Interviewing Techniques
Test Preparation
Course Introduction
This course provides an in-depth exploration of effective interviewing techniques applicable across various contexts, including employment, journalism, research, and human resources. Students will learn how to prepare for and conduct interviews, develop effective questioning strategies, build rapport, manage difficult situations, and analyze responses. The curriculum emphasizes both verbal and nonverbal communication, ethical considerations, and cultural sensitivity. Through role-playing, simulated interviews, and critical analysis of real-world cases, students will gain practical experience and confidence in eliciting accurate, relevant, and meaningful information from interviewees.
Recommended Textbook
Interviewing Principles and Practices 14th Edition by Charles J Stewart
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12 Chapters
784 Verified Questions
784 Flashcards
Source URL: https://quizplus.com/study-set/3181 Page 2
Chapter 1: An Introduction to Interviewing
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/63002
Sample Questions
Q1) Which type of interview consists of two parties taking part in orienting, coaching, instructing, and briefing sessions?
A)selection interviews
B)telephone interviews
C)information-giving interviews
D)information-gathering interviews
Answer: D
Q2) An interview requires a degree of planning and structure.
A)True
B)False
Answer: True
Q3) A professor asking questions about an assigned case study and its practical applications in computer software design is NOT an interview.
A)True
B)False
Answer: True
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Page 3
Chapter 2: An Interpersonal Communication Process
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/62998
Sample Questions
Q1) Holidays are never good times for interviews.
A)True
B)False
Answer: False
Q2) Which of the following synonyms of "persuasion" is negative?
A)incite
B)convince
C)assure
D)inspire
Answer: A
Q3) Which of the following is true?
A)High status people stand or sit closer to low status people.
B)Low status people prefer greater distances when dealing with superiors.
C)We maintain a greater distance with a stranger than close associates.
D)all of the above
Answer: B
Q4) Nonverbal behaviors are assumed to be less truthful than words.
A)True
B)False
Answer: False
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Chapter 3: Questions and Their Uses
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/62997
Sample Questions
Q1) What types of words should one use at the beginning of questions to avoid the bipolar trap?
A)what
B)why
C)how
D)all of the above
Answer: D
Q2) If you need to verify or clarify an answer, use a
A)reflective probe.
B)mirror question.
C)silent probe.
D)restatement question.
Answer: A
Q3) Questions are tools of the trade for interviewers and may be classified as:
A)open/closed, primary/secondary, neutral/leading.
B)clear/unclear, nice/not-so-nice, pleasant/unpleasant.
C)favorable/unfavorable, good/bad, active/passive.
D)open/closed, scheduled/nonscheduled, leading/loaded.
Answer: A
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Page 5
Chapter 4: Structuring the Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) If a volunteer was interviewing individuals in the community about illiteracy and the services at the Literacy Project, which sequence for the outline might be useful?
A)problem-solution
B)space
C)time
D)topical
Q2) A nonscheduled interview includes all questions and the exact wording to be used with each interviewee.
A)True
B)False
Q3) Write an appropriate opening (closing) for the following situation: You are interviewing an author of a best selling book on terrorism.
Q4) How can you reduce relational uncertainty in the early part of an interview?
Q5) LaRay Barna warns that "the aura of difference is a serious stumbling block to successful intercultural communication."
A)True
B)False
Q6) What are the major advantages of using an inverted funnel sequence?
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Chapter 5: The Informational Interview
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) List four suggestions for those in videoconference interviews.
Q2) It is acceptable to use the following statement to enhance willingness: "If you don't talk to us, we'll have to rely on other sources."
A)True
B)False
Q3) If you were asked to talk about note taking to an introductory journalism class, what guidelines would you address as essential to effective note taking?
Q4) Be wary of persons who are too eager to be interviewed.
A)True
B)False
Q5) Including errors in the final story may damage the future interviews with a person. A)True
B)False
Q6) What criteria should one use when selecting interviewers?
Q7) Reticence to talk is always related to the interview situation.
A)True
B)False
Q8) What is the fundamental purpose of an informational interview?
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Chapter 6: The Survey Interview
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/62994
Sample Questions
Q1) Reliability and replicability are achieved through a systematic approach to preparing and conducting interviews and analyzing results.
A)True
B)False
Q2) Flexibility and adaptability describe survey interviews.
A)True
B)False
Q3) A repeat question should be obvious and appear closely after the first time the question appears.
