Introduction to Business Chapter Exam Questions
Course Introduction
Introduction to Business provides students with a comprehensive overview of the fundamental concepts and practices within the modern business environment. The course covers essential topics such as organizational structure, management principles, marketing strategies, finance, human resources, and entrepreneurship. Through a combination of theoretical frameworks and real-world case studies, students gain insight into how businesses operate, make decisions, and adapt to a dynamic global marketplace. This course also explores the ethical and social responsibilities of businesses, equipping students with the foundational knowledge needed for further study or future careers in the business world.
Recommended Textbook
Business Communication 16th Edition by Carol Lehman
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Page 2
Chapter 1: Establishing a Framework for Business Communication
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Q1) Which of the following is true of personal space requirements?
A)The study of space requirements is known as chronemics.
B)In the United States culture, very little personal space is expected or required as compared to other cultures of the world.
C)Space operates as a language, just as time does.
D)All of the above statements are true.
Answer: C
Q2) Managers at XYZ Manufacturing Company believe that "the ends justify the means" and defend certain unethical acts because they are in the best financial interest of the company.This action BEST typifies which potential cause of unethical behavior?
A)Expectation of not getting caught
B)Uncertainty about whether an act is wrong
C)Excessive emphasis on profits
D)Unwillingness to take a stand for what is right
Answer: C
Q3) People communicate to satisfy needs in both their work lives and private lives.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Focusing on Interpersonal and Group Communication
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Q1) The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.
A)True
B)False
Answer: True
Q2) Which of the following is true concerning Maslow's theory?
A)People are motivated to satisfy needs at various levels in no particular order.
B)Maslow recognized eight levels of human needs.
C)Most people in U.S.society have satisfied all their levels of needs.
D)Effective managers recognize ways to help people satisfy their needs.
Answer: D
Q3) Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening.
A)True
B)False
Answer: True
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Chapter 3: Planning Spoken and Written Messages
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Q1) Supporting your view with objective facts is part of being an ethical communicator.
A)True
B)False
Answer: True
Q2) Which of the following reflects the most sensitivity?
A)Because the elevator was installed for our handicapped employees and guests, all able-bodied personnel should use the stairs.
B)The management of Crystal Oil Products has taken meticulous care to provide full access to all areas of the building for its less-fortunate employees and guests.
C)Because company finances have been burdened to their limit, only the blind employees will have voice input installed on their computers.
D)Personnel with vision impairments may request that voice input be installed on their computers.
Answer: D
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Chapter 4: Preparing Spoken and Written Messages
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Q1) Which of the following is the most effective report heading?
A)Quarterly Sales
B)4th Quarter Sales
C)4th Quarter Sales Exceed Predictions
D)Sales
Q2) Which of the following sentences illustrates passive voice?
A)The clerk made five errors.
B)Susan had been in sales for five years.
C)She asked for an adjustment.
D)The report was completed by the entire team.
Q3) All sentences in a business message should be of approximately the same length.
A)True
B)False
Q4) For emphasis,one should place an idea in an independent clause; for de-emphasis,place an idea in a dependent clause.
A)True
B)False
Q5) Slow,deliberative writing is recommended when drafting a business message. A)True
B)False
6
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Chapter 5: Communicating Electronically
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Q1) When leaving a voice mail for a client concerning an upcoming meeting,you should A)discuss your schedule for the entire week, detailing each meeting you have.
B)start talking about the meeting immediately, without giving your name if your client should recognize your voice.
C)leave your name, telephone number, and enough details for the listener to understand what you want.
D)leave your name and telephone number and no other details to save time.
Q2) A company legally owns the electronic communications of its employees.
A)True
B)False
Q3) Anonymous blog postings can lead to irresponsible behavior,harassment,and gossip.
A)True
B)False
Q4) One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of messages.
A)True
B)False
Q5) Discuss five techniques for composing appropriate web content.
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Chapter 6: Delivering Good and Neutral News Messages
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Q1) Which of the following requires an individualized acknowledgment message?
A)Initial order from a customer
B)Custom order
C)Delayed order
D)All of the above
Q2) Which of the following is NOT an advantage of the deductive sequence approach for a good-news message?
A)The first sentence receives attention since it is in an emphatic position.
B)The good news in the first sentence puts receivers in a good frame of mind.
C)The organization is persuasive and calls for action.
D)The receiver can understand the important idea and move quickly through the supporting details.
Q3) Ola Jensen has placed her first order with your company.What is the BEST method to let her know you received her order?
A)Send her a preprinted form letter acknowledging the order.
B)Send her a copy of the sales order.
C)Send her sales promotional material.
D)Send her an individualized acknowledgment message about her order.
Q4) Discuss the impact of culture in delivering good- and routine-news messages.
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Chapter 7: Delivering Bad-News Messages
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Q1) Which of the following is NOT an effective strategy for companies that want to provide strong internal communication?
