Introduction to Business Exam
Answer Key
Course Introduction
Introduction to Business provides students with a comprehensive overview of the fundamental concepts and practices within the world of business. The course explores essential topics such as the nature of businesses, major forms of ownership, management principles, marketing, finance, human resource management, and the impact of technology and globalization on business operations. Through case studies, real-world examples, and interactive projects, students gain insight into how businesses are organized, how they operate in various environments, and the ethical and social responsibilities they must uphold. This foundational course prepares students to understand the dynamic landscape of business and to pursue further studies in related fields.
Recommended Textbook
Business Communication Polishing Your Professional Presence 1st Canadian Edition by Barbara
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Page 2
Chapter 1: Becoming a Successful Business Communicator
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Sample Questions
Q1) In a survey of over 900 employers by the Canadian Association of Career Educators and Employers, which skills were ranked the top two out of 20 skill sets?
A)leadership skills and communication skills
B)flexibility and entrepreneurial skills
C)communication skills and teamwork skills
D)teamwork skills and strategic planning skills
E)strong work ethic and initiative
Answer: C
Q2) According to the text, which question is relevant to the strategic aspect of being an effective business communicator?
A)Is my message ethical?
B)What medium should I use for my message?
C)Am I communicating in a way that is appropriate to the situation?
D)Is my communication medium current with technology?
E)How can I make my message work with many cultures?
Answer: B
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3
Chapter 2: Managing the Communication Process:
Analyzing, Composing, Evaluating
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Q1) Which of the following is a disadvantage of communicating a message over the phone?
A)It allows personal explanation targeted to an individual.
B)It is usually permanently documented.
C)It can provide immediate feedback if the person answers the phone.
D)It allows short messages to be delivered via voice mail if individuals do not answer the call.
E)It is time consuming if individual calls need to be made to several people.
Answer: E
Q2) The main idea of your message ________.
A)is best placed near the end of your communication
B)should never be stated at the beginning of your message
C)should be stated before the supporting details in most communications
D)should always be included near the end of your message so as not to be overshadowed by the supporting details
E)is best not stated explicitly
Answer: C
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4
Chapter 3: Who Am I Understanding Interpersonal Communication Styles
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Sample Questions
Q1) Kaleb works for a financial management company that is shifting its focus towards managing clients whose portfolios are valued at over a million dollars. Many clients will be encouraged to seek management from firms that are more focused on smaller portfolios. However, a certain number of clients will be asked to remain with the company despite having investments worth less than a million dollars. Kaleb is on a team to determine which clients would be most beneficial to carry forward and the team has been discussing various clients. Matthew is a junior member of the firm and he is advocating for a selection of clients on the list. Kaleb finds himself distracted, irritated, and dismissive of Matthew's recommendations. But when Min Jung, a senior member of the firm and an associate who enjoys considerable respect in the firm, concurs with Matthew's recommendations, Kaleb finds himself in full agreement with her. In the scenario described above, Kaleb has jumped to conclusions.
A)True
B)False
Answer: False
Q2) Listening comprehension refers to how well you hear what is being said.
A)True
B)False
Answer: False
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Chapter 4: Who Are You Understanding Intercultural Communication
and Workplace Diversity
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Q1) Individual achievements, satisfaction, and independent thinking are most highly valued in a(n)________.
A)collectivist culture
B)high-context culture
C)individualistic culture
D)polychronic culture
E)high power-distance culture
Q2) The expression "you have a chip on your shoulder" is best defined as ________.
A)culturally insensitive
B)jargon
C)slang
D)an idiom
E)an expletive
Q3) The Lewis model characterizes the tendencies of several cultures as linear-active, multi-active, and reactive. Discuss the advantages and disadvantages of attempting such wide-scale characterizations of cultures.
Q4) The term "Eskimo" is considered outdated and derogatory.
A)True
B)False
Q5) Describe inclusive language as opposed to exclusive language.
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Chapter 5: What Are the Tools and What Are the Rules
Communication Technologies in the Workplace
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Q1) Processing and software that are provided at a central location and accessed via the Internet are known as ________.
A)software as a service (SaaS)
B)free services
C)paid services
D)soft services
E)cloud computing
Q2) Cloud computing ________.
A)leaves no permanent record of transactions
B)is the storage of data and services in a central location that is accessible via the Internet
C)is software and processing that is provided at a central location and that is accessible via the Internet
D)is software and processing that is dispersed amongst many servers in many locations
E)is data and services that are stored for short periods of time and are deleted after use
Q3) Discuss how Facebook can be used as a distribution tool, a networking tool, and collaboration tool.
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Page 7
Chapter
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Q1) When your team is going to be working entirely online, it is best not to have face-to-face meetings at all since members will come to rely on these meetings instead of using the online tools that are available.
A)True
B)False
Q2) One of the best indicators that a team will have a high "c factor" is ________.
A)the team's average social sensitivity
B)the sum of the team's combined intelligence
C)the presence of men on the team
D)the team members' ability to actively listen to each other
E)the average individual intelligence of group members
Q3) In general ________ conflicts tend to originate from ________ conflicts.
