A)True
B)False
Q4) The resource investigator is creative, imaginative, and unorthodox.
A)True
B)False
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Page 13
Chapter 12: Developing Self-Confidence and Leadership Skills
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Sample Questions
Q1) The most effective type of humour for a leader is to keep in mind a large collection of jokes so he or she can tell one for most occasions.
A)True
B)False
Q2) Imitating the behaviour of an effective leader is referred to as:
A) building self-confidence.
B) gaining leadership experience.
C) paraphrasing.
D) modeling.
Q3) The first step in positive self-talk is to:
A) look in the mirror and praise yourself.
B) objectively state the troubling incident.
C) objectively state what the troubling incident does not mean.
D) objectively state what the troubling incident does mean.
Q4) People with very high self-confidence put extra effort into getting advice from others before making a decision.
A)True
B)False
Page 14
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Q1) In the long run, choosing a growth occupation is more important than choosing one that matches your interests.
A)True
B)False
Q2) A career is any job that one holds for more than five years.
A)True
B)False
Q3) A major purpose of identifying occupational interests is to measure your aptitudes and capabilities for various lines of work.
A)True
B)False
Q4) A career is a series of job-related experiences that:
A) earn you a living.
B) move you steadily upward in responsibility.
C) fit into a pattern.
D) bring you satisfaction.
Q5) In boom economic times, it is not necessary to get an edge.
A)True B)False
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Chapter 14: Conducting a Job Search
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Q1) Business cards are especially important for job finding through:
A) conducting a mail campaign.
B) conducting a tele-search.
C) networking.
D) an employment agency.
Q2) Networking involves the establishment of contacts and referrals to help you find a job and advance your career.
A)True
B)False
Q3) A key feature of an electronic résumé is that it:
A) is used exclusively for Internet job searches.
B) is sent by fax machine.
C) contains words designed to fit a keyword search.
D) is prepared with a word processor.
Q4) The most effective job-finding method is through:
A) personal contacts.
B) classified ads.
C) employment agencies.
D) placement offices.
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Chapter 15: Developing Good Work Habits
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Sample Questions
Q1) "Counterattack" is a method of fighting procrastination through:
A) rewarding yourself for starting the task.
B) punishing yourself for avoiding the task.
C) forcing yourself to do something uncomfortable.
D) pecking away at an overwhelming task.
Q2) Goals improve time management because they:
A) help you concentrate on one task at a time.
B) lead to neatness and orderliness.
C) help you avoid perfectionism.
D) propel you toward good use of time.
Q3) The perfectionist type of workaholic is fun to work with because he or she readily turns over the control of projects to others.
A)True B)False
Q4) Visualization is a recommended technique for remembering where you put things. A)True B)False
Q5) Concentration on the task at hand helps reduce absent-mindedness. A)True
B)False
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Chapter 16: Getting Ahead in Your Career
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Q1) An important guideline for achieving broad experience is to:
A) avoid working outside your own specialty.
B) hold two full-time jobs.
C) get the broad experiences early in your career.
D) get the broad experiences late in your career.
Q2) A traditional career path is the same as a horizontal career path.
A)True
B)False
Q3) With a horizontal career path, it is usually possible to make predictions about your future within the company for only about:
A) one week.
B) one month.
C) one to two years.
D) five to ten years.
Q4) The fear narrative acts as a strong impulse for people to enter into conflicts with their superiors and co-workers.
A)True
B)False
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