A)Promote open exchange of honest, candid communication.
B)Use a variety of communication channels to encourage two-way communication.
C)Limit the questions employees may ask management.
D)Keep employees informed of both good and bad news.
Q2) The best reason to give the receiver for a refusal is "company policy" because it requires no further explanation.
A)True
B)False
Q3) Using passive voice and complex sentences are effective ways to de-emphasize bad news.
A)True
B)False
Q4) Which of the following is FALSE concerning personal delivery of bad news?
A)Personal delivery of the bad news signals the importance of the news.
B)Personal delivery eliminates any potential escalation of emotion.
C)Personal delivery shows empathy for the recipient.
D)Personal delivery provides the benefits of nonverbal cues.
Q5) List and explain three stylistic aspects of writing a bad-news statement.
Page 9
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Chapter 8: Delivering Persuasive Messages
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Q1) Which statement best describes the appropriateness of the following product claim in a sales letter? "Viruscan is the best virus defense product available.It offers the most sophisticated and comprehensive protection for your data."
A)The passage is appropriate, since the receiver will likely assume the comparison is with all others, even though research results are not offered.
B)The passage is appropriate, since it provides vital comparative information while sparing the receiver of unnecessary and boring details.
C)The passage is inappropriate, since the sender has no ethical right to compare his/her product with others.
D)The passage is inappropriate unless it is followed up with facts about the comparison.
Q2) An effective action paragraph in a sales message reminds the recipient of the benefit,which may be another referral to the central selling point.
A)True
B)False
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Chapter 9: Understanding the Report Process and Research Methods
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Q1) Primary research sources include periodicals,computer databases,and encyclopedias.
A)True
B)False
Q2) Novartis CEO Daniel Vasella advises ignoring competitors' blogs as a source of information for business forecasting.
A)True
B)False
Q3) Which of the following is a source of primary data?
A)Journal articles
B)Surveys
C)Online government documents
D)All of the above are sources of primary data.
Q4) Which of the following is NOT a weakness in data interpretation?
A)Inferring that results of one study are true for all groups.
B)Assuming constancy of human behavior and attitudes.
C)Trying to make results conform to a prediction.
D)All are weaknesses.
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Q5) Briefly discuss four reasons for exercising caution in using information gathered from Internet sources.
Chapter 10: Managing Data and Using Graphics
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Q1) Graphics should clarify,simplify,or reinforce the text discussion.
A)True
B)False
Q2) Interpretation and analysis of a graphic should appear before the graphic is shown.
A)True
B)False
Q3) When an effective graphic is used in a report,there is no need for additional interpretation and analysis of the data.
A)True
B)False
Q4) Explain the pattern for incorporating graphics in a text and how this relates to the ideal positioning of a graphic.
Q5) People who want to understand the interpretation of data are generally more interested in reading about proportions and ratios than about specific numbers.
A)True
B)False
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Chapter 11: Organizing and Preparing Reports and Proposals
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Q1) Which of the following is NOT true of the parts of a business report?
A)The table of figures includes a reference to each figure that appears in the report.
B)The table of contents gives the reader an overview of the report.
C)The executive summary summarizes the essential elements of the entire report.
D)The appendix includes the references and the index.
Q2) Conclusions are drawn by inference from research findings,while recommendations are the writer's opinion of what action should be taken based on the conclusions.
A)True
B)False
Q3) The use of first-person pronouns (I or we)are generally acceptable in a formal report.
A)True
B)False
Q4) The need for preliminary and addenda items is influenced by the length of the report and its formality.
A)True
B)False
Q5) Discuss guidelines for the writing process when preparing a proposal.
Page 13
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Chapter 12: Designing and Delivering Business
Presentations
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Q1) An accent can be perceived either negatively or positively by an audience.
A)True
B)False
Q2) In a typical business presentation,the number of major points should be limited to three to five.
A)True
B)False
Q3) The close of a presentation should be creative and memorable because audiences tend to remember what they hear last.
A)True
B)False
Q4) Crystal,a special events coordinator for the American Heart Association,is visiting Henderson Middle School to kick off a campaign called Jump Rope for Heart.She is in a gymnasium speaking to 300 11-year-old students without the aid of a microphone.Which particular vocal quality might be a concern?
A)Dialect
B)Pitch
C)Volume
D)Rate
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Chapter 13: Preparing Résumés and Application Letters
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Q1) What is the best attitude to have regarding finding a job?
A)Finding a job is a process.
B)Finding a job is a matter of luck.
C)Finding a job is an event.
D)Finding a job is not necessary; one will come to you.
Q2) Discuss several advantages and disadvantages of locating employment opportunities online.
Q3) Discuss five guidelines for producing a résumé for posting to YouTube.
Q4) Jobs included in the work experience section of a résumé may be listed in chronological order or in order of job relatedness.
A)True
B)False
Q5) A letter of application or application email message ideally should be addressed to A)a specific individual.