A)cognitive; affective
B)aggressive; passive
C)affective; cognitive
D)affective; unstated
E)real; virtual
Q4) Describe how to develop the "c factor" in a team.
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Q5) Discuss some of the ways in which one can deal with relational differences in the workplace.
Chapter 7: Communicating Routine Messages and Building
Goodwill
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Q1) The main challenge in writing a good thank-you note is ________.
A)including specific details about the act for which you are expressing gratitude
B)writing legibly so that your reader can understand the content of your message
C)coming up with a message generic enough that it could be used for anyone by just changing names
D)making an apology sound sincere when you are just going through the motions
E)keeping the details to a minimum so that your message isn't too lengthy
Q2) Discuss the ethics of the blind carbon copy (BCC)feature in email.
Q3) All of the following are considered to be routine messages EXCEPT ________.
A)replying to a client that you will not have their project completed on time
B)announcing that the office will close early on the Friday before a long weekend
C)instructing employees how to fill out a new form
D)responding to a coworker that you will be able to meet that afternoon
E)confirming the delivery date for the first part of a new project
Q4) Carol sent a short and to-the-point thank-you note to her boss, which is an appropriate approach in a low-context culture.
A)True
B)False
Page 9
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Chapter 8: Communicating Persuasive Messages
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Q1) You want to postpone a meeting for a week later than arranged and plan to send an email to this effect. In the context of this message, which of the following best articulates a benefit to the audience?
A)I would really appreciate it if we could meet next week instead.
B)If you can meet next week, the data you are interested in will be ready and we can discuss that as well.
C)If you can reschedule, it will enable me to honour my other commitment and have our meeting too.
D)The meeting with you isn't very time sensitive, so I'm sure you won't mind postponing it since it would really help me out.
E)Yes, I know it may be inconvenient for you but it's really the only way I am able to juggle everything.
Q2) If your audience has not asked for your recommendation and will likely act negatively, indirect organization is the appropriate choice.
A)True
B)False
Q3) How does appealing to your audience's emotions help improve teamwork?
Q4) Discuss how persuasion is a process.
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Page 10
Chapter 9: Communicating Bad-News Messages
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Q1) A positive closing to a bad-news message ________.
A)refers to the negative news
B)apologizes for the bad news
C)is forward-looking
D)downplays a silver lining
E)reiterates the circumstances of the problem
Q2) You have detected mistakes in the last two jobs performed by Asha, one of your subcontractors. When delivering this bad-news message to her, ________.
A)be sure to sugarcoat it so that you do not damage your relationship with Asha
B)don't worry about using tact in this message, as Asha is working for you in this relationship
C)imply the bad news, so that you don't run the risk of insulting Asha
D)assume some of the blame yourself so that Asha can save face
E)use tact and sensitivity, as an unhappy subcontractor could complain about you to customers and damage your company's reputation
Q3) Rejecting an employee's request for a raise is an example of a bad-news message.
A)True
B)False
Q4) Discuss the ramifications of firing and employee by email or text message.
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Chapter 10: Finding and Evaluating Business Information
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Q1) ________ are the characteristics of the research that prevent you from generalizing your findings more broadly.
A)Scopes
B)Limitations
C)Sources
D)Samples
E)Populations
Q2) You should organize your findings by ________.
A)the source of information
B)the research questions
C)print versus online sources
D)the chronological order in which you found them
E)alphabetical order
Q3) Discuss being an ethical researcher in terms of evaluating your sources.
Q4) Instead of just investigating which new computers your company should buy, you decide to also explore options like leasing equipment or upgrading your current machines. This means that you have narrowed down your research questions.
A)True
B)False
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Chapter 11: Preparing Effective Business Reports and Persuasive Business Proposals
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Q1) A good paraphrase ________.
A)includes single, distinctive words from the original source
B)is a version of what someone else says in your own words, with your own emphasis
C)just replaces a few of the words in the original to prevent it from being a direct quotation
D)has the same sentence structure as the source material
E)does not require a citation
Q2) The first step in writing a report is to ________.
A)choose the best medium
B)identify the business question you are answering
C)focus the information you include in your report
D)determine what information the audience needs to know
E)provide general background information about your topic
Q3) You are working on a report that will recommend a service provider to whom your company can outsource some routine office tasks. Your report will be divided into the following sections: background information, methods, analysis of data, and recommendations. Create a heading for each of these sections.
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Page 13
Chapter 12: Preparing and Delivering Business Presentations
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Q1) In business communication ________.
A)the message should be secondary to the presentation slide design
B)you should encourage your audience to focus on the design elements of your slides
C)it is best to make your slide design intricate to hold your audience's attention
D)effective visual communication emphasizes your message over design elements
E)when your slide design competes with your content, you're doing something right
Q2) In less formal presentations, ________.
A)you still need to wear business-formal clothing
B)your appearance is not significant, so you don't need to put any thought into what you wear
C)you should wear clothing that looks neat and allows you to move comfortably
D)you'd like people to focus on your clothing, so wear what you would wear for a night out
E)you should choose a piece of jewellery that makes a statement to grab your audience's attention
Q3) Explain why the time of day at which you give your presentation can impact the presentation itself.
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