A)True
B)False
Q4) A question strategy designed to determine interviewee knowledge of a topic is a A)filter strategy.
B)leaning strategy.
C)repeat strategy.
D)shuffle strategy.
Q5) It is all right to rephrase a survey question if the respondent does not understand. A)True
B)False
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Chapter 7: The Recruiting Interview
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73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/62993
Sample Questions
Q1) Which of the following is a good source for job candidates?
A)ethnic organizations
B)electronic resources
C)college professors
D)all of the above
Q2) Why should a recruiting interview be at least moderately scheduled?
Q3) When recruiters ask about actual events that have occurred within their organization to see how the applicant would handle the problem, this is known as critical incident questions.
A)True
B)False
Q4) Monster.com is an example of
A)a library database.
B)a job search website.
C)an online general knowledge site.
D)all of the above
Q5) Applicants today are more interested in strong reputations than in brand name.
A)True
B)False
Q6) Outline some suggestions for information giving in the recruitment interview.
Page 9
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Chapter 8: The Employment Interview
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/62992
Sample Questions
Q1) Never use more than a one-page resume.
A)True
B)False
Q2) If you do not know the person who is receiving your cover letter, using "To whom it may concern" is equally acceptable.
A)True
B)False
Q3) Interviewers prefer standard accents.
A)True
B)False
Q4) If the company's manager asks you how you would handle a problem her company is having with employee theft, which type of question strategy is that?
A)current critical incident
B)task oriented
C)past experience
D)hypothetical
Q5) What are five essential characteristics of successful applicants' answers to recruiter questions?
Q6) List five questions that are effective for an applicant to ask.
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Chapter 9: The Performance Interview
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9 Verified Questions
9 Flashcards
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Sample Questions
Q1) How should interviewers open performance interviews?
Q2) How should an employee prepare for a performance interview?
Q3) What are the fundamental principles of a universal performance model?
Q4) How can interviewers keep themselves under control during disciplinary interviews?
Q5) Explain the differences between an "appraisal perspective" and a "developmental perspective" for performance reviews.
Q6) Explain why the "central tendency" of an interviewer can ruin a performance review.
Q7) Explain "catalytic coaching" as part of the performance review process.
Q8) How can an interviewer develop a supportive climate for a performance interview?
Q9) If as an interviewee you are confronted with a serious problem during a performance interview, what would you do?
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11
Chapter 10: The Persuasive Interview
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) When a first proposal is exaggerated to make a second one more acceptable, it is known as reciprocal concessions.
A)True
B)False
Q2) You should establish criteria with the interviewee shortly before the trial closing to see if the interviewee is ready to "close the deal."
A)True
B)False
Q3) Richard Johannesen states "ethical issues focus on value judgments concerning degrees of right or wrong."
A)True
B)False
Q4) Virtually every persuasive strategy can be labeled manipulative.
A)True
B)False
Q5) What is a "yes-but" method of persuasion, and when might you use it?
Q6) Thin entering wedge is also known as slippery slope.
A)True
B)False
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Chapter 11: The Counseling Interview
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) A common mistake in a counseling interview is asking too few questions.
A)True
B)False
Q2) In a directive counseling interview, the interviewer assumes
A)the client is capable of selecting a solution.
B)the counselor is incapable of identifying the client's problem.
C)the counselor knows more about the problem.
D)the client is capable of identifying the problem.
Q3) What are some of the factors to be considered in evaluation of the interview?
Q4) Situation is the least important variable in determining self disclosure.
A)True
B)False
Q5) Which of the following types of interviewer responses give the most control to the interviewee?
A)nondirective
B)directive
C)highly nondirective
D)none of the above
Q6) Discuss the problems with telephone counseling interviews.
Q7) Discuss five ways of analyzing the interviewee in a counseling interview.
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Chapter 12: The Health Care Intervie
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) The success of the interview may be due to the number of words the provider does not say.
A)True
B)False
Q2) Explain several ways to improve information giving in health care interviews.
Q3) One study found that 20% of patients did not know the meaning of common medical terms.
A)True
B)False
Q4) Patients are ordinarily compliant to physician's instructions.
A)True
B)False
Q5) The physician-not the patient-must articulate reasons for making or not making a change.
A)True
B)False
Q6) It is good to employ routine openings in the health care interview.
A)True
B)False
Q7) How can interviewers improve information getting in health care interviews?
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