B)the human resources department.
C)whom it may concern.
D)the company.
Q6) List three ways to organize a résumé and describe when each résumé is appropriate.
Page 15
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Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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Q1) You've been offered a position over the phone with a firm and were asked to confirm your acceptance in a letter.Your letter should be written
A)inductively, concluding with an enthusiastic response to the job offer.
B)deductively, reviewing the match between job description and applicant qualifications.
C)inductively, reminding the employer of all benefits and salary agreements.
D)deductively, affirming job acceptance and confirming the first day of work.
Q2) List four guidelines for an applicant to start a job interview off "on the right foot."
Q3) Which of the following is the LEAST important thing to know about a job you are seeking?
A)Career path of the job.
B)Job qualifications.
C)Probable salary range.
D)Vacation days.
Q4) As an applicant,if you look and dress like the people who already work at the company,the interviewer will be able to visualize you working there.
A)True
B)False
Page 16
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Chapter 15: Document Format and Layout Guide
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Q1) The letter address
A)precedes the dateline.
B)omits all personal and professional titles.
C)includes the writer's full address.
D)includes a courtesy or professional title of the recipient.
Q2) Most companies today follow the U.S.Postal Service recommendation to key the recipient's address in a letter in all capital letters with no punctuation.
A)True
B)False
Q3) Emoticons can be used in email to lighten the mood and compensate the lack of nonverbal cues.
A)True
B)False
Q4) The writer's business title may be typed following or on the line below the writer's typed name.
A)True
B)False
Q5) Discuss the use of emoticons in business messages.
Q6) Describe two common business letter formats; include an advantage of each.
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Chapter 16: Referencing Styles
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Q1) You are preparing a report on professional ethics in which you quote the author of a current issue of Journal of Business Ethics.If you are using APA style,the citation for the direct quote in the text includes
A)author's name and page number
B)author's name and date
C)author's name, date, and page number
D)article title, date, and page number
Q2) A reference list at the end of the paper that includes sources that provided information but did not result in citations is called
A)References
B)Works Cited
C)Bibliography
D)Resources
Q3) Which of the following is NOT included in a reference to an electronic source?
A)Author
B)Date you retrieved or accessed the article
C)Date of publication
D)All of the above are included
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Chapter 17: Language Review and Exercises
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Q1) Which of the following sentences uses pronouns correctly?
A)Me and you must work together.
B)Mrs.Jones emailed he and she.
C)To whom should we send the report?
D)Him and her are the main contributors to the project.
Q2) Which of the following is an example of a dangling phrase?
A)Working at full speed every morning, fatigue overtakes me in the afternoon.
B)Working at full speed every morning, I become tired in the afternoon.
C)Because I work at full speed every morning, fatigue overtakes me in the afternoon.
D)Since I work at full speed every morning, I am tired in the afternoon.
Q3) A semicolon is used after a complete thought that introduces a list of items.
A)True
B)False
Q4) Which of the following sentences follows the normal subject-verb-complement sequence?
A)It is necessary that we withdraw the funds.
B)Here are the main reasons we must withdraw the funds.
C)There are two reasons for our withdrawal of funds.
D)We must withdraw the funds for two reasons.
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Chapter 18: Extension Course Posttest
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Q1) Which of the following statements is FALSE concerning the delivery of a business presentation?
A)What you say at the beginning sets the stage for your entire presentation and initiates your rapport with the audience.
B)Attention-getting techniques may include a quotation by an expert, an appropriate joke, or a startling statistic.
C)The inductive approach is used, because the deductive approach would remove the suspense factor for the audience.
D)After presenting the purpose, you should preview the major points you will discuss in the order you will discuss them.
Q2) Which of the following is NOT a technique for achieving coherence?
A)Repeat a word used in a preceding sentence.
B)Use a pronoun to represent a noun from the preceding sentence.
C)Use connecting words.
D)Use active voice.
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Chapter 19: Extension Course Pretest
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Q1) Which of the following is true of an extemporaneous business presentation?
A)The presentation is planned, prepared, and rehearsed.
B)The speaker may not utilize note cards, an outline, or other reminders during the presentation.
C)The presentation is written in detail to serve as a visual reminder during the delivery.
D)The presentation is memorized for complete recall.
Q2) A market researcher who uses primary research may use which of the following methods?
A)Boolean logic, observational studies, the hidden Internet
B)Search engines, Internet searches, and library catalog holdings
C)Observational studies, experimental research, normative survey research
D)Stratified random sampling, website "hits," observational studies
Q3) Which of the following is NOT true of nonverbal communication?
A)Nonverbal messages may be intentional or unintentional.
B)While verbal messages have different meanings for different people, nonverbal messages have consistent meanings for different people.
C)Nonverbal messages can contradict the accompanying verbal message.
D)A nonverbal message can be more powerful than the accompanying verbal message